So I called these guys and they were booked out like months in advance for the work I wanted done…read morebecause they're so busy. Which I take as a good sign, and all I wanted was a sweep done and nothing major so the wait was no problem. I was told I would get a call within a certain timeframe, I did, and the service guy even texted me to let me know what was going on as he was running just a hair late. Unlike other companies who just leave you hanging around wondering what's going on and not answering when you call to see what's up, so I appreciated that. The thing that sold me though was that when the guy, Ryan, got here and took a look into our chimney, he asked how often we used it and how long we'd lived in the house and et cetera. So after hearing my answers, he nodded and said the chimney was super clean and that he would get me a card so I could call him in another two years to take another look at it because there was no need to do anything this time. He could have just went on about his way and "cleaned" and took his time and I would have been none the wiser to it. That honesty is hard to come by these days. Will definitely be hanging onto his card to have him come back out. The *only* complaint I have is that they don't accept card payments, so you'll need to find a check or go to the bank to get the cash you were quoted. Even then that's only because they're a small business and the fees for the card stuff is crazy. So. Yea. :)

Our former chimney sweep retired and I wanted to make sure that we are ready for winter…read more Smoke Rise responded quickly to my request and was very reasonably priced. Ryan arrive on time and brought a dropcloth inside. He was upfront and honest about our chimney not needing cleaned. He went on the roof and advised us on some routine maintenance, but no needed repairs. I was really impressed by his honesty and will definitely reach out to him again.

Very reliable. Their communication and timely completion of the jobs was beyond expectations. Will…read morebe hiring these guys for all future projects!

From the owner: New construction? Existing basement leaking? Watertight Carolina's Corp is the waterproofing…read morecompany you want! We provide fast accurate service to General Contractors and Homeowners in North Carolina, South Carolina, and Tennessee. Competitive rates! We offer free estimates. Contact us today!

The service guy was honest and helpful-didn't try to oversell us anything! Highly recommended.read more

Signed a contract with very detailed material specifications. Researched all of them…read more(encapsulation material, dehumidifier, pump) so that I would be comfortable with the large amount I paid. They called me 2 weeks prior to the scheduled appointment to ask if installation could occur earlier. At this point, I assumed they had the agreed upon materials. I had to decline as I was researching some concerns. When they arrived for the scheduled appointment, they did NOT have the encapsulation material or the pump. One of the guys nervously said I was getting "an upgrade" for the material but as I had no time to research I wasn't sure what I got. I was also told that they would show me how to change the filter before they put the dehumidifier in the dark crawlspace. For some reason they neglected to do that.They said the pump would come at a later date. They performed as much of the installation as they could, installing the exterior water line before knowing the height of the pump, so ultimately it was installed on an uphill trajectory. Of course 2 weeks later it failed and water spilled into the crawlspace, which they fixed. They tried to show me how to clean the filter in the dark but of course that wasn't retained. They make a big deal of taking on the dehumidifier 5 year warranty, but the fact is if something goes wrong, as it did recently with mine where the dehumidifier stopped running and humidity levels increased dramatically, I learned they charge $250 just to make a service call. You can also sign up for a maintenance plan for 1 year for $250 where service calls are $45. That's more than heating and air companies charge to service your furnace and air conditioning! So 66 year old fixed income me crawled on my hands and knees to the dehumidifier, spent ten minutes in the dark fumbling with a screwdriver to finally reach the filter, then crawled back out of the crawlspace to clean it, then back on my hands and knees across the crawlspace to re-insert the clean filter that wasn't all that dirty, to once again fumble with the screwdriver to get the filter cover back on, only to get an "E4" error, which is associated with a multitude of different ailments. Absolutely ridiculous exercise when I forked over $5,400 just 15 months ago. I would not recommend them but whoever you go with check the fine print around servicing any equipment that you get. The service fees are exorbitant for just a fairly small dehumidifier and pump. There should be no charge if replacement is needed on a $2,000 dehumidifie!

We are so grateful that we listened to the person who referred us to Basement & Radon Solutions…read more They are highly skilled in their craft and they use quality materials. Plus every person from the crew was so professional, kind & knowledgable. Now my family feels confident that our crawl space is properly encapsulated which can give us the security that our home is protected. c/o SM Arden,NC

We had a contract to install a channel down the middle of the apartment floor with piping drained…read moreinto a sump pump. Contact said concrete would be finished. Basically got a concrete footer with a troweled finish that was not even even or smooth. No clean up. Called and spoke with the owner who said we could finish it ourselves as all they do is a trowel finish. Now we had a flooring company come in who said they used the wrong concrete as well. Very disappointed.

Josh and his family are truly remarkable people. They run their business with honesty, integrity,…read moreand genuine kindness ; qualities that seem harder and harder to find these days. It's clear they care deeply about doing the right thing and treating people with respect. A wonderful family with strong values behind their business. Highly recommend supporting them!

Several years ago, we began the process of renovating our Home... call after call, we would ask for…read morequotes and couldn't even get contractors to show up. We lucked up upon Josh & Joey and we're so grateful we did. From day one, they've been nothing but professional, honest, thorough & did a great job. We recently needed to do some more repairs on a separate area of the house & the Sexton Brothers were on it! They got us in quicker then anticipated, very efficient, knowledgeable and a pleasure to work with. All of the crew, from communication with Courtney via email to working with Josh & Joey, to the guys on the project, every single one of them are as friendly as they can be. Never once did we have to think twice about them being in our home. Highly recommended!

Do not use this company. I am a 70 year old widow on a fixed income who paid over $13,000 to level…read more500 feet in my home. The salesperson identified the low spot in the house and wrote up a contract. The final result is that the low spot is still there and my front door will no longer open and close. They want to charge me $2000 more to fix the original low spot. The supervisor, Larry, is rude, he lies, and has no intention of resolving this issue. I will be seeking legal counsel if they do not resolve the issue.

For the past 2 appointments, there have been no call no show. The original appointment was in July…read moreto where there was an issue with the length of hose on the truck. There was a supposedly reschedule appointment in August that turn into a no call no show. I had to call in and to find out there was no appointment at all. I spoke to a field supervisor who then supposedly rescheduled again for over 30 days out to September. The September appointment was a no call no show and I then called in again and found out there was no appointment scheduled even after a field supervisor assured me I was scheduled. I also called the field supervisor the day of the appointment and received a response of sorry but there was still an issue with the hose. Totally unprofessional on communication and consistent disappointment on trusting if the appointment was scheduled.