This place is horrible don't even waste your time. They rude and they don't fill out paperwork…read morecorrectly. Then they want to charge you $25 for paperwork to be faxed over not not even complete. How you sign a paper that's not filled out? Took a whole week for somebody to get back to me. I went to another eye doctor and they did way more testing on my eyes than this place and found a solution. They told me to take eye drops that didn't work and one of the eye drops was discontinued. These people are worthless and rude find you another place. Doctor got an attitude because I asked if he can wash his hands before he touch my face. The lady took my papers and faxed them then my job said they never got the papers so I'm supposed to pay $25 to fax them again lol this place is a mess

I came there looking for high quality glasses. I have just started to have to wear glasses, and the…read moreprevious frames that I bought at another store were not comfortable. The Eye Institute had the best selection of better quality frames, and they ensured that they fit me perfectly (I have one ear slightly lower than the other, so my frames need to be fitted) Couldn't have been happier w my purchase!

We have had exams here a few times and they were great to work with, no problems. Everyone working…read morethere was very friendly and we didn't have to wait long.

Love this practice. Dr. Stevens is great! Love that they don't dilate and use a new picture…read moretechnique to replace dilation. Very thorough eye exam. Staff is friendly. Highly recommend this practice. Have never had any issues.

Very nice office. I take my daughter here for her eye exams, and the staff are always very kind and…read moreprofessional. The rooms and decor are cute too.

Eyes On Henry is wonderful! (Today was my first visit.) Everyone I spoke to was smiling, kind, &…read morerespectful! Dr. Janell Martin took extra time to explain everything to me, since it has been a while since I've seen an optometric physician. The bad experiences posted here by others 5yrs prior _were not_ my experience. I recommend Eyes On Henry to anyone!

From the moment I met with Dr. Francis I knew that I was in good hands. He is very professional and…read morehas a nice demeanor. Dr. Francis removed two cataracts. Before my surgery he said a word of prayer. His staff are kind and very accommodating to the needs of his patients. I feel that my experience with Dr. Francis was pleasant, very at ease, and went off without a hitch. In my estimation, Dr. Francis is an A1 opthamologist! In the future, should I need more eyecare, I would not hesitate to make an appointment with Dr. Francis.

Dr. Francis put implants in my eyes after cataract surgery. He didn't tell me about the side…read moreeffects. I can't see good driving at night because of the halos around the lights. I really admired him praying with me before the surgeries. At the consultation he said the surgeries would be $1600 per eye so that is what I paid. Months later I received a bill for $993. I called his office and was told she would look at the documents and would call back the next day. She DID NOT call back. Three weeks later I received the same bill again. If Dr. Francis does your surgery, be prepared to pay almost another thousand dollars than what you are told at the consultation. It was hard to pay the $3200 but I really needed the surgery. I can see alot better but wish I had gone to an honest reliable doctor that would charge EXACTLY what he says and no more later.

My review of Upstate Vision Therapy is as conclusive as the evidence supporting the therapy. We…read morewere never sure if we were being fleeced or not. One optometrist we got a 2nd opinion from told us he would not go back if he were us. Some research online says the the therapy can be helpful - other says it is fraud. But what really made it abundantly clear we made the right decision in discontinuing therapy for our daughter after several months was when I told the therapist we were discontinuing and then they stopped returning my calls when I tried to get a copy of a receipt. I felt like they made a choice on resentment instead of professionalism. While they told us our daughter had a vision problem - our daughter said she didn't (after she received glasses). They said her "condition" would return if we stopped therapy now. Many months later her "condition" has not "returned". So my skepticism remains and the evidence is still inconclusive after a cost of at least $1,000 out of pocket (most insurance won't cover it).

I can't say enough nice things about the staff at Upstate Vision Therapy. They work tirelessly with…read moretheir patients and have become like family to me. We have experienced amazing results through vision therapy and I would recommend their services to anyone! They really cater to the special needs of their patients. Very thankful to have found them! Five stars all the way!

I got such an amazing deal on glasses here that I had to yelp about it. I ended up getting an exam…read moreand three new frames for the price I was honestly expecting to spend on a single pair.

