Let's start by stating I've yet to step a foot in the door of this dental practice and I probably…read morenever will. I called and made several appointments for my family plus my parents total of five appointments the first three appointments I spoke to a very nice person on the phone. We were laughing and talking and made the appointments and I felt very comfortable with my new choice of Dentist however all that changed on my second phone call to this practice the first phone call. I spoke with Tara. She's had some bad reviews however she was very pleasant and I enjoyed speaking with her. The second person I spoke with her name was Angela. When I called to make the other two appointments and to confirm my first three she was very kind, ascending downright nasty and spoke to me like I was a child. The phone was breaking up, so I cannot hear the dates when I went back to ask her the dates again very nasty talking fast over talking me downright rude. I had to call about the next day to reschedule because someone in my family needed to go to see their primary care doctor on the same date which we had scheduled first. Angela stated to me in a very nasty voice. If you don't have these papers complete by 4 o'clock today, we will not see Va***.." Angela stated well you best or I'm canceling the appointment" I got it. Then I proceeded to ask for a new appointment date you would've thought I asked to give me her first born child the way she was so nasty. I just can't explain to you how rude this person was. I suggest if you need a Dentist to look elsewhere because the front office is usually who you deal with and at this point, I do not need to go into the office. I'm sure the dentist are great Dentist in capable of doing a great job, but you have to get past the bitch at the front desk Angela after all this was said and done. I called back my final time and canceled all appointments for my family. That's a lot of cash from your practice from us and my insurance companies. To the Dentist of the practice, there's a lot of people out here who needs jobs who are very happy to go to work and very pleasant on the phone. I trust you get more than 2 1/2 stars if you get rid of Angela and hire someone who had a passion for their job and who understoods customer service if that doesn't work for you, Mr. Dentist or Ms, Dentist perhaps you can send Angela to some customer service training she definitely needs it. I'm sorry for such a bad review but it's just the truth. These are not our hometown folks from Lake Park and Indian Trail. I don't know where the heck Angela came from but she needs to go back whether that be South Carolina North Carolina. It doesn't matter where she came from but should go back to her place, where they accept rudeness, sarcasm, condescending, people. The end... No need to respond, it's over. Just wanted to let everyone know to find another place to get your teeth cleaned. One last thing if you schedule a cleaning, your first appointment is a consultation where they tell you how much i It's going to be because your teeth are in horrific shape. it could be anywhere from 4000 $12,000 then you come back for your cleaning if you can afford it after your insurance or no insurance takes over. Good luck and keep smiling.

Best dental care I have ever received. From the front desk to my dentist all are excellent.read more

This office is A++ from top to bottom. Before I even arrived the billing/estimate through my…read moreinsurance was already figured out and everything complete with a very easy to understand explanation. They were able to see me the same day as I was having an emergency. When I arrived the staff was not only professional but very nice and welcoming. Which I feel important for such a dreaded procedure (root canal). And believe it or not the best part about my visit was the Dr. and procedure. He was absolutely awesome. I mean so awesome that I wouldn't mind having another root canal. Ok maybe I don't really want another but I would drive from the other side of NC to go to this guy. Like I said before I had a bad infection and they got me in same day; however, once he began the procedure he was mostly concerned with how I was doing and if I felt ANYTHING! He didn't want me to be in any pain. Zero. So given that my tooth was so bad he wanted me to come back to finish and let my antibiotics do some more work in the meantime. Didn't charge me extra and didn't rush anything. This guy is a perfectionist and if you want your mouth taken care or properly then there is no where else to go. I have to say the root canal experience everyone warns you about was actually as enjoyable as a root canal could possibly be. I would give this practice 20 stars if possible.

Thank you Dr. Kleitches and staff for the excellent customer service. Painless root canal in record…read moretime. I would recommend Dr. Kleitches' practice to anyone in need. Blessings! Ms. C. Lynch

Office staff is very condescending and not customer friendly. Kinda like they don't want to be…read morethere--fake niceness. They insisted on payment when services were rendered. I said I would pay when the EOB was received from my insurance company--they said NO--payment due in full at time of service. They said people had stiffed them in the past. Then . . a get an extra bill from them saying the insurance didn't pay all that was due. I said--"tough luck"--now thgey are taking me to collections. They also changed dentists on me with my consent. Was wierd.

Charged me for services that weren't done and then tried to deny they charged me for it. The front…read moreoffice staff are exceptionally snappy and not courteous. They are always right and will argue. There is a reason you get in quick here. I should have known right there. Had I known this place was sketchy I would have never spent hundreds here trying to get my teeth back to health.

