Be leery of this place..their billing practices are suspect...they billed me a few times for things that made no sense...they don't return calls about insurance questions...you have to wait months to get an appointment...I went to a different dentist today only to find out I have some serious periodontal issues that Matthews family dentistry did not indicate... They don't do a good job cleaning teeth....myself, husband and child all found out at the new dentist that we have issues that could have been dealt with, with more thorough cleanings and more thorough check-ups... Really disappointed...should have switched dentists a long time ago! read more

I have come here several times for clean ups and other things and never had any complaints. They are always very up front with the payments, the send several confirmation/reminders of upcoming appointments, always work with you and your schedule. Dr. Barrero is pretty down to earth and friendly. Definitely recommend! read more

BE VERY CAREFUL‼ In Oct '24, I went in for my bi-yearly cleaning. All was good. They used a "NEW" piece of equipment. It showed some gum recession. The Dentist said it was a "covered" expense (with THEIR insurance which I had for four years) When I found the cost for this procedure was $800.00+ AFTER INSURANCE, I hesitated. I wanted to check with Delta Dental Insurance, but was told by MFD that Delta wouldn't cover me for 4-5 months, and this procedure couldn't wait that long. Believing them (22 years with this Practice), I went ahead. It took 20 minutes. THAT'S $40.00 A MINUTE! I called and checked with Delta Dental, and I could have been covered within 24 hours being I had previous insurance coverage. Their "misinformation" cost me $478.15 EXTRA DOLLARS, as Delta Dental's payment would have brought my cost to $337.00 TOTAL. Never again. read more

AVIOD AT ALL COST. This place is a joke! First off if you have to cancel for some reason they will tell you 4 months is the next appointment! Yes 4 months. Nothing available unveil then. No wait list nothing. When you do get in they don't know what the hell they are doing, Then when your done with the appointment you have to sit and wait in the waiting room for A LONG TIME for the "check out" lady to call you back to go over your unexpected bill. Do yourself and family an favor and go else where. I called a new dentist and got in a week later. read more

Not organized, scheduling requests ignored and lack of concern on personal matters. Seemed to be only concerned with running me through the mill. Less expensive but not worth it to be treated as insignificantly read more

I made the switch to MFD about 2 years ago and I am so happy I did. With the help of them I am taking care of my teeth better than I ever have and thankful for their thoroughness in preventive care and cleaning. My kids also go here and have had great experiences. read more

During a recent visit (my first visit) I was advised that I would need x-rays and I only authorized x-rays that would be covered by my insurance. I was clear that I do not need x-rays, however they assured me they would be covered by my insurance since they were preventative. However, I received an invoice shortly after the visit, and I was advised that excessive x-rays were taken and all were covered by insurance. I have never had to pay for x-rays before and never had any cavities. I called multiple times and sent written correspondence to Matthews Family Dentistry (MFD). I was able to talk with the billing dept. for MFD, however she indicated my message was forwarded to someone else within MFD. It has been several weeks and no response. read more

I've had such awesome experience at MFD.I had leave my previous dentist.I had a great dentist and I didn't think I would find one that I could trust again.Dr.Jay is awesome.He's nice and funny and tells me what needs to done and what can wait.He has no problem refilling oral care maintenance products that my previous dentist has me using. Dr.Kashyap, and Dr.Carver are also great and had to help me one time when Dr.Jay wasn't in. Lydia is usual the assistant during my procedures and is nice and sweet especially when I tell her I'm nervous.The same goes for Rachel who assisted Dr.Carver. Amber and Crystal have always been nice and helpful when checking out or getting me a estimate.Jen was nice during my hygiene appointment. I haven't met Dr.Patel or the rest of staff but I'm sure their nice to.Nobody has treated me less and have my best interest in mind. read more

This was a routine cleaning visit, so not too much to say. The hygienist did a thorough job with minimal discomfort. The dentist confirmed I had no issues. I was in and out quickly. My next routine visit was scheduled before I left. In my experience, this is a very good practice. read more

