Super satisfied with the tow truck driver that came with a smile to help me out thanks Dave lmfao!

first of all this isnt a real tow company. they arent looking to help the stranded or wrecked. their only job is to work with local security to scam customers with out of state plates and tow their cars from a parking lot. we were using the parking lot right as customers of chase and pavilions. we had proof of using the surrounding shopping centre. still lovely angel would rather scam us with forged paperwork. stating we were there for hours. which is a complete lie, then goes on to laugh at us after we point it out. these people are the truest definition of SCUM. how these folks sleep at night ill never know. but ill tell you one thing. that paperwork hetter match those cameras, or youll he seeing a lawyer real soon. ;) read more

I was so disappointed when I found out that I had to get my vehicle towed because I couldn't find the key to my wheel locks (flat tire). Since I work for AAA, I've heard a few bad experiences with towing providers and I was a little nervous about my first experience with towing my vehicle. By the time I got off work to get assistance, my phone died and I was already 15 minutes late for my towing service appointment. By the time I contacted AAA and Southside Towing to follow up, it was really late. But Mike was not bothered by that at all! Not only was I late, but he was lost and I felt so bad that he was unable to reach me. He was very understanding, polite and patient and he knew exactly what he was doing. I am 100% satisfied with the customer service he provided today. I would recommend to anyone I know to use Southside Towing thanks to Mike! read more

Despite the owner's insistence that they work for businesses and the city. They are more like hunting vultures out to ruin everyone day. It was after 9pm and all businesses in the plaza were closed and there was ample parking. So we can rule out the possibility of business calling them.. The towing vulture hovering around took my car but when it aggressively came back for my friends car we got back to the parking lot. Upon seeing us the towing truck sped up and fled like a criminal not wanting to get caught committing a wrongful act. Why can't they give people a break... It was not a busy time, in fact it was peaceful and empty in Newport Beach. Even if I get a parking ticket from the cops, it'd be cheaper ... I once inquired the negotiated rate between towing companies and insurance and found the rate to be humane only $50-$100. What the towing companies charge private citizen like me for towing my car 1 mile open their gate and store the car for 15 min is $335 is just outrageous. They said they do not make the rate but they sure lobbied the rates to be this high. Towing companies are out to rip off people, ruining life's when people are driving too safe on the road and not enough accidents occurring or break-down cars. The future does not look so bright for these towing companies as cars get more advanced and safer. Either they go out or raise their prices and hunt for clueless innocent law abiding citizens who barely make an innocuous mistake. Response to Southside Comments: - accidents unfortunately happen but the towing rate will most likely be pre-negotiated with the insurances so doesn't pertain to the outrageous charges. I have insurance too, why can't I have the same rate? - why does Huntington Beach, garden Grove, Santa Ana have lower towing charges? And so high in Costa Mesa. A private citizen wouldn't know. - sinages: there were signs but they weren't at the entrance, they were hideous in the dark corners, only noticed them after getting towed because was trying hard to find the company info. - the restaurant we went to was in the same plaza, sharing the same roof with other units so probably owned by the same guy... -cost of operating $200k/year is high which is good, the lot was empty with only one totaled car and mine so probably going out of business soon. Let me check back in a few years. - supervisors werent available to discuss quoting they all went home. read more

Regardless of the unfortunate situation of getting my truck towed. The staff at Southside Towing yard is remarkable. Ben is a very good man and went the extra mile to assist in securing my truck Black F150 that was in the yard for numerous days. He and his team routed out the most efficient path to retrieve and secure my truck. South side towing is very fortunate to have such a good reliable staff that is willing to go extra steps to assist the people that walk through the door. There was also a supervisor that was working today that guided my situation to secure my truck and I was very fortunate to have even a supervisor that was willing to take his time to help guide the matter. I wanted to say thank you for making an unfortunate situation such a pleasant experience. read more

I needed a tow from our shop a couple of minutes away from this location. Called in at around 12 o clock and was told it would take about 45 min- 1hr. Called them back at about 2:20 and then was told it would be another half hour. Its now 3:20 and I was about to call them to cancel and they just showed up. will I use them again? Probably not. 3 hours and 20 min? Im glad I wasnt stranded on the FWY.. They got the job done I guess with help from the guys who work here. read more

