The most efficient service center I have ever been to. They get cars in and out; most efficient…read moreplace. After being told from another place that gets cars in a "Jiffy" that they could not work on my car, this place was able to do the car inspection, have it into the system and out the door before I could even finish a small bottle of water "and was in the 90s that day" This place is the only place I will take my car to, to get my state inspection. They are worth every penny. They are hard working, friendly and efficient.

UPDATE: Stellar service for a quick oil change and an inspection as always. The problem: bill came…read moreto $182.37. Granted it was synthetic oil - but are you kidding me? $152.37 for an oil change (State Inspection was $30). 10+ year customer. Unlikely will be returning. Sadly. They also informed me they don't accept coupons off their own corporate website. So be aware.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.

Dwight is great and good with people , but the other assistant tries to get me to buy stuff I…read moredon't need . Car care is expensibe here .

NEVER EVER SERVICE THE CAR HERE. I would give a negative rating if I can. This is for a BMW --…read moreevery one of my repair that was done in 2023 had to be redone

I have been going here now for two or three years since it was named "Fast Lube Plus." I appreciate…read morethe speed of service, and everyone has been very kind so far. I believe I haven't been tricked into anything or paid more for any standard service. I feel it's fairly priced for the time and labor. Also, I call ahead to see how long I have to wait, and they're always accommodating.

Carlton, the manager, and Sunny were excellent in providing quality service. I found them to be…read moreefficient and able to communicate effectively. For me, communication was key as was the level of expertise their business provided. I intend to make their business my go to for routine maintenance of my Honda Civic. I live in Cary. Even so, the Apex location is within my driving radius. Additionally, they provided the cost-effectiveness I'm looking for in this area of the Research Triangle Park.

I cannot say enough about this team and location (Apex)! These guys were so helpful and went the…read moreextra mile when I needed A LOT of work done to my 2006 Dodge Ram. I would highly recommend anyone to visit or call and have a chat about your needs. I did and followed through with a very large overhaul and I feel I could not have spent my money anywhere else without compromising the care I was given at Firestone Complete Auto in Apex! This is not a paid review - I am genuinely so happy and wanted others to know my experience. I will trust this location with all future needs and repairs for my "baby".

Went to get my NC state inspection and I never have issue before but they decided to find a thing…read morefor me to fail and charged us on the spot to fixed or we fail completely. It funny because we were warned by our friend as waiting that they always find something wrong as that's how they make their money. Would avoid at all cost unless you like spending extra money for the heck of it. Also the inspection took 3 plus hours until it was ready.

I came in for a inspection at the Holly Springs location and I told the manager I had a problem…read morewith the hood latch on my Camry. They took the time to take care of that problem for me and the inspection and I was in and out in less than 30 minutes. I have never had a better experience at any Auto Center. I highly recommend Grease Monkey in Holly Springs and the whole staff who work there. Thank You so much for such a pleasant experience. Ralph Iriarte

We received the worst customer service ever! We called to inquire about a military discount and was…read moretold that it could only be received if it was my car. The employee that answered the phone didn't know that he was still on the line was overheard saying " They are always trying to get something for f$#@ing free". Fast forward to the actual service...the actual technician was seen through the glass while working constantly mumbling and cussing while working on the car. The worst customer service EVER!

Came here for an oil change and was satisfied with the service. Staff was friendly, service was…read moreefficient, just pulled into the bay, they actually allowed for me to stay in the car during the oil change, and was off soon after. As of now it seems they did a decent job, I appreciated that they did not try to push too much on me, just offered a transmission fluid change which I declined at the time and that was that. Pricing was not the worst, still pricey imo but it was helped greatly as there was a coupon available. We will see how this holds up if they did a decent job, might return. Seems like they did what they were supposed to so im happy with it.

Messed up my car, claimed the camera that takes video of the underside wasn't working at the time…read moreso they can't prove they did anything wrong meaning they weren't going to fix it. Sketchy place. Avoid at all costs.