Owner made everything right. Thankfully he saw the issue. Office person was not accommodating after…read morethe sale and install. Again, thank goodness for Bob.

I happened on to this local carpet place by accident and couldn't be happier!…read more I discussed carpet options with a couple of staff people but also lucked out and was able to visit with the owner. He taught me so much about carpet pad and types of carpet. I explained where the carpet was going and my usage and he pointed me in a different direction for carpet choices. The crew assigned was top notch. The lead on my job has been with the company for over 20 years. Seams look great. The stairs look great. The overall job was very professionally done. I plan on returning to this business for new bedroom carpet later this year.

Great service. Jordan was really thorough and explained everything. Great quality service at…read moreaffordable prices. He also noticed some incorrect features of our initial carpet install by another company and fixed the for us. He cleaned up after himself which I really appreciate since I have a lot of kids waking barefoot around here. I highly recommend this company!

Jordan did a great job from quote to completion of the project. He kept me informed and the…read morequality of his work is excellent! I highly recommend J's Floor Service!

They were very friendly, quick, and helpful with the whole process. They provided exactly what we…read morerequested!

A few months ago KC Wholesale Carpet did a magnificent job for our fraternity house basement floor…read more The product and install was professional all the way through. Hats off to this locally-owned small business that sets the bar in every category (including customer service)!

To anyone out there thinking of buying flooring from these people buyer beware. September 2024 we…read morepurchased laminate flooring for our dining room. We told the salesman that we needed something that would stand up to our dining room chairs that have plastic rollers on them. The flooring he sold us he assured us would do the job. At about a year the laminate has begun to wear away due to normal use. When I called to report this. They initially said it should be covered by warranty. They then called to tell me it would not be covered because the flooring was not made to have chairs with rollers on it. When asked why did the salesman lie to us about their flooring. Their response was not their problem. So find a company that is willing to stand behind their product, and have them put it in writing. We will be replacing more flooring next year, but will never use Empire again.

**Update** They responded to this review 5 days ago saying they would reach out to me, yet have…read morenot. Tells you all you need to know about their customer service. A dishonest and ethically challenged company. Do not waste your money on this inept company. For LVP flooring, the only attractive colors are the thinnest and cheapest planks available. The higher quality products are only available in grey colors. Installation process and cost were ok, but its hit and miss with the contractors they use for installation and warranty repair. Between the 4 or 5 visits it took them to finish installing about 400 sq ft of LVP planks, only one of the contractors were highly skilled. We had an installation issue where the floor wasn't leveled properly leading to a significant low spot in a high traffic area that caused a plank to keep chipping at a seam. I guess we purchased some thinner planks since the thicker grey colors were not an option we wanted. The installation guy made sure to tell us several times it was a thin and easily damaged grade of flooring. They came out fairly quickly and replaced the chipped plank, but didn't address the low spot, so it chipped again within a week or so. Installation then kept telling us it was a warranty issue, and warranty kept telling us it was an installation issue, so it took multiple calls and canceled appointments over the course of about 2 months to get them back out to properly correct the issue. I was actually told by the warranty representative that it'd be easier to lie and make up a story that we accidentally damaged the floor by dropping something on it to get the issue resolved. That's what I did and managed to get an appointment scheduled within a few days. I then had to personally make sure the contractor corrected the low spot when they replaced the plank. I'm guessing the installation department was trying to prevent a "recall situation" to avoid dinging some key metric in order to maintain bonus or commission. Just recently we dropped a dog bowl on the floor causing a 1" gouge to one of the planks. I called and spoke to a warranty rep to see if this was covered under the accidental damage warranty. Three days later they let me know that the claim was denied because "throwing an item" is not covered. The notes from my call apparently stated I said "a dog dodge ball was thrown at the floor". I don't even understand what a dog dodge ball is! Either they are dishonest and changed my statement to make sure the claim was denied, or they are so inept they can't even properly document what a customer says. I'm not even that upset they denied the claim, we did cause the damage and it isnt that big of a mark. I'm just blown away by the ineptitude and dishonesty of this company. They may be affordable when compared to other flooring companies in the area, but you get what you pay for. Save yourself the hassle and try someone else.

We just had our whole house redone and were initially very pleased with the experience. Ernesto was…read moregreat. The installers, however, were not. We had lvp done on our basement stairs and ended up 5 short. They told us that wasn't their problem. We now have to wait another 2 weeks for them to come back to complete the stairs. We were also told that haul away of our old carpet was included. They left a houseful of old carpet on our front lawn because "it smells". It's 25 year old carpet that has pet stains which is why we were replacing it. Now we have all that old carpet and padding sitting on my grass until next week when we have to pay for bulk pickup to get it. It's just sad that what started out as a great experience has turned into a very bad experience by the people installing, who we learned are contractors and don't actually work for Big Bob's.

We've used them multiple times in our home. They are very responsive and fast! Prices are the best…read morearound as well. Definitely recommend.

Dustin and his team made the whole process of redoing the flooring in our basement fast and easy…read more Quick, competitive quote, professional installation and fast turnaround. We will definitely use them again!

From the owner: When it's time to refinish, repair, or install hardwood or laminate flooring in Kansas City, trust…read moreyour property to the experts from Kansas City Flooring Pros. Our team consists of technicians that are passionate about the work they do, and they will never skimp out on materials, methods, or time spent on a project to save a buck. We take pride in doing the highest quality hardwood flooring installation in Kansas City and the surrounding areas. We have a long list of satisfied clients in our portfolio, and that's because we guarantee you're going to be delighted with your results, no matter what size the project is. Have you been considering oak flooring installation in Kansas City? It's a job that you should only trust to the professionals. It's a significant investment, and there is no room for error. When we hire a flooring contractor in Kansas City to work for us, we make sure that they already know or are willing to be trained to fully understand the most modern and efficient ways of installing hardwood, laminate, and even tile for your bathroom. When you get a flooring installation in Kansas City, you want to make sure that it's going to last for many years to come. Let us talk about your options with you and provide you with a free estimate. Our design team will work closely with you to select a color and style that is best suited for the interior of your home. You're going to love your new floor. That's our promise to you!

We had a great experience getting backsplash for our kitchen refresh. Chris came out quickly for a…read moremeasure, and Beth was really friendly in the showroom and helped us choose a tile that looks great with our cabinets. Paul did a great job with the work in the house - he was really careful since all the counter and cabinets surrounding the tile were brand new, too. Everyone was very friendly, and the cost of the job was very reasonable.

Hidden jewel in the Northland. Pleasantly surprised by the large selection of flooring products…read moreand the experienced staff!