I recently had an incredibly stressful experience after my car was towed the day after moving into my new apartment complex due to some confusion with parking permits. The whole situation was very frustrating and overwhelming, especially during an already difficult time. That being said, Abraham was genuinely so kind, patient, and understanding throughout the entire process. His help made a really upsetting situation much easier to get through, and I'm very grateful for the care and professionalism he showed me. Thank you again, Abraham, for your kindness and help! read more

Amazing service. After an emergency the manager Abraham was able to assist me and get me the help I needed. He answered quickly and made a stressful situation manageable. 5 stars, if I could give 6 I would! read more

Although my vehicle was towed for reasons outside of southside Towings control the experience with the customer service was excellent. Chanel did a great job and was quick to assist me. Thank you Chanel :) read more

My car was towed and I called the tow company to find out where I can pick up my car after I got off work. I got home and Ubered to the Orange location which they gave me the address when they found my car. After spending $50 on Uber Southside towing said my car was in another city $50 Uber ride. Really !? So mad had to cancel my 2 appointments because they sent me to the wrong tow yard !!!!! read more

In what was a pretty frustrating situation, Harvey handled himself with professionalism and got us through it. He was poised but empathetic to the situation. Its not easy giving a high review but I cant deny that Harvey was a true gent through it and deserves the recognition read more

I want I want to share my experience with Southside towing. The Rebecca her way to help . It was a difficult day for me all the way around. Had nothing to do with my husband's car being towed. She showed understanding. She repeatedly told me that everything will be OK. Thank you, Rebecca. It meant a lot to me to make this process easier for me. read more

just another predatory towing company breaking California law. they work closely with another really shady company That's also breaking the law OC patrol. read more

Place is an absolute racket got charged more than they told me over the phone and the fees are wild. Thanks for doing gods work! Thumbs up

This is a shitty place! People work here doesn't have any sympathy. They towed my car , paid at the police station. When I come ; they won't release the car bc the car re registered under my moms name who is in hospital( brain bleed) and then I need the car to pick up my car at 7pm from LAX. . And with out my mom's signature won't work. So we got the signature paper they requested. They said my California ID won't work, need a driver license. So I have to wait like 2 hours in the cold for my dad to come while my son is waiting for me at the airport. What an ass ! And they charged $590 for about 5 hours storage here! $&@@$ BS they towed at CVS and I did purchase item there but parked more than one hour. (Parked 3 hours) Which they didn't say If you park more than one hour I will tow your car. read more

Southside Towing - Towing Near Me - Orange, California

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Illegally towed vehicles and demanded exorbitant fees to release them. When requested, the fees were to be waived. Southside Towing refused and lied, saying the business establishment, of which we were customers, requested towing, which was not true. Southside Towing company representatives also refused to provide the name and contact information of the owner. read more

very discriminatory and racially biased company. the lady called us "kids" when on the phone requesting information for two towed vehicles. Refused to provide company policy and saying she didn't need to explain herself to us before hanging up twice. Made my brother and I wait over three hours in the rain. Absolutely nothing good to say about this horrendous company. For the institutions working with these folks, think twice. Made a bad situation expontially worse read more

I was involved in an accident and because they took me to the hospital I had no idea where my car was for a while. Once I found out it was at Southside I only spoke with Betsy. She's been amazing, no matter how many times I called or questions asked she was always helpful and very friendly and courteous. She helped me out in every way I needed. If I ever need a tow again and have the option I will only deal with Southside tow and especially Betsy. read more

My apartment complex towed my car to this place. Definitely a nightmare situation for anybody but I called ahead of time to get information. They are appointment only for their after hours but once i arrived they quickly opened the gate, no delay just call them and they will open up. Andrew helped me out and he did such a great job of being empathetic and understanding, not rude at all and it felt like we knew him. Getting your car towed isn't ideal but this was a very seamless transition given my apartment complex is the one who requested them to tow my car. Thanks Andrew for your compassion at almost midnight! read more

We had a few issues with our paper work and they went above and beyond to help me. This was a frustrating situation but the fact that they helped me out made the situation a little lighter. The receptionist was nice and kind and very understanding as well. read more

AMAZING SERVICE! Thought I was done for but they came in clutch LITERALLY!! THANK YOU SO MUCH JUNIOR FOR YOUR HELP very sweet vert understanding and gets the job done perfectly. Once again thank you for your service and kindness will definitely be calling you guys again if needed! read more

I checked my credit card statement and there were two fraudulent charges for a hotel booking and a spa, which is strange because I never lost my card. Noticed it just a few days after I picked up my car from here. They don't accept cash, they make you walk outside to your car to grab your registration as proof that you're the owner while they hold onto your card inside. I would report this business if I could. Beware the workers will steal your credit card information read more

