I've only heard wonderful stories about this home. This is where I'd like to live out my elderly…read moreyears, if I'm blessed to live that long.

I would give six stars if I could. We were very anxious about having to put our 90 year old mother…read moreinto assisted living. Between other family members I have probably been to at least two dozen area senior care centers (from alright to not acceptable). None of them come close to the care our mother has received here. I called many other facilities that had a continuum of care and they all said that our mother would be skilled nursing (because she requires help transferring and dressing) which would be $6,000+ per month for a shared one room. St. Agnes said they thought they could get her to improve and be more independent and they were right. Here she has her own studio apartment. They are genuinely concerned about all aspects (physical, mental and spiritual) of our mother's wellbeing. She has been here only a month and we have already seen a physical and mental improvement in her. The nuns are very compassionate and coordinate every aspect of her care.

This review is for the REHAB FACILITY - They get 2 stars bc…read morethe place is extremely beautiful,clean,and excellently designed on a lovely sprawling piece of land. OTHERWISE they are the typical broken American system. No one knows what the F is going on and everyone is an authority. As soon as they have your money, everything they offered to help you with gets tossed out the window,and they want you out ASAP. No one returns your calls, the case workers are the typical unhelpful monkeys for the system, and the food is terrible. Patients order from their menu and may or may not get what they ordered. I would not recommend going here for rehab. I experienced much better comprehensive and overall care and better food at Laclede Groves .

Awful Place!! Night staff is useless. They hid call button and when we tied it to bed, they just…read morenever came when it was pushed. Staff just sitting on couch on their phones, if it was so understaffed then definitely wouldn't have time for that. Very expensive for absolutely awful care if any care at all. Unexplained bruises, a couple falls, diaper always wet, they definitely don't shower/clean the patients regularly if at all, laundry service nonexistent, never followed dietary orders, and on and on. Have no idea what I was paying for other than a roof over her head, a very expensive roof. Don't send your loved one here!!!

This is a terrible place! Do not put your loved one here. Under staffed,…read morenot clean and I know first hand that my mother was not treated respectfully by aids. They let her sit in extremely soiled depends and then get a terrible sore that they did not know how to treat. This was seen at the hospital we took her to. Rooms were not clean, laundry facility was a mess. They throw everyone's laundry in together and then don't know what clothes belong to what resident. Memory care workers do not understand how to handle people with dementia. They just yell at them! They make all the residents come out of their rooms to the main area where they can just babysit them while talking on their phones. PLEASE don't fall for their fake presentation on tours.

i want to report an abusive situation at Michael House, the memory care unit of Mother of Perpetual…read moreHelp in St. Louis. On 7/11/25, my aunt fell due to a broken femur. It is unclear exactly when the break occurred, but surgeon believes it was around 7/9/25. The nurse, Pamela Wisnewski, filed an incident report stating "Staff was nearby, reported resident was witnessed ambulating started shaking, threw herself on the floor. No apparent injuries." As POA, I was not alerted, instead my brother was called & told there was no injury. He went to facility the next day & noted my aunt's leg was turned at a 45 degree angle & she had a large hematoma on her hip. He had her sent to hospital where it was determined she had broken her femur at the neck. When I called that day to get more information for the hospital about the incident, another Michael House nurse, Vidya Boodram, stated "I have other patients to deal with. I have another job besides this one & I am tired. I'll have to call you back another time." When no call came, I called her supervisor, Ms. Wisnewski. She claimed that my aunt had "thrown herself on the ground" several times that week. Yet, we were never told & no one investigated why she was falling. It fits with her femur being broken & not being able to put weight on that leg. A couple days later, Ms. Wisnewski called to ask how my aunt was doing. I told her she had to have hip replacement surgery. She acted surprised & said, "well, at least she lived through the surgery"! This is clearly inattention to a critical medical situation. My aunt fell to the ground because she couldn't stand with a broken femur. No one bothered to notice her leg being at an unnatural 45 degree angle or the large protrusion at her hip. The incredible lack of empathy exhibited by Ms. Boodram and, subsequently, by Ms. Wisnewski is appalling for a medical professional dealing with the elderly.

The individual personal and medical care are excellent. Resident activities less so…read more I realize providing meaningful activities for seniors is indeed challenging, but they don't have to be infantile. Also, what do residents expect and what can they be active in, both physically and mentally? Has there been a professional attempt to answer these questions? Thank you for ter opportunity to express my opinion.

