Loyal Kenny Ross Subaru Customer! I've bought my car and purchased my wife's leased car from Kenny Ross. Great employees throughout. Salesman to service! Service has been great prices with great deals and authentic Subaru parts. People wonder why they always have car trouble, but they go for the cheapest fix from mechanics that couldn't possibly know the nuances of every manufacturer. Kenny Ross Subaru has been and will be dealer of choice! read more

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I cannot give enough stars to the sales department at this dealership. My wife and I purchased a used Subaru here and after a day, we realized it was not a good fit. Even though it is not this dealership's policy to allow a return, they jumped through many hoops to take the car back without penalty and allow us to purchase a replacement vehicle with an even better deal. Many thanks to this dealership for their superb service! read more

I will not buy buying anything from this dealership again. To fix the damage and screw ups to my new car, I will be out of pocket Roughly $1600.00. Plus they added a maintenance charge for prepaid oil changes at a cost of $186.00. They do an appearance package that I didn't want on the car for $499.00. They have you sign over your title before they show you what they are charging you for. So, if you know any senior citizen going there, tell them to be aware of what they will do to them. Consider one of 3 other Subaru dealerships. read more

Our family was on our way through Pennsylvania from Maryland to Ohio to be with family over our spring break. When our Outback kicked out on the Penn Turnpike and we called Kenny Ross, Steve took incredible car of us and our car. We left our Outback on Friday afternoon before Easter, drove the complementary loaner car they for provided us to Cleveland so we wouldn't miss time with family we don't see enough, and by Monday morning they had diagnosed and fixed the problem in time for us to get home for the kids' school the next day (the parents were happier than the kids about that). He turned what could have been a family reunion killer into an example of how good people can be to each other. Thanks to Steve, and Kenny Ross Subaru, it was the smoothest problem we've ever had. read more

I recently went to this dealership for state inspection. I thought they were very fair in all ways. The first contact to make the appointment was taken by a competent man who offered an appointment the next day. In years past I would literally make an inspection appointment over one month ahead of time in order for my vehicle to be inspected before the sticker ran out. Upon arriving at the dealership, before I could exit my vehicle a cheerful employee greeted me and addressed me and my situation. The lounge to wait for your vehicle is comfortable, clean and filled with friendly customers and staff coming and going. I had some repairs that were needed before my vehicle would pass inspection. They were explained to me before hand in practice terms. I was charged only once for the inspection - some inspection stations will charge twice for inspection if your vehicle fails the initial inspection. I only had one complaint. I don't want to even mention it as I know it was an honest mistake and it was more than made right. read more

On January 21st, we purchased a new vehicle after a friend of my husband's recommended going to Kenny Ross Subaru when he was interested in purchasing a new-to-him CRV as a daily driver. We were greeted promptly by John, and ended up working with Vinnie. Both guys were really friendly. After searching through some vehicles, my husband decided a 2016 CRV that they came across would be a good fit. Vinnie went up to Aunt Penny's (since it was not on the lot) and we all went for a test drive. After he decided to purchase the car, we were sent to work with Dave, who handles financing. Dave showed us some videos of popular add ons and features, and my husband was only interested in an extended warranty. Dave did not seem pushy, and it seemed like a fairly painless process. The only thing he did ask, however, was for us to rate him on Google while we were going over paperwork. Fast forward until the next day: my husband went over his paperwork again as he was filing it, and noticed a ton of charges that were unfamiliar. Among these charges were roadside assistance, some kind of key replacement plan, and gap insurance (just to name a few). He did not consent to these, so he called first thing Monday morning. He was unable to get ahold of Dave, so he reached out to John, and Dave called him back days later. When he finally did call, he was very difficult to deal with, trying to talk my husband out of changing his mind and keeping the unwanted charges. My husband declined, and Dave, who was obviously irritated with this, said he would send out new paperwork to be signed, and threw in a facetious remark saying "I'm a notary. Don't worry it'll be free." As of today, February 26th (a MONTH later)the paperwork has yet to arrive. Even worse- and most importantly-the brakes shouldn't have passed inspection. The day we test drove the car, it was freezing so we didn't have the windows down, and Vinnie was talking in the car with us the entire time so we couldn't hear any external noise. The front pair barely passed inspection, and the back were metal on metal. Passing a car with brakes in this condition is illegal in Pennsylvania, and there's absolutely no way this car should've been sold prior to having a change of brakes. The car was only inspected in January 2023 (same month as he purchased it), and how someone overlooked this HUGE safety hazaard befuddles me. The screeching became increasingly louder over the next few days when weather permitted us to roll down the windows, and luckily, we caught before anyone was seriously injured or killed. John is aware of the brake situation, but it took almost a month of my husband trying to get ahold of Dave for him to call today. He had no idea what the situation was about, according to the voicemail he left. We are super disappointed in how our experience went, and will never again purchase from- or recommend- Kenny Ross Subaru. read more