My son got his car towed from the retail shopping center (Promelli's market) at Irvine Blvd and 17th street in NB when he left it there over night. He left his wallet in the glove box and was obviously concerned about the $225.00 cash still being there. We got the car back and all the cash was there. The guy behind the counter was polite, professional and smiled when I thanked him for the cash being in the wallet as my son took the $225 out of his wallet to pay for the tow. read more

do not, i repeat!! do not use there services! they will damage your vehicle & tell you its not there problem!! benjabitch is an extremely rude piece of sh*t!! read more

Getting your car towed is never a fun experience. It's even worse on Christmas Eve! My daughter parked her car in a reserved spot and Southside Towing was called to pick it up. By the time we tracked down her car, it was closing time. I called and they stayed open late for us so that we could pick it up immediately. Having spent most of our money on Christmas presents, we were pretty tapped out. But Alexis and his manager worked with us on payment and were so very helpful. They made the best out of our bad situation and renewed my faith in the Christmas spirit! Thank you Southside Towing for showing us kindness and compassion. Merry Christmas and may your New Year be blessed. read more

Definitely want to give a big shoutout to Adam from Southside Towing.. I'm currently on the side of the highway and he is very fast, friendly and gave me the fastest tire change ever.. Promote this guy ASAP ! read more

This is hands down the best and most professional tow company I've used. I am a property manager for multiple properties in orange county and Southside is the best! I highly recommend! read more

I was not towed. After releasing my car to my insurance, which there were many phone calls back and forth to get the form to the correct email address since the website wasn't up to date, my car was gone through. My insurance person even over heard your guys taking about going through another vehicle in the lot as it left your facility. read more

Had wonderful help from a driver name Papa today ! My truck Wouldn't start while picking up our families Christmas tree at a lot in Newport Beach ! He was completely helpful and his confidence, friendliness, and capabilities helped me get the car started. I was then able to get it to the mechanic this morning. Appreciate him and his professionalism. Automobile club is lucky to have him representing them. Southside towing has a good employee I would call them again! Thank you! read more

Just got a nail in my tire they are fast friendly. Carlos you are my lifesaver today. I'll keep your # just in case I need you again. I hope that I will not! It's hard as a woman to feel safe and assured. You did a great job by giving my that peace of mind! Thank you so much again!! read more

My only complaint is that when my car was towed in error, and I was promised a refund, it took a month for them to reimburse my money. They are slow to respond by email, and phone calls were not returned timely. They required that I provide a copy of the invoice. They lied about when the check would be cut, and they lied about when it was mailed. Very unprofessional conduct, but the worst was the frustration that I had to bear by repeatedly having to contact them and then being ignored. I would never use them voluntarily. read more

Jeff was so helpful! My car broke down in the middle of a huge intersection in Newport and he towed my car with me in the truck all the way back to Hermosa Beach. 10/10 would recommend!!!!!!! read more

First off I want to say this is a great tow company. They have been towing our trucks and my vehicles for years. They are honest and very reasonably priced. I recommend them to my family and friends. read more

My kid got the car towed. showed up to get it out and James was very professional gave my kid some advice. read the sign in front of you before you park. some times they just have to learn the hard way. thanks James read more

Discovered my car had a flat tire while I was at school today, so Jeff came to my rescue. I've had my fair share of car problems in the past and almost every tow service that's helped me looked like they hated their job and were rude. Jeff on the other hand was awesome and went above and beyond to help. I appreciated the fact that he got there in less than 15 min and greeted me with a smile and lots of jokes. Made everything less stressful for me. Amazing service!!! read more

Got my car towed from my neighborhood last night and I called and confirmed that my car did indeed get towed. I talked to a lady on the phone who was really nice and helpful! When I finally went in I dealt with Brett Ben and Carlos and they were all very nice and helped me out and even let my friend use their bathroom! Good people to deal with despite the circumstances. read more

Keith was awesome very knowledgeable and friendly the crew were funny and the location was nearby

This place has a bad reputation but don't listen to the hype. My car got towed by mistake because the security guard in the complex I was parked at was new and jumped the gun. He towed me before 11pm when he should have waited until after 11pm to tow. Of course I called Southside and left my contact info for someone to call me back. I thought for sure no one would ever call me back. Within an hour, both owners called me to apologize and issued me a refund! : ) They were super nice and very understanding. A lot of people would tell me bad things about this place but honestly, I experienced nothing but professionality and kindness. Southside towing is definitely smart because they follow the infamous saying.... "Treat others how you would like to be treated" read more

