Besides the customer service at the front desk which was great, his name is Clifton, the place was…read morea mess. It looks nice on the outside but the inside, broken plug cases on the wall near the elevator. Very dirty room, the elevator was filthy, besides the clean bedsheets the room felt grimy and dirty. Stain on the walls, and yellow film in the bedroom lamp shade. The hallway was warm and the room felt musty even though the AC was on. I had to get a refund right away because did not feel sanitary at all and I had small children.

Nice clean rooms. Everything you need in the in room kitchen. Spacious and a lot of storage areas…read more Beautiful lobby with refreshing infused water and a good breakfast included.

While this hotel had GREAT and very patient staff, the facility itself is in DIRE NEED of interior…read morefunctions renovations! The hotel was super clean. No doubt about it, the staff works very hard. But whomever owns this property, it's time to care about and SPEND MONEY on infrastructure!!! Look at the photos attached! An added note: the bathtub/shower fixtures were installed the wrong way! Hot was cold, and cold was hot!

To Whom It May Concern,…read more I am writing to file a formal complaint regarding my recent stay at your property. The conditions of the hotel ok were completely unacceptable, unsanitary, and raised serious safety concerns. The room and common areas were extremely dirty and poorly maintained. In addition, the condition of the doors and security measures made me feel unsafe during my stay. Certain doors appeared damaged and unsecured, creating a serious concern for guest safety and overall property management. These conditions do not reflect the standards expected from a Holiday Inn/IHG property. I am highly disappointed with the lack of cleanliness, maintenance, and attention to guest safety. I have photos and documentation of the conditions encountered during my stay and I am prepared to escalate this matter to corporate management, public health authorities, and consumer review platforms if necessary. I respectfully request that this matter be investigated immediately and that appropriate action be taken regarding this property and my experience as a guest. I look forward to your prompt response. Sincerely, FKY

Definitely my favorite! One of the safest of these type of hotels!! I have been many many times…read moreover the years and will continue to come frequently!! Always have a great time In their beautiful rooms! Love that you can smoke inside MAJOR PLUS!! Love the private garage! And love the stripper poles! 24/7 security & cleaners!! Amazing!!

We had no clue about this hotel, we blindly booked it after flight got cancelled. Pictures on the…read moreweb looked great and honestly very curious about the rooms. We had great night, very adventurous decision and we enjoyed. Looking for something different in hotels staying? Go for itwe liked

Beautiful hotel and wonderful staff…read more Checked in late on Friday night and the woman at the front desk was very kind, helpful and funny. They were fully booked and unfortunately oversold the suite which I had booked online (non refundable) but the manager had a different room ready for us and gave us a 50% discount. Thankfully our plans changed last minute and only 2 adults came on the trip; this allowed the manager's arraignment to work nicely. The room was very clean, had a pleasant fragrance and housekeeping were working diligently to maintain a welcoming environment. The only downside was limited available parking and the fire pit outside was out of service, we had a cold front in FL so the fire pit would have been perfect at night. Upon checkout the same friendly face was at the desk. This will be a regular hotel for us to visit when in Miami. Thank you to the management and staff for providing exceptional service.

9pm tv went out. Called front desk. Nobody English. Front…read moredesk lady Marrie caused me out in Spanish. After talking to 3 other people Tv goes out in rain. Do not stay here if it rains

We stayed here for a quick 3 day trip in Miami. It was close to the highway through a backroad so…read moretraffic was not a problem reaching the hotel. From the view of the lobby, the pool gate is padlocked so we assumed it was closed but there is a second gate to the right that allows access. There is no hot tub and only an outdoor pool. When entering the room, it had a musty smell but as we stayed we didn't notice it. It seemed like it rained the day before we arrived, so possibly that was the reason. We had only a standup shower in our bathroom and the floor of it looked dirty - not sure if stained or if it hadn't been scrubbed. The shower does flood the bathroom from an opening in the shower door. There was also construction noise outside at night 9pm-12am. The staff were nice and helpful. There is free breakfast in the mornings, I would get up early or take some back to the room because it gets busy! There were front parking spots every night for us and I would expect Semi's to be parked around since it is so close to the highway. The shower water pressure was great, water got really hot (just how I like it), and everything was in working order. Everything looked clean besides the shower floor. Overall, I think it was a great cheap option to stay in Miami! Just nitpicking little things that might bother others.

The facility is very close to Highway exit. Very convenient. However it was so close, you can hear…read morecar noise from the window. The car noise die down about 1 pm and pick up again at 5 am. The room is comfortable. It has four pillows each bed with different firmness. Room is clean. AC is a bit old. The condense water wet the carpet surrounding area. Not sure it is due to the rain or the condensation of water. Breakfast is included. Breakfast is good in the hotel. Offer most requirements item such as pancakes, scrambled eggs, sausage, and more. Juice and water is available.

Had a great stay at this location…read more The staff is very friendly and the pool staff and bartenders were fantastic I would stay here again

Such a convenient timeshare property in the heart of Doral…read more Service 10/10 Cleanliness 9/10 Accommodations 10/10 Gym 7/10 Pool 8/10 how the building is located only an area of the pool gets sun in the morning They have so many activities for kids AND adults - guess the tune - water aerobics - ice cream by the pooo - slime making class - soccer field - ping pong And my favorite is the shuttle that takes you throughout ~3 miles for the hotel. So convenient for shopping and dining Will definitely stay here again!