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If I could give this dealership negative stars, I absolutely would. My husband and I purchased a used Subaru Outback from this dealership in early September 2025. Since then, my life has been hell dealing with this vehicle. After having it for NINE DAYS, it totally shut down while trying to pull out of a parking lot, inhibiting traffic for at least an hour. Not to mention, this happened while I was nine months pregnant. They provided a loaner car and claimed they "fixed the issue". Fast forward to 12/1/25, my vehicle would not start upon trying to leave work, resulting in me needing a jump. Now today, 12/7/25, my husband tried to move the vehicle in the driveway and it totally would not start once again. Obviously the issue Kenny Ross has claimed to have "fixed" has not been resolved. I am extremely dissatisfied with this dealership. I am in no place to have a vehicle that gives me issues. I have two small girls in the now wintertime, and for the price we paid for the vehicle, as well as it being from a Subaru dealership, I would expect to have a reliable car. read more

After a "typical car salesman" experience a little up the road, we decided to try Kenny Ross Subaru. Lane was not only not your typical car sale, but it was clear through the entire process that his biggest priority was getting us a great deal on a good vehicle. I can't say enough about what a good experience he made this be for us. If you are considering any of the Kenny Ross vehicles, go see Lane at Kenny Ross subaru! read more

Kenny Ross Subaru - Bought this gem from Lane! - Car Dealers Near Me - North Huntingdon, Pennsylvania

The sales manager, John, was very nice. But....the price quoted for the used car was over $1000 more than we saw in the website. When we looked again, it was then listed at $2000 higher! We have screen shots of the original asking price. They added unquantifiable things like clear coat, low jack, and more. The car ended up $5000.00 more than listed on line. We have bought 6 cars from Kenny Ross in the past and plan to buy another new Subaru in six month but we will not be going to Kenny Ross. FOLLOW UP: We went to Cochran and got a Crosstrek one year newer (2021), with 10,000 less miles (24,000) for $6,000 less ($23,988). Just an FYI. read more

went to sell my 2016 GMC Sierra 1500 truck was offered a price with also purchasing another vehicle found out. They did not have the title work for the other vehicle so since they didn't they just buy my truck and have me lose out on like $1700 so I chose to go to South Hills Subaru up in McMurray and they were amazing. I left with not just more for my truck but also a better vehicle and better customer service so I would not recommend Kenny Ross Subaru in Irwin especially with the manager Justin being the sales manager. He is horrible, rude, and lack customer service. read more

Where do I start? I bought a 2016 wrx with 110k miles off these guys! Recipe for disaster right? That couldn't be farther from the truth! These guys will bend over backwards and walk across a tight rope blindfolded for you. My first issue came with a clutch that needed replaced within the first 3000 miles I put on the car. Used car, bought as is. I knew what I was getting into, yet they still helped me out a ton. Talked with Howard (service manager) we worked out a deal and the car was fixed, got a loaner. Fast and timely! Very well done! Second issue came with a blown motor after putting roughly 10k miles on the car (less than a year of ownership). David Who is a finance manager suggested I buy a warranty from their reputable 3rd party company GWC. Huge shout out to David D for recommending this because they covered the replacement fully. Minus some small things here and there. I was in contact with Mike D a service manager here who was very helpful throughout the entire process. Called me and kept me well informed about the car. Along with Jake K, who was also very helpful in getting me in touch with the correct people I had to talk to! However at the end of the project I was told there was an engine mount that would need replaced/welded after the car was released. Long story short. The service team realized a mistake/misunderstanding was made, they took full accountability and we came to an agreement for repairs that had to be made! I am very thankful for the entire team over at Subaru in North Huntington for helping me throughout my entire experience with them! I will be returning to them for everything! Very satisfied customer 10/10 read more

