Let me be unequivocally clear about something: I don't write reviews. Not because I'm indifferent, but because in an era of mediocrity, most experiences simply don't warrant the effort. Most car buying journeys are exercises in endurance, tests of patience, fortitude, and the ability to navigate a labyrinth of obfuscation and pressure. But what happened at Cavalier Mazda wasn't just different. It was transformative. It was, without exaggeration, the single most exceptional automotive purchasing experience I have ever had, and I say this as someone who has owned luxury vehicles from BMW, Mercedes, and Audi. What follows isn't merely a review, it's a blueprint for what every dealership should aspire to be. My journey began digitally, through Mazda's "Build My Mazda" tool, where I was connected with Ashley Lyle, Cavalier Mazda's Internet Sales Manager. From that first interaction, something felt different. There was no urgency, no pressure, no sense that I was being funneled into a predetermined outcome. Ashley was professional, responsive, and genuinely helpful, a stark contrast to the typical internet sales experience where you feel like a lead in a database rather than a human being with specific needs and preferences. She set the tone for everything that followed, and that tone was one of respect, transparency, and genuine care. When I arrived at the dealership, Ashley seamlessly transitioned me to Zachary Bushnell, and this is where the experience elevated from excellent to extraordinary. Zach isn't just a salesman, he's a professional who understands that his job isn't to sell you a car, but to help you find the right vehicle for your life. I knew what I wanted, and more importantly, I knew what I didn't want. Zach didn't try to steer me toward inventory that was convenient for the dealership. He showed me multiple vehicles of the same model, each with different configurations, and he rode along on test drives not to pressure me, but to answer questions, demonstrate features, and ensure I understood every aspect of the vehicle. His knowledge was encyclopedic, but it was delivered without pretension or salesmanship. He listened more than he spoke, and when he did speak, it was with insight and genuine enthusiasm for the product. But what happened next demonstrates a level of integrity I have never encountered in any automotive transaction. The vehicle they sourced had additional equipment I hadn't requested, a trailer hitch and other add-ons that had been installed at the originating dealership. In any other transaction, these costs would have been passed along to me, buried in the paperwork with the expectation that I would either accept them or fight to have them removed. Cavalier Mazda didn't wait for me to notice. They didn't wait for me to object. Before the paperwork was even drawn up, they proactively deducted those costs. I didn't have to find anything on the paperwork. I didn't have to negotiate. I didn't have to ask. They simply did what was right before I even walked into the finance office. This level of proactive integrity is so rare in the automotive industry that it feels almost surreal, honesty and fairness built into the process rather than extracted through negotiation. What makes this entire experience so remarkable is that it wasn't the result of one exceptional individual, it was a team effort. From Ashley's initial digital connection to Zach's product expertise, from Summer's customer-focused approach to Christian's comprehensive vehicle walkthrough, from Kerry's financial transparency to the collective commitment to excellence, every single person I interacted with at Cavalier Mazda operated with the same level of professionalism, integrity, and genuine care for the customer. This isn't accidental. This is culture. This is leadership. This is a dealership that has made a deliberate decision to prioritize customer experience over short-term profit maximization, and the result is a level of loyalty and trust that money can't buy. To anyone reading this who is in the market for a vehicle, let me be as clear as possible: Go to Cavalier Mazda. Ask for Zachary Bushnell. Ask for Christian Scott for your vehicle walkthrough. Trust the process. You will not find a better automotive experience anywhere, at any price point. This isn't just a five-star review. This is a masterclass in automotive retail. This is what happens when a dealership decides that doing the right thing is more important than making the most money. This is Cavalier Mazda, and they have redefined what a car buying experience should be. read more

Had a great experience with Aaron. I'm in Richmond and they delivered the car for us personally. The buying process was easy. And I guarantee you'll not find a better deal anywhere else in Virginia read more