Amazing Dr and staff. Dr Patel explains your care and concerns. I had broken tooth extracted and…read morefollow up visit was very thorough.

This dentist is A+. I live quite far away but continue to come back for the staff! Thank you guys.read more

Dr. Better and his team are caring and very efficient. They made me feeling great and not anxious…read moreabout anything. Thank you.

I have had recent Oral Surgery by Dr. Nicholas Wegner , I have seen many Drs lately and he by far…read morehas been the best one for sure, he has a very nice up beat personality, explains everything he is going to do, says to call for any concerns, I had to come back and he took care of my problem, he has a nice staff also, would highly recommend him for any oral surgeries.

We love this dentist office! From when you walk in the door until you leave, professional, kind and…read moreexcellent dentistry. Dr. Irvine is accomplished and exudes only positivity. My husband and I have been 100% satisfied.

We lived in Waxhaw NC from 2013 to 2023. Dr Tori Irvine was at a practice in Waxhaw and when she…read moreopened up her own practice my family followed her due to her professionalism honesty and good humor, I had ptsd from a previous dentist and just had anxiety about going in general for even a cleaning I had some issues that she was able to do that other dentists wanted to take the easy way out. I mentioned 2023 was when we moved out of state and yes she is still our dentist because we feel that confident in her abilities that we will travel the 500 plus miles now twice a year to see her! Her staff are very warm and accomodate us and are looking forward to our next appt in February.

Great service, fast and efficient .... Nails ur treatment, extremely caring! I got a last minute…read moreappointment, and he was very caring even post the treatment. Simply loved the experience!

Recently my husband had an old filling fall out. After going to our dentist, he was referred to…read moreBeam Endodontic for a root canal. When he called to schedule his appointment, he told them our insurance. They said they accepted our insurance and asked him if he planned to put the charges on a credit card. When he said yes, they quickly pounced on the opportunity to get him scheduled within a day. Never did they disclose that they were not a network provider for our insurance and would be charging us 3x more than what we would have paid at a network provider. My husband assumed that he was being referred to a network provider by our dentist office, since they participate. When he went in for his consultation, there was no signage anywhere in their office to let patients know they were not a network provider nor was he told. Absolutely no transparency. To top off the deception, when he was paying with his credit card, he was told that because we had Dental Plus, he would get "a lot of it" back after insurance paid. All the more reason for us to believe we were dealing with a practice that would honor the maximum allowable amount insurance would pay. It wasn't until after Bean contacted my husband to say he was getting a whole $58 of the $1,111 he was charged back that we realized our mistake. Yeah, that was "a lot" of it back. The insurance company did send us a check for $107 toward the bill. Still- $165 is not much of a bill that was over $1000. I went to their office to explain how deceptive their billing had been and to see if they would do anything to help us out. I was basically told that you get what you pay for because they have such exceptional service. Like no other network dentist in Rock Hill could have performed a root canal like they did. The smirk the office manager gave me when I explained that it would have been nice to have the opportunity to find a network dentist was priceless. They really think they are better than everyone else. Well, my husband might disagree. During his root canal, he was told there was a hairline fracture in the tooth. This was after drilling started. He was asked if he would rather have it extracted. When he said yes, the doctor told the assistant to tell the front desk to schedule him for another day. This was AFTER drilling started. My husband didn't want to be sent home and suffer until they could reschedule him for the extraction so he went ahead with the root canal. How is that for service? So, I write this lengthy review so that others won't be taken advantage of during a time when they are suffering from tooth pain. Be sure to ask about network participation. We learned a VERY expensive lesson that offices like this are only out to make money- at least Beam appears that way because they refuse to work with us and honor the price our insurance allows.

I have come here several times for clean ups and other things and never had any complaints. They…read moreare always very up front with the payments, the send several confirmation/reminders of upcoming appointments, always work with you and your schedule. Dr. Barrero is pretty down to earth and friendly. Definitely recommend!

Be leery of this place..their billing practices are suspect...they billed me a few times for things…read morethat made no sense...they don't return calls about insurance questions...you have to wait months to get an appointment...I went to a different dentist today only to find out I have some serious periodontal issues that Matthews family dentistry did not indicate... They don't do a good job cleaning teeth....myself, husband and child all found out at the new dentist that we have issues that could have been dealt with, with more thorough cleanings and more thorough check-ups... Really disappointed...should have switched dentists a long time ago!