My visit was just so so. I was happy they took my insurance which isn't great, but I felt like I got the discount treatment. My cleaning didn't feel thorough, and the hygienist seemed a little off her game. read more

18 years ago, I reluctantly came to Matthews Family Dentistry. Having had terrible and painful dental experiences as a child in Japan as well as a young adult after 4 wisdom teeth removed resulting in dry sockets and infection, I decided to give Dr Patel's office a chance. My fears over the years have diminished and now, I have no fears. Dr Patel has been my dentist all these years and I trust him and his sweet staff. He has shown me over the years that he will only do whats comfortable for me and has been patient and caring along the way. I've had extensive work done over the years and I can confidently say, I now go into my procedures comfortable and trusting because of Dr Patels gentle care as well as his dental assistants. I highly suggest Matthews Family Dentist. read more

I had a broken crown with only days before a wedding and when I say the Staff truly took Care of me from the moment they answered my phone call! I'm not only highly recommend I would simply say there's no better option read more

Very friendly and on time with their appointments. Felt very safe in their office with their safety precautions with Covid.

WORST DENTIST EVER! I have been going here for 5 years, consistently go every 6 months. I went to a new dentist last week because I wanted one closer, come to find out I've had cavities for years!! Now I need to get $800 of dental work done, I have emailed Matthews and no response! My new dentist said it is due to the lack of quality equipment and lack of detailed work of my prior dentist. I will be suing for negligent practice read more

Can't thank Dr Kashyap and the great staff at Matthews Family Dentistry enough. They went above and beyond to help me replace my sleep apnea dental appliance. It arrived faster than expected. They were even able to get it covered under warranty. Thanks so much! read more

From the first phone call I made to schedule a cleaning to checking out, the service at Matthews Family Dentistry was exemplary. The staff is friendly and capable, the hygienist is gentle but thorough, and the dentist more than capable. All my questions and concerns were addressed, and I left feeling great about my teeth. Look no further for a dental practice. read more

Very disappointed with todays visit. Husband was scheduled for an appt. at 11a. He was placed in a room around 11:15a. It was 12:15p by the time they were ready to attend him. Yes, office staff kept checking up on him and ensuring he was fine. Yes, they told him why there was a delay. But that is a very long time to wait! In addition to the wait there was so much confusion as to what he was scheduled for. They numbed the wrong side of his mouth for fillings. They decided to numb the other side as well. From that point it was a very long uncomfortable treatment. We had to cancel our kids afternoon appt. since our entire schedule was ruined by this long delay. I made a fuss about it and had to make sure that there would be no cancellation fees and that they understood how frustrating this visit was for my husband. We were promised a $35 reduction in our bill. Appreciate the the thought but the cost for services are quite up there. My out of pocket is always a hard pill to swallow. I'll keep an eye out for that credit regardless. 1. My advice to this office is please be considerate of your patients time. No one should wait more than 5 minutes after their appt. time or once they are placed on the dental chair in the back. Long waits and treatment mixups are very unprofessional. If you (drs) charge cancellation fees because you feel your time is valuable, then extend the same courtesy to your patients about their time and the money they pay for your services. 2. The waiting area feels like a dungeon. Extremely small with dark walls and little lighting. Not a welcoming set-up or atmosphere. Makes one dread dental visits all that more. read more

Whether for a routine dental cleaning, a dental procedure, or working with my insurance this is the best dental practice EVER! I just love this dental practice. The dentists are all penultimate professionals, as are the hygienists. All the office staff, assistants, and others are friendly, take the time to treat each patient as a person and not just a patient. They remember and use my name, they CARE about me and my family. I couldn't be any happier! Visited in May 2018 for my semi-annual dental cleaning and check up. Angela Ohmer is my RDH and she is absolutely wonderful. Gentle touch while giving a very thorough cleaning while being warm and personable. This entire dental practice is a FIVE-STAR operation with highly professional and caring people at every level from the dentists to the hygienists to the office staff. Everyone is top notch. I give them all my highest endorsement. read more

