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    Southern By Design

    3.0 (2 reviews)
    Closed 7:30 am - 7:00 pm

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    8 years ago

    This is a horrible store. Do not shop here, worst customer service I have ever experienced

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    10 years ago

    Super nice staff and very nice merchandise. I tell everyone about Southern by Design!

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    Hampton's

    Hampton's

    3.3(8 reviews)
    77.0 mi

    PSA - Hampton's Buyer Beware: Store Credit Only, Unexpected $150 Restocking Fee and Refund Policy…read more(Update - response to owner comments at bottom) I discovered Hampton's Men through a Facebook ad and placed a $1,400 online order for a sport coat I had never seen or tried on in person. When it arrived, I decided it was not for me. I never even removed it from its packaging to try it on. I promptly returned the unopened item. Only then did I learn that returning it would cost me $40 in shipping, plus a $150 restocking fee that was not clearly disclosed during the ordering process. What surprised me even more was Hampton's Men's refund policy. Even after paying the restocking fee and return shipping, a refund to your original payment method is not guaranteed. Based on the policy, the company has complete discretion over whether to issue one. In my case, I was left asking the owner to make an exception just to receive the remaining $1,250 from an unopened return. That is not the customer experience I expect when making a $1,400 online purchase from a retailer I discovered through Facebook advertising and product photography. The owner told me he would "work with me," and I hope he ultimately does the right thing by issuing a full refund to my original form of payment. Until then, my advice to prospective customers is simple: read Hampton's return policy very carefully before ordering. Make sure you understand that an unopened return may still cost you return shipping, a $150 restocking fee, and that a refund to your original payment method may not be automatic. -------- Tyler, The most concerning issue is NOT the $150 restocking fee. It is that Hampton's can accept the returned merchandise, retain a customer's original payment, and provide only store credit instead of a refund to the original payment method. That is a material restriction. In my view, it should be clearly and prominently disclosed in the Facebook advertisement, on the product page, and before checkout, not simply placed on a separate Return Policy page. Had I understood that Hampton's could keep my $1,400 after I returned the coat and issue only store credit, I would not have made the purchase. For clarity, I opened the shipping box to view the sport coat, but I did not break the plastic seal, remove the coat from its packaging, or try it on. I returned it promptly in the same sealed condition. What is especially troubling is your admission that you initially intended to "work with me," but changed course after I posted reviews about my experience. In other words, the decision about whether I would receive my money back appears to have turned on whether you approved of my criticism. A customer returning a substantial online purchase should not have to rely on the owner's personal goodwill, or remain silent publicly, to receive a refund to the original payment method. Consumers deserve to understand that before doing business with Hampton's.

    There's something shady about the guy who runs it. Just be careful when dealing with this guy. His…read moreproducts are top notch but something about the manner in which he delivers.

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    Gentleman's Closet

    Gentleman's Closet

    4.6(21 reviews)
    95.1 mi
    $$

    I was told at 10 AM. I needed a tux for an event that night, by 5 PM. I was able to have Taylor…read morepants and the entire tux outfit for the event ready to go. These guys have been very helpful and exactly what they're doing, I bought several times before and are going to continue to be my go to for all things men's clothing.

    I bought a suit Friday afternoon planning on coming to pick up the coat, hemmed pants, and shirt on…read moreSaturday afternoon and wear the ensemble to a big event that evening. This site had posted that they close at 6 pm on Saturdays. I arrived at 5:15 pm to find the store dark and locked up like Fort Knox. I looked at the hours sign on the window next to the door to verify that indeed they do close at 5 pm on Saturdays. That killed my attending my expensive event. I live about 35 miles from the store; the event is black tie optional and I need Columbia. To say I am disappointed is an understatement. I realize yelp and the guys who own and run the store are two entirely different entities. I love this store, have bought many items here, have referred a number of gentlemen who have been outfitted for nice occasions, and will likely do more business here in the future. But yelp, you really messed me up. Get your info correct. The single star is not a blight on the store. It is for information I depended upon that was incorrect and cost me several hundred dollars for nothing because of yelp.

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    Southern By Design - menscloth - Updated September 2026

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