Caring and knowledgeable. My little 13 pounder is doing much better since we started going there…read moreand getting better nutrition and herbs.

Dr. J and his staff are amazing! We took our frenchie in because she had been having cluster…read moreseizures for months and her vet just wanted to keep upping the dosage on her medication. Dr. J recommended a complete change of diet along with a specific Chinese herb blend. I'm thrilled to say that we are approaching 9 weeks of no seizures!

Pretty nice place. Came in to do the self-wash on our dog and was greeted by the owner, who was…read morefriendly and very helpful. The wash stations were very clean with good water pressure and temperature, and the shampoos and conditioner worked really well. Our dog is super clean now. I've tried a couple of the other self-wash places around here and this is definitely the best one so far. Frankly, most of the other places seem to be dirty and smell weird and staffed by crabby folks. Washing the dog is never a really pleasant experience but this place made it very easy and painless. I'll definitely be back!

Good: she was able to accommodate our 2 dogs for grooming at the last minute…read more Bad: 1) she charged more than what she confirmed on call. 2) our dog is big in size and I am pretty sure she's had never handled a big dog, he had a choker chain on him when we reached. 3) He was hurt in the leg and had blood clot there. 4) she was short staffed so took more time than promised, on top of that she says she had to stay back ( felt like ones of the reasons to charge me more) well that was not my fault. 5) no place I know charges $5 for card payment, this one does. 6) Both dogs always loved their spa day at PetSmart, hatred this one.. were very restless. I wouldn't recommend the grooming to anybody else. No comments about the delay self wash.

I took in my nervous energy dog and was pleased with how well the vet did with her. Overall a great…read moreplace for animal care.

just so yall know! My 11 year old dog seemed to be ill monday so I called to see a doctor, sorry…read morewere full . You can go to the urgent care or call tomorrow and maybe you can get in , maybe not. Turns out he was very ill and I had to put him down 4-20-26. I understand that the doctors office need to schedule their day and fill up time to maximize efficiency, i also realize that they do not know his condition, but this thing really leaves me feeling like they don't care. SORRY thats the way im feeling urgent care diagnosed him with a bleeding mass and blood in his abdomen. nothing they could have done anyway but not happy with them gonna go elsewhere if and when i get another dog

Dr. Aiden Costello is a gem! He saw my cat for a persistent injury to his footpad and quickly…read morediagnosed the cause as an infected laceration. He administered an antibiotic that would last for two weeks. He was efficient, kind and my kitty liked him. I really like the energy in his clinic, and feel lucky to have him as my cat's veterinarian!

They take such amazing care of the animals and are always there to help. Our boy had the most…read moreamazing surgery here.

I went with my dog for a wellness check and vaccinations The staff were very kind The vet…read moreaddressed all my questions and concerns A bit pricey but I was satisfied

Warning: Negligent Care. This clinic does not read pet records and gave my pet chicken in the…read moreclinic (which is what he is allergic to). Their unprofessional response to the liability is to no longer have us as a client. Gail Colburn saw my pet who was very ill and called me and said they were feeding him some digestive chicken food. I said, he is allergic to chicken and its in his file. She dismissed his allergy, fed him chicken and sent me home with chicken food! I do not recommend Gail Colburn. I understand that being a vet is stressful, but there is no world where it is acceptable to be negligent. Would we give a child something he was allergic to in a hospital? What is worse it the lack of care and response from Management. I recommend seeking care elsewhere for your beloved pet.

This place is amazing! Billy Jo helped us so much. Our dog has a very, very sensitive stomach and…read morewe needed to get rid of her yeast infection by switching to a raw diet. She ended up with stomach issues until we went to Wellness Pet Supplies. Billie Jo knew EXACTLY what she needed and in two days our baby was feeling much better. She wasn't biting her bum, dragging it on the rug or having any discomfort with bum. Miracle!!! This was cheaper and much more helpful than rushing her to the vet. We had been in so much distress that we had taken her to a doggy dermatologist in Portland. Why? When this sweet place is down the street and so much more helpful!!! Thank you for being so great with our fur baby!!

Billie Jo is such an invaluable resource in this community. She is so knowledgable and cares deeply…read morefor your pet. Her advice and products have made my aging cat so much healthier especially in times when he developed things that a traditional vet made worse, telling me to resign to the fact that he's just old. With the food Wellness Pet Supplies, supplements recommended by Billie Jo, my aging cat has become healthier, more energetic and even his arthritis that was often debilitating, doesn't flare up at all these days. We are so lucky to have Billie Jo and her store in our community. I recommend her to everyone with a fur baby!