Nice experience as always with this group. I have been a patient about a year now and have been so impressed with their office organization, ease of communication, and understanding coverage and benefits. All of the staff and Dentists are so kind and take care of dental issues or concerns quickly as well as explaining options to the patients. Thank you ! read more

I've been using MFD for almost 2 years now since we moved into the area. My experience after a recent semi-annual check-up continues to be excellent. My appointment was on-time. The Hygienist was professional and thorough. The Dentist was friendly and right on time. I have recommended this business to my friends and acquaintances with full confidence. read more

Finally, I have found my new family dentist! Since leaving my hometown over a decade ago, I have been searching. I have tried multiple dentists in multiple practices all over the Charlotte metro area, and at long last, I have found "the one". For the first time in years, I left the dentist feeling good about my teeth. They worked with me on financing and timing, and my whole experience- from friendly appt setting to hygienists, to the dentist themselves- could not have been better. They even let me see the machine that made my (same visit) crown - just because I was curious (I watch "How It's Made" a lot. LOL) Most importantly, I really felt like they cared about ME, that I was not just another patient to bill. My family has a dental home at last! read more

I was very nervous going in after avoiding the dentist's office for a while and was greatly reassured by Dr. Carver and especially his assistant Rachel. They addressed my concerns, gave me a referral I needed, and came up with a plan for the future. I'm looking forward to going back in to see them again. They fit me into their schedule very quickly and their staff even helped me figure out that I had dental coverage of which I was unaware. I would definitely recommend their practice in the future. I'd also like to mention how much like the fact that you wait in your car after calling to let them know you've arrived instead of in a waiting room. While I'm sure this is to reduce exposure between patients of covid, I found it kept me less nervous overall. read more

My experiences with MFD have taught me that everyone there is consistently professional, competent, courteous, and friendly. Caitlyn is an A+ dental hygienist. Recommend highly. read more

This is a great practice. In fact, I would say that they are one of the best in Charlotte, and I have been in quite a few dental offices. The staff are great, and I've had the pleasure of meeting with both Dr. Kashyap and Dr. Patel, and I can't say enough of how Wonderful each of them were. They take the time to explain everything, and their entire approach is patient-driven. They seem to have only your best interest at heart, and give you their best opinions and advice. As a patient, you can't ask for better! If you are looking for great dental practice, do yourself a favor...and go to this office!! read more

I'm so glad I found Matthews Family Dentistry when we moved to Charlotte. The staff is friendly. They are always on time. And today, at the conclusion of my routine screening, were able to squeeze me in for a 3D scan to make an impression for a night guard so I wouldn't have to come back for another appointment. I highly recommend this practice. read more

Went today for the first time and had a great experience. I'm not the best at keeping up with my dental health and always get a little nervous going to the dentist. They however made me feel completely comfortable and treated me like family. Loved my hygienist and my dentist. Highly recommend!! read more

Have been a patient here for years. Great hygienists and doctors. Am going out of the country next week, cracked a tooth and needed a crown. The team worked around a tight schedule to fit me in and got my crown taken care of in 2 hours. Now I can travel knowing I'll have no dental issues! Thank you Dr. J and Lydia! read more

I've been a patient for over a year. My experience with the Doctors and staff have always been excellent. The entire office is extremely client-focused. Very professional and knowledgeable. read more

Not a professional way to run a business. I called them today Monday, at 12:29pm and left a voicemail for a return call. No one ever called me back. I expected at least a call to schedule an appointment with me by the end of business. Their website states 8-5 Monday - Thursday. Dentist charge an outrageous amount of money for their services and may even charge a cancellation fee... maybe we should start charging the doctor's office for their unprofessional conduct. read more