Kenny Ross Subaru - Car Dealers Near Me - North Huntingdon, Pennsylvania

Well I cannot speak to the sales experience here and really these dealerships on Yelp should have 2 separate listings one for service and one for sales. From all the other reviews you couldn't pay me to come deal with their sales staff. Luckily I didn't. I came to their service department after finding on Facebook an ad they listed for a totally free state inspection and emissions test. I will be honest there was quite a hard time getting in touch with them to confirm the offer and set an appointment. I commented and they said to message them. I messaged them and the person who got back to me first was unsure of the offer at first and then said they would get back to me. Took a few more tries and a phone call before I was told they would call me to set an appointment. I had a pleasant call from one of their service advisors scheduling my appointment. All my info I gave in messenger was apparently not even remotely transmitted to her but all good I was able to look everything up on the fly. She confirmed it was free and would send me a email with appointment. I received the email but it showed that the free inspection was for customers who purchased their vehicle from them but showed cost for the emissions test. I called and the first service advisor I spoke to said yes that it would cost for the emissions test. I told him about the Facebook offer and they had no knowledge of it. I said ok thanks and hung up. Got ahold of their FB team and they said the offer was very real. I called again and spoke to Jake who was aware of the offer and confirmed everything. I came in for inspection and the setup they have is really nice. Snacks and water and coffee. Dual tvs and a nice kids entertainment room. I was really impressed with that. They failed my new 2019 vehicle because of the garbage license plate issued by the state had its cheap laminate came off. By state law they are supposed to pass it for inspection and fill out the form for a free plate to be reissued by the state. However because of double talk listed by the state they use it to call the plate "obscured" at a distance of 10 feet. I drove an hour for that nonsense. The vehicle was safe and passed on all other accounts... They told me any notary public or state police could fill out the form and get me my new plate. I left and called the state police barracks of Greensburg. They said they could not help me. I called a notary and was told they could do it but it would be 30+ minutes before they opened. I said ok and went to get breakfast. I took a bit then headed over to the notary. She took my info and told me she would have to get me a new plate. She finalized everything and then proceeds to tell me it will be almost $80.00. I paid and went back to the dealership. They were kind of shocked to see me. I told them I had gotten a new plate and wanted the sticker applied as that was the only reason it failed to pass. It still took them another 30 minutes to apply a sticker and get it finished up. In the meantime I used the states website on the license plate issue and found that they shouldn't of failed it. Literally on the state's own website in clear and plain English it said it could not be failed for the plate peeling... The master tech Mike printed out his guidelines from PA and showed where if a plate is obscured it fails. I personally think they are following that guideline incorrectly when the state's website says in plain English it cannot be failed for that reason. I was done arguing and being out $80 plus gas, tolls, and half my work day I just wanted to go home. What do I know I guess. Overall, I may use them again. Not sure. At least the inspection and emission offer was real. Honestly I cannot say it was worth all the hassle. read more

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On very rare occasions do I write a negative review, but my experience at this dealership was deceitful and odd to say the least. After finding a vehicle I really liked at a price I loved on a Saturday, I'd agreed with my salesman to come do the paperwork and pick my car up on Monday after they'd had a chance to install a hitch and clean it up for me. My salesman assured me I'd be in and out in no time. When I arrived Monday, my salesman was out for the day. No big deal. After meeting with another salesman, they had a hard time finding my car, and so I did financial work with Mr Valentine who assured me all the work that needed completed, including the hitch installation, had been done. (Another note: when I declined the expanded warranty his tone had changed significantly. At first he'd tried selling me an additional warranty for $2200; but when I said no, he dropped it to $1700... how is that possible?) After waiting nearly two hours for my vehicle, it was finally ready and I was ready to get home, only to find after my hour long drive that there was not a hitch installed. Aggravated due to my hour long commute each way, I texted the sales person who'd helped me that day and he also said they'd "hook me up". I emailed my sales person and received the response attached; regarding my hitch that he was "going to give me out of his storage unit." What?! Strange at best. After a few follow up emails, you guessed it, no hitch, no return calls, but my check sure did clear no problem. From a salesman who told me he'd have everything ready to go (apparently with a hitch from his storage unit) to a financial manager who can knock $500 off a warranty AND promises work has been done without verification, ("hitch was installed, yep") to poor all around follow up I can say with confidence I'll never shop Kenny Ross again. read more