Check in was quick, despite being very late in the evening. We had to book over the phone because…read moreof how late it was, and the front desk woman was expecting us. Overall the service was great, and the hotel is *nice*. The lobby is clean, the pricing fair (150 plus tax), it is centrally located next to a mall as well as several restaurants! Great location, as it's only twelve minutes from airport rental car pick up. The room was clean outside of the bed, the TV didn't work, and the air condition literally sounded like a jet taking off...all night. If it ran, it sounded horrible like something was grinding against it. We left it off so we could get some sleep. Overall decent but you get what you pay for!

We stayed here one night before flying home after a vacation. We ended up getting to the hotel…read moresuper early, but my wife's status with Hilton Honors got us an early check in. This was not expected, but was very appreciated. The front desk employee was very nice, welcoming and helpful. The room was clean and spacious. There was a bar in the lobby which we also enjoyed. For the price, we felt we got lots of value from Doubletree and would definitely stay here again. Much better than the Spark we stayed at on the way into Miami last week.

We stayed here for one night waiting for our early morning flight back to New Jersey. This hotel is…read moreclean and updated everything you needed was available. Small living area with the TV that could swivel also to the bed side area. It had a full sized kitchen with counter space for you to enjoy dinner. It had a nice sized bathroom no slide door shower. Basically, you shower and step out of the stall. It was like having a small studio apartment. This place would be great for longer stays. Overall, I would come back if we ever visits Miami area again. The mall is close by as well

It's new hotel and everything work well and is localized in excellent access to mallsread more

I recently stayed at the AC Hotel by Marriott in Doral and had a mixed experience. There's a lot to…read morelike here, but also some areas that left me pretty disappointed. The good: I appreciated being able to check in early, which was very convenient. The front desk staff were friendly, and the hotel itself is modern, clean, and well-located. This part of town was not in existence last time I visited Miami so I was in awe. There's a lot to do here. The room, though a bit small, was nicely designed and comfortable. The not-so-good: I had called ahead to confirm whether the in-room coffee machine used K-Cups, and was told it did so I purchased pods in advance. Turns out, they use a different, hard-to-find type of pod, which was frustrating and felt like a waste. I was told rooms would be serviced every other day, but my room was never serviced at all even after I brought it up at the front desk. That was a major letdown in terms of basic expectations from a hotel. The lobby bar looked convenient, but it always seemed empty except for a few bored patrons, so I never felt inclined to check it out. Overall, it's a decent hotel in a great part of town, but the lack of follow-through on service and small but avoidable annoyances keep it from being a top pick. I'd consider staying again, but I'd definitely explore other options first especially those with more consistent room service and better in-room amenities.

Love Marriott ! You can always count on quality! We were at The AC Jan 31 2026 - February 4th…read more2026. What was beyond reproach was the front staff service. I could kick myself for not getting names. In particular was a young man on our arrival in the evening on Saturday and a young lady during morning service on Sunday and Monday. These 2 in particular were amazing! So friendly and helpful!

Ala Clint Eastwood - To a man on the road, there are three kinds of hotels:…read more The Good, The Bad, and The Ugly. Here is how the Aloft Miami Doral stacks up. The Good The staff here are pleasant and professional, and the cleaning crew does a great job; I had no cleanliness concerns during my stay. The room design reminds me of an upscale dorm room or a hostel, which works for this brand. A major plus is the 107 Steak and Bar attached to the Element Hotel, which shares the back courtyard--it's a fantastic place to grab a meal or drink without leaving the property. If you do venture out, La Terrezza and MIA Still & Brewery are both nearby and are great choices. The gym is solid, and the lobby is laid out nicely for working or networking. The music has a beat, but it isn't overpowering like at the Moxy. You also get plenty of free parking with your pass, and the mattress and pillows were very comfortable. The Bad The technology is a bit behind the times. The TVs don't have an easy streaming option for Netflix, and there are no premium movie channels. If you are someone who needs to unpack, take note: there is no drawer space. They provide an iron, but there is no steamer available for your clothes. The Ugly A person on the road for work looks forward to two comforts: a good bed and a hot shower. This place only delivered on the first. The best the shower could do was "pretty warm," which just doesn't cut it when you're trying to relax after a long day. Then there's the coffee. The lobby coffee was weak and undrinkable both days; I've had bad lobby coffee before, but rarely would I rather throw it away than drink it. The breakfast was also a letdown. The burrito was essentially a frozen, microwaved meal. The bacon, egg, and cheese sandwich was passable, but for just a few more dollars, you should go across the street to La Terrezza and treat yourself to a real meal.

The hotel has plenty of parking space, which was very convenient…read more We received a warm and friendly welcome from Jose, and the check-in process was quick and easy. Jose was also kind enough to surprise us with an amenity in the room, which was a nice touch. The room was always clean, spacious, and comfortable. Thank you for a wonderful stay!