I would give lessons zero reviews at this point if I could.... I moved up here in December, I have…read morerequested emergency veterinary services on two separate occasions (followed up to try to schedule normal appointments to establish routine veterinary care and schedules Faye neuter)..... only to find out the soonest they could get me in was six months in the future for an emergency( I was quoted July originally, for a potential abscess... the front desk person did not seem to understand why six months for a potential abscess was a death sentence. Nor did they seem to have basic medical training that would permit them to be appropriate for the position ). I just called for an emergency euthanasia for a separate animal, either via appointment or home visit... they were unable to accompany, seemed shocked that I would request recommendations... and then the secretary was like " what do you expect? We are the only veterinarian clinic in the area... so of course we're booked out" ... this is what you get when you hire paper pushers! Not people who are actually medically trained with a bedside manner... If we were to treat human patients in the same manner, this office would get shut down... the owner /head v veterinarian is welcome to reach out... after all, it is the doctor's name on the practice, and they are responsible for overseeing their staff I'm sorry if it's not obvious, then hire additional staff!! if you need additional vets and techs to serve the volume of clients in your area... then do so!! (if this doctors office served humans, they would've been shut down, ... because doctors, who swear to hippa cannot turn down emergency patients ) choosing to maintain a monopoly over the market in the area and be selective with your clients, is illegal and immoral.... I would be happy to edit my review once they are able to meet the basic needs of the clientele Update: the office called back, apologized for the confusion, stated that they would never postpone emergency visits like those described in the post, requested my dog's medical records, and promised to get me in this afternoon, following the vet surgery schedule or the following day at the latest... I just called back and the receptionist gave me the " I'm sorry I don't know who told you that, but we're fully booked out.." I really do not appreciate liars. Disappointing beyond belief. (Edit for clarification: I was not offered an appointment until after I posted the review... then when I called back to schedule the appointment as requested, the receptionist had zero availability. I'm not sure if there was a miscommunication between the owner and staff... but I have experience training medical practices to implement new procedures and expedite patient visits without minimizing, security or safety... there is plenty of room for improvement at this practice and Im glad to hear they are actively looking for new employees... from my understanding, the market is currently flooded with qualified candidates looking for jobs... so getting applicants should not be difficult . I look forward to reading those job ads.)

Tammy Eichman killed my dog. She had been on prednisone for four weeks and developed a mass in her…read moremouth. I took her to see her on June 11,2024 to be checked for the mass in her mouth, when she was weighed she had lost four pounds since her visit a month prior. While I was waiting in the waiting room I retracted her fur on her right side while I was petting her and I noticed that she was purplish from her shoulder to her haunch on her right side. I mentioned this to the Technician when she came in and she made note of it. When Dr. Eichminn came in I expressed my concern and asked for a complete blood panel. She examined my dog. Came back with lab results and told me everything looked normal but that she was going to review my dog's last chest X-Rays and call me in the morning. I left and we went home. I always fed my dog small meals every six hours because she was an extra large breed and I wanted to prevent bloat. When I fed her and took her out for her 1:00 am feeding she had diarrhea. At 7:00 am she refused food. She had never refused food in the nine years that I had had her. I knew that something was seriously wrong so I called Countryside at 8:00 am and told them I was very concerned and that I thought she might be in pain because she was panting a lot. I asked them if I could get her to eat if I could give her a rymadyl. She asked Dr. Eichmann and she said yes. I tried for a couple of hours but was unable to get her to eat anything so I called back and requested an appointment the earliest they could get me in was 4:00. During that appointment Dr Eichman took chest X-Rays and diagnosed my dogs last with pneumonia and prescribed what she said was a very strong antibiotic and told me to take her home and put her on a cool floor with a fan on her, and give her more antibiotics in four hours and if she got worse take her to the ER. What she failed to mention was that my dogs had a near fatal fever of 105.8. 106.0 being fatal. I took her home and did as instructed. Obviously, my dog got worse. Weighing 155 pounds there was no way to get her back in the car to take her to the ER, she suffered and died that night at 11:48 pm. I reported Dr. Eichmann to Oregon Veterinary Medical Board and they are disciplining her. I would never recommend this Veterinary Clinic to anyone. They had plenty of time to check me out and take my money after hours but not the compassion or decency to try to cool my dog off and try to save her life or even refer me to the ER. Dr. Eichman might as well have locked my dog in car on a hot summer day or just put a bullet in her head. She gave her no chance of survival. When I received my dog's medical records and discovered what she had done and confronted her she lied and said 106.0 wasn't fatal and that we discussed me taking her to emergency. So not only is she a lousy veterinarian she's a liar. When I moved up here in 2022 from California my dog was in excellent health. From the time she started being treated by Countryside they never could figure out what was wrong with her they just kept throwing antibiotics at her. When we were in California her old Vet used to sit on the floor with her and scratch her and examine every inch of her. Dr. Eichman and her staff were always standoffiish and cold with her. She hated going there. I even started taking her to Bailey's in Roseburg for awhile. I wish I had never stopped. She would probably still be alive.