Kenny Ross Subaru - Email - Car Dealers Near Me - North Huntingdon, Pennsylvania

Best car buying experience ever. Seriously. I've bought numerous cars in my lifetime. No joke, this was the best experience ever. I am new to this area and had no idea of where to go to purchase a vehicle. I kept an eye out on the road noting the license guards on peoples cars. Interestingly, there were a lot of Kenny Ross' out there. Even miles away... So, after a "meh" experience with a big name dealership while shopping around in the nearby area, I decided to make that trek down south. Boy am I glad! My sales guy, Marty, was phenomenal. He's not pushy nor is he greasy/sleazy. He's just very professional and goes above and beyond. He's someone who won't play the game of low balling people. He knows you need/want a car and he wants to sell. He'll work with you alongside jayson their finance guy. There's two Jason's/jaysons there. Both are very nice. Bottom line. I saved $2250 in comparison to my first dealership experience in pittsburgh. The first one was telling me he doesn't have to do anything, the car sells itself. Well, news flash, it doesn't. You can't place a dollar amount of this brand/dealership loyalty that the people at Kenny Ross has just planted in me on my first week in Pittsburgh. Bottom line. There are a lot of dealerships out there. There will be good ones and bad ones. I'm just attesting to one good experience where you don't feel like you were totally robbed. Try it out. Hope you have as good as an experience as I have had. read more

Kenny Ross wanted to charge me $680.00 for a stop start battery 5 Miles away interstate battery who subaru uses is going to charge me $254.00+ tax Kenny Ross is on my s$&@ list. I know that the dealer is bad on price but come on man really -0 stars read more

Marlene C. I would not recommend Kenny Ross Subaru to anyone. I leased a car, a 2021 Subaru Crosstrek Sport, 2 years and 8 months ago. I told the salesperson, Joshua Peters, while there yesterday, November 15, 2023, I just wanted to see what my options were as far as leasing another car, buying out my leased car, or buying a new car. Then I would think it over and make my decision. He immediately asked if I had my car registration with me. For what reason? He was trying to close a deal yesterday. He wanted to sell me a top-of-the-line Subaru. First, let me say my Crosstrek that I had leased did not have 5,200 miles on it. It looks brand new. I kept it in a garage and always keep it clean. I have WeatherTech FloorLiners in the car. I get it detailed several times a year. He went and talked to the manager and then came back and made me a lowball offer, all things considered. He thought I was there to be taken advantage of. I said no. Now, the manager came, John Petrovich, and said that offer was for "one day only". I am a female but I am not stupid. Then Joshua drove another car to the front for me. I wanted to look in the lot at other cars but I never had a chance. I asked if I could drive the car he wanted me to buy. He asked where do you want to go? What? He got in the back seat and said I could drive it around the lot. When I leased my other car, they insisted I drive it first. I was there for over 2 hours and actually felt sick by the time I left. If I heard one more time from either of them that they had to "MAKE THEIR NUMBERS" yesterday, I was going to be sick. They repeatedly told me I had to make my decision yesterday. They only had one car in "that color". I never wanted green! The manager told me they wouldn't make their bonuses yesterday because of me. If I hadn't walked in yesterday, what were they going to do about their numbers and bonuses? They were so HIGH PRESSURE that I don't want to deal with either of them again. When the manager saw I was leaving, he then made a better offer. Funny how that worked. I was so disgusted with them that I don't ever want to do business with them again. This is why people don't like car salespeople. Maybe it is time they learn "high pressure" tactics chase people away. I will turn my keys in at the end of the lease and go somewhere else. I told them that and that is when the manager, John Petrovich, made the better offer. If you want to be pressured and lied to, go to Kenny Ross Subaru and ask for those two people. It was the worst experience I ever had at a car dealership! read more

