Quick same day service to help me out in a pinch. Didn't try to upsell and knew what they were doingread more

Called last week on Monday to get an appt to fix the check engine light. They told me to bring it…read morein on Wednesday and I dropped my vehicle off by 8:00 AM. They never called me back, I called at 5:30 and they sold me they reset the code and I could pick my vehicle up. The check engine light came back on Saturday. I called back this Monday and they told me to bring my car back in Wednesday. Again, I dropped my vehicle off by 8:00AM, at 5:00PM I called to find the status of my vehicle, they did not come back on the phone. I drove to the location, and my vehicle had never been moved from the location where I parked it at 8AM. When I walked inside the attendant told me he thought I hung up the phone after being plashed on hold. He then told me that the mechanic did not get a chance to look at my vehicle, they only had 1 mechanic today. After making an appointment on Monday, and they never looked at it. I was so frustrated!! I told the attendant that having only one mechanic was not my fault as I had made the appointment on Monday. He said he could get my key. I told him so much for keeping my business local, he said Thank You and have a good day. I will have to find another repair location!

I scheduled an appointment to have my GMC Sierra Denali serviced at Meineke La Plata, MD, branch on…read moreFriday, February 6th. I request a brake check, an oil change, and a tire rotation. Later that same day, I called Meineke and was informed by what I assumed to be the manager that nothing was wrong with my brakes and that I could wait until two oil changes to have my brakes changed. I picked up my truck on Saturday, February 7th. The manager gave me my truck's fob and told me there was no charge. Now I took this very seriously, but because I've been bringing all my vehicles to the Meineke and was told nothing was wrong, the manager cut me a break. But after driving the truck for a few days, the noise in the truck got worse. I return to Meineke on Wednesday, February 11th. I ask the mechanic to speak to the manager. The mechanic informed me that Saturday was his last day. I then explained that I have a lifetime warranty on my brakes and that they are making noise. He replied that it didn't concern him, but the mechanic refused to look at my truck. I left Meineke and took my truck to Martin's Servcie Station where i spent $944.78. On brakes, rotors, RF brake hose, and wear sensor. I called Meineke to file a complaint by phone on Wednesday, February 11th. I was told that I would receive a follow-up call in 48 hours, working days. No one responded to my complaint. I have attached pictures of the brake condition before the repairs were performed. I had to pay for brakes, rotors, and other items that were under warranty and were installed by Meineke. And the owner of Meineke brush it off as if it is not a big deal. Poor service....

2/2023 To Whom It May Concern: I wish to express my…read moredisappointment with the recent experience regarding my car service and repair. Prior to the my recent experience, I had a positive interaction with staff; and I felt I could trust the staff at this location. Being a single, senior with disabilities, and on a limited income (SSD), trusting a mechanic and the staff is invaluable. However, my recent interactions with the same staff and location have left me broke and devastated. I realize mistakes happen, and everyone is learning on the job. However, when I feel I am being taken advantage of based on issues based on my gender and age, this is unacceptable and I want others to be aware of people who will smile in your face while stabbing you in the back. Every business should be proud of their staff and the work that they do and stand by this; shame on those that take advantage of others. There should be more honor in business so we can all benefit together.

I made an appointment at 11:30 and somehow I still was there for almost 2 1/2 hours for a simple…read moreoil change. I don't know why I went there for a oil change and then he's gonna tell me when I'm tired of waiting, they have to do a tire rotation and I'm sitting here saying my car doesn't need a tire rotation because the tires are different in the front and the back and he was like no n it was additional 15 minutes .. I go up to him again after that time pass and he says another 10 minutes just to reset my dashboard ... I just would not ever go for an oil change again.

Poor customer service. They state you can't wait for your vehicle while they perform work on your…read morevehicle.

