Sporadically change their rates, double the rate and say that it's random and then if you're not in…read moretown to get your mail, you don't know they're doubling the rate and then they refuse to reimburse you after agreeing to lower rate back to previous.

Clearly someone isn't doing their job. Had to go to my storage unit to clean it out multiple times…read morethis week, because everything got ruined from mildew because their not maintaing the correct temperature. Clothing and furniture that cost hundreds of dollars are now ruined. Also, whose cleaning the place? 4 trips to my storage unit, and everytime I went the same trash was in the same place. STAY FAR AWAY!!! Hope a manager sees this and realize how crummy they are. To bad I can't add a photo where you can smell the mildew.

Bait and switch pricing. I got a unit at a great price and now that all my stuff is there I am…read moregetting notifications every few months about a rate increase. I'm now paying double every month after only about a year! Should be illegal to increase rates constantly. I'll be getting my stuff out before the next charge this place is greedy as hell.

Beware! Beware! Beware! I lost $227.68 with Prime Storage of Tallahassee though I never sat foot…read moreon the property. I rented a storage room but my move fell through (no fault of my own) so I cancelled two days prior to the start of the rental. Never stored a thing. Cancelled before the lease was even started. They kept my money. Store your things somewhere else.

Very helpful and economical for a short term rental Rented a small unit for dorm room items to…read morebe stored rather than drive back home. Dave was very polite and helpful with the rental

There should be a place for a negative star! this particular storage unit on Capital Circle NW has…read morepoor management!!! I was advised at the last min. that the camara wire was attached to my storage unit and they needed to get into my storage as soon as possible. So, I had to take time out of my schedule to accommodate them to see if that was an issue. Come to find out they will need to move everything in my storage in order to get to the wire. They have no intentions of accommodating me and advised me if I am not able to let them in, they will get in anyway. They did not allow me to choose a time that would be best for me. The customer service and poor management I would not recommend this unit space at all!!!!

A Big shout out to Dave!!! Thank you for going Above and…read moreBeyond!!! I have My phone back!! Thank you Dave... Your Great!!!

Dave was super helpful when it was time to move out of our unit. I highly recommend this location…read morefor climate controlled storage. Clean spaces with wide well lit hallways and exceptionally friendly staff.

If I could give this place a 0 star I would…read more My dad reserved a moving truck (12') 2 weeks in advance of his pick up date, at this location. They called him less than 24 hours of his pick up to tell him they didn't have his vehicle. My dad was moving his stuff across the state and didn't have a secondary option. They offered him the same size vehicle but in locations that were 60 miles and 20 miles away...They were able to locate the same size vehicle 15 mins away but it was a self service (24/7 Share) location. Do not use the 24/7 self service option! It's impossible to get your vehicle less than an hour after you arrive to pick up the truck. The idea is for convenience and to decrease wait time to get the vehicle. It does anything but. I'd recommend U-Haul just stops development on the app and sunsets the damn thing. Anywho, after multiple attempts to try and upload his Driver's License information and headshot, we tried calling customer service again. After the 3rd call of having a 30 minute wait time quoted to us (probably because they are having the same issues), we declined and just went to another vendor - Budget Rental Truck. Couldn't recommend more not using U-Haul. Use Budget Truck rental. Use Penske truck. Use a local vendor. Use anything but U-Haul, or this location.

I am unsure of what her name is but I am calling her Felisha today! The young lady with the…read moreunprofessional, unacceptable, unprofitable and unusual persona that assisted ( well, actually not) me this morning. I am very supportive of team Mike ( General Manager) at UHaul but Felisha exhibits poor customer service with a deadpan approach. She didn't aknowledge my entrance into U- Haul store and in my opinion wanted me to accept the poor customer service and be on my way. In short, Felisha, informed me that my rental didn't return last night; therefore, she didn't have any rental available for me. Although, I had a confirmed reservation time for a 10feet rental. I inquired as to why I was not given a cousesty call regarding the rental. Again, with a deadpan and pointless response "We just opened at 9:00 a.m." Felisha is slothful and only wants a Uhaul's paycheck. Where did you get her from?!? Cherry picking your employees are a good thing! Lastl, I want to thank the young man who offered a compensation for my inconvenience and the professional customer service he expressed and exhibited in resolving the issue at hand. Bye Felisha! and remember what Mike and the U Haul team expects of you as a team member!