Subject: Feedback on Recent Root Canal Experience at South Jersey Endodontics…read more Dear South Jersey Endodontics Team, I recently experienced a severe toothache due to an infection in tooth #30 and visited my DMO-preferred dentist, Dr. Samir Patel, for advice. Although the tooth had no prior symptoms of infection, he recommended that I see an endodontist at South Jersey Endodontics. Having had a previous root canal procedure done by Dr. Steven Ryu with an excellent, pain-free experience, I requested to see him again. However, I was informed that he was unavailable, and instead, I was scheduled with Dr. Divya Trikannad, whom I had not worked with before. Upon my visit, an X-ray was taken, followed by a recommendation for a 360° CT scan, which I was told would provide better clarity for the procedure. I was informed that this scan was not covered by insurance and would cost $300 out-of-pocket. Although I agreed to proceed, I had never been required to undergo this scan in my past root canal treatments. Unfortunately, despite this additional imaging, my experience during and after the procedure was extremely painful, to the point where I had to take three days off from work to recover. I genuinely question the necessity of the 360° CT scan, as it did not seem to contribute to a smoother or less painful procedure. In my opinion, this additional step felt more like an unnecessary cost rather than a true benefit to patient care. Ultimately, I ended up paying more than what my insurance covered, and the experience did not meet my expectations. I sincerely urge your team to avoid imposing unwarranted procedures on patients, especially when experienced professionals in your practice have successfully handled similar cases without them in the past. Finally, I understand that reviews reflect individual experiences, and expectations can vary from person to person. It's often challenging to judge a service or practitioner based on a single review, as a collective opinion is usually more informative. My intention here is not to defame the practitioner or the group that provided my treatment, but rather to share my personal experience, which was significantly different from my previous root canal procedures--both with this group and elsewhere. Unfortunately, this particular incident severely impacted me during and after the procedure, unlike any I've had before. I encourage anyone reading my review to consider it as part of a broader perspective and to make informed decisions based on multiple viewpoints. Best regards, Kannan Varadachari

My 8 year old son had to have a root canal because of a mistake made by a local pediatric dentist…read more Dr. Campbell performed the root canal and did a great job! She's very kind and thorough and made my son feel very comfortable. The receptionist was nice and helpful as well!

They were very nice here. I liked the doctor who took care of my 4 month old. Honestly wish they…read morewere closer to me I'd bring the whole family here for our dental stuff. It is almost an hour away though. :( I got an appointment for my son within a week. They have night time hours. The office just smelled so clean that's a big one for me. I love the smell of clean. It's well kept inside as well. If you live near this dentist, I would advise you go here! They are compassionate and they make you feel heard. My son on the other hand he may not feel the same way lol since he was the one being treated. But he was smiling and just felt right in place before the procedure. It's like a homey feeling here. :) Honestly been a long time since I went to a dentist and the whole experience was good.

We have had a great experience with Dayspring Dental, meeting with Dr. Kathy Bickel, and working…read morewith Jen at the front desk. We were told our daughter might have a tongue and/or lip tie, at the hospital, at her pediatrician's office, and then by our lactation consultant. We were hopeful to be able to resolve it, but also a little nervous about the procedure. Dr. Bickel went above and beyond in making us feel comfortable, explaining everything, answering our questions, and just being a truly personable and approachable practitioner. That goes a long way, especially when it comes to people working with our child! We plan to return for the procedure, and were delighted to see all of the positive reviews here. I will be sure to update my review if it is anything less that 5 stars, but we have confidence in Dr. Bickel and her team!

Called in as a new patient to schedule an appointment. I was told they would call me back to…read moreschedule the appointment. Never called back. I called the next day. They had to get more information for my insurance but was told they would call me back before they closed. Never called back. Not a good first impression. Won't be going here.