BUY YOUR VEHICLE HERE!!! Aaron hands down the best salesman I've met after visiting many dealers over the last month. An honest straight up guy. Ask about his Gt500! Thanks bro Summer made my visit extraordinary! Such a sweet soul you can tell she's genuine. Thanks for the experience Geoff and Paul were awesome on the financial side and both stand up guys! Joseph I can't say your last name who was training has a future here as a great salesman. Be honest and be yourself my man you'll do great! I bought my used wagoneer here and these people made it such a breeze and comfortable. I've shopped around the last month and have gone through the gambit of trashy dealers and this was literally my last straw before just going through carmax but I'm glad I gave Aaron the chance to earn my business. Highly recommended you use this place. Now I leave true reviews so this isn't a negative but just something to take into account. The separate 3rd party extended warranty is provided by an outside company liberty shield and after some research they did not seem up to par so I did not purchase the extended warranty due to but I am contemplating it as it is a decent deal but as good as the Mazda crew is the warranty is not in their hands so I can't hold that against them. read more

Cavalier Mazda - Car Dealers Near Me - Chesapeake, Virginia

Ashley sold us our new vehicle! Had us laughing and enjoying the experience the whole time. The entire team was also great during the whole buying experience. I definitely recommend this group. read more

omggggg I have bad credit, no money down, and a trade in with high mileage. Eric was able to get me a 2026 with low monthly payments!!!! I'm soooo happy thank you Mazda read more

Worked with Perla, Eric and Christian. All were attentive and polite. Will come back again.

Great service. Gerritt and Kerry were wonderful. Highly recommend giving Cavalier Mazda a visit!

Even when my initial selection of a vehicle did not work out, team Cavalier and especially Christian were very committed to offering solutions. They are caring and stand behind their values and product. Highly recommend! read more

My experience with Cavalier Mazda was incredible from start to finish. Shannon was amazing, got me a great deal, and he wasn't pushy or aggressive. As a woman, I greatly appreciate this. Everyone was friendly and professiona. I will be recommending Cavalier Mazda to anyone who will listen. Thank yall for getting me into my dream car read more

Aaron was fantastic!!!!!! Knows his cars!!!!! The process was not too time consuming

I can only describe my experience as a truly delightful car-buying journey, from the very first phone call to the final closing at the dealership. Ashley, the salesperson who initially answered the phone, was courteous, attentive, and immediately responsive. I presented my proposal for a 2025 Mazda CX-5, which she promptly took to her sales manager, Rachel. It took very little time for us to arrive at a number that was fair and agreeable to both parties. A minor issue arose regarding my preferred color, but Rachel resolved it effortlessly and professionally. Although I was simultaneously working with other dealerships, I found myself continually returning to Cavalier--not because of pressure or persistence, but because of the genuine respect and value they placed on their customer. At closing, customer care specialist Summer welcomed me into a private room complete with candy, sparkling apple juice, and a handwritten card thanking me for my purchase--a thoughtful and memorable touch. I would be remiss not to also mention Geoff, the finance manager, whose personable demeanor and efficiency made the final steps seamless. Having purchased and negotiated many vehicles over my 82 years, I can honestly say I have never experienced a car-buying process as gratifying and enjoyable as this one. read more

Had my car serviced today (purchased there in 2018), and was a bit perturbed to find out they have now begun charging a 3% processing fee for using any credit card. I guess their need to recoup losses or cover the higher costs due to import taxes have become our (the customers) responsibility read more

My husband and I bought a Mazda from this place in November 2025 and I wish we didn't go to this Mazda dealership. I plan to get my daughter a car in 4 months and will not dare to return to this place as I had hoped. Terrible experience and awful customer service is what I received. One of the managers must be a family member of the owner because I could not see how someone like that should hold a position as a manager. The finance guy as well needs a lot of training in customer service!!! read more

