I really liked going here and I like the doctors but the receptionist did not communicate the charges or care very well, to the point that I no longer felt safe going there. I think the receptionist should be able to communicate with accurate information in a medical setting. read more

Theoretically in 2019 I received a mouth guard from them. Not true. Apparently I never paid for this mouth guard. Obviously that is true considering I never received it. Now 6 years later they saw I owe them $700 for this thing. I have asked for my chart multiple times. Nothing happens. The dentist was average at best so go anywhere else read more

I need to share how deeply hurt I was by what happened during my recent visit. When I walked into your office, everything seemed fine. I trusted you. I believed I was in a place where I would be treated with care and dignity. But the moment my medication list came up, everything changed, and I felt it immediately. Instead of being treated like a human being who came to you vulnerable, anxious, and needing help, I suddenly felt judged--like I was no longer deserving of the same respect or support. You had no problem taking thousands of dollars from me when everything was going smoothly, but the moment you saw the name of a medication, I was treated differently. I cannot express how painful that was. I came to you terrified about the dental work I needed, and the only reason I was even able to consider going through with it was because you assured me I would be given something to help calm my anxiety. That meant everything to me. But the instant my medication was mentioned, that promise disappeared. I was told the pharmacist wouldn't fill it. Then I called the pharmacist and was told the truth--that the prescription had been stopped by the doctor. That felt like a betrayal. I left your office in tears. I sat there feeling small, ashamed, and discriminated against for something that should never be used to judge a patient: the medication they take for their health. Nothing about my medication affected the procedure I needed. Yet it was used as a reason to deny me the care I was counting on. No one should ever be made to feel this way in a medical or dental setting. I came asking for help, and instead I walked out feeling humiliated and blamed for things I cannot control. This experience broke my trust and left me feeling deeply wounded. I hope you will reflect on how this was handled, because the impact on me was real, and it hurt terribly. read more

I'm so sorry that I have to write this review. After two years in a different state, I loved finding this dentist upon my return to Chicago because I had never had the opportunity in my life to support a woman-operated dental business, and that was meaningful to me. Everything was going great for about six months. I pay at the desk after my visits and have great insurance. However, the way they handled the billing became increasingly deceptive. Initially, insurance payments were sent directly to the office; then, my insurance decided to start paying me directly. Initially, the dentist at South & West was covered, but then they had a "substitute" dentist, which I have never experienced in my entire life. I began heading to the dentist, unsure of who would see me, and suddenly, my insurance wasn't covering the dentist because they were no longer part of my plan. None of this was explained to me in advance when I scheduled the appointments. I was on calls with both my dentist and the insurance provider on three separate occasions. South & West continues to send me payment warnings once a week, which seems like harassment, considering I have continued to make payments and contact them regularly to ensure the payments I receive from my insurance are given to them promptly. Not to mention, I was in their office at least once every three months. As soon as my insurance sends me a check, I call South & West for payment. When I called on two separate occasions to pay, they told me I would have to call when the "billing department" was in the office. Long story short, of course, there are plenty of details, and the front office was vulgar to me at all times. When I would call Julisa to pay and ask for an explanation, she would say, "We have been over this before", in other words, bullying me and making me feel like I am the one who is causing problems. Mind you, I was a very regular customer. I receive 3-4 cleanings a year, have dental issues, and have brought my husband to the office as well, who will no longer be patronizing this business. I am returning to a dentist I was with for decades before moving. It's sad because the hygienist and the actual dentist I initially chose to go to were excellent. The work is good, but you will be bullied about payment. Expected to make do with the explanations they want to give, and are harassed by the billing team for asking questions or waiting until insurance pays them with explanations. I have requested detailed receipts of services, but they refuse to provide them to me, yet they continue to send me random amounts via text and email that I am supposed to pay. There are so many wonderful offices to choose from in this city, I urge you not to pick this one. Life is simply too short to deal with people who insist on being disrespectful and mistreating you. I have always had bad teeth, and a dentist has been a remarkably constant and vital person in my life for years. I have never had this experience with any dentist in my life. I have had numerous dental experiences. read more

Deceptive Billing, zero communication. This office told me they were in-network when they weren't - which led to me being charged 1,275 out-of-pocket for a visit that should've been partially covered by insurance. The actual service fees totaled 1,031, so i was also overcharged $244 with no explanation. I had also asked for an estimate of costs before I had anything done and they wouldn't provide me with one, saying that wasn't possible. Honestly that should have been the first red flag, womp womp. Despite multiple emails and requests, ive received no response, no corrected statement and no refund. Ive paid over 2,100 and they still claim that I owe more. It also took FOUR attempts to get an itemized bill, they ignored multiple requests to cancel a follow up appointment and ignored my request to receive a copy of my own scans, which is ILLEGAL. They still have a small window to remedy these things till I report them to anyone who will listen. DONT GO HERE. read more