Always excellent care!!! I have had several pets over my…read morelife and vets from several different areas. Roxy Ann is absolutely the best.

I would not recommend this vet office to anyone. My husband went in to get heartworm medication and…read morepaid over $400 for a 6 month supply. I hit the roof when I found out how much he was charged. You can get en entire year of the same medication for $389 on Chewy. Thus office us in the price gouging business. I would give them negative stars I would.

My cat Jerry was on deaths door.... He was severely constipated for 4 days and after going to a…read moredifferent vet who misdiagnosed him with a disease, I decided to come here for a second opinion. So glad I did!!! Dr. Paulson and staff Destiny, Kendall everyone saved my little guys life today!!! She was able to go in and manually remove all fecal matter that was stuck in his guts. They took such good care of him!!! Wish I came here sooner. Even cleaned his ears for him. Kendall was able to get me in right away. Cannot thank you enough. Guys if you own cats please please keep an eye on them and give them a preventative hair ball control supplement or treat. This is serious and they can die from being severely constipated.

Many months ago I brought my cat in with a hematoma in her ear, the emergency hospital could have…read moredone the surgery that morning but the senior vet said he could do the surgery. I went to pick her up and was guided into a room with a young women vet who without my permission did the surgery she was out of vet school 3 months. I was told the vet watched her but he said he had to leave early to take his wife to the hospital. it was illegal for him to let her do the surgery by herself. He said he watched her the entire time. THEN WHY DID HE NOT DO IT HIMSELF IF HE HAD THAT KIND OF TIME I HAD NOT GIVEN PERSMIISION FOR ANHYONE ELSE TO DO THE SUGERY. I went back again I said my cat is not well, They said she won't have to eat or drink water for three days NOT TRUE one of the vet assistance was like a mad dog ( I love dogs but this was nuts) staring me down there to protect her and agreed. At three am my cat was drinking tons of water I rushed her to emergency where the doctor said she had almost no electro lites and was trying to supply them by drinking she could not! she was on deaths door. She said did they not give her an IV this was wrong who monitored this cat? I said I don't know when I called the vet he would not refund me, he was sweet but it was an act, I deserved to b e paid for. both the surgery and the emergency hospital, I should have taken them to small claims court but I was so upset I could not write this review until. now. This place and his too sweet response was an act I believed he has many years of being this way but when his vet made a mistake she didn't take responsibility. He said he had to leave his wife was sick and he had to take her to the hospital (oh sympathy for him now) well if she is that sick call an ambulance. Yep everyone loves this vet but he did not take financial responsibility for his mistake and the emergency hospital notes mention. the surgery was not right. (in medical terms ) they have Mal practice I submitted it to them they said they passed it along but I never heard back they simply evaded responsibility. This man took zero responsibility my sister has Parkinson's I don't drive her to the hospital I call an ambulance! they are not expensive maybe 150.00 I spent close to 4,000 for the emergency hospital and his cocky knows it all vet student.the next vet commented on wow so any stitches he laughed! Like

We are so grateful for the care Dr. Kalams provided for our dog during our recent visit. She was…read morecompassionate, attentive, and made us feel completely confident that our dog was receiving the best care possible. The front desk staff was also helpful and kind, and helped our dog feel comfortable as she was a little scared at first. We truly appreciate the excellent care our dog received.

After reading some of the negative reviews I was conncerned about taking my cancer diagnosed dog…read morethere. But, I found everyone to be professional, kind, and knowledgeable. I think some people think this is like a human emergency room where you can get service now and dodge payments later. Once you get around the expectation to pay up front, the care is excellent. You do pay more for routine services, but someone has to pay for the extra training, extended hours, etc that are necessary for a 24/7 speciality clinic.