I would not ever use them again, they sat my car front wheels up on 4x4 and it popped my tire, I will be a cold day before I use them. then while we were there he said you have a flat tire when I looked behind the tire it was blew out from being sat on a 4x4 block. I have towed for years and I know this is not a good practice. It just shows that they don't care. read more

Gus showed up to tow my Beetle. Really nice guy and took care of my car quickly. Very happy with the service and how fast they were able to respond. Thank you again. read more

We got our car towed even though we paid for Parking , had my ticket / receipt proof, and they still towed my car. The owner of the establishment elks couldn't believe it , and top it all off this scam tow company slapped a bill for $450 for the tow. We had our baby with us the entire time through out this experience read more

Just finished reading most of these reviews and I see what happened to us seems to be a recurring issue with this company. My boyfriends car was towed from my community because of an error on my HOA's part...anyways when we went to pick up the car, we couldn't open the driver side door and we saw that the seatbelt had been wrapped around the steering wheel. When we questioned why they had gone inside the car we were told they had to lock the steering wheel, hence why the seatbelt was wrapped around it. We were told to contact the office in Orange regarding the damage and the lady was extremely rude saying the car was damaged before they towed it and that she knows all of her drivers and none of them damage any vehicles and then she hung up on me. We then preceded to drive down to the office to show them the damage and they agreed there was damage but still would not take responsibility. Needless to say we will be taking them to court...it's the principal of the matter that they have been getting away with unethical business practices, as well as getting reimbursed for the cost of the damages. read more

Harry came out from Southside Towing to tow my car home. He was so kind, professional and definitely knows what he is doing! Thank you again, Harry! You are the best! read more

A HUGE Thank You to James for being so helpful and providing excellent customer service! After getting my car towed i thought that it was going to be at least another 2 hours before the car was in my possession. 20 minutes later i had my vehicle and was on my way home. Thanks again for the great service! read more

Needed towing of Mercedes recently from storage in Costa Mesa to repair facility in Costa Mesa. Dave, a very proficient and engaging man arrived swiftly and completed the tow efficiently and well. The equipment was first class as was Deve. read more

Illegally towed my car. Ripped off the bottom side damaging my car and didn't notice me of it. I tried getting in contact with companies they work with and they gave me wrong numbers to waste everyone's time. They don't share important details about how to get your car back so they waste more of your time. They show no grace. Poor customer service. read more

Dave at Southside Towing is great. He worked with my son, a vet to help him get his car back! Thank you! The staff was great as well professional with answering questions and explains the process read more

Just had my car battery die on me in Huntington Beach Bella Terra. They were on all the signs. I called them and helped me. It took 10 minutes to get to me and not even 2 minutes when he got to me I was on the road again. Thanks Carlos. read more

These guys are vary nice, and helpful. Hopefully my car never gets towed again. If it does I hope it's by Southside Towing.

I ran out of gas and Prisciliano got there, quickly, put gas in my tank and made sure I got to the gas station safely to fill up. He went above and beyond and even adjusted my bent gas tank for me. Highly highly recommend Southside Towing and Priciliano! read more

First time needing a towing service, my car broke down on my way to work. Called them and they gave me an estimate over the phone which was beyond a fair price also noticed they were one of the closest and best rated towing services near where I was. They got to me in less then 30 minutes and the driver was beyond nice and accommodating. So friendly completely made my morning better from the incident that happened prior. Took me to my mechanic and was absolutely wonderful. Hoping I never need to call a tow service again but if I do I will totally be using Southside Towing. 10/10 recommend. Wish I had gotten the name of my driver because he was literally OUTSTANDING , amazing customer service especially when the customer is visibly distraught over what happened. read more

I have had 2 great experiences with towing from this company. Harry Silao is the best! He showed great skill and care taking care of my vintage car which needed to be towed. So I really appreciated the skill and care. Harry is the best! read more

Great work, Southside crew! Jill is the best! She just went out in the pouring rain to help me get my junk out of my totaled car. Thanks for the excellent work! read more

HARRY S. Was the best. Thanks UC. Paul from Anaheim. He did great work and made our day better

Dave was very helpful. There was some confusion as to my vehicle having a hold. Dave apologized about the confusion and cut me some slack on the fees. They are professional, curious, and helpful. read more

Not bad guys really just guys doing job. Answered my calls quick and was pretty straight forward jn returning my car.