I recently changed dentists and found this office through an online search. What caught my attention was that it's an all woman team, which I really appreciate and want to support. My visit went very smoothly. My hygienist, Bianca, was incredibly welcoming and she explained everything clearly and gave me a great cleaning. Then I met with Dr. Azim for the consult, and that's when I knew I'd made the right choice. I had a few concerns and requests, and her response really stood out to me. She said," Let's work on the things that need attention first so you don't exceed your insurance limit, and then we'll talk about what else we can do." Most doctors just say yes to everything, move forward, and hit you with a big bill. Dr. Azim was thoughtful and practical, and I really felt like she had my best interests in mind. I left feeling very comfortable and confident in her and the entire team. Looking forward to my next visit! read more

Absolutely a scam of a practice. Consistent with other recent reviews, I recently received a bill from services 4 years ago that were shown as paid for on my account history. Mysteriously, in October 2024, 3.5 years after my last visit to this practice, an "adjustment" was processed to add a balance of $400 back to my account. Now, they are seeking payment and blaming it on a "new billing system" catching prior billing errors. On top of that, the woman I spoke to on the phone claimed no one else has had this issue. Lo and behold, recent reviews would suggest otherwise. Stay far, far away from this practice at all costs. Zero business ethics. For those looking for a solid option, I can't recommend Chicago Dental Studio enough - transparent pricing, always willing to work with you, outstanding service. Spend your hard-earned money with an ethical practice that excels at what they do, rather than this cash grab. read more

This place is like a broken sewer pipe--no matter how much you want it to stop, the mess just keeps coming. When I first went here, the management had just changed, and things quickly went downhill. I canceled two appointments well over the required 24-hour notice, yet they still charged me $50 per appointment. Why? Because the front desk staff felt disrespected when I wouldn't explain why I was canceling. Apparently, refusing to justify my personal schedule was enough to warrant overcharging me. They ignored my calls, forcing me to leave work and demand my money back in person. And honestly, I just didn't have the heart to tell the high schooler at the front desk that the services were garbage and the billing manager's attitude made the whole place feel like a scam. That was three years ago. I got my refund and moved on--until last week, when I received a bill for $993.89. The catch? This was for a service that was already billed to and paid for by insurance three years ago. As someone who works in medical billing, I can tell you this is a huge red flag for fraud. Dental claims must be filed within one year--sometimes as little as 30 days, depending on the insurance company. A claim filed three years after the date of service is guaranteed to be denied. Now, they're trying to stick us with the bill. A quick scroll through the reviews shows I'm not the only one. This place has a pattern of shady billing practices. I'll be reporting them to the National Insurance Crime Bureau and the Inspector General for Healthcare Fraud. Stay far, far away. read more

I love this place. Everyone is so nice, friendly environment. Very Clean location. I have recommended Everyone looking for a dentist here. Everyone has had a great experience. Thank you South and West Loop Dental. read more

This will be my new home for dentists! All of the ladies were so welcoming and helpful. I told my hygienist I was afraid and scared due to a previous experience and hadn't been to the dentist in 2 years. She was overly nice and checked on me and made sure I knew what she was going to do before she did it. Dr. Djukic was awesome and very attentive. Answered all my concerns. read more

Love this place. They took the time to explain my procedures and what was next--keeping me updated on pricing and insurance along the way. The staff was nice and made me comfortable at each visit. No complaints. read more

Overall a good dental experience at this office. I went here for about 4 years and worked with 2 doctors (Dr. Akbar and someone else who's no longer there). The dentists are quite professional. They use modern equipment, from the x-ray machines to the cleaning and filling tools. They were diligent with maintaining my oral health -- I had several fillings and 2 root canals over the years and they monitored these and replaced 2 fillings over the years. The fillings were done professionally and I've been pleased after several years. They also kept very good records of how my oral health progressed over time. What prevents them from getting 5 stars is that I used different dental hygienists at this office over the years and the quality was a bit inconsistent. Some were very thorough while others seemed to just want to finish ASAP (this may have to do with general staff turnover that's happening everywhere now). Overall, I think the dentists are great, the technology is good, and some of the hygienists are thorough but some could be more diligent. Only reason I stopped going is because I moved. read more