I get a message about a balance of $48 that I didn't pay when I went to a dental office for two…read morefillings. I asked for the cost of the service ahead of time and was told only $100 which I paid the day of my appt. then I start getting texts from "The Smilest". My dentist office does not share this name nor was I aware of any affiliation. Called the number and the customer services sounds sketchy. They can't even provide you with the actual name of the dental office you visited for which they are billing you for. I'll be going into the original office I visited and paying it there. Please stop contacting people without all the details for which you are charging balances for. It sounded like a full scam. Aside from that, I complained about the dental assistant that did the service to my daughter. He was unprofessional and decided to talk about the medical treatment directly to my 14 year old daughter as if I wasn't there. I only ended up in the Blackwood, Washington Township office following after my dentist who I used to see in Sewell. Now as much as I tell them I only want an appt with him they continuously make appt for me with whomever they want. I believe this extra unexpected bill with no proper explanation and my last visit is the last straw for me.

If I could give this place negative stars, I would. I also hoped I could say this anonymously since…read morethe general attitude of the entire office was abominable and intimidating. I was here for a consultation last year and now that I've had great care at another office, I strongly recommend Cooper so you don't become broke, fearful and paralyzed!! First, particularly rude receptionists which was absolutely unnecessary. Talked over you, thought that you were stupid, etc. Second, when I went through the back doors to get tests done, there was a giant Trump 2020 flag. Nobody could miss it, and of course it was after the locked doors and not visible in the waiting room. I hope it has been taken down since, not because of my personal beliefs or my ability to use Google, but because no matter anyone's political views, it should NOT be displayed in a DOCTORS. OFFICE. I have never seen anything like that before or after this hell hole. Even if I was on Trump's campaign for running for office, I would not put that in a DOCTORS OFFICE. Third, when I was about to get the tests done, I was unable to remove my ear piercings since they were new and I was not going to pay another $100 and wait 6 more months to get them re-pierced. They were NASTY. I almost cried because of how horrible these people were about my piercings and making their opinions on them very known. Not that it should matter, but I only have 2 piercings in my lower ears- I can't imagine what they say and how they would treat someone if they had any piercings out of the usual. Fourth, they were scheduling a wisdom tooth surgery for me and they were going to get all 4 teeth out. Innocuous right, to the general naive person? But when I went to Cooper for the wisdom tooth surgery, they had to do a Coronectomy (where they only get the crown of the tooth, not the roots). My surgeon did this because the roots were dangerously close to the a nerve, (inferior alveolar nerve), and that if they did that procedure without a coronectomy, I could have ended up PERMANENTLY PARALYZED in my face. Fifth, when I was about to leave the office the receptionist barked at me to pay nearly $8,000 immediately or they would cancel my surgery appointment, (with decent dental insurance too). They told me that my surgery was imminently needed and that I should book it ASAP and I was tearful that I couldn't afford that in the moment. They did not tell me about that necessary payment beforehand or maybe I would have tried to find the money??? Not only was this hell hole astonishingly rude, unprofessional, disrespectful, nasty, unsafe, concerning, and exploitative, but apparently they are also known for this! I was informed by an unnamed surgeon that they have a reputation for not being thorough, consistent, nor kind. What a tragic combination. In the end, I am glad that I couldn't afford $8,000 (with no notice) so I could go to another doctor that would not paralyze me. I am one day post-op from the wisdom tooth surgery at Cooper, and it was handled extremely professionally. Please learn from my traumatic experience and I hope that this hell hole shuts down and doesn't hurt anyone else. Thanks for reading until the end.

Can't even comment to the actual surgery because we never got that far. First appointment we sat…read moreand waited for over an hour for just a consultation that took 15 minutes. Then had to sit and wait again to be checked out by the front desk to leave even though we had already paid. Dr was very nice and friendly, but the other staff not so much. We were then told the scheduling person would be in touch to provide the surgery cost and get the surgery scheduled. Never heard from her - left 2 messages and no call back! Gave up and moved on to a different oral surgeon.

The staff and Dr. Flahaven were amazing. Truly very caring, professional and knowledgeable…read more Helped me through a traumatic experience and still getting me through. They all have went above and beyond. Couldn't be more grateful and thankful.

Dr. Flahaven is amazing. The staff is friendly and caring. Providing you with tips on how to keep…read moreyour teeth healthy. I'm glad I found this place.

