I'm surprised with all of the great reviews when I can't even get them to pick up the phone or call…read moreme back. I have been looking for a reliable pet sitter for my dog when I go out of town for work (which is somewhat regularly). I have tried on three different occasions reaching out to them and I've never gotten ahold of anyone when calling or have I ever received a call back when I've contact them through the website or left a voice message. Seems pretty basic to call a potential customer back (and I would have been a repeat customer) if you are a business, but hey what do I know? Based on this, I will not be reaching out to them again as I can already tell they are unprofessional.

Rachael was fantastic!! Meet and Greet was fast and easy!…read more Our kitty boys were well cared for and our home was kept safe and clean! She even grabbed an unexpected package off our porch! We will definitely be asking for her by name again! Thanks Muddy Paws !

Not only is Heidi Sterling thoroughly professional and extremely conscientious, but she is a true…read morecat person. I share another reviewer's surprise about the sole negative review... that does not sound like the actions of an animal lover such as Heidi. With the exception of members of my immediate family, I would not trust my cats with ANYONE but Heidi!

I can't recommend Heidi enough!…read more We were in a jam, planning to take a vacation without a neighbor or a friend available, but Heidi and Kitty Meow Meow totally saved the day! A thorough and professional consultation before we left was reassuring, going over details that in the routine of living with your feline companion that you don't even think about! She also asked if we wanted her to check in with us during our 2-day vacation, which was awesome. We received a text each day letting us know that she had been at the house, and how our cat was doing, which both was really cute and put us at ease. Upon our return, we had an EXTENSIVE summary of how the visits went and one very happy cat! If you ever need a pet sitter, you can sleep easily if you go with Kitty Meow Meow! Thanks again Heidi! - brandon

We love Melanie & Cathy!!! Melanie has been watching my dog Sam for the last 6 plus years. I can't…read moresay enough nice things about Mel & Cathy. We refer to them as Mamma Melanie & Mamma Cathy in our house. Some days I think Sam loves them more than he loves me. They are truly amazing at what they do. I wouldn't trust any one else with my baby.

Melanie and Kathy were absolutely perfect in every way from our first communications until the time…read morewe came home from vacation. We didn't worry a minute about our twin kittens as we knew they were in great hands. They walked our crazy kitties on leashes and even picked up their messes when they didn't make it into the toilet (we are potty training our kittens to use the toilet). They were lovely and we will continue to use their services for as long as we can. Highly recommended!

This is the greatest kennel I have EVER been to. Its not "modern" or "fancy" and I like that…read more Instead of focusing their efforts on making things "look cool" they spend quality time taking care of and playing with your dogs. The dogs get hours of play time each day, way more than any other place I've looked at, and they don't charge you to let them out! There's tons of space for them to roam free, and Ruckus comes back absolutely exhausted! Peggy is wonderful and truly cares about the pups. She even gave him a radio on his very first night so that he didn't feel alone... It was just me and my dog all through grad school at OSU, and so whenever I had to leave it was like a vacation for both of us. He would get so excited to go there that he'd start barking/whining half a mile down the road., and I've tried to find a similar place in the Portland area, but I think we are going to just make the drive down next time, because this place is totally worth it!

This lady lives on a farm in the middle of nowhere. If you want to drive 25 minutes and still pay…read more$25 a night for your dog, be my guest. But beware, this lady is very uneducated when it comes to dogs and their behavior. Her kennels are very small and not that much space for the dogs to play. I do not trust my dog in this lady's possession!

Great service! Can't even imagine what I would do without it. When I initially did search for pet…read moresitting service I was surprised that many providers just didn't responded to my request. But this lady always replied to me pretty fast. My cats trust her always got their food according with the instructions I gave. Will recommend to my friends.

From the owner: Top Notch Pet Care provides outstanding pet sitting services at affordable rates!…read more Services Include: -Daily Pet Care -Overnight Stays -Vacation Pet Care -Dog Walks -Cat Care -House Sitting There is no extra charge for multiple pets and services can be personalized to fit you and your pets needs! You can check us out at: Facebook.com/TopNotchPetCareService We look forward to meeting you and your 4 legged, 2-legged, no legged, pal(s) soon!

The employees of this business strive to provide good customer service. They are good people…read moreattempting to provide good care for animals. Chris is particularly helpful when walking my dog. He pays attention to what's going on around my dog and also himself. I feel my dog is safe when he is with Chris.

I absolutely love Kat and Chris They have been keeping my…read morelittle Cupcake since we relocated her to Oregon. They are responsible, timely, compassionate, and loving. I so appreciate them!

Lisa provides outstanding professional service. She's trustworthy, dependable, reliable, and…read moreresponsive. Our elderly cat adores her cuddles, and we really value her contribution to his long life.

Lisa has taken care of my dog on numerous occasions. She is trustworthy and my dog is always happy…read moreto see her. She understands animals, and my dog is always better after spending time with her. Lisa doesn't sweat the small stuff, makes sure my animal is safe and well cared for, and provides me with helpful info.

So we just went out of town for the first time in over a year and a half, and we used Tasha at…read moreEugene pet nanny and it was the best! The best time because were able to relax and know that our cats were taken care of, she came twice a day gave them medicine and food, she talked and played with them she just took care of everything. She watered my fuchsias for me because was really hot this week. She checks the mail and keeps an eye on the house. We can't wait until we go out of town again because we know we will have somebody to take care of our cats and that is just the best feeling ever.