My go-to for Md. inspections! I have had two cars inspected by Martins(07/24 and 03/25)-first thing…read moreI can say is NICE people! From making the appointment to picking up my car-no complaints. My appts both times were met I got my car back within two hours and with a cute and funny message that my buggy was ready! I love going in and looking at all the nostalgic Knick-knacks-for a service station it's remarkably clean! The staff was thorough and took the time to answer any questions I had! I highly recommend Martins for all your car service needs or gas!

Had to get my alternator replaced on my car. When I took my car to Martin's, I was quoted around…read more$300 if I bought the parts and brought them in. Ended up paying around $600 in total for something the dealership was going to make me pay over $2000 for. Any time I have to get anything fixed now, I head here. Honest and get the job done.

This review is for the Baltimore location…read more I recently hit a curb with my car and need some curb rash repaired. I called Wheels On Site because they come to your house. I called and made an appointment for only two days away. The representative called me the day of the appointment when he was on his way. He arrived, removed the damage wheel and repaired it in my driveway. He painted the entire wheel so it wouldn't look patched. He did an excellent job. I can't find on the wheel where the damage was. He was pleasant to deal with and the whole process was first rate. I highly recommend Wheels On Site. Ken W.

Beautiful job fixing wheel scratch on Toyota Rav4 by Chris. Looks brand new! Very polite and…read moreprofessional. He even worked in the drizzle. Took about 60-90 mins.

I had a very frustrating and disappointing experience at this used tire shop starting on May 3,…read more2025. That Saturday, I caught a flat tire while on my way to a wedding. We swapped cars so I could still attend the event, and the following evening (Sunday, May 4, around 7-8 PM), my husband removed the flat tire from my Mercedes-Benz and brought it to the shop. While there, they offered him a deal to replace all four tires instead of just the one. He agreed and paid in full. We returned the next morning (Monday, May 5) with the actual car to have the remaining three tires installed. They took an unusually long time to complete the work, which we found odd at the time -- especially because it made me late to work. Later, it all made sense: they had scratched all four of my rims and were likely trying to figure out what to do or how to cover it up before returning the car to us. Once the work was finally done, I immediately noticed deep circular scratches on all four rims. While I already had a few minor marks, these new scratches were fresh, excessive, and clearly caused by their tire machine. My husband, who is a mechanic, pointed it out right away. It was also clear that if we hadn't noticed, they wouldn't have said a word about the damage. While discussing the rims, we also noticed that one of the tires didn't match the others -- and it was the wrong size. If the scratches hadn't caught our attention, we probably wouldn't have caught that mistake either. While that mismatched tire was off the car, the same worker tried to sand down one of the scratched rims, but just made it look even worse. We were eventually refunded and told they would replace the incorrect tire with the correct one. We followed up with them nearly every day, both calling and dropping by the shop to check if the right tire had come in. Each time, we were told they were "still working on it." To this day, we still haven't received the replacement tire. My husband decided not to pursue legal action over the rim damage, as it would've been too much hassle and back-and-forth -- and since he was already planning to replace the factory rims in the near future, it just wasn't worth the added stress. Still, this experience was careless, dishonest, and unprofessional from start to finish. From damaging all four rims, to installing a wrong-sized tire, to dragging out the follow-up and doing nothing, this shop showed no real accountability. I would not recommend this place to anyone -- especially if you care about your vehicle or expect to be treated with integrity. Beware.

Good customer service and very fast service. Thier prices are very cheap and affordable. I went…read morethere around 9pm and there were still open.

Do not use this shop! I had been in contact with the owner of the business weeks before my…read morescheduling installation, including the evening before. I was planning to have 4 new tires installed, planned my holiday travels around this installation only to find out one hour prior to the scheduled installation, they freaking sold my tires. Keep in mind, when someone offers to sell products and they do not follow through, it's a breach of contract (whether paid for, or not) a great deal of scheduling goes into play to make this happen, hence scheduling an appointment. Needless to say, their lack of business ethics, the fact that they tried to pawn off used tires in lieu of the new ones just goes to show that you should avoid this business, and the owners. I have reported them to the better business bureau as well as the FTC