Dr Park is the Most Gentle doctor in dentistry that I have ever had. I lived a life of terror from…read morea bad dental experience once & she has renewed my faith!!! Im not kidding, she is the best!!! Her staff are sweet & also exceptionally nice & the whole root canal experience was a breeze!!! Thank you soooo much Dr Park & stafff

I had anxiety about having a root canal but Dr. Park was wonderful and put me at ease. I highly…read morerecommend her and her staff is wonderful too. I live about an hour away and it is worth the drive!

I made a same day emergency appointment here and had a wonderful experience. They got me in within…read morea couple of hours. I was in so much pain and very nervous and the staff were all so warm and caring. Dr. Cetel was very kind and gentle and put me at ease. I would definitely go back here. Really wonderful staff.

I honestly can't say enough great things about my experience here. I Hate the dentist, I mean…read morereally hate it. I had some bad dental work done a few years ago and I ran and never looked back. Of course, I had a terrible tooth ache last night and my 4 year old has her dance recital on Saturday. Reluctantly, I called dr Cetel's Office at the urging of my mom (my dad goes there) and it was the best decision ever. Theresa, who handles the appointments and insurance was amazing. She was so nice and immediately made me feel at ease. I called at 3pm and she got me in to the office at 7:20 the same night. The office itself is not the most modern office you will ever go to, but to me, the care is much more important and the techniques and tools are clearly modern. I was escorted back to a room where I met Patty, who was assisting the dr that day. She was so sweet. She talked to me the whole time and instantly made me feel better. They took an X-ray, dr Cetel came in and said I needed a root canal and offered to do it right then. It was amazing. He's good with a needle, so I didn't feel a thing. He did the entire procedure and placed a temporary crown in the same visit. Patty even gave me packets of cement in case the temporary comes out. She was so nice. By the time I was done(they stayed well past Office closing to finish), Theresa had my next appointment and was quick to tell me to take Motrin or Tylenol before the numbing medicine wears off!! Dr. Cetel called me this morning, to make sure I was comfortable. I had a great experience with the office and I will definitely be back. Thanks again!

I was supposed to have a root canal done but when doing the…read moreprocedure Dr Kurtz stopped when she saw a cracked tooth and told me it was likely to give me more trouble and I would need an extraction. She did this late on a Friday afternoon so I wouldn't have be in pain all weekend. I was very happy with her care

Dr.Bachstein is the best. My wife and I both had emergent needs (different times) and he took…read moreimmediate, professional, and thoughtful care - clearly communicating throughout the process. His followup is amazing - immediately after with a check in the next day as well as a follow-up a year later in my case to keep an eye on an area of concern. Costs were clear, reasonable, and did not change.

Horrible place to have dental work. Been waiting 4 months for temp dentures. 4 times later still…read morenot right. Called yesterday and today no response. Called a different office after on hold for 5 mins got "I left u a message at 2p". I'm not unless it was yesterday and u called from the bank at 1030a. The teeth dentures are horrible but u pay out of pocket so u get kind of stuck. I would give a negative 5 stars if I could

My experience there has been horrible,I should have known it was a red flag when I went to the…read moredental chair an there was no rinse sink,I had my upper teeth removed an got a temporary that broke 3 times while I was waiting for the permanent,the permanent came in an that broke to,save your money and time an go somewhere else, they're horrible the place sucks,stay away from the turnersville office,you'll regret going there, believe me

I was a patient for 3 years. If you like being lied to on a…read moreconstant basis and subpar service, this place is for you. If you like having your dentist office be so worthless that you have to hold their hand from minute to minute- you will LOVE this place. God forbid if you tell them their faults- Ol Carl the office manager will get rid of you as a patient before fixing a problem. Worst practices ever. Pull your teeth out with a rusty pair of pliers before you go here. 1/10

The only dentistry office I'll ever go to. They've always been lovely and have been super…read moreunderstanding with my last minute reschedules and cancelations due to my active duty Air Force service. I'd also like to say that their office manager's name is Lisa and she is lovely and nothing but helpful, I'm not sure who Carl is from their last review that they have, they definitely had the wrong office.