This business is DISHONEST AND FINANCIALLY PREDATORY- especially when it comes to women…read more Do not be fooled by the positive reviews you see here. To get an accurate understanding of how dishonest and predatory this business is particularly when it comes to women sort the reviews by looking at the lowest reviews. On Sunday, I had my vehicle towed to this shop. My AC had stopped working and after driving for sometime fumes started coming from the front of the car and liquids were dripping from the bottom of the car. When my car got brought in, I called and explained exactly that. They told me it would cost about $67 to do a diagnosis of the issue. The next day, Tim called me and said the issue is my radiator and I needed to replace the radiator. He told me the total cost would be $764. I told him I would call back because I wanted to get a second opinion. I wanted to get a second opinion because this past December I brought my car in to them because my AC/ heater was not working. Then I paid them over $600. Now six months later I was having the same issues. Because I couldn't move the car to another mechanic, I contacted a mobile mechanic. In my messages to the mobile mechanic I said the same thing that I told this business. My AC stopped working and the car started fuming. In the end, I could not coordinate a time with the mobile mechanic due to work, so I decided to go with Myers. The next day I called them to okay the service. Tim now quotes $849, instead of the $764 he originally told me. I explained to him that was not the price he quoted me before. I wrote the price down, but he lied and said it was what he told me. I negotiated the price to $813 because I just wanted my car fixed. I okayed the service after he assured me he did a diagnostic and the issues would be fixed. Of course, I'm thinking the AC would also be fixed. When they called me to say the car is ready. My sister goes to pick up the car and had me on facetime. The very first thing I asked her to do was to check the AC before paying. LO AND BEHOLD THE AC WAS NOT FIXED. When I brought this issue up. They lied that I never mentioned the issue with my AC. We are in the peak of the summer, Why would I not mention my AC not working??? Also, why would I mention it to the mobile mechanic (see my screenshots) and not mention it to Myers, the people who have my car and are fixing my car???? Instead of them admitting their error. They tried to charge me an additional $1000 to fix the AC talking about there is an issue with the AC compressor. So they wanted me to pay a total of $1800!!!! They are ridiculous. Of course I contested this. I called Neil Myers the owner to resolve the issue cordially. To my surprise he started yelling at me and threatening me that "he knows my type" and that if I don't pay in cash I will not get my car. It was so TRAUMATIZING. I never had a business owner speak to me like that, especially when it is THEIR ERROR. The way he spoke to me I was scared because like I said my younger sister was there alone. So I immediately left work to go there myself. Then Brandon (Myers??) got involved and again instead of rectifying the situation and admitting their error also lied that I never told them. So he called me stating the call is being recorded. Then it was clear he was trying to create a recording to cover themselves legally. He also tried to tell me that I needed to pay in cash or certified check before they release my car. I called them out that it is against the law if it was not previously disclosed to the customer. In the end, I paid $749, instead of $813 because Brandon said he would give me a "discount". I found it laughable that he thought that would be sufficient to rectify the fact that I paid $749 to "fix" a radiator that is sold on amazon for less than $99 and my AC is still not working. I don't recommend this business to anyone. Also by the way the positive reviews are doctored. As a first time customer they will harass you for days to leave a review, which I am assuming why so many people feel compelled to leave these 4 star reviews. But trust me don't patronize this business!

I took my vehicle to Myers after having work done at two other auto repair shop. my vehicle was in…read morereally bad shape. I had used Myers years ago for minor repairs and was always treated well and was satisfied with their work, this time was totally different. When I took my vehicle in they did the diagnostic gave me the results and I gave them permission to make the repairs. my vehicle was there for more than a week when I picked my car up and drove approximately five miles my engine light came on and the car started backfiring and shut off I was able to get off the highway. I waited 10 to 15 minutes and the car finally started. once I got home, I called the shop they gave me every excuse in the book as to what was happening to the car. My vehicle was in and out of their service department for more than three months. to make a long story short, my vehicle was at Myers for a total of three or four months, I paid over two thousand dollars and my vehicle still is not running. The last thing I had replaced was my fuel pump. At the present time every light on my panel is on. I am eighty one years old living on a fixed incom, this has been very frustrating and I wouldn't recommend Myers to my family or friend as a matter of fact I wouldn't wish them on my worst enemy. Arrdaise Manning

Nb My experience was…read moreok until they tried to feed me a line about my tires being the wrong ones because they didn't have the knowledge to repair what ws broken and sent me on my way with a problem I hadn't had before but they tried to convince me there was no repair possible until I change my tires even though I've had the same ones for awhile with no problems

Awesome service. Exceptional customer service and attention to detail. Highly recommend themread more

Leo was great! Friendly, knowledgeable and professional. Highly recommend this shop. I use them all…read morethe time.