Top-notch service and professionalism. Very knowledgeable staff that helped me every step of the…read moreway. Highly recommended

I've only had experiences with traditional eye exams. There's nothing extraordinary about this…read moreplace compared to other vision offices. You get what you expect from a traditional vision office: no fluff or frills, but decent service. What I will say, is that whenever I need an eye exam in a pinch, they are the only office to squeeze in an opening. The optometrist, Dr. Collins, takes time to explain eye health and answers any questions regarding eye health as it relates to family medical history. They're located conveniently off Woodruff Rd with multiple ways to get there. They accept most vision insurance plans. They are a hard working team.

Raise your hand if you scheduled your annual contact lens prescription exam and was seen by a…read moredifferent optometrist after being advised that your optometrist was "unavailable," and instead of a contact lens exam, this optometrist briefly checked your eyes, said she was "checking for dryness," as if it were clinically indicated, and proceeded to instill fluorescein sodium dye (yellow dye) in the form of liquid eyedrops described as dye only, without disclosing the anesthetic benoxinate hydrochloride that eliminated your ability to feel pain. Raise your hand if an undisclosed procedure was then performed where the doctor used four fingers to press up along the socket of your lower lids and down along the socket of your upper lids with enough force to make the globe of your eyes protrude forward while you were rendered incapable of registering pain or understanding that the technique and force were clinically damaging. Raise your hand if the provider later denied using fluorescein drops, and falsely claimed that she used fluorescein strips and you later learned that this claim was made not only to hide the use of an undisclosed and unauthorized anesthetic, but to hide the dilation that occurred despite your refusal. Raise your hand if the same specialist examined your eyes with white, prolonged green, and blue lights, and immediately after the visit you developed severe light sensitivity, followed by worsening dry, achy, gritty eyes with blurred vision, tearing, contact‑lens intolerance, discomfort, eye fatigue, and delayed accommodative and motion‑tracking response, and when you called the practice, you were told the physician said the dye was "mostly water" and not causal--omitting the procedures she performed that are now retrospectively being labeled as routine. Raise your hand if you later learned the green light was used to examine the back of your eyes--something you'd declined, opting specifically for a limited scope exam--yet it was placed near‑last to conceal exam scope and added ocular harm. Raise your hand if your original optometrist said a nondilated retinal exam was "really, really super tough," then reversed course to praise the specialist once records showed she viewed your retina, as if you were unable to grasp the inconsistency. Raise your hand if you now live with chronic dry, achy eyes; light and weather sensitivity; eye fatigue; limited contact‑lens tolerance; blurred vision despite correction; and difficulty tracking motion--symptoms that have significantly disrupted your quality of life, work, and nursing program. Raise your hand if your medical record was falsified immediately after the exam to frame symptoms that occurred thereafter as pre‑existing, and McGregor and Associates colluded with another practice to reframe your medical history and diagnosis, blocking timely, relevant treatment by other providers, and instead scheduling their own follow-up to begin a pathway to treatment with them for symptoms that they themselves deliberately caused. Raise your hand if McGregor and Associates refused to release audit trails that would prove record tampering, and violated HIPAA by failing to provide a lawful amendment response to requests made almost a year ago. Raise your hand if you're still fighting for full accountability. On October 21, 2025, I entered McGregor and Associates with healthy eyes and left with an acute and irreversible ocular injury, with medical records that documented a patient complaint of symptoms that were never reported--some of the very symptoms that I began experiencing after Justine O'Dell's undisclosed anesthesia and ocular procedures. If an eyecare specialist tells you that this is impossible, understand who has what to gain, and understand that no doctor falsifies medical records and denies access to audit trails because of an absurdity. Do not allow any liquid eyedrops to be instilled in your eyes if avoidable. There are unethical doctors using this as a way to introduce anesthesia to harm. Screenshot this.

Dr Hinson is the best! I've been going there for years and I've never been disappointed. He's very…read morethorough and very honest, that's rare in this day at age.

I got my yearly eye exam with Tracy Hinson. Tracy is friendly and has been my optometrist for many…read moreyears. He listens, lets you asks questions, and doesn't rush you. He makes you feel really comfortable and I always have a few laughs with him. His office is located in Walmart, but he's not part of Walmart. He does not take insurance, but you can take your prescription anywhere you want. The wait is never long to see him, while you're there there is always some good music playing in the office.