OMG... My mother-in-law lived at Hawthorne Place Assisted Living apartments for over 2 years. It…read morewas wonderful. The apt was comfortable and decent size. We were lucky enough to be able to wait for a patio apt to become available, which for our 'Oma/Mom' made all the difference for her as she was a big time nature lover. The gardening is gorgeous. The STAFF IS AMAZING from Lisa in the front office to CNAs to nurses and house cleaning. I CANNOT SAY ENOUGH NICE THINGS! They worked so hard to ensure that 'Mom' was not only well cared for, but loved!! And when the end came near, they so kindly worked with us during Mom's short time in hospice, we were able to keep her in her home until she passed. We will be FOREVER grateful to everyone at HP. We all actually MISS seeing everyone regularly, including other residents. They became friends. :-)

I wouldn't recommend under any circumstance. They treat their elderly patients like garbage-- and…read moreneglect them. This is just our experience, maybe they've since improved-- but it wasn't that long ago either so I doubt it.

My grandma has been living in this place for years. She can barely take care of her self because of…read moreher bad dementia, the care quality was mediocre. But the people who work there are nice!

From my very first visit to St. Louis Hills, I knew I had found the right place for my dad. Jenny…read morewas incredibly kind and patient, answering all my questions and immediately putting me at ease. The employees and residents were friendly and welcoming. and the place was clean and organized. On my follow-up visit, I made a point to speak with several residents about their experience at St. Louis Hills. Each one spoke proudly and positively about their home, reaffirming my strong first impression. Now, three months in, we couldn't be more pleased. The staff truly go above and beyond -- not only are they attentive and compassionate, but they also bring a joyful energy that creates the atmosphere we had hoped for. One example of their attentiveness really stood out to me: because my dad is hearing impaired, I was concerned he might not hear aides when they knocked. After I shared this concern, the maintenance team promptly installed a flashing light system to alert him when someone is at the door. My dad is receiving exceptional care, enjoying delicious meals, and benefiting greatly from the outstanding physical and occupational therapy services. I'm deeply grateful to everyone at St. Louis Hills -- thank you for treating my dad like family.

My loved one is not getting good care here. There's an 80/20 rule here, and most of the time the…read more80/20 rule is that 80% is good and 20% is bad. But here, 80% of the staff is incompetent and uncaring, and only about 20% are competent and caring.

My Dad lived at DGS for not quite three years. Our experience has been a good one. We like how…read moreclean and well maintained the building is. Not smelly. The aids and nursing staff were usually very upbeat and pleasant. Everyone can have a bad day now and then and no place is perfect, but by and far everyone did their job and I never had to go far to find someone if I had a question or if Dad needed something. He liked the food and the activities they offer are awesome. Dad enjoyed the music events they have twice a week. Pathways hospice is superb! Dad was on hospice two different times before he passed and they all went the extra mile for him. They kept me informed at all times. My mom lives next door at Garden Villas and I have nothing but positive things to say about the staff and facilities there, as well. I am glad our elder care attorney recommended Delmar Gardens.

I Drove 3 Hours to The Facility and arrived early To Help Out . The Aides Were Amazing. During My…read moreShift The Night Supervisor Came to be Demanding me to Give A resident a pill now because she had family calling her . Instead of responding to her aggressiveness and rudeness, w/ rudeness in return Instantly stopped what I was doing and did what she asked.(The aide then came to me and said that the resident had told her that she had been asking for a pain pill since 9pm) my shift didn't start officially until 10:30 pm and nobody notified or reported it to me until the aide did . 7 minutes before the supervisor came to me with demands.) A hour 30 minutes passed and this supervisor came back stating that she was sending me home and she talked to administration already. I asked to speak with the Adon, Don & Administration. She told me no and that she wouldnt be calling anyone. I told her I had every right and she couldn't deny me going through the chain of command when I did nothing wrong. I said I Would like to talk to the DOn and finally she said okay we can. We were suppose to count and she stepped away to have a private conversation with the DON to get her to back her up. I was looking for her and listened to their conversation when I Realized what she was doing, she then came and told me after I Sat down that the DON stated she wasn't talking To Me , there was nothing to talk about and she was backing up her supervisor. I asked to talk to the administrator, she told me no again and I explained to her that I drove 3 hours to come help to get treated like dog crap for doing nothing. I found the administrators number . She was rude. She Let me start to explain and then mid sentence stopped me and stated it was 2 so in the morning why was I calling her basically and that's how i felt being 3 hours from home being picked on and no where to go . I explained everything and she literally gave no care in the world. Was only worried about her sleep when i would have to sleep in my car. I Asked her did it not matter that staff was there and witnessed it. She said if the supervisor unassigned me then she would just leave for now because she's not there. She then immediately called to discuss how I called her at 2 in the morning. The supervisor stated again she told me that I couldn't talk to her until the morning and that she told me to call tomorrow but she guess i still decided to call after she had it handled already. DOING A URGENT MATTER THOUGH. She told me she was sending me home because I ignored her. Her exact words. Even though I immediately followed the order given. Her Pride allowed her to be a bully. During A URGENT MATTER. I did count and during so, The supervisor susan then implied that i stole a whole card even though stating the count was correct. All because their in house staff failed their duty to archive the card once it zeroed out and left the count, which could have easily been done because it automatically populates. She called her friend the DON and tried to tell her she didn't want to subtract the card because even though the count was correct, she didnt have the empty card. Thankfully the DON instructed her to subtract it due to the count being correct. I will be calling corporate and filing a complaint on Jeanna , Susan and Becky. Agency shouldn't be treated like garbage just because we're not on their payroll. You couldn't depend on your staff and i left the comfort of my home 3 hours away to assist. I have never been treated so poorly. They are unprofessional, inconsiderate, Rude & Selfish. All about themselves . NO COMPASSION. You have To Lead by example and they don't demonstrate characteristics of a leader. Every building I go to calls me when needed because I'm Dependable, compassionate and a hard worker. I don't Appreciate how I was treated. They also didn't cancel my shift. They're trying to avoid paying me my 4 hours for canceling my shift. I recorded a video of them making me leave after 0300 AM so they couldnt say I left prior. We had to do count she made calls during so. Which would still put me at 7. I'm about to start recording all conversations.

