Kudos to Erica Calacsan. She took the bull by the horns and contacted me via a phone call (not…read moretext/email), to follow up on my issue with downing trees/replacement. Her calmness, listening skills and making sure to understand the situation, will hopefully present a good discussion with the board, when I sign into a Zoom call. She asked detailed questions to assure she understood the dilemma I am dealing with. Erica's professionalism, is an asset to Management Trust. I am confident with her suggestions in resolving the problem, so I may receive an agreed upon conclusion.

Worst experience of my homeowner life! They have unlimited, unchecked power which doesn't seem very…read moredemocratic since they have absolutely no interest in the communities they supposedly serve. They justify their robbery of dues by throwing around violations like confetti. I've received violations for yards that are not mine, random trucks parked on my street. After fighting them (her) she admitted it was a "mistake" no apology & no attempt to correct the errors. Had a very long battle regarding my fence & although Im protected under a new state law, they refuse to accept the law & threaten penalties (long story). Terrible Terrible company! If you absolutely need a management company, look elsewhere!

The past 2 days I have viewed and talked to agents about 2 different Blue Roof Properties. One was…read moreclearly older, in need of repairs & renovation, not the best area, but asking a top ($2500) price for it. For the second, I have a similar experience to the other reviews back to 2019. It is because per the agent "They do everything online". So, if there is a computer or network issue, or tech issue, nothing will happen. They also ask you to upload more personal information than the average lease company. Then do not know how long to retain it or what to do with your information!!

REALLY LAZY PROPERTY MANAGEMENT COMPANY!!!!…read more Unfortunately, I chose Blue Roof Property Management to manage my Condo and they dropped the ball every step of the way! I had requested James White to fix up my property in order to have it in rental condition and to provide me with all receipts for reimbursement. *Blue Roof Property Mgmt refused to swing by the property to meet any workers or provide photos of work, stated that was not in their scope of work *Blue Roof Property Mgmt took a month and a half to begin the process of cleaning the unit, I requested several times to please hurry so that I may rent the property *After a few months of this, I notified Blue Roof Property Mgmt that I will no longer require their services. They then quickly retaliated on me reminding me of our early termination agreement and demanding $2,000 in reimbursement. DO NOT HIRE!

I'd leave a negative if I could, rented a house from them in Willamina oregon after needing a place…read moreto live with my girlfriend. The workmanship in the house was shotty at best, doors weren't hung properly, the floors were installed poorly. The stove didn't have power for the first two weeks we lived there and constantly had electricity issues. The handymen they sent out were meth heads at best. Lived there for 3 months and found a nicer place to live in Sheridan and we're on a month to month lease so we moved, the laundry room area had black mold growing up the wall that was obviously there before we moved in and just painted over. When we originally had the electrical issues they had told us they would discount our rent due to the inconvenience, now that the deposit is being mentioned they are sending us a bill for the rent that they "discounted". Don't rent from these people. After reading other reviews about the company after the fact I wonder how a place like this stays in business.

If I could give a negative star rating, I would…read more My friend and I were searching for a house, and had a time restraint on locating one before my friend would be forced to move back to his parents in another state. We both have fairly stable contract jobs, and have a history of expensive rentals, with no evictions. We applied to rent one of their properties in southeast Portland, and after a day, were told that there wasn't anything wrong with our applications, and we could get the keys the following day. On the following day, we recieved no word, (they had said they would call "in the morning") so we called at around 1pm, only to be informed that because of our sources of income (protected category from discrimination in Oregon), they wanted not only one of our parents to cosign, but an additional $2000 deposit. (the original terms were for one month plus one $1200 deposit) When I informed them that this was legally discrimination in the state of Oregon, they said "Oh, we meant an additional $800 deposit" Which we agreed to. They said they would contact us today, which they have not done. Because they have misled us, and discriminated against us, we are now both locked in to move-out dates, without a realistic expectation of having a new place. I will be filing a lawsuit against Resources Northwest next week, and have already reported them to the state for discrimination.

They have a real, live person answer their phones…read more I'm happy working with their team.

Horrible company, they only care about money. No maintenance at all. Even admitting we have a rat…read moreand mouse infestation but refused to take care of it.

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

I want to follow up from a previous review that I had written. Scott contacted me & we were able to…read moretalk about the problems with communication. The air is cleared, but unfortunately Sterling cannot help me at this point. Bummer!

Lauren and Shawnice have been extremely helpful to our HOA Board in providing direction and…read moreexpeditious response to requests for specific repairs and services! Great people to work with. Mitzi Moore Kelly Creek Condos

I would give zero stars if I could. There was another review that cited professionalism as a key…read moreproblem and I wholeheartedly agree. Our representatives are incredibly rude and condescending. I send messages to the two reps assigned to our HOA along with for our five others from AMS in hopes that anyone will respond, and they go completely unanswered. I have no idea what we are paying these people for. The tone of their letters to homes owners are threatening and punitive. Our rep yesterday actually told me that "they were there to come after us" when he was speaking about compliance. When I questioned that categorization enforcing the HOA bylaws, he said, "Oh, I'm sorry, let me be PC (politically correct) with you, then he proceeded to rant in a very sarcastically "proper" tone. Their record keeping is abysmal, and I actually believe that some of their practices may not even be illegal.

Awesome people to work with. Great communication. Fantastic…read moreapartment, good location.

Nice and well done on the inside pretty clean and well fix from rooms lightings. Price wise good…read moredeal

Every year the rent is increase every year by the maximum allowable by law. Constant harassment by…read morethe property manager. Since you purchase your home here you are fundamentally locked in. The property manager feels he has the right to walk into your back yard unannounced whenever he feels the need. If you purchase a home here you have given up all rights to privacy. I am writing this to warn prospective buyers to beware.

Non responsive, over priced, never in the office. Unwilling to help a neurodivergent resident after…read moremajor payment changes.