ROTTEN!!! I called about a used Forester advertised in multiple spots and told them I was 2 1/2 hrs away and didn't want to arrive to be told it wasn't there. Salesman texted me shortly before I arrived saying "I know we are expecting you soon. I wanted to send you our address for your records". I arrive and am in the "schedule" and go back outside to wait while they "get a plate and go get the car" after a few minutes a different guy comes to me and says "We just sold that car" REALLY!?! Beware. What else are they rotten about?? Edit: I had been hopeful of sales since there were positive reviews of this place. read more

I came to Kenny Ross looking for a new Subaru. I was working with a salesperson and when I told him that I would not be able to deal with them because of: 1. Their Better Business Bureau rating 2. Complaints that were on that website and bad reviews but I had seen on the internet 3. Because my husband didn't want to buy from them because his father had purchased a car there over 10 years ago 4. We did not tell them this, but we know two people who are currently dealing with Kenny Ross service under warranty and have not been getting decent resolution to their problems. The salesman, instead of accepting that I did not want to deal with Kenny Ross, immediately called my husband to discuss the situation with him. My husband had never even met this person and I was doing all of the research on the vehicle because it's MY car that we were replacing. This salesman went over my head after I told him that we did not want to do business with them and called my husband. I would never do business with his organization again and I went to a different Subaru dealership yesterday (#1 Cochran Subaru in Monroeville) and today I have my new car. read more

Great location! I've been interested in a Subaru for awhile and Joe Gioia was very helpful with all my questions.

I had a terrible experience purchasing my vehicle. The salesman was very kind at fist but as the deal progressed things changed. The financial manager kept trying to pressure me into purchasing an extended warranty that I didn't want. I had issues with the new vehicle and was supposed to receive a callback that I never received. You have to call continuously in order to get assistance and a month b later the issue is still not resolved. They are nice to get you in the door but then treat you like you are an idiot. I will NEVER purchase a vehicle from this dealer. Go to #1 Cochran, the are honest and competent and have great prices. read more

To be completely honest, I checked this place out in Yelp when I was already sitting in the showroom. Reason being, the experience was going pretty well and I wondered what yelpers had to say. I was shocked to find a car dealership with nearly 5 stars. People HATE car shopping- so...how? So for the past 93 days (yes they keep track) I've been working with Rudie off and on to find either a Subaru or a Mazda that fit my specifications and that I could afford. He was fantastic to work with. He was low pressure (I travel for work and asked that for a full month he didn't reach out to me- he didn't) he was knowledgeable and he was willing to communicate most of the numbers with me over email. During this 93 days, I also went to a Ford dealership and I'll just say the experience was and continues to be extremely frustrating. So I was ready to dump them for good and go back to working with Rudie. Come to find out, the dealership is waaaaay out in North Huntingdon (Irwin) and to be honest I almost backed out for that reason alone. However, I'm a sucker for good customer service and I had gotten just that all along with Rudie. So I made the trip. So I get to the dealership yesterday, and just like he said, he had the car I wanted to drive ready right up front. I threw a wrench in things when I wanted to drive another car I didn't know existed, but Rudie didn't mind. A few times, including right before I drove off the lot (after hours, mind you), a manager stopped by to thank me for my business. Super friendly. Overall the process was easy and not your typical car buying experience. If I'm still in the area at that time, I'll take the trip back out to work with them again. read more

Kenny Ross Subaru - My 2016 Mazda 3 - Car Dealers Near Me - North Huntingdon, Pennsylvania

Terrible experience. Was lied to by both the salesman and the manager. This company has terrible customer experience. I would NEVER come back to this place to buy a car. When the lease is up on this Subaru, we will be going out to Greensburg to deal with another company. Also called Subaru about this incident. Subaru made everything right and gave us a $1000 voucher and a Bose stereo, but Kenny Ross did nothing. read more

Terrible terrible terrible. This Company doesn't care about people. They care about numbers And hitting those numbers no matter who it hurts. DO NOT GO HERE. They promised and then ruined credit. read more

The people they have working there are arrogant and disrespectful. They do not FIND the issue youre having until the manufacturer warranty is expired. read more

My dad and I drove 603 miles from Calabash, NC (one way) to get me my dream car. There are plenty of Subaru dealerships in North Carolina but the ones I contacted either didn't want to work with me, or we'd negotiate a price and time for me to come in for the car and they'd sell it in the next hour. One of the managers, Jimmy, was so kind and Rob got my car squared away quickly and Kristy worked with me quickly and professionally on all the paperwork. It was such a smooth experience. 10/10 recommend if you're searching for a fair deal on cars and people to work with you. read more

