I am appalled at the service in this place. I am a designer, and stopped by to see an item in…read moreperson, but did not have an appointment with a sales person. I was barred from entering the show room until I told the (very rude) receptionist why I was there! When I explained what I was looking for I was told "we don't have that" and then she proceeded to turn around and deal with someone else who apparently deserved attention more. I asked another employee where the sinks were located and I was shooed away and told "over there" as she gestured to an entire side of the showroom. Every time I ran into an employee here I was not asked if I needed help, I wasn't even greeted or smiled at - instead I was given a smug "smile" if you could call it that and was asked to move out of the way. I have been to many high end design showrooms with price points much higher than Ferguson and have never been treated like this. I understand that making an appointment is the ideal way of doing business, however there needs to be a way to accommodate customers without treating them like trash. Whoever is in charge of the sales floor - I hope you read this and I hope some changes are made.

When you walk into Ferguson with its gleaming showroom and countless options for your home and…read morekitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store.

Was a bit skeptical about going worried about prices being too high. I was wrong!…read more We are doing a complete bathroom remodel. The first time we were not greeted as Sierra was with a customer. We wanted to try out tubs for comfort sake. We wanted the perfect tub that was pretty but also was comfortable. After a while a gentleman told us to feel free to look around and try them out. We zeroed in on our favorite and went home to think about it. We shopped around and the price was pretty much the same everywhere. We went back a second time and ended up buying the tub and all our fixtures there. I braced myself at the cost and surprise to me it was well below what I expected. Needless to say Sierra was quite the saleswoman by not blinking an eye when I wanted something a bit more in our budget. She found solutions. Go in with confidence you can try in a tub, sit on a throne and be treated like a customer. Well except for that one guy who interrupted her during our sit down. He was rather rude and could have approached differently. Oh well his behavior gave us something to laugh about. Needless to say go and don't hesitate to ask the questions, come with your budget and allow them to work magic! Also ladies try the bidet in the restroom! It will change your life!

Avoid at all costs. They quote thousands of dollars over Home Depot/Lowes prices and force you to…read morego out and prove it's much lower down the street. Their warehouse team takes parts out of boxes in stock so when their hired plumbers install stuff it doesnt work. They've been to our house almost 10x trying to fix stuff and never reply to emails. This place is a total cluster eff.... My wife and I would have driven to Nashville to buy everything for our home build but too late now. Genuinely, avoid this place at all costs unless you want to fight and argue with this company for months to get simple stuff fixed. Massive headache!!!

So very rude! The people working here act like it's an inconvenience to have to speak to a…read morepotential customer and especially someone with the audacity to enter the building without an appointment! It's lighting and hardware for goodness sake! I guess if you aren't working with a builder and purchasing a house full of lighting they done have time for you. Pathetic.

I called for four weeks for a builder replacement item. If your calls get sent to "hardware" then…read moreyou might as well hang up. Four weeks of call-back promises is probably the worst of customer service. Even the mention of Ford Custom Homes had no leverage. Went from asking for assistance to offering to pick the hardware up if they would get it out of their warehouse for us, Nothing. Four weeks. Done. Graham's Lighting. Cool Springs Blvd. Franklin TN