I purchased a 2013 GMC for my college aged son in January. I wanted something safe and reliable since he goes to college in upstate Pennsylvania in the mountains. I purchased the truck and was told that it had not yet run through the shop so they would give me a call when it was ready for pick up. That took several weeks. I wasn't sure what was taking so long but eventually the vehicle was ready. By that time, my son had already returned to college so I had to pay to ship the vehicle to him. That was $800. In less than two weeks, the engine light came on and the oil pressure dropped. He took it to the mechanic and was told that it needed a new oil pressure sensor, fresh oil and that the coolant lines were leaking . This cost me $1400. The shop said that if we had just purchased the vehicle and it had recently been serviced there was no way that the mechanics would not have known the about the leaks. I did purchase an extended warranty privately, however it was not covered since we had not owned the vehicle more than 30 days and had not driven the vehicle more than 1000 miles. He had not even driven the vehicle 50 miles. I have spoken with sales team members, the general manager and the service manager multiple times and keep being told somebody is going to call me back. We are now halfway through April and I still have not received a call back or any resolution. I'm shocked about the poor customer service. I figured this would be a reputable dealer as opposed to one of the auto dealers but I guess I was wrong. read more

You'd think after 30 years of buying cars I'd be ready for their BS. But nope they created "an experience" which sucked. Ripped me off and doubled their money on my trade after lying about what horrible condition it was in. I have socks older than the "sales"person. Took 5 hours and was like having quadruple root canals. read more

Bought a used 2013 Hyundai Elantra on March 7, 2018 at approx. 68,800 miles on it. Bought and paid in full on the spot - the salesperson actually worked with me and my budget! So 10/10 on customer service. It was a great vehicle. I got lucky and had no issue with it and did not experience the engine oil consumption issue with this vehicle. Had this vehicle until first week of October 2021 when I got another used vehicle. Reason is because it got totaled in an accident (not-at-fault) back in July 30, 2021. Structural got bent. I miss that car. Anyway, back then this place did me good. Not sure how this place is doing today so be wary. read more

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Stopped in on Black Friday to look at the CX-30. This was my second stop and immediately followed my less-than-ideal experience at Priority Hyundai. Cavalier Mazda is adjacent to Priority Hyundai, so it was kinda of a no-brainer to check out some Mazdas. I came away impressed with the CX-30 and liked the salesperson who helped me, Tyler. I would buy from Tyler since he heard my wants by responding accordingly, he gave me the illusion I was in control of the convo, and he didn't press me to buy on the spot. I realized, after I left Banister Nissan, that I needed to look at the CX-5, which Car & Driver listed as their #1 crossover SUV (and is bigger than the CX-30). So I'll likely go back for an in-person look and test drive. In the meantime, I further researched the CX-5 online to prep for my next visit. I'll update if I end up coppin' a whip from him. Good stuff so far! JV read more

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I had the best experience of buying a car that I have ever had. Phil and Beau were great. I called the office yesterday minutes before they closed and they answered all polite and let me know to swing by this morning. I got there a tad early and Phil helped me start looking for a vehicle that was perfect for me. He went above and beyond with customer service and Beau was there helping as well. Normally, it is one sales person that takes HOURS. This place was in and out in about an hour... if not two max. They were the best and I could not have asked for a better deal. After yesterday going through four dealerships, this was... by far... the best. Absolutely recommend this dealership and please ask for Phil or Beau. They will make your experience fun, friendly, and the budget you are looking for. Thank you Phil and Beau. Will be seeing you all again! read more

Cavalier Mazda - Love my new Mazda! - Car Dealers Near Me - Chesapeake, Virginia

It was awesome buying from Caviler! Ryan and the team were friendly, efficient, and offered the best deal. They were quick to answer all my questions and help throughout the process. They even delivered my new car two hours away the same day. I would def recommend them and buy from them again. read more

