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    Southern Airways Express

    5.0 (1 review)

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    10 months ago

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    Southwest Airlines - So many FedEx planes

    Southwest Airlines

    2.2(24 reviews)
    0.7 mi

    We appreciate that they have many options for flying into and out of Memphis on Southwest Airlines…read more This review is for the excellent gate agent experience that we received from Rebecca at Southwest Gate 5 on Sunday 6/28/26 at approximately 4p. Rebecca was on a break and the gate agent that was covering her break did not know fully how to handle passenger requests and transactions. The other gate agent indicated that we would be able to be assisted with things once Rebecca returns from her break. Many of us got out of line and waited until we saw a female gate agent come to the gate counter. We all assumed that this was "Rebecca". We are so grateful that it was Rebecca. She took care of a customer family who had a stroller and car seat with their babies within 2 mins. She also helped us change our seating assignments as Southwest Card Holders, within 1 minute. She then kept helping others behind us in line and she is awesome. Rebecca at Memphis Intl Airport Southwest Terminal is an excellent employee. She had wonderful customer service, great and efficient transactions, and is very very reliable to passengers. Please recognize and appreciate Rebecca!

    The good is the agents and the folks who take care of personal medical equipment (wheelchairs,…read morescooters). The BAD...their new seating policy! What a mess and really a "rip-off". We were 40 mins late leaving SA due to boarding issues(oversized baggage that passengers were determined to fit in overhead compartments and helping a paralyzed individual, which due to the new seating policy the crew finally figured out that if she was in the aisle seat and could not get up to let the window and middle passengers in they needed to get those passengers on board‍). Why don't they have a section in their SOP for issues as such and why don't they have a box at the ticket area and/or gate area to make passengers use it to make sure the carry on luggage will fit???? So simple of a concept. Now we are leaving Memphis and again late due to carry-on luggage. Running 15+ mins late now.

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    Southwest Airlines
    Southwest Airlines
    Southwest Airlines - Long line at baggage and ticket counter 4am, no agent present, flight 5:40am. American Airlines next to this had 4 agents, no lines.

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    Long line at baggage and ticket counter 4am, no agent present, flight 5:40am. American Airlines next to this had 4 agents, no lines.

    Southern Airways Express - airlines - Updated July 2026

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