This is an update from my post of 5/13/26. Ok, after SIX weeks, this dealer finally came up with…read moremy forms that I signed and am legally supposed to have copies of anything I sign, pertinent to the purchase of my used car. I finally had to resort to threatening them with having an attorney send a demand letter for the pages. The people at Nissan of NA told me I would have to send this letter to THEM!!! And, they mad it abundantly clear they would do NOTHING to help me with the dealer as it was privately owned. So, getting the pages from them, including the CARFAX report upped this review from * to **! Still not good, but when I finally put the need in words the sales manager could understand, it went from "we don't do this" to "we shred these forms" all of which I know is bogus. If they are legal forms, acknowledging I understood the purchase, they cannot shred them. So, I told him "If you buy a house, you get all copies of pages you signed, including ones you put your initials on every page, even blank ones" therefore, you have them and you will give them to me. Bottom Line: I finally got the CARFAS and TEN pages I signed! And, I no longer have any reference advertising the dealer on the back of my car!

We purchased a used Nissan from this dealership on 4/7/26. The sales person Isaac Phillips sold us…read morethis vehicle. We took it for a test ride and noticed there were issues with it which we told Isaac during the test drive, told us we could bring it in to be looked at by service. So today 4/22 vehicle is in shop. received a call from Ty. telling us there are several issues wrong. So now they want almost $900.00 to fix the issues that should of been fixed before the vehicle was even put on the lot for resale ! These issues with this SUV are safety issues !!! I am putting this out there so people know how this dealership operates ! BUYER BEWARE !!!!! If I could give a O I would. My mouth is going to be there worst enemy !

they consistently provide quality repair and maintenance for all my Toyota vehicles. I have been…read morecoming here for a long time. their body shop is also too notch.

My 86-year old mother and I found ourselves stranded with car trouble. We were driving my 2025…read moreJeep Wagoneer, with only 2244 miles, when we had engine trouble at a nearby Rest Area. We were towed to Cumberland Auto Center, and they saved us. Being 2 days before Christmas, the part needed was not going to arrive overnight. Kris and the team got the part ordered, put us in a loaner vehicle, moved all our luggage and coolers from the Wagoneer to the loaner, and got us back on the road in a few hours. When we came back through the Saturday after, my Wagoneer was fixed and within 15 minutes, we were back on the road again. I can't say enough about the service as well as care they gave us.

Honest, reliable, kind, and efficient. I will be calling them first if/ when I need to be towed…read moreagain in the future.

My husband and I were camping at Rock Island State Park and took a day trip to see Burgess Falls…read more When we got ready to leave our truck wouldn't start. I called to see about getting a tow to the local Firestone. Crystal was fantastic. She went out of her way to help us out and get us back on our way. I cannot recommend Guess Towing Service enough. The most honest and helpful people you could ever meet. She turned our unfortunate situation into an unforgettable one for the better!!! I'm so glad that we broke down so we could meet her and her friends!!! They are the epitome of being a Tennessee Volunteer. I highly recommend!!!!!!!!!!

Our 1954 Ford F100 powered out on East 40 under the 290 exit and called AAA for a flat bed tow…read moretruck. The wait time was minimal. The driver was very attentive and careful with our classic truck. Also, he was very personable. Since we have Premier service with AAA of 200 miles towing the cost was covered.

We got our truck stuck in the mud. Called a dozen companies and couldn't get any help. Jimmy met us…read morewithin the hour. So friendly and helpful. He pulled us out and gave us some great information. Couldn't have asked for a better company or guy.

Locked Out Service - Dead battery on Toyota Hybrid - Frank was 30 minutes early even traveling from…read moreCookeville to Sparta. Frank is professional, friendly and quick. Even took a minute to chat. All covered by our insurance, no paperwork, no fuss no muss. Right On Time Towing and Frank are now contacts in my phone. Stand. Up. Dude.

I'm giving a one star review for this business because a zero star review is not an option. The…read moreowner seems nice enough but they have one mechanic who seems to handle a lot of their business and he is the absolute worst. The last time I went there for something last year, I gave him a list of 3 things to check for me, one of which was my car making a grinding noise. He tried to tell me I never mentioned it. The owner went for a ride with me, heard the noise, and had a mechanic take care of it. Today, I had a brake light problem that I've never encountered before, so I reluctantly called them and got this mechanic on the phone. He did correctly diagnose the problem, but as I was talking to him, unsure if I was looking at a grommet that he was telling me about, he said I wasn't letting him talk and hung up on me! It is the absolute worst customer service of any business I have ever dealt with in my entire life. There is another garage 20 minutes away who told me to bring my car in and they'd take care of it. The fix took 2 minutes and he didn't charge me at all. It may be farther away but I will NEVER go to Gil Automotive again. Their customer service is abysmal.

Been going there for a while service always good I would recommend them I have bought few cars theirread more

Stopped in for an oil change and had a great experience. The owner was upfront, easy to talk to,…read moreand actually took the time to explain details about my engine that most places wouldn't bother with. He also gave me solid recommendations on what my car will need down the line, without trying to upsell me on anything right away. Quick service, fair pricing, and good people. I'll definitely be coming back here for future work. God bless and thank you Hales Repair Group!

At first, the owner tried to encourage me to go much further to my home instead of taking me to a…read morelocal mechanic in Gordonsville or Carthage because he said he didn't trust or recommend any of the local mechanics, which may or may not be good advice. I don't know. (He said that he would have charged me $300 to take me to my home.) After checking on Waze that it was 14 miles to my church, the owner told me that he was gonna charge me $150 so I decided to be dropped off there instead. He did come relatively quickly and was quick to get us off the side of Interstate 40. He touted his company and bad mouthed 2 of his competition, Dale's in particular, saying that they wouldn't have come out at 9 pm on a Friday night. When he dropped me off at my location, he told that we had went over 6 miles but that he wasn't gonna charge me for the extra miles. He proceeded to charge me $176.80. But after checking my Waze app this morning, the total miles was exactly 14.8 miles (see pic below). He lied to me about both the extra cost and the extra miles. Be careful to use your mileage app when using any towing company. I should have used mine before I let him charge me the extra money. Actually, I should have called Dale's Towing. I wouldn't take the owner of B&D Towing at his word. If he lied to me to get an extra $26.80, I would imagine that he'll do the same to you.

Immediately responded and arrived as expected. treated our bike with much respect and care. highly…read morerecommend this company for all your roadside issues! pricing is very competitive with the other companies but have better response time