Been here twice and both times the equipment in the bays is malfunctioning and the automatic car…read morewash takes forever (and still leaves your car dirty). Told the young man working there and he shrugged and provided an excuse ("lots of people here today") I don't made paying $20+ for a quality automatic wash but it shouldn't take 8-10min per car. Just save yourself the hassle and go to Rocket Car Wash down in CH.

Don't tap your card. put in 5$ and got a little over three minutes. Then tapped my card as I didn't…read morehave any cash left and got charged another 10$ for a little over a min. No response from my call to discuss the issue. Guess I'll have to find another way to get the money back...

I've been going to this place for a couple years now. I knew when I heard that TC was getting out…read moreof it I was afraid that service would not keep up. And that was just the case here. Typically they would ask you what you would like and ask about any add ons that they offer. The add ons were not even requested to me and I felt like they were just ready to get to the next car. Also after this point you would get out of your car and they would take it from there. I got the top tier service they offered which I normally get. But this time was not the same. The made me drive my truck myself and then none of the little grit and dog hair was even touch. $50 car detail and it looked like I went through a Sheetz car wash. Not what I paid for and very unhappy. It will be hard to go back unfortunately.

I found TC's after doing a Google search for car washes with vacuum. It's so hard to find a place…read morewhere they vacuum your car for you, instead of you doing the work. It worked perfectly for me because I was going to be in Durham for the day. The process from pulling in the parking lot to getting your car back once it's finished was absolutely seamless. Everyone was so nice and the process was quick. Since it was my first time there, the first attendant walked me through all the options, and there are a lot of them. Once you let them know what package you want and you pull up to the designated area, you're directed inside where you pay and there's a very comfortable waiting area. They also have a great selection of beverages and snacks. There are also several options of things to purchase for your car, like air fresheners, chargers, etc. It was a beautiful day out, so I decided to sit outside on the spacious patio with tables, chairs and other seating. At one point, there were 4 people working on my car once it came out of the washing tunnel, one inside each door. They got every nook and cranny in my car. Hand wiping and vacuuming, I was so impressed. They called me by my car when it was finished. I was fortunate enough to meet one of the owners, he took part in the awesome cleaning of my car himself. It's a family run business. They did the best job, and I have recommended them to every in the Triangle.

Previously, I had been very unhappy with an interior detailing service I had received at Riptide…read moreCar Wash in Durham. The manager Matt reached out to me personally to apologize and offered to make it right by doing a redo of the interior detailing service with a hand wax. I really appreciated the team's flexibility and willingness to make things right, and I'm happy to report that I am much happier with my experience this time around. This time my floorboards were clean and the stains in the seats were better addressed. My car even had the new car smell! Props to the Riptide team for their customer service, and I definitely am willing to give them my business in the future.

When I arrived, I pulled in, and there is a very kind gentleman waiting to direct traffic. I simply…read moreneeded a quick shampoo of the backseat of my car. As a new mom, it's embarrassing to admit how long the Thanksgiving casserole that spilled sat in the back of my seat untreated. He told me that they only do by appointment only and I asked him some follow up questions and explained that I had tried to call the number several times. I'm not sure why they don't have someone answering the phone regularly, but he got me right in and treated me to the carpet clean! I will definitely be back as they did an amazing job and I don't really care what the cost will be in the future as they took such great care of me.

I purchased a monthly plan on Apr 24; as of 5/10, they haven't added my license plate to the…read moresystem. I've texted the number provided by the attendant to no avail. No response. Please get with it!! Attendant very nice though. He does start the wash for me.

Don't waste your time or money. The quality of this carwash has gone down dramatically. The free…read morevacuums don't work at all!

