Pretty dirty gets broken into often your stuff is not safe here but you can access the place 24/7 it's only reason I rented from them

If I could give this place no stars I would. This is the WORST business to exist. I moved into my unit back in April and came back 4 months later to move back into my apartment since I am a college student and had to leave due to COVID-19. I left my storage with everything I owned from my apartment and went back home only with some clothes. When I came back to Knoxville and went to my storage these photos are exactly what I saw, everything is untouched. My unit's door was wide open, the two items that are on the ground belong to me and are broken. I found a pile of Shit on the ground and an old t-shirt that is not mine. I contacted the manager and it took him a while to answer me because the customer service is horrible. He was rude and only refunded me one month of what I had paid when I paid multiple months of rent. What I paid does not even come close to what I lost in value. Additionally, I asked him to check the cameras and he told me that they did not know that they had been offline for a while when the website clearly promises security. I attached the messages so that you can see how ironic that when someone's storage unit is broken into and someone asks for footage of what happened, oddly they don't have it. So basically I lost everything and got $43 to start over again. DO NOT USE THIS BUSINESS. Go pay the extra somewhere else where you know your stuff is going to be secure and not stolen. Learn from my mistakes, I promise nobody should have to go through this and have no answers given to them to top it all off read more

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Please rethink putting your personal items at this storage company. I was told they had security and cameras and it ends up they have no security and fake cameras. We moved in and 3 days later our unit along with about 4 more units were broken into. Our items were stolen and when I called the owners to let them know she treated me as if I was dirt under her feet. The previous week they had about 10 break in's and they did not even tell me that. Just let me move my items in. It took me 17 calls in 4 hours to get the owners to call me back. The police was even amazed that the owners didn't show up when their place got robbed and even overheard the owner talking to me like trash. Police report was made and they took fingerprints. BEWARE OF THIS PLACE pay the extra and go elsewhere. read more

Prompt service and my items are safe behind locked gates (at all time) and there are definitely security cameras contrary to the other review that says there isn't... you can see them throughout! No issues here! read more

South Knox Storage has terrible service. No one returns phone calls or emails. I moved my belongings in two months ago and found this week that my unit is infested with rats that have been chewing my belongings and nesting. I have yet to get a response from the facility. read more

i have had a storage locker at south knox storage for approximately 8 years. new owners and management came. we have been broken into 3 times . moved to different lockers each time. losing hours we will never get back. promises were made that security cameras would be installed. never happened. we pay a month ahead 6/2018 & 7/ 2018 are paid ahead to find that management cut our locks of for whatever reason. i do not recommend that you store anything in this location!!! lack of communications is an issue. if you value your things this is not the place to go!!! read more