Make 2 appointments back to back at this location but the shop assistant only scheduled 1 in the…read moresystem. On the day of the appointments,I was waiting inline, the shop assistant would take walk in costumes but want I was up at the counter, shop assistant told me there a 1 1/2 wait for my appointments.

Came in for a state inspection and oil change. Service was fast, professional, and reasonable…read morevalue. No complaints whatsoever, will be giving them business again.

The Manager is very professional and customer friendly. The mechanics are top experts in working…read moreon cars.

I believe that we have found our new go to for tires! From the moment I spoke to Paula on the…read morephone to the interaction I had with Leo, the service manager, I felt great about spending our hard earn money here. This location promised and delivered awesome service. The customer service was personable and relaxing, restoring the trust that was lost from my last interaction with a different NTB.

The staff were polite, the space was clean & quiet for a car shop. I will preface by saying this…read morelocation is out of the way, about 45 min from me but closer to family in case I had to wait. I came in for 2 new tires and an alignment. While I was in and out in about 45 min - 1 hour, quick work doesn't always = good work. Maybe I'm used to shops trying to up-charge or offer additional services but I had to ask for information and updates. I let them know that the steering was off and assumed that since they were doing an alignment - that would fix it. I wasn't aware that I was supposed to be provided a print out of the alignment as a reference which I didn't receive. It's almost as if they didn't check the steering or only did an alignment on the back because as you can see from the photo my wheel is still twisted while going straight. And yes I was charged for it (they provided a discount for a Google review so expect an update there). So because it was out of the way and I didn't get what I paid for - I went to a closer location 2 days later. They noted that the alignment was done incorrectly - fixed it and yes I was charged. The previous store was nice enough to refund me but I had to go up there to get it - hence me saying it was 45 min away from me. The manager Leo was really kind and apologetic, and refund was swift. While mistakes happen, this one was too obvious to overlook. Even when my truck had to be brought out - you could tell there was something off with the alignment but it was still considered complete. It was more of an inconvenience than anything.

I needed the valve cover replaced on my 2015 BMW. Matt was professional, transparent, honest…read more&​knowledgeable​. The work was excellent, the quality and value of the services are unmatched in Southern Maryland. I have finally found a ​great mechani​c. Thank you to everyone at Guy Motors. You guys rock!!

Last week, I found myself in a bit of a pickle when my car key broke. Bummer! It's been my one and…read moreonly key for almost 10 years and I've always prided myself on never losing my keys. That day taught me a valuable lesson: ALWAYS HAVE A SPARE KEY! Paul and William assisted me with getting a new transponder key cut in no time flat. More importantly, I was charged well over half the price that the dealership quoted. What a relief! __ IG: @f.hux Keep reading... https://linktr.ee/f.hux #foodieHUX #yelpelite #yelpeatsdc #yelpdc

Thank you in advance !!' Carlos outstanding service!the oil change Everything went well in a…read moretimely manner

There is a reason this place always has openings! I went end of day for oil change. They claimed…read moremy coolant was "contaminated" and needed to be flushed for over $300 or else my engine would overheat. I declined this and the other expensive services they wanted to provide. Sure enough, right after I drove off, my vehicle did overheat for first time ever! Turns out the coolant had been completely drained! Other mechanics told me there was no way this could occur naturally.

Great knowledgeable staff and owner is great to work with. Great job done. They took us in fast and…read moredelivered the car back in a reasonable time. Thanks.

Ronnie has been servicing & inspecting my cehivles over the past 12 years ! I refer a lot of…read morecustomers there as he is very honest about the repairs unlike most mechanical shops . Highly recommend