This customer service rep we called on July 28th, 2025 at about 11:30pm was impossibly rude, cut us off, and spoke to us condescendingly (with a hint of enjoyment in her tone). She even tried to jab at us by snarking, "Are you mad?" She offered no valuable information on how to collect the car. So when we arrived, we waited 90 minutes, on top of that, and were lied to multiple times by many workers coming and going the entire night about who could help us. We didn't get our car until 1:30AM. The company also towed our car from our complex with no authorization - because it would never have been granted! They towed us from our own spot that we pay for. Completely unprofessional. Now mind you, I had my car towed once years ago when I parked in a parking lot I shouldn't have, and they were actually nice to deal with. These people were beyond impossible. I understand dealing with tow companies rarely get pleasant people, but this was beyond ridiculous. I'm an apartment manager at another building, and from what I can tell, proper protocol was not followed. We will be following up with Anaheim P.D. read more

I got my car towed this morning there was 2 car seat in the back so you if you see any type of sensory toys i hope you would assume they belong to children I had a unopened packed waiting to surprise my children with a awesome gift from there aunt and after receiving my car back the sensory keychains were gone it was 3 of them the disgusting behavior that this supervisor Gary carries is so unprofessional and sad now I see why they have employees stealing because he doesn't even care. He gaslighted me into thinking I didn't leave anything in there but his employees sure left the trash behind GARY YOU ARE RUDE ! And very unprofessional never have I felt such disappointment with a grown "man" read more

Southside Towing - This is where the keys boards were at - Towing Near Me - Orange, California

My car was wrongfully towed Tuesday April 16th from my friend apartment. We paid for the permit and everything Went to the tow place, the manager with the red hair was disgustingly rude as I kept informing her the tow wasn't valid. I had to drive to the apartments and talked to the manager and showed the apartments manager the same proof I showed the tow yard and the manager at the apartments said, and I quote, " IT WAS A WRONGFUL TOW" I went back to the yard and demanded they let me car go. She took her sweet time letting car go. I said the apartments call you right, and said it was a wrongful tow and she said it was a courtesy, to make herself feel better. My brand new Mercedes was SCRATCHED badly on the front driver side bumper. My matte bumper is damaged and it's $5800 to repaint I filed out a form and they said they would contact me within 72 hours, it's been past that. I'm suing. My car is matte and they scratched my car and refuse to take ownership. My car shouldn't have even been towed and they scratched my car badly. read more

Southside Towing - They scratched my car when they wrongfully towed my car - Towing Near Me - Orange, California

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This place is full of NPCs ripping people off. I would never have them tow my car. People get a AAA membership or some other vehicle towing service before you need it. read more

rebecca helped me get my car back asap. very thankful for her kindess and the fast process.

Freak shows stole my 3 AUTISTIC nephews sensory toys for ABA THERAPY that they had just recieved as a gift from myself UNOPENED with the TRASH LEFT INSIDE WITH THEIR DIRTY FINGER PRINTS all while there was CHILDRENS CAR SEATS IN THE BACK MEANING THOSE TOYS BELING TO KIDS and GARY their SUPERVISOR defended his workers saying we insinuated they stole them when no one else had the vehicle besides his BUM workers. we all know what it's like to defend colleagues but when it's MORALLY wrong it's not hard to correct it. If GARY doesn't pay them enough to be able to order their own that's no one else's problems. stealing from AUTISTIC kids cause you're a bum and can't afford your own is weird behavior. read more

Southside Towing - Towing Near Me - Orange, California

I had an amazing experience with southside Towing. My car broke down unexpectedly on the highway, and I was pretty stressed out. I called them and was immediately impressed by how friendly and professional the dispatcher was. Within 20 minutes, a tow truck arrived--faster than I expected! Ramon was courteous, efficient, and clearly knew what he was doing. He got my car loaded up quickly and safely, and even gave me a ride to the repair shop. What really stood out was how calm and reassuring he was throughout the whole situation. It made a stressful moment so much easier. Highly recommend south side towing company for anyone needing fast, reliable, and respectful towing service. They truly go above and beyond! read more

This is always and the only towing company that has a heart these guys are THE BEST!! There not your average tow company they actually care and I love the staff everyone is nice it's a trip love them read more

Pure Predatory Towing! My girlfriends car was towed because she was parked in a guest spot after 10pm in her development. Over $500 to get her car back!! The car was towed at night, after dark. Check out the signs during the day. So unfair. They would not budge on pricing and they were ready to charge additional money if she didn't pay her bill and pick up her car. How do you sleep at night making money this way?? I guess her only recourse will be a lawsuit. read more

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the only reason for the 1 star is because we HAD to in order to leave this HORRIFIC review. my car was DAMAGED at the TOW YARD by CURTIS the driver admitted too doing so by the forklift at the yard.Upon bringing it up a rep attention they offered to "take care of it" (side job) or that i could be given a paper copy material to write down the occurrence of what happened which i did ask for but the advised to to pull to side. after an 1 hr and speaking to manager GARY NOTHING was resolved but $50 dollars after being disrespected by curtis, jr and gary AND left outside for over an hour having to call dispatch 4 times. I realize my car is not a brand new mercedes it's a older hoopty honda but that is NOT the point. they DMAAGED my vechile and distracted and LAUGHED in my face INCLUDING the MANAGER which JR AND CURTIS mentioned GARY (the manager) would do to me. read more