Super nice staff, but less than stellar experience. I booked with OpenCare and had various confirmations for my appointment... I arrived early with copies of my current records, then had 37 X-rays taken because the dental assistant couldn't get the images right. I am aware that I have a small mouth, but it shouldn't have taken this many times. I ended up with a dentist that I didn't book, and she never even reviewed the X-rays in front of me, which I think is odd. The receptionist, dentist and her assistant were super nice, regardless, but I felt like services were outsourced like those hair salons that stylists rent chairs in. Furthermore, when the receptionist replied that I'd get record copies and the estimates on recommended dental work later, I didn't. I inquired about the images of my digital X-rays and records, and they stated that I'd have to pay $50. I already paid for my X-rays, so not sure why it's $50 since they aren't duplicating old school X-rays. No thanks!!! read more

*Incredibly insensitive and unprofessional dentists and hygienists who lack compassion and bedside care. I was discriminated against and turned away as a patient due to my panic disorder. This dentist will discriminate against you if you have a disability, or require any type of accommodation to be treated* I called today to schedule a cleaning at the South Loop location as a returning patient. I was put on hold for a while before being told by the receptionist that the dentist would not schedule me- my chart was flagged for past "behaviors" that indicated they wouldn't treat me again. I was never contacted at any point in the past that this was the case. In winter/spring of 2023, I had a couple of fillings done. My first filling went textbook smooth, and the dentist even commented on my incredibly calm nature. At the next filling, the numbing shot in my mouth was accidentally injected into a nerve by the dentist (or so she reasoned), causing me extreme pain when I opened my mouth the slightest bit. I could not complete the procedure that day because of this- I was in great pain, and eventually started crying due to that pain and resulting fear. I in no way was impolite or blameful towards any dentist or staff- I simply tearfully rescheduled and headed home where it took several hours for the pain to subside and for my mouth to be able to open again. I made no complaint about this incident- I rationalized that these things can happen and still chose to return to finish the procedure. The rescheduled date of the filling, I had a panic attack during the procedure. I usually have medically induced panic attacks when the procedure is either painful, or I have past trauma from a similar procedure. The dentist had my medical history and list of medications- which includes panic disorder and several medications treating it. Panic attacks cause restricted breathing (as any medical professional would know), and we had to take several breaks during the filling for me to catch my breath before resuming. I did cry out of embarrassment and the scariness of experiencing a panic attack- it is a very uncomfortable feeling. I insisted to the dentist that I was ok, explained that it was a panic attack and that I experience them regularly, and had the dentist complete the filling successfully regardless of the attack. I was the one apologizing, even though I can't control my panic attacks. I left the office tearfully again, but never once was I angry or upset with any dentist or staff members. To be told that I was being denied an appointment for a cleaning due to my panic disorder (which the receptionist phrased as "behaviors"), was shocking. It is the first time I have been denied medical care due to my medical disability (panic disorder). For a dentist to have noted in my charts that I exhibited "behaviors" that would prevent me from receiving further treatment, is discrimination against a patient with a medical disability. Any reasonable health professional would have noted my panic disorder in my chart, and possible accommodations needed to treat me appropriately. I quickly responded to the receptionist that I would need what she had just told me in writing- I know my rights, and being denied medical care due to a disability is illegal. At that point, the receptionist spoke with the dentist again, who told her to schedule me, but that we would have to have a "talk" before providing me treatment. Mental health disabilities are just as as real as any other disability, and should be incorporated into a patient's treatment plan. read more

Very clean , professional staff. The doctors are excellent, I found a gem for a dental office. read more

They are fast, efficient, friendly, honest, and affordable. It is difficult to find a dentist you feel is a good fit, but I highly recommend south and west loop dental. read more

Dr. Akbar is really great. She's very thorough and does excellent work. Highly recommend.

I used a dentist at this location for a filling replacement and a chipped tooth. She made the fillings so big that I had to have 3 adjustments on 3 different occasions. So, I stopped using their services. However, they sent a text offering a $25 gift card at my next appointment. Since there were other dentists in the office, and I did not want to try and research another I made another appointment with a different dentist. At the end of my appointment, they did not hand me the gift card and I forgot. I called as soon as I got home and was told that I had to call back another day. The office called me to make another follow-up appointment and when I mentioned the gift card, I was told they would mail it at the end of the month. I declined to make another appointment because I felt duped! Plus, I feel they took unnecessary x-rays given I had them recently at their office. It has been over a month, and I have NOT received the gift card. read more

South & West Loop Dental makes dental visits worry free. Dr. Akbar and her assistant Cynthia were absolutely Amazing. From start to finish, they took great care of me. I have never felt as valuable at a dental visit, as I felt at South & West Loop Dental. The staff made sure I was comfortable and relaxed. They explained every step with me, made sure I understood the steps and thoroughly discussed a treatment plan. If your looking for dental services that cares about how you smile, please consider South & West Loop Dental. read more