I came in looking for something newer and more reliable. I met with Mike McMaster the salesman and he did a great and fast job getting me into exactly what I needed. read more

Service was good, They have a good selection of cars both new and used. I wished I could have had a better deal on the trade in of my 2008 cx-9 but because it had an accident report they weren't going to give me the best trade-in value of my car. They only gave me one key for the car though so I'll have to have one made. I love the new car I have. There was a bit of a hassle with trading the cars. The guy they sent us to pick up my car and give me the newer one had no idea that he was trading cars with customers who actually bought the car he was driving. He thought it was a car we were being loaned until our car was repaired. Not so good on communication there. I would still probably buy another car here though. The selection is too good to pass up. read more

Quick and Samantha was very helpful and honest. Samantha didn't beg for 5 stars like most dealerships do...just asked me to complete the survey. Car interior was dirty when received. Yowch. All dealers are the same these days. read more

Worst place to buy a car! Go to Cochran or Day Apollo. I have now had to call Subaru of America to try and get a refund. The car didn't have headlights installed correctly! They have been trying to figure out why the Nav system has never worked properly. Now 6 months later they have to pull it out and put in a new one. I have been told over 10 times I would receive a call from someone at the company about a multitude of issues. I have NEVER received a call from anyone, not once! Was actually told a fix was coming for the Nav issue, found out this was actually a complete lie. Never was a fix scheduled nor is their one coming. Wish I could give no stars! Stay away!!!!!!! read more

Best car buying experience I have ever had. Everything was laid out for me and explained very thorough. Jim D. And Marty V. were able to explain what the best options were for me concerning lease or buy. They also took the time to show me each feature of the car and thoroughly explain the warranty. My previous buying experience at another dealership was not a great one and was not near the professionalism shown here at kenny ross subaru. Highly recommended. read more

In July I brought a 2013 Subaru xvCrosstrek love the vehicle and Sherri was the best and the financial department were superb but I haven't even had my first oil change since I got it and I was told I need brakes and rotors. I know it's used but you would of thought that would of been checked I haven't even put 3,000 miles on it and brakes and rotors? Well if you are going to buy used make sure you take your own mechanic with you or have the car checked out I guess stupid me lesson well learned. read more

Go to any other Subaru dealership! Worst customer service, my car has been plagued with issues from day one, in 14 months my car has been in the shop 7 times (for extended periods and not routine maintenance). I'm still waiting on the add ons and such I purchased and was promised they "shipped to my house" 14 months ago. In addition to the things my *aftermarket* warranty covered I've dumped several thousand of my own money in to my "certified pre-owned" Subaru. They don't return calls, they're sketchy, their service is of extremely questionable integrity and they will literally put a band aid on a bullet hole to get you out of the service bay; instead of fixing it correctly. Was told my warranty covered everything but the radio, when in fact it doesn't, it doesn't cover much of anything, FURTHERMORE they forgot to activate it or turn in the paperwork or something, I'm not sure but luckily I had my copy to fax to the warranty company so that was a whole thing too several months after the fact...everything involving this place has been an ABSOLUTE NIGHTMARE, and the manager? He's the most misogynistic jag I've ever dealt with in my entire life so beyond rude I don't understand how he's in customer service. I have had several pleasant experiences to date with Bowser Subaru and South Hills Subaru, who both have said all they do is clean up Kenny Ross' messes both mechanically and with customer service. Do yourself a favor buy your car anywhere but here. read more

Thanks to Jeff and Troy for the straightforward quote and being so easy to work with. This was by far the easiest car purchase I have ever had. I was also introduced to their service department and had a follow up appointment scheduled. It was like being welcomed to a family. Plan on taking my future business here. read more

Great experience buying my 2017 Outback. When I walked in early Saturday morning was greeted by a professional receptionist and Mike McMaster did a great job showing me the car I had picked out. It had lots of features and he walked me through everything. Also had a great experience closing the deal with Wendy Wood. I would definitely recommend Kenny Ross Subaru. read more