We were running late to pick up our car. We called them and they answered after hours helped hold the car for us. Betsy at the front desk was incredibly helpful and sweet. Excellent service and staff! read more

Excellent customer service! Very prompt to service calls and very helpful. Definitely recommend using them as a Towing vendor. I actually decided to use this company at my business after my car was towed at another location. Of course it was my fault, but they took care of my vehicle did not damage it and answered any questions I had it was a very valuable experience. read more

What a ripoff. This company is a scam. If you're reading this and you need a tow truck, I would highly recommend avoiding this tow scam company and call another company if you're in need. The oh well sucks for you attitude from the staff was ridiculous. Girlfriend's car was towed from my complex on a Sunday and (conveniently for them) they charge 100 bucks more on sundays. Never have seen a tow truck around and have lived here for two years. I have 1 parking spot and visitors have to park on street. Street is always full so visitors have to sometime park in the fire lane 30ft from my condo. Parked there for 20 mins with hazards on. Car was gone after 20mins. Called them and they said the drivers patrol around looking for violations?? Are they law enforcement now? Who gave them this authority? Shame on this place. They charged her 400 dollars for a 1.2mile tow 100 of which was due to being a Sunday and 60 being 24hrs hold. Had her car for 1hr. One of the drivers told me he was at my complex 3xs today. How profitable for them. Had a huge lot full of 100 brand new tow trucks wall to wall payed for by the Sunday parking scam no doubt. I've lived in Orange my whole life and never have seen or heard of this company. Was told if it was LA, it would be 600. This company is bringing LA scams to Orange. If I ever need a tow, I am calling another tow company and you should too. Literally highway robbery. read more

Shout out to joseph! He helped my boyfriend release the car asap while being empathetic. it's easy to blame the tow company rather then the actual people who called in the first place, but he kept it cool which helped us keep it cool as well. thankfully, unlike other reviews, our car wasn't touched or damaged. he made this bad experience a learning moment. read more

Such a scam place. I got my car towed and picked it up within maybe 30mins and got charged $425. Was parked in my apartment complex and with the heat here it must've peeled our parking permit from the window. It was still clearly visible and was funny because it was right under my work sticker and they apparently saw that one so they for sure saw my plain view apartment one that peeled off BECAUSE OF THE HEAT. I would somewhat(not really) get if it was flipped and couldn't see I'm from my apartment complex but when I went it was there in clear view. read more

Great towing company. Abraham and Ramon. Are beyond helpful and professional, the whole team is so friendly. Use them for all your Towing needs. read more

Towing pregnant woman's cars most of them struggling with high risk pregnancy and they can care less, animals making money off pf people in grief and stress. Thank god my credit card ppl saw the inhumane and wrongfully and confusing signs and I won my dispute with them! Horrible company my car wasn't even there for 30 min and they charged me for the whole day. I'm read more

Towed a wheelchair van and refused to bring it back. Allowed a disabled person who had no other options to be stranded for hours, person on the phone was extremely rude and unhelpful. Do not support this business 0/10 read more

Harvey was super helpful with my car as the battery went dead when I picked up. Very friendly. The rest facility also was nice and other employees were easy work with. read more

My car had been towed from a spot I wasn't supposed to be in, and I had many difficulties retrieving my paperwork to let it out, but the front desk was extremely patient and helpful and remembered my coming in and the situation. I had even forgotten my license there, and they kept it safe. Evelyn's customer service was highly appreciated due to her helpful insight, kindness, and excellent conversational skills. This was a bad situation on my part, but this place did all it could to make it less so. read more

Most pleasant tow yard experience I've ever had. Especially if you have to be here, you know it can be a headache, but when there's people that are actually nice, and trying to HELP, it makes the world of difference. Ryan was super friendly and helped me find my car and then jump the battery so I could take pictures for my insurance company. Gary gave me great and very helpful information to navigate what to do in my whole process. I walked into this situation dealing with messy drama and they helped me sort it out seamlessly. Thank you!! read more

My car got towed here in the night. I called and the lady on the phone was very rude, I had to call back to get the address & hours because of how fast she talked and hung up. Staff were not welcoming only one lady was truly helping me & then someone else took over. there was damage to my car in the front VERY noticeable and no staff mentioned anything about it. When i saw my car in the lot, it was there w/ a big ass square dent in the front with scratches as well. $400 to get my car back with damage read more

Southside Towing - car, car damage - Towing Near Me - Orange, California

Southside Towing is a predatory tow company that towed me from a spot and damaged my car. The spot was not authorized by PD, was not in red, not in handicap...just a regular spot. This was a Sunday and they requested I pick up my car on Monday to save me money only to try to charge an extra day for storage. This company needs ethical standards and GM Gary Hernandez needs to drive a cab. Do I need to go into more details since all the other reviews are nightmares as well? read more

They improperly tow vehicles at my community I live in. They do it cause they make easy money. They towed me despite me having the parking pass in plain view read more