It took 2 hours to do an oil change car wash and inspection. I anticipated a wait as this place…read morestays busy but no one was in line for an inspection when I arrived and only one car was waiting for the car wash their was four in line for oil changes. I asked the guy if they wanted to do the inspection and wash first or the inspection but he said to just go into the oil line. I get wanting to do the oil first but it could have been a shorter wait had these been done leaving just the oil change to do. All staff are very friendly. Also, this place only offers the most uncomfortable seating both inside and out. Inside there is only 4 extra high tables and stools with small seats that dig into your thighs on the sides and bottom vs optional use of the space with more two person standard level seats that could fit 6 tables. They do offer iced water and coffee. The outside is metal mesh chairs and tables that get hot in the direct heat, a roll out awning would be a great addition to the area would provide more sun coverage then the small umbrellas that left many still sitting in the sun and the water fountain (filled with dirt, if restored would provide some tranquility and cool mist to the air. I also recommend resin Adirondack chairs that can be used under the trees nearby and brought in the car wash at night for storage vs the two wire mesh square tables with built in seats that painfully dig into your thighs and butt as well no matter which way you position.

Our Great Dane decided he had to potty and I didn't pick up on his cues, so guess what he did in…read morethe back seat? Brought our car to them and they cleaned it so well, the stuff they used smells amazing and it looks so good! Thank you all for everything you did! I thank God for them!

On somewhat of a whim, I stopped by to have my car cleaned. My car was a bit of a mess on the…read moreinside (white dog vs. black interior) and I wasn't up for the fight. When I pulled in, they named a price that felt fair (comparable to the larger drive thru/detail groups in Durham) and within minutes their team swarmed my car. 15-20 mins later my car looked fantastic. 97% of the pet hair was gone - which was way more than I expected or could have done myself - and the exterior and tires were spotless. Will be back!

I was looking to help the brothers out. They were standing around in the hot sun on a Saturday…read moreafternoon. The car wash is the old-fashioned kind with the huge brushes that go over your car. My vehicle was cleaned, and then, at my request, a couple of the brothers cleaned my rims. I will give them an 8/10 because I am particular and like to see them sparkling clean. Also, the price that I paid, in total, was higher than that of other car washes.

Do not go here. Terrible service and experience. $45 car wash should be thorough and this was far…read morefrom it. Interior still visibly dirty. The guy cleaning the interior made no attempt to find me when he was done -- just walked off and left door open. Should rename business to BULL SH!TTY CAR WASH to reflect the work done. Do better.

Now i am not sure about other people experience here but I will say is that the owner was very…read morepolite,courteous and helpful. I did end up paying allot to get my car done. $322 to be exact. I initially came in to get water spots taken off my car witch was REAL BAD!! They all worked real hard getting my car done, basically working non stop for 2 hours. I absolutely appreciate them working as hard as they did. Employees not exactly the happiest people but i would inly assume thats because they are breaking a sweat in the heat. That would definitely break me. My car looks great and Good Job!

I went here for a change because I wanted my car done by someone instead of my regular car wash…read more Where you drive thru and you do everything yourself. I asked for the 24.00 car wash. I was charged 3.00 for it being a suv, plus a surcharge for using a credit card. No one told me this. Not even the guy who took my payment at the machine. Then when my vehicle came out it was still dirty especially around the bottom and on the front. I even took the rag from the gentleman and was wiping it myself. Until a gentleman told me to give it back to the gentleman. That it was his job. For me to just point out the spots. I also brought an air freshener and asked the woman for a receipt and was told by her. She didn't know how. She set my money in front of the register and probably in her pocket when I left. I will never go back there again.

The $9.99 special is a trap. They sign you up for a monthly charge of $27.00. And to boot they…read moredidn't put a brush on my hood or front window. I still have cat paws walking across my hood

Horrific experience at Autorific - DO NOT GO HERE…read more Summary: Mediocre car wash, incurred $3,500 in damages to my car/property, incompetent employees, vacuums suck in the wrong way. I will say the place is very clean and gives free towels, so I guess it's not completely terrible. My experience: Spent $26.88 on the car wash and left with over $3,500 in personal property damage. I missed a small sign that said no luggage racks in the wash. Two employees cleaned my windows before I entered the wash (who also saw the giant box on my roof) but they waved me through. Two minutes later my cargo box was ripped from my roof. The box was destroyed and my car was dented and scratched. I am glad no one was hurt as this could have been so much worse for everyone. The manager (who apparently was unaware of the no luggage rack policy) said multiple times it was their fault and they would make it right. Ultimately, they didn't even offer to refund the cost of the wash. The owner refused to cover the damage to my car and unsuccessfully tried to buy my silence about the whole situation.