They attempted to scam me when buying a new car. They added 2 things that were undisclosed to me, I insisted that they both be removed. After discussion of my filing an FTC complaint, they compiled. What they do is feed all sorts of papers for your signature/initials and one of these includes those undisclosed dealer addons. One was a $1499 "interior and exterior" protection addon{Auto Armor), the other and $699 undercoating. Later, the salesmen admitted the undercoating wasn't done (the car arrived to the dealership 2 days my purchase, the day before it receive its virigina inspection), stating they would have told me to bring back the car for that undercoating. It was a clear scam. They were the only dealer for hundreds of miles of the red CX-70 premium. Oh, they gave me 19,500 trade in for my 2019 CRV EX, It's was immediately listed on their site at $26,587 (saying discounted from $27,853) read more

I had a great experience. I traded in my 2012 Honda Civic LX and got a nice trade in amount. Left with my first luxury car- Mazda CX 30. My family and I will be back soon! I heard they have a deal for household members. read more

Cavalier Mazda - 2021 Mazda CX - 30 - Car Dealers Near Me - Chesapeake, Virginia

I purchased my CX-5 from here and had a great experience. My only issue is that they're like the only dealership that doesn't offer free oil changes and they charge an insane amount to have your oil changed there. I definitely won't be continuing to get my oil changes or any other service there anymore and when it's time to trade in my vehicle, I'll be going with a dealership like Priority or Southern. I didn't think I'd care about the oil/filter changes not being free but it was so convenient with my last vehicle that I bought at Priority. So just a heads up to future buyers. See if you can get the vehicle you want at one of those other dealerships for the convenience alone. read more

An outstanding dealer. Beau Daniels was our salesman, and provided peerless service. We will certainly buy from him again. In addition, LeeAnne provided valuable help in an assisting role. read more

I purchased a car through internet sales. Process was fine though probably not the best of deals. My frustration was after the sale. There was an issue with the title and I emailed multiple times to the sales staff and finance person. NO ONE bothered to respond! I was polite and repetitive but nothing until I called the finance person. He said to wait more time for correct title but when it did come through it was incorrect. Poor job, Mazda! read more

My wife was ready for a new car. She did a good amount of research with deals through her employer, car features, and finances. After all was said and done, she was contacted by the manager and an appointment was set up. We entered the lot and was greeted by an awesome young lady named Jaielle. After a brief introduction, we all went for a spin in my wife's new Zoom Zoom. The car was a welcome breath of fresh air. While the pricing process did take some time, the financing paperwork didn't. It was smooth. The entire process was easy. No high pressure sales tactics. My wife walked away with her new car and a big smile. Thanks to the staff of Cavalier Mazda for the wonderful experience. read more

Cavalier Mazda - My wife's new Zoom Zoom! - Car Dealers Near Me - Chesapeake, Virginia

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We feel that we got a pretty good deal. We liked that they had a playroom for our daughter to keep herself occupied while we were doing paperwork. We got a new guy Cody who was very helpful despite being new. We settled on a CX-30. read more

Cavalier Mazda - They have a playroom and gave my daughter a balloon. - Car Dealers Near Me - Chesapeake, Virginia

Their service department is absolute garbage. We had to come back THREE times due to a recall and they managed to do something wrong each time, while also avoiding responsibility for their lack of knowledge. After picking up the car for the third time, check engine light is on and it smells like gas. Not coming back here ever again. read more

Customer since 2017 and do not plan on taking my cars anywhere else. The auto shop is trustworthy and has never pushed any unnecessary procedures onto my car and will explicitly tell you if something can wait or not. I personally do not think any of the service packages are expensive. Always call/text when something is wrong, and I only had an issue with poor timing once. Purchased another car from them last summer and the process was very "hands-off" and they didn't push me or call me daily like the other Mazda dealership in the area did. Process took about 2-3hrs and it was towards their closing. Fast forward to 2020, and they were able to service my new car during the pandemic, even though I kept trying to delay it but was going over my miles. Super friendly staff during this time! All were practicing social distancing too. read more

