Kudos to Erica Calacsan. She took the bull by the horns and contacted me via a phone call (not…read moretext/email), to follow up on my issue with downing trees/replacement. Her calmness, listening skills and making sure to understand the situation, will hopefully present a good discussion with the board, when I sign into a Zoom call. She asked detailed questions to assure she understood the dilemma I am dealing with. Erica's professionalism, is an asset to Management Trust. I am confident with her suggestions in resolving the problem, so I may receive an agreed upon conclusion.

Worst experience of my homeowner life! They have unlimited, unchecked power which doesn't seem very…read moredemocratic since they have absolutely no interest in the communities they supposedly serve. They justify their robbery of dues by throwing around violations like confetti. I've received violations for yards that are not mine, random trucks parked on my street. After fighting them (her) she admitted it was a "mistake" no apology & no attempt to correct the errors. Had a very long battle regarding my fence & although Im protected under a new state law, they refuse to accept the law & threaten penalties (long story). Terrible Terrible company! If you absolutely need a management company, look elsewhere!

The past 2 days I have viewed and talked to agents about 2 different Blue Roof Properties. One was…read moreclearly older, in need of repairs & renovation, not the best area, but asking a top ($2500) price for it. For the second, I have a similar experience to the other reviews back to 2019. It is because per the agent "They do everything online". So, if there is a computer or network issue, or tech issue, nothing will happen. They also ask you to upload more personal information than the average lease company. Then do not know how long to retain it or what to do with your information!!

REALLY LAZY PROPERTY MANAGEMENT COMPANY!!!!…read more Unfortunately, I chose Blue Roof Property Management to manage my Condo and they dropped the ball every step of the way! I had requested James White to fix up my property in order to have it in rental condition and to provide me with all receipts for reimbursement. *Blue Roof Property Mgmt refused to swing by the property to meet any workers or provide photos of work, stated that was not in their scope of work *Blue Roof Property Mgmt took a month and a half to begin the process of cleaning the unit, I requested several times to please hurry so that I may rent the property *After a few months of this, I notified Blue Roof Property Mgmt that I will no longer require their services. They then quickly retaliated on me reminding me of our early termination agreement and demanding $2,000 in reimbursement. DO NOT HIRE!

They have a real, live person answer their phones…read more I'm happy working with their team.

The manager at THE POINTE AT LOCKWOOD, BOTHELL, Theo Aguilar is abusive and refuses to help…read moreresidents. He screams and yells for owners to go away. He has constantly threatened me with eviction. He is especially verbally abusive to women. He has gotten in the way of complaints by being aggressive and telling owners to do things themselves. There are owners who will not engage him for any reason because he is so verbally aggressive and starts yelling never listening. His boss also refuses to answer texts, calls, or emails. This company takes advantage of seniors. I moved in in October with a dirt rent of $944. The following April first the rent was raised to $1,605-a 59% increase. After one abusive occasion, I tried to get a no contact order and Theo and his boss interfered with my witnesses telling them they could not appear for me or write an affidavit for the court. This is witness tampering. They, Theo and his boss Gian lie all the time. It is unfortunate that they don't have any people skills. I was a property manager for Ewing and Clark in Magnolia, Seattle and if I was sent Theo as an employee, I would have fired him on the first day! In addition, the high space rent has caused our property values to drop by 50%.

As Executive Director of Manufactured Housing Communities of Washington, I have known and…read moreinteracted with Sterling Properties for over 15 years. They stand out among our over 500 members for their exceptional professionalism as demonstrated by their being selected to develop and conduct a comprehensive training program for our other members. Their high level of commitment to their clients has singled them out among management firms as evidenced by the consistently positive feedback I have received from their clients. They are known for not only excellent management of the physical property, but also for their ability to deal effectively with resident concerns. Their mastery of all state and federal regulations is an added bonus to any property owner. If you are searching for the Gold Standard, look no further. .

"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

Lauren and Shawnice have been extremely helpful to our HOA Board in providing direction and…read moreexpeditious response to requests for specific repairs and services! Great people to work with. Mitzi Moore Kelly Creek Condos

I would give zero stars if I could. There was another review that cited professionalism as a key…read moreproblem and I wholeheartedly agree. Our representatives are incredibly rude and condescending. I send messages to the two reps assigned to our HOA along with for our five others from AMS in hopes that anyone will respond, and they go completely unanswered. I have no idea what we are paying these people for. The tone of their letters to homes owners are threatening and punitive. Our rep yesterday actually told me that "they were there to come after us" when he was speaking about compliance. When I questioned that categorization enforcing the HOA bylaws, he said, "Oh, I'm sorry, let me be PC (politically correct) with you, then he proceeded to rant in a very sarcastically "proper" tone. Their record keeping is abysmal, and I actually believe that some of their practices may not even be illegal.

Awesome people to work with. Great communication. Fantastic…read moreapartment, good location.

Nice and well done on the inside pretty clean and well fix from rooms lightings. Price wise good…read moredeal

Every year the rent is increase every year by the maximum allowable by law. Constant harassment by…read morethe property manager. Since you purchase your home here you are fundamentally locked in. The property manager feels he has the right to walk into your back yard unannounced whenever he feels the need. If you purchase a home here you have given up all rights to privacy. I am writing this to warn prospective buyers to beware.

Non responsive, over priced, never in the office. Unwilling to help a neurodivergent resident after…read moremajor payment changes.

Anna has been managing our rental property for nearly four years. During this time it has been…read moreconsistently rented with high quality tenants. Her communication is detailed and action oriented when anything arises. She manages all aspects of repairs and informs you when work is completed. Any costs are removed from monthly income, which she can send to electronically if you so choose. Her professionalism and warm personality are why we have referred her to several of our friends.

We have been absolutely delighted having Anna as our rental property manager. She attends to…read moredetail, communicates regularly, and looks out for both renter and owner. Honesty, integrity, and fully professional! I recommend her without hesitation.

Currently a tenant for one of their properties for over a year. At first any issues and questions…read morewere handled professionally and promptly. Unfortunately, we currently have two different ongoing issues that have been ongoing for several weeks without any responses or updates. 1. They refuse to properly address consistent illegal parking on their property for over a year 2. One of our recycling bins has not been picked up for over 5 weeks (Zero updates since week 2) It seems when issues are too inconvenient for them enforce or solve they would rather stop responding entirely instead of taking accountability and responding to their tenants.

From the owner: Seamlessly supporting owners across the greater Portland-Area with Full Service Property…read moreManagement. We handle the details, elevating the investment and ownership experience.