Please please please check your explanation of benefits from this office. I have worked in dental insurance for 6 years and I am very aware of the slick things dental offices do to receive more money. I checked on Zocdoc when I originally made this appointment and was told they are in network with Guardian PPO. However, the day/time I requested on Zocdoc was not available so someone from the office reached out to reschedule and I then confirmed AGAIN Guardian PPO was an insurance they are in network with (I made sure to use the words "in-network" and not accepted because a lot of offices will straight up lie and know many people do not understand the difference between in network and accepted). Dental insurances (PPO) typically pay about $200 for a first time routine check up. So when I received my treatment plan via email I knew something was off. The fees looked as if they were the office's fees. I called the office 5/15/23 once I received it and was told I would receive a call back. I never did. I called again 5/22/23 once I received the EOB from my first visit because it was processed as out of network. I was told I saw an out of network provider but they do have a provider that is in network with Guardian. Why would you let an out of network provider see me when I specifically asked for in network? I will use all of my resources to report this and make sure this is not happening to other patients. Most of us don't catch things like this because once we ask we hope there is integrity since it is healthcare. Disgusting. read more

Wow wow wow! INCREDIBLE dental office. I noticed what appeared to be a cavity forming on one of my teeth so I called so set up an appt. and they got me in THE SAME DAY! They even managed to get my husband in too! They even took care of my tooth the same day. They were extremely thorough and took the time to answer all of my questions. There was no rushing like I've experienced at other dental offices. The interior is also very nice and welcoming. I wish I would've found this place sooner! I would recommend this place to everyone, honestly. As you can tell, I have never been so pleased with a dental office before. read more

Wow, this place operates like a call center. I knew I should have been wary when they were posted as a 'sponsored ad' on Zoc Doc but I figured I'd give them a shot. I filled out my info on Zoc Doc and did an early check-in only to receive non-stop calls every single day. I understand sometimes there's confirmation and additional paper work but the first day I booked, I'm pretty sure I received 2-3 calls from this office. As a sales consultant, I'm attached to my phone, but to keep answering thinking it's a client only to find out it's my new dentist appearing to cold call me - NO THANKS. I hung up today, finally, and immediately cancelled my appointment on Zoc Doc. Also, if you're going to call for whatever reason, maybe don't harass your patient daily when the appointment isn't even for another 2 weeks. I don't care how great your practice is but that is not how you do business, especially in the medical industry. read more

Great Dental Office! 5 Star the whole way, all day. I've had 2 appointments here and a couple scheduled, I'm grateful I found this practice. From the receptionists, to dental Hygienist, to the Dentist these woman do it right. South & West Loop Dental should be the standard other dentist offices compare themselves to. The Dental Hygienist deserves the majority of the praise I give this office. She's good people, very professional and solid "bed side" manor. read more

This place has had issues with my bill since o er a year. I've tried getting a hold of a manager for the last 6 months to get it fixed and left at least 20 messages without any success getting a call back. Very unprofessional. And the parking situation is terrible. Would not recommend coming here, trust me! read more

To Sandhya N: This was a very poorly reviewed comment. It was absolutely unfair. I have been to this office and they are extremely professional. It is their job to make sure patients have the correct information. I have been with them since the beginning and in terms of treatment and follow up they have been great and have exceeded my expectations as I am in the customer service business and know how to properly treat our clients and take care of them . So please before you bash someone's reputation, make sure you have solid evidence. This is wrong. To the dental staff me and my husband love you and thank you for taking care of us. We have recommended you to many folks. Keep on being great. read more

Really nice place and very friendly ppl all around! I will recommend this place 10/10

I love this office and everyone should give them a try. They have professional and nice staff. They do have availability for appointments. This office has modern equiptment and their patient chairs will give you a massage which I love. I appreciate it when the Doctors and staff educate you on proper hygiene techniques and if anything needs to be done they will let you know up front. No hidden fees or shady business. If you are looking for new doctor or a second opinion Dr. Djukic is the person you should see. read more

Best cleaning as always. Doctor and staff are kind and always accommodating my schedule.

I have been going to this location for over a year. It had been 7(!!!) years since my previous dental visit, so needless to say my anxiety was sky high. However, after visiting South and West Loop Dental, I was immediately at ease. Cynthia at the front desk is so awesome, I love talking to her when she calls to confirm my appointment. The dental hygienists and dentists are also very informative, professional and talented. I will be a loyal customer for years to come. read more