I've been going here with my children for several years. I like the fact that they don't force you to get x-rays unless needed. I don't have to watch advertising videos about teeth whitening. They don't recommend gas for children's cavities, and when I first transferred to this dentist from another with a treatment plan for my children, Matthews Family Dentistry told me that a cavity actually didn't need to be filled. They are willing to watch a little spot on one of my teeth. So overall, it's been a good experience. Recently, one of my children was given a treatment plan for 8 cavities after having no problems for ages though. Concerned, I got a 2nd opinion and was told that with good dental hygiene the spots might be fine. We will just watch the spots, taking a conservative approach, for now. Overall, we like this practice. read more

Very professional and welcoming atmosphere. The staff is knowledgeable, courteous and friendly. Vicky was my hygienist for my initial visit and performed very well. Dr. Shukla was also very friendly. read more

Very nice people. Very comfortable and clean little place. The dentist is very knowledgeable and answers all questions. For me, going to the dentist is always a painful experience because of a general fear of pain I have associated with them. However, I never felt that here. Everyone knows what they are doing and are very nice. I would recommend this place to anyone! read more

We have been going here for a very long time!! Both Dr. Kashyap and Dr. Patel are wonderful. Very caring and knowledgeable. They take time to explain everthing. Staff is very friendly and wonderful. We are usually helped by Tiffany, the dental hygenist. She is by far, the BEST!! She is so caring and patient. She is very knowledgeable. She will take her time with you and we love the fact that, she takes extra care in our dental care. Even the other hygenists are wonderful. We love this place!! Abraham family! read more

I moved to Fort Mill, SC and still come to this office. I love the staff for their professionalism and ability to make everyone feel welcomed and comfortable. Highly recommend MFD. read more

I came to this practice to have a general cleaning. The oral hygienist was very friendly and thorough. She said my teeth looked great and said she didn't see any cavities but that the dentist had to look at them. The dentist came in, glanced at my teeth for 2 seconds and proclaimed I had a cavity in my wisdom tooth that needed to be extracted by an oral surgeon. He never looked at my x rays or did a poke test. I thought this seemed strange since I had no pain saw nothing on my tooth that would indicate a cavity. I went to another reputable dentist to have a second opinion. They took x rays, did a poke test and put a small camera in my mouth to show me there was nothing there. Absolutely no cavity. Had I listened to this man at Matthews Family dentistry I would have spent thousands of dollars and risked the side effects of oral surgery unnecessarily. I will never trust this practice again. read more

Very friendly, timely, good dental work. Dr. Jay did a nice job on my crown and it was amazing to have the crown completed in 1 office visit instead of having to come back. Will recommend to friends and will return! read more

I arrived for my cleaning and waited ten minutes at the desk before a hygienist stopped at the front to tell me someone would be with me. The receptionist finally arrived and told me my appointment had been "doublebooked," meaning they have given my cleaning appointment to someone else because they had an incorrect phone number. I'd received an email reminding me of my appointment, but not an email saying I would lose my appointment if not confirmed. I showed up for my appointment on time to be kept waiting, then turned away. The receptionist did not offer to reschedule, just kept stating the "policy" over and over. This is not the first bad experience I've had at the desk. The dental staff have been excellent, but I will not be returning due to customer service issues. read more

I have been a patient of Dr Patels since we moved here in 2000. Growing up in a military family, dentistry was a world away from what Dr Patel offers. Even having 4 wisdom teeth removed at once as a young adult (terrible and painful experience) was done by a dentist who had numerous complaints and legal issues - I didn't know this at the time). He had packed up and ran off before I had my followup appt. My fears would cause panic attacks when I would have to have a procedure done. Dr Patel has been very sensitive along with his whole staff from the beginning and today, the fears are gone and I have total trust with Dr Patel and staff. I have nothing but complete confidence and trust and would never want to have to go anywhere else. Thank you to all at Matthews Family Dentist. We are a couple of blessed patients!! read more