I bought a brand new box trailer from them in December. Within a few weeks, about 20 screw heads…read morepopped off and the trailer and it's having some sort of electrical issue when it rains. Messaged them numerous times over the past 6 months and the guy will not even respond to my messages. If you value good customer service when buying brand new, I'd advise buying elsewhere.

Bought a 2009 Mercedes from this dealership over a year ago and it has been a wonderful car. The…read moresales people were absolutely wonderful to work with on a no- bull approach. Would recommend them to purchase a vehicle from.

Great service the only shop to take your mustang ! Great service and consultation on what parts to…read moreget and what was best for performance I was looking for.

Horrible experience nothing but problems after my transmission was worked on, due to parts put back…read moreon incorrect . Had to take it to another service station to have fixed.

I'd like to start off by saying I've been a customer of Cochran for over A DECADE…read more Cochran Collision: Went there about a year to a year and a half ago or so, the service guys took a large suitcase out of my trunk and didn't put it back in there, which caused me to have to drive all the way back out there from my home in the Homestead/Munhall area. They wouldn't allow it to be FedExed to my home to save me a trip. There was an employee there who volunteered to meet me in the Braddock area (where she resides) and get it to me, and they wouldn't allow that either. I noticed my back seat was flipped over, exposing my trunk - which I found odd - here, the service people never closed the seat properly and it flipped forward one day because it wasn't "locked" - there is a plastic piece missing (it serves no function, just cosmetic - and they wouldn't give me another piece). I called and left a message at Cochran Collision, in their service department and NO REPLY WHATSOEVER. Unacceptable. Cochran Cadillac Monroeville: Went there for service not too long after the Cochran Collision incident and my advisor was a gentleman by the name of Ryan Beehner who IGNORED all TEN of my emails - yes I said TEN - when I asked him about the plastic piece and could I order one through them or did I need to do it through Cochran Collision - I even stated "if you cannot help me, that's no problem - I was just curious". No answer. When he finally DID answer, he said he had been "out sick" and would "look into it and get back to me IMMEDIATELY" and... nothing. (I have all the emails saved for proof.) I don't understand how hard it is to just answer "Yes, I can help you" or "No, that is something we cannot handle". (?????) Had an appointment there for an inspection, and granted, this isn't TOTALLY their fault, but they could have handled this so much better than they did. The story is, I arrived for my morning appointment and I noticed the doors didn't automatically swing open so that I could drive in, as I typically would. The advisor came outside and said their electricity was out (which there was a microburst in the area that wiped a lot of folks out for DAYS, which I deemed understandable). HOWEVER, why no phone call? And if the phones were down due to the electrical issue - why not email me from your CELL PHONE rather than have me DRIVE ALL THE WAY THERE FROM HOMESTEAD/MUNHALL FOR NOTHING????!!! So they rescheduled me... At my rescheduled appointment, they found the issue that was causing my check engine light to come on, and they said they ordered a part (a "pump" of some sort). So I was scheduled to come in today (May 19, 2025), I drove all the way there once again... FOR NOTHING. Mind you, this is during working hours. I had my work laptop all set up and ready to work, and the guy comes out and says, "They forgot to order the part." I'm sorry, but this is UNACCEPTABLE and I don't have the time (especially WORK TIME) to WASTE traveling back and forth to Monroeville for NOTHING. The advisor was very apologetic, and I'm not angry with him at all. However, I am FURIOUS with the service people. What a waste of time and money.

I arrived at 3 PM and the dealership closed at 6 I thought I had left plenty of time to purchase a…read morevehicle they were understaffed. The sales manager assisted me in allowing me to test drive and then had my vehicle appraised while a salesman freed up, I appreciated him taking the initiative. My financing went through in 15 minuets and I signed by 6PM. My salesman stayed and setup my car along with showing me all the options until 7:30PM never once making me feel rushed or like an imposition, I honestly appreciate the customer service they provided.

Bob's Car Care is the place where I usually take my car to for repairs and inspections. Good,…read morehonest, and friendly owner. Bob will bend over backwards to satisfy you. A lot of other places will tell you that you will need something else for your car that you don't need. Not Bob. Very Very truthful. For all the ladies and gentlemen out there, if you're worried about being ripped off from other car repair shops, Bob's Car Care is the place to go to for good and honest work.