We are ready to purchase a new Subaru outback as we recently had an addition to the family and are looking for a safe, practical car that will fit with our lifestyle. We waited until the model year end to try to find a great deal on a new 2016 just before the 2017s come out. As a starting point for negotiation, we decided to get a truecar quote on a 2016 and received a nice bid from the internet sales guy from Kenny Ross. The bid we received to our email very specifically stated the details of the Outback we would receive with a very clear "Kenny Ross Price" as well as stating at the bottom that our Special Offer is only valid for 5 business days. Well, we decided to move on that offer before the 5 days were up as it seemed like a good deal. Apparently it was too good to be true because as soon as we said we would like to take the deal, we were informed that he had made a mistake. We were told that he made a pricing mistake and misquoted us and would no longer be able to offer us that special price. _______________ update: They made amends for the price mistake by giving us a special deal on ordering a new 2017 Outback exactly as we wanted. Jimmy Dull was extremely professional and I would definitely order another car with them. We look forward to receiving our new car. read more

Quick, easy, painless car buying experience. Got me what I wanted for the price I wanted! Our salesman Jay and finance person Holly were both great. They made buying out new Subaru so easy. Thank you so much. read more

I purchased a 2011 outback from this "business". They sold me a new car warranty the car wasn't eligible for. .. blamed it on a new finance person... took 4 weeks to not fix the car and ignore my calls. "Fixed" the car (which was deemed an unsafe, non-driveable combustion risk by a Subaru dealer) and the warranty. 6 months later try to use the warranty at another Subaru dealer... and surprise! No warranty. I'd call that fraud. So they were "good enough" to fix the most recent problem without the warranty. Picked it up tonight, after two weeks' delay, and it won't shift into 5th gear. Howard, the service manager, is a pompous, condescending, unprofessional hack. Bill, the general manager, doesn't know what his people are doing and is the penultimate used car salesman. Save your time, money, energy and life. Don't go to Kenny Ross Subaru. **fully documented experience, shared with dealership and corporate Subaru usa** Yelp won't let me give zero stars read more

Avoid the competitors and go to Kenny Ross. Easy, straight, no BS. I dealt with Joe Pecora and Hank Bachorski. They were great! After a really bad experience at Day Subaru on West Liberty a friend recommended Joe at Kenny Ross. I can't tell you how easy it was and I got so much more for the money. They are competitively priced - I think they beat all the others on price and the customer service is incredible! Don't waste your time at the others. There's a reason while all of the reviews here are excellent - they earned and deserve it! read more

The service was fast, friendly and the waiting area was clean and inviting.

Story time, I was at Sendell Subaru closer to home with an employee that was difficult to say the least but I found a certified preowned that I liked and as such was dealing with her personality and continuing on. Eventually her personality was such that I simply left and decided to try Kenny Ross Subaru instead. I found a similar vehicle for around the same price and came in at 830 at night when they were closing at 9. Instead of trying to rush me out the door or anything the sales rep Hannah took time to with me answered any questions I had and even helped find time for me to come in and look at a few others so I did not buy something that was not the perfect car for me. I ended up test driving a few different options and had maybe a million questions which Hannah was able to answer roughly 95 percent, 4.5 percent she got me answers to and .5 percent I forgot I asked until I was sitting here typing this review. When we got to the final table there was a small hiccup with pricing and the finance manager (not going to lie it was late I forgot your name sorry) was able to find a work around that allowed us all to walk away from the table feeling good about the deal. The service did not stop there though I bought the car yesterday and today when I was looking at the car I noticed something that gave me pause so I called them with a question. Instead of blowing me off (I mean they do have my money at this point so could have done that) Hannah took the time to find the answer. While she did tell me she was relatively new to the company her level of knowledge was exceptional showing an investment into employees by the company and the sales manager Sal was great too but our interaction was relatively short. Side note there café is very well stocked I mean you are spending thousands of dollars might as well have some soda and chips right? Only thing making it miss the 5 star mark was some misdirection with expected interest rates on the loan. With me having a 760 credit score it was implied I should get the lowest interest rate they would offer on it at 3.9 ended up about a point higher then that. Maybe some smoke and mirrors there but they can't KNOW what I will get and sure maybe I could have tried to work with them and maybe changed it but it was like 9 at night by this time I was ready to drive away in my amazing 2016 Subaru Outback. read more