Very poor communication, have had our vehicle nearly a month(after telling us it would be a week),…read moreI've had to call them several times to check on the status of said vehicle only to get excuse after excuse and promise after promise, the last time I spoke to the owner he made it seem as if I'm harassing him and/or rushing him to hurry and get it done.Unfortunately they either received or damaged said parts the first time they got it and tried to just weld it together and put it on but realized it wouldn't work so had to order yet another part which nobody communicated to us that it didn't get there til nearly 2 days (I called one day they said give them til the following week)after they were supposed to have the car fixed (this is after the second deadline of saying it would be fixed) and the owner was so gruff with me the last time I spoke with him I was nearly in tears and I'm no crybaby it was that bad.

My experience was great. They looked at my vehicle right away. They were very friendly. They didn't…read moreeven charge me to diagnose my issue. I'm not from Bay City but I'm very impressed with their customer service. They were not able to help me ultimately, but that wasn't their fault. They did not try to sell me something I did not need. I would not hesitate to recommend this business.

new owner is not to be trusted. Shady business practices. Family member was told car couldn't be…read morefixed. New owner was very vague on what was wrong with car. he was aware car owner wanted car to be fixable. He offered to buy car for scrap. now he has fixed the car and is selling it at his business for $3,000. said he put $1500.00 in it. this is weeks after he said was unfixable. Car owner has since purchased a different car so is not able to purchase original car back. when asked about it he said "all cars are fixable". the previous owner was a trusted mechanic, so sad that the business went to this new guy.

The owner is amazing, did lots of needed work to my SUV at a great price. Will recommend him to…read morefamily and friends. Thanks Chris.​

Wow! Is all I can about Gales! There moto is fixing cars and building relationships and this true…read moreand they WILL continue to get my business not just for their good work but for their honesty,, integrity, and compassion. I highly recommend Gales on Gratiot rd in Saginaw, Cameron that works the front desk will treat you as if you are the only costumer and not rush you. A+++++ customer service CAMERON!! I referred gales to my mother and I am so glad that I did, it wasn't the best news in the world she got back in regards to her vehicle but when I tell you, they soften the blow with the outcome .. you guys are truly the best! God bless you all Daniella Your grateful customer

Took care of my truck when it was locked in park, delivered fast, friendly and honest opinions…read more These workers go above and beyond even when you do not ask them to. Took them 2 business days to fix and find other issues I have with my vehicle. They even supplied pictures via text and other diagnosis. Well worth every penny spent for mechanical issues to fix your car and keep it going on the road. I highly recommend! I love this place and all their other shops available. Thank you again! I will be back.

I have been taking my vehicles to Conkle's auto service since moving back to Bay City six years…read moreago, I trust them 100% with their diagnosis and with the work that they have performed, it is a nice feeling to know that you are not going to be ripped off I have nothing but high regards for this place of business and will continue to take my vehicles there and I highly recommend them Stan I

I called to see if they could fit me in to replace my blinkers and a brake light and they were…read moreextremely short-tempered and rude on the phone. They said they guess they might be able to look at it and criticized me for bringing it all the way to Bay City for only blinker and brake lights because I live in Tuscola County, even though I stated that I needed to come into Bay City for an appointment and my son's class this evening. Geez I'm sorry I didn't realize you cared where you got your business from. I wouldn't recommend them at all. They might be allegedly good with cars but if I can't call or speak to them without getting talked down to like I'm a child I'll take my business elsewhere. Thanks but no thanks.

Super rude on the phone. Couldn't even spit out what I needed done before the guy said a smart…read moreremark about how he NEEDED to know what I needed done because he has different guys that do different things. Which I understand, but how he said it shows how much customer service this place lacks. So many people recommended this place to me too, oh well.. will gladly take my business somewhere else

We don't take our vehicle anywhere else. They are honest and straightforward about what's wrong,…read moresomething that's hard to find nowadays.

Had a mass air flow sensor go shitty and he fixed it no problem! Was really nice and chill! Let my…read moreboyfriend and I look at a car that we thought was pretty nice! Even talked to me about what it's like to become a mechanic, so that was pretty great!

We found our new mechanic!! Great price and most importantly, honest and trustworthy.read more

I have been a customer for many years and 3 vehicles with lots of veriable issues, I was always…read moretaken fair and fast care of. They had times where they easily could have padded the bill and didn`t. Heath and Bob have always been more than fair..! I have a 92 Tempo they ben servicing for 15 years ..Runs etc. great today..! And lent a loaner car if needed..

Took my Jeep to Price's Auto after a different mechanic said my 4 wheel drive wasn't fixable…read more Price's repaired it like new within two days and offered a free loaner car during that time. They are now my go to repair and maintenance shop. Glad one of my coworkers recommended them and now I do too.

I took my 8 & 11 year old granddaughters for a walkabout in nearby state game area. (less than 5…read moremiles from their office.) When we got back to the truck, I realized that the keys were still in the ignition. Its 20 some degrees outside. I called Price Towing at 251pm and described the situation about the cold and the kids and was told that someone would be there in 35-45 minutes. He did not arrive until 416pm and that's 85 minutes later! In between times I made 5 follow-up calls to them and 3 of them went unanswered. The young man shows up in a older unmarked car, he had some difficulty unlocking my truck and made a 3 inch tear in the rubber weatherstripping in that process. This company is not professional and should be avoided. Other wrecker services will do a much better and quicker job.

I recently developed a transmission leak on my 98 Jeep Wrangler. After getting my 60 year old butt…read moreunderneath her to investigate, I discovered what appeared to be a leaking gasket on the tranny's pan and the majority of it was blocked by the skid plate just below it. I decided I was not going to attempt all this without a hoist so decided to take it to a transmission shop and eventually decided on Price. Good reviews, simple repair, what could go wrong. After this shop had it for several days, I was called by Tammy with a list of things that needed attention. The pan gasket did in fact need replacing along with the seal on the shifter. I was also told that my steering arm needed replacing and one of my brake lines was very close to failing. I told her to get the work done and after getting it back noticed immediately that i was still getting tranny fluid on my garage floor. I was told by Tammy that I could expect some residual fluid so after several weeks of continuous leaking, I decided to take it back and have Price take another look. I got it back after a few days and was told that some of the bolts needed tightening and was assured by Tammy that there would be no more leaks. Unfortunately it again continued to leak. I then decided to take it to Smitty's in Vassar area and was informed first that the skid plate had never even been removed because all but one bolt were seized to the frame and the one bolt that remained was recently broken off, probably by a Price mechanic. Also because the bolts to the pan had been overly tightened, the pan was now unable to seat properly and would now need replacing. The shifter seal also appeared to have never been replaced.After getting the jeep back, i then went back to Price and asked for a partial refund on the improper repair that had been done. Tammy told me that she would need to discuss with the owner about my request and would get back to me on it. After a week without any call, i called and spoke with Tammy and was told that the owner, a Justin Price, refused to refund me anything. So I am writing this long drawn out review in hopes that someone else who might be considering taking your vehicle to this establishment, might want to think twice. I wish that Price had at least called me about the seized bolts on the skid plate instead of half assing the gasket replacement and I wouldn't have come to this. Update: the owner, Mr. Price contacted me and tried to figure out exactly what went wrong. Seems there was some miscommunication and after verifying my story here, he promptly refunded my money that had been put towards the gasket repair and seal replacement. Thanks Justin.