Just AWFUL!!! They do not want to sell cars. Saw a used Lexus with 18,000 miles on it and went there to see if I could test drive the car for two days. I was buying it for my wife and wanted her to drive it for a day or two so she could see if she liked it. Also to take it to my mechanic to do a pre-inspection before I buy. They said you cannot take the car home per the General Manager (Beach Ford in the past let me take home a Roush Mustang for a week to check out because I was a repeat customer, so I thought they would do the same for 2 days). They said I could bring my mechanic out there and they would put it on the lift to let us check it out. I took off from work early the next day and picked up my mechanic. On the way I called them to say I was heading there and they said we cannot allow you to look at it on the lift because of insurance. They cannot let me take the car for a day because of insurance and I could test drive it for one hour only. I have never had ANY of these problems at dealerships before in my 52 years. Avoid this absolute waste of time dealership and it's going out of their way to frustrate you approach of selling cars. I said you are not letting me have a pre-inspection, and they did not disagree. We never even got to the negotiation stage. read more

Until recently, I have really enjoyed Cavalier Mazda. I bought 3 cars from here. I referred my brother here and he bought a car here as well. Phil, my sales person was amazing. I brought my car in for servicing on 3/28/20. It needed the standard oil change, state inspection and tire rotation. In addition I requested that they check the air bag sensors on the passenger side of my car. The airbag sensor would say a seat belt is required when the only item on the seat, is my cell phone on the charger. Then in other scenarios, I can have food, jacket, phone, keys, and wallet; the seat belt light doesn't come on. Scott, the service manager, calls me and says they could not duplicate the problem and there was nothing to fix. During this conversation, he was over talking me and basically said I need to come back when it is actually happening. I reminded Scott that already happened and when I was there, he said the same thing. I explained that my concern is my 2018 Mazda 3 factory warranty will be expiring next year and that if something does happen, I would be the one to foot the bill. Scott not once addressed my concerns and showed not empathy. In other words, he just didn't care. I work with customers who are screaming at me daily and I have to show empathy and actually try to resolve their issues. I can't behave like Scott and think I will still be employed. My final straw with Scott, was when I told him to not bother looking at my car any further because he obviously didn't care to and told me that pictures I had of the issue, "don't mean a thing." When I said I was going to take my car another dealership, the voicemail I got in return was "sorry to hear that." Now this is the same attitude he had with my brother when my brother was having an issue with his 2017 Mazda CX-5. I received the below message from Cavalier Mazda which seemed promising: "Robbie - We would like to apologize for your experience at Cavalier, we are very sorry that Scott came across that way. Your business means a lot to us and we appreciate you bringing this to our attention. Our General Manager, Ken Deberry will be reaching out to you shortly." That message was received on 4/6/2020 and I still not have not heard from Ken Deberry. I think dealerships in general will be nice and promise you the world to get your business, but it is what they do after that sale that matters the most. Apparently Cavalier Mazda only cares about the sale. I am done with Cavalier Mazda and their lack of customer service. How Scott is the manager of the service department baffles me. If I ever buy another Mazda, it will NOT be from Cavalier Mazda. read more

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Sales rep, Jonathan, was extremely patient with my indecisiveness. His knowledge was present as every question I had came with a well presented answer. I purchased a new Mazda 6 touring in September. I liked it so much, I traded it in for a new Mazda 6 Grand Touring 90 Days later. Both times he made the process simple. Any issue I had after the purchase was swiftly handled and resolved. They are a fantastic dealership. Great team; family-like environment. Will be back when the time comes for the Mazda CX-9. read more