My mother was at the facility for 2/12 years. Before reading this review , please be advised that I…read morehave worked in the medical field for over 30 years in all phases of revenue cycle, from working in business offices and admission departments, traveling to different states along with a clinical review team pre pandemic to do projects for facility's who needed assistance with collecting review and improving their level of care both inpatient and outpatient, implementing new strategies and EHR billing systems for improvement. This facility is a total failure, is broken and needs a major overhaul in both senior management and care takers. My mother was pushed down TWICE by other residents resulting in a broken femur the first time, and a head contusion the second time. This place is complete rhetoric, and a failure their senior management is a joke, the administrator, the social worker, the nurse manager, all incompetents. The Deacon that Catholic Charities employs for this campus is also their legal counsel is rude, arrogant and should be visiting his residents weekly if not daily basis, but sits in his office on Lindell Blvd all day, doing nothing and has accused me being a manipulator. Take off the collar Deacon, you're not worthy. First time mom was pushed down, she was moved to the recovery unit, and told them she needed to use the bathroom several times, I witnessed this, and after finally located the nurse manager and she couldn't be bothered telling me they had the resources to clean up if mom wet her pants with a grin on her face. This is unacceptable. I work for a non profit, and can tell you this is not a non profit despite what they claim to be, its a money grab at the cost of their resident's health. DO NOT ADMIT A LOVED ONE HERE.

Personal experience leads me to say I would not recommend this institute for family or employment…read morefrom out of touch management to gratuitous on call expectations they have it all

Excellent care and support. Incredible staff across the spectrum. Beautiful campus. Delicious…read moremeals. We moved our mom here during a time of grief and stress and made the decision under duress. We couldn't be more grateful to have landed here in this incredible community. Thank you to every member of their team for loving and supporting our moms well being and stability.

My uncle lived here and was very happy. The staff are great and they took very good care of him…read moreuntil he passed.

I would highly recommend staying far away from this facility. My 87-year old mother lived there for…read morethe past year, until July when she fell in her bathroom and broke her hip. She fell at 2am on a Sunday. The facility is supposed to check on their residents by 9 am. No one checked on my mother that day at all. Infuriating. I talk with mother usually every Sunday so when I didn't hear back from her by Monday morning, I called Crestview to do a wellness check. Tori said she went to check on mom and said that mom was just tired but okay. So it took me calling to get them to check on her. Turns out that later in the day, another gal named Lisa, found my mom at 3pm still lying on the bathroom floor, in pain. She called 911 and my mom was taken to the hospital - after lying on the floor for 37 hours. So much for good care. We found a new place for mom and when I went to clean our mom's apt at Crestview last week, the director Christina asked to speak to me. She denied that we had left her any voice messages and said she didn't receive any - from myself, my aunt and also mom's social worker. Christina insisted we give a written 30-day notice and that mom has to pay for September rent despite her move being involuntary, as she can no longer live independently. I asked Christina if there was any way we could reach an agreement since we are not a litigious family, but she was unwilling to budge at all. OH, P.S. The State of Missouri is now investigating them for the elder abuse.

Wonderful place! Bright and cheery. Very pleasant activities, including exercise class. My mom has…read morebeen here for three and a half years. Great staff and housekeepers and maintenance. We have used a few services that you pay for such as Senior Helpers when she had a wound that needed daily tending and that was very helpful and reassuring. Also the on-site salon for haircuts and pedicures is convenient. One huge downside to caution about is that meals are not served at all on Sunday nights. This has been burdensome for our family and other residents have grumbled about this repeatedly. They get used to not cooking and then there is no meal and families are not always able to help. So then it's cold leftovers or PBJ. But that is the only down side, other than that, it's a wonderful place and we would recommend it!