Tasha is a true blessing! Our feline fur baby is nearly 19 years young and has a few health issues…read morethat requires subcutaneous fluids 2x a week plus a B12 shot. My partner and I have various disabilities that doesn't give us the best option of administering what our boy needs. We called on Tasha to be his nurse and she has truly been wonderful. Having the option of in-home care for our boy has changed our (and his) world for the better. The stress of the carrier, car rides and the vet every week is no longer necessary! Tasha comes to our apartment twice a week and brings a warm, soft blanket just for him. She really takes the time to connect to our fur baby and she takes the time to connect with us as well. Tasha answers any questions to the best of her ability. She's intelligent, patient, incredibly caring and professional. You can tell that she has a deep passion for animals and a lot of training and experience that has given her the tools she needs to provide the very best care. She keeps in weekly contact, checking on our boy and reminding us of appointments as well as offering a different time for her to come in as her schedule allows. We keep an odd schedule and Tasha is very accommodating! Our fur baby likes Tasha and he's comfortable with her too. She's given all of us some peace of mind and the security of knowing she's there when we need her. Tasha has gone above and beyond her call of duty and we are so grateful to her! She's dependable, punctual and a good person with a heart of gold, a sharp mind and a gentle hand. We are blessed with more precious time with our fur baby because Tasha has made it so. If you're looking for someone who is caring, professional and who treats your fur baby as an individual and not just another animal - then Tasha is who you need! We trust her with our fur baby and that is priceless. :)

Melissa and Chuck were amazing ! Our kitties were looked after really well and I sure appreciated…read morethe regulars updates of their feeding times and welfare. It was well worth it knowing my cats were in good hands not to mention them keeping an eye on my home.

Chuck and Melissa are top pet sitters in so many ways. They have taken excellent care of my kitties…read moreon three trips so far. They promptly communicated each visit to me as I traveled, so I could relax and enjoy my trip. They use a platform for communication that has a detailed checklist of pet sitting tasks, as well as providing a supplemental account and cute photos of the visit. My friendly cat bonded to them, with lots of play and pets. My super-shy cat even came out to say hello. They even brought in mail and took the trash to the curb. I was delighted by the quality of their service. They are also nice people and really love animals.

Doesn't use seat belts or crates when transporting dogs, had an unprofessional communication style…read morewhen it comes to scheduling, and a poor attitude when receiving honest criticism about it. When she visited during our initial appointment she took the time to tell us very little about her business and how it stood out from others. She just kind of sat there for most of it unless prompted to say anything. I'm the client, you tell me, you sell me the service. You build rapport with me. It's not guaranteed. It's like a job interview. Why should I give you my $ or trust? I decided to give her a try because the services themselves looked good on the website and some people don't give the best first impressions; we are all human. I also need my dog walked more because I am disabled and can't do it enough myself; he is being trained for service work. During her visit, she could have told me all of the following, as it was apparently important to know for scheduling, but none of it was clear, especially on the web form. It claimed I had the appointment time I had asked for. I would have been fine with it saying I needed to pick from available slots or pick a "window" of time, but none of that was said and everything was open. I worked have worked as a production manager, tutor and counselor for several years having to make appointments with people of all kinds and managing a schedule, and the client should not be expected to do guesswork when it comes to scheduling. This is not a date or friends hanging out; it's a business transaction. "Blocks of time are how we do scheduling in our system since we have other visits, have to deal with traffic, etc. If you want a certain time we can plan on that in the future but it needs to be put in the notes when scheduling. We don't normally schedule non-petsitting visits on the weekends but I am available tomorrow, no availability at 9 though. Or we can look at next week, let me know what works!" So I'm paying her to make me guess? My time is valuable, too. I told her that this was not a good way to do business and that I would not be requiring her services, and she, like many business owners in Corvallis who can't take honesty, said "You're the only one in two years who has had a problem with the web form." Thicken that skin. There will be more, it's only been two years, especially if she doesn't fix the web portal's problems. Here was my response: "Being able to take constructive criticism about one aspect of your business shows maturity, and that was not what was just shown to me. Taking this attitude with a dissatisfied customer is poor customer service, and I will be sure to pass that on. A customer's experience is their experience even if you did your best, and I'm speaking from just as many years working people as you are, and often very hostile, angry people because I am a counselor and also worked in retail. Two years in a very short time for something to go wrong with a web form. There will be problems in the future because there always are, and just because no one else has said anything doesn't mean there isn't a problem. People are overly nice in Corvallis, even to the point of dishonesty. I would have never made it at my various jobs with the lack of scheduling clarity I have experienced here. In a big city with real traffic and more appointments to cover, plus a culture of telling it like it is, people would have been more critical than me. Trust me." Then she said: "I'm in a little bit of shock by your response, it seems a bit excessive. I didn't say thing negative towards you. You choosing a different provider is your choice and I respect that. I said good luck in your search because I hope you find a company that is more in line with what you and Wesley's needs are, if you took that the wrong way, I'm sorry you feel that way but that's not how it was meant." Some things she said at the end were fine, but they were undone by shifting blame back onto me instead of being willing to take a look at her business. Customer service is not about saying the right things and shifting the customer's feelings about a problem with your business back onto them. It's about taking responsibility, looking at problems, and making changes when necessary. Such as "I'm sorry you had this experience with my business. I will do what I can to make sure it doesn't happen in the future. Good luck." And then take an inventory about what went wrong and see what can be done, if anything. Even if a customer is being terrible and it's all their fault, shifting blame back onto them makes things worse. This was not my fault; this was me being honest about an actual problem that will continue if not fixed and I wanted to not get involved with it beyond pointing out. Try being a dog walker in Portland, Seattle, or San Francisco. People have to have a thick skin there and if you find me shocking, well, we have had very different life experiences.

Great service, my dog has never been happier. Love the online booking and the excellent…read morecommunication from Megan and her staff!