Austin and group were amazing. There was no up charging. The MSRP was the MSRP, and that was the price. I actually ordered the car from them despite living 3 hours away, in northern Virginia. Locally, the dealer was trying to up charge me several thousand dollars above the MSRP on a car they didn't have in stock, and would esentially be ordering for me (in addition to an inflated MSRP over what Mazda listed on their official site, and a higher delivery cost). The local dealer also was not truthful in letting me know that what I wanted was available in the same state from another dealer (they told me after searching there was nothing available from North Carolina through Pennsylvania, when Cavalier not only had the trim I wanted, but also the exact color and interior). I stumbled upon Cavalier Mazda on line. They were prompt in responding to my inquiry, and were polite, honest, and a joy to work with. There were no up charges over the Mazda price. We took care of everything remotely by phone/email/text. They actually drove the car up to me, and made every step of the process as smooth and painless as I could imagine. I've never had a car purchase experience like this before! I would encourage anyone looking to buy a Mazda in the mid-Atlantic region, not just locally to Chesapeake, VA, to reach out to Beau, Austin, Chris, and the group at Cavalier Mazda. read more

Excellent customer service from all of the staff here at Cavalier Mazda especially Phil Wilson, LeAnn Schimmel, and Beau Daniels from whom we had the pleasure of working with on trading my wife's 2017 Mazda3 for a beauitul 2020 Mazda GT CX-9. This is our second brand new Mazda from Cavalier and have always been treated like family. Phil is very professinal and courteous! He was able to get the deal we wanted with no pressure and in excellent timing! LeAnn helped sweeted the deal and I was sold! I want to give a special thanks to Beau for finding my daughter's Nintendo Switch that was left in our loaner vehicle. This was something he was not obligated to do, but goes to show you that he cared about getting that Nintendo Switch back to my daughter and that means a lot to me and my family. Another thing that I won't forget is the bond my daughter and LeAnn had with their love for Pokemon Go! My kid will forever remember that moment in her life. To me this experience was more than just buying a new vehicle, it was a life moment that I'll always hold true to my heart. And that feeling is something you can't get from just anywhere. If you are reading this and you're on the fence about which Mazda dealership to go to, go to Cavalier Mazda. Talk to these people and get to know them. I'm glad I did and couldn't be more happier with my purchase! Thank you Cavalier Mazda Team! read more

Cavalier Mazda - Car Dealers Near Me - Chesapeake, Virginia

Scott did eventually call me back to apologize, but it's too little too late. It shouldn't take calls to state police, general managers, and bad reviews to get good service and a call back. Apparently, Trooper Francis had a conversation with someone at Cavalier (I was not there, and don't know specifics) and they have now offered to inspect the vehicle at my convenience and be out in 15 minutes. It did feel good to hear him admit he was wrong... However, we have elected to take our business elsewhere. The sales team at Cavalier may be good, but once the sale is complete the rest of the customer relationship is with service. *** the vehicle has since passed inspection at a different shop with no problems. read more

I've been having my Mazda 3 serviced at Cavalier since they opened and have been very pleased. So pleased that my husband and I recently bought a 2019 Mazda 6 GT Reserve! We were very specific about what we wanted and Fred look high and low to find us the car of our dreams. Our 3 is 11 years old now but still seems like a new car! I love my Mazdas! read more

I have owned my Mazda 3 for over 10 years and I have been getting my vehicle serviced here ever since they bought out the Priority Mazda I originally purchased the vehicle from. I haven't had any issues with the service dept till now. Since my car is getting older it needs more maintenance, things break and need to be fixed more often, etc, I'm perfectly fine with that, what I'm not fine with is being charged for something that should be free for me being a loyal customer. Today I brought my Mazda in for a routine oil change, I have noticed my vehicle running hot recently and I wanted to know why. So being the sensible person I am I figured they could check it out while I was getting my oil changed, but when I asked about it I was told it would be a $60 charge just to test it. REALLY! What am I paying $60 for when you are already under my hood, and beneath my vehicle doing an oil change and the visual inspection of the vehicle? This is really upsetting to me that a loyal customer can't even get their vehicle looked at free of charge just to see what's wrong. I was thinking of buying a new vehicle soon and I wanted to stick with Mazda because I love their brand but if I have to pay for you just to tell me what's wrong with it here, I will be better off buying it somewhere else. They need to look into this policy because it does not take $60 worth of labor to simply hook the vehicle up to a diagnostic machine and tell me what's wrong with it. This causes customers to go else where for services that are a bit cheaper or free even. Pretty peeved off customer! read more