I made an appointment for an inspection two weeks ago. We all know inspections can be pricey. I…read morewas referred to this location from the owner's son. I was very grateful that it wasn't expensive and I was taken care of. I would recommend everyone get their vehicle inspected by Bob!

Don't believe any of the positive reviews on here. Cochran Ford NOTORIOUSLY sucks ass…read more The service department here is dishonest and completely inept. I made an appointment to have my car inspected at 10:00 am. At around 3:00 that afternoon, I got a call asking if they could keep the car overnight. I was told that they were busily working on repairing the recall. "Ummmm... What recall?" I asked. For some reason, they had been working on a minor, non-safety recall rather than doing the inspection. I told them I had to work late the following morning, and the halfwit I spoke with said he'd have the car delivered to me in time. So the next morning rolls around and, not surprisingly, the car was not delivered on time, and I was late for work. (I should also add that I live five minutes away from the dealership.) Again, this was all for a simple inspection, which should take less than an hour--unless you go to Cochran Ford, in which case it takes more than 24 hours. To add insult to injury, they gave me an unsolicited quote for $1500 to change my rear brakes and rotors. First off, I wouldn't trust these dumbasses anywhere near my brakes, because I enjoy living. Second, I would expect to pay $1500 for a brake job if I owned a Bentley, not a Ford Escape. So you can add "insanely overpriced" to dishonest and completely inept. Even if your car is under warranty, you should go to another Ford dealer, and if that's not possible, you should PAY for service elsewhere because the service department at Cochran Ford isn't worth dealing with. I later called and spoke to Charlie Dillon, the service department manager, who proved that Cochran Ford has a top-down approach to being useless.

To Whom It May Concern:…read more My name is Tina and I have been a loyal Ford customer for many years. Through my professional engagement with Eddie Adams, I was drawn to a local dealership (#1 Cochran Ford Monroeville located at 3696 William Penn Hwy, Monroeville, PA 15146). Mr. Adams was always polite and truly goes above and beyond to sell cars. For this reason, I made the decision to make my Ford purchase with this dealership. Lately, I've been experiencing issues with my brake lights going out. I would replace the bulbs and the lights would go out shortly after. I figured this needed to be seen by the dealership as my car is still under warranty. First, I arrived at the dealership on 05/09/2024 and Lindsay at the service desk gave me an attitude and acted like I was an ignorant customer. I pride myself as an intelligent professional woman who manages several employees. Needless to say, I was really appalled at how she treated me! I was told there would be a $180 diagnostic fee. I dropped off my car at 1:00 pm. Then, around 4:00 pm I called the service department for a status update. I was told my brake lights were out (this was already known and they were already informed). At that point, they had no further updates indicating that they didn't actually diagnose the cause of the brake lights going out. I was told by one of the dealer's agents (Austin Gockel) on 05/10/2024 that a Body Control Module will need to be ordered. Since they have my car and have to place an order, I requested to take my car home. Mr. Gockel stated that if I take my car home that they will have to reschedule the repair job. This made no sense since they still had to order the part! How am I to get around if I can't use my car? I even called their Service & Parts director Charlie Dillon and left voicemail messages. But, he didn't return any of my calls! I left my car with the dealership and received a phone call later that day. They said that they need my 2nd key in order to program it. Without it, they would have to order a replacement which is about $550. Again, this makes no sense. Why wasn't this mentioned before and what does key programming have to do with the brake lights? I'm already furious at this point!! I managed to locate the 2nd key and dropped it off at the dealership as requested. Mr. Gockel texts me later to confirm the repair job will be done by the end of day tomorrow. Then, today (05/14/2024) I received a text from Mr. Gockel stating that the incorrect part was ordered. He said that the correct part will be here tomorrow. I am still without my car and no options were provided to me due to their mistakes. This is not how a business should be run! I feel that they're treating me this way due to the color of my skin. I am getting the run-around and no one wants to help me. Furthermore, I feel that they're trying to add delays, run-around tactics and price gouging just to mess with someone. This is not right and I refuse to be treated like this. I demand immediate resolution! This is causing me to lose faith in Ford and valuable time from my day. I am requesting someone call me immediately to provide me with a sense of clarity and mutual resolution. Failing to comply, I will proceed with filing a complaint to Ford directly, Federal Trade Commission, Better Business Bureau, and the Attorney General. Your team has my contact info on file. Kindly, Tina