We purchased a new CX5 Mazda Touring back in November 2019. You will be hard pressed to find any other Mazda dealerships in the Hampton Roads area that can top the superb customer service you will get at this dealership - from the receptionist to the Sales Director. We did our homework online and John L. answered our additional questions on our visit. We took two different models for a test drive. We returned a week later to ask some more questions and took the CX5 for another test drive. John is extremely knowledgeable about his products and is a very likable guy. He is the reason we returned to Cavalier. We closed the deal on 11/12/19. Our first service appointment is next month. Let's hope the service dept. can deliver as well. read more

Every time my family or I has gone to this dealership, the staff seems apathetic and we do not have the best experience. I have called to schedule an appointment to be told they will call me back and they never did. When I mentioned problems I was having with my car they dismissed me and did not check on it; leaving my warranty to expire and leave me with a glitchy CarPlay which the person on the phone happily reminded me was $400 to install initially. The phone calls are often greeted by employees who will talk down to you as if they are the ones driving and paying for the car. read more

This is a reposted review from my last one that the dealership asked me to reconsider after they fixed the brakes. Additional customer service issues have been added 11/2020 Again their service department needs work. I am now having issue with my side mirrors not folding all the way with a lot of play in the mirror housing that they are currently unable to replicate, which I will say fixes itself every so often so that I will just need to video tape for conclusive evidence. If it was just that, I wouldn't be as annoyed as I am. The issue is that my driver side mirror vibrates at highway speeds which causes the image to be shaky and disorienting. It happens to me everyday on the highway at 60-70mph and sometimes 55mph, but apparently neither the technician nor the manager are able to replicate it. I am annoyed because this issue disorients me every single day I drive the CX-5, but they say that compared to the other CX-5s, they see no difference. Be prepared to pull teeth and videotape the actual issues with your Mazda if you expect proper warranty service at this dealership. Invest in a wide view dash cam so you can document these issues as they come up. I know I will now since I am never believed at this dealership. 11/2019 The sale service is great, but the service department is a mixed bag. The first oil change I had with them, they had used the wrong filter as they did not realize my CX-5 was one of the new Turbos and they may have used the wrong oil as well according to the paperwork. The wrong filter had also been installed when I had the oil replaced after finding out about the incorrect filter and oil after the first change. On an additional note, I have had a brake squeak since a few months after I purchased the car. The dealership has apparently been unable to replicate the issue every single time. I've had the squeak daily since and it's getting frustrating since I know 100% that this squeak is not normal. It's not rust-related nor is it wear and tear since I am now just into 12000 miles on my vehicle (8 months after I started having this issue). There is even a service bulletin describing my exact issue (04-004/19). Mazdas drive great, but if I knew the warranty service and dealership after-service were going to be like this then I would have reconsidered the purchase here. read more

I recently purchased a car from this location. I had a pleasant enough time but they didn't exactly make it easy for me to transport my rental car back to its location and take the car on the same day. I noticed during my first fuel fill up that the oil level wasn't even showing up on the dipstick. This was baffling as I had just picked the car up and there were no apparent leaks and I had been driving it rather slowly. I started putting oil in and after 1.5 QTS I was finally able to get to the low level on the dipstick. This is partly my fault as I should have checked all the fluids before leaving the dealership but on the other hand.... 1.5 QTS!!!! Also, the serpentine belt snapped after two days. I didn't bother with the dealership and just replaced it myself. I would not recommend them for maintenance. Then again I only have the one experience with them. I'm sure I am just the one in a million that got screwed over. read more