We purchased a freezer in September 2025 from C&C Appliances in Lake Charles and it stopped working…read morethe week before Thanksgiving. Service person came out and said he would order part. Came two weeks later with the part and said it was fixed. It was not and I called to let them know that afternoon and they said give it overnight to cool. Yeah right!!! High temp alarm constantly went off and no cooling. Called C&C that day and was told they had to order another part without even coming to look at it. Here we are another 2 weeks later and nothing. Called them again today and she could not give me an ETA on the part. I am beyond frustrated at this point and will NEVER purchase nor recommend C&C Appliances to anyone!! When you spend over $1200 for a GE freezer you would expect it to last more than 2 months. I asked to return it for a new one and was told that can only happen in the first 7 days after purchase. Really??!!! I also purchased the extended 5 year warranty, but it looks at this point that it will not even last a year. My next recourse is to speak to the owner, Larry Wright, who advertises on TV that this is the best place and will meet or beat any price. He didn't say how crappy the appliance was nor how poor customer service is. Does he even know? He needs to find out. All I asked was to replace my two month old broken freezer and as of today their answer is no!! I am one very dissatisfied customer

I've done business here for almost a decade, furnishing 3 rental homes and 2 personal ones. Tad and…read moreJosh lost today's sale and that future business for C&C.

Dryer went out last night. No heat. It's a Speedqueen so it's hard to find someone to repair it. In…read morefact I started looking for a replacement. Called 3-4 other appliance repair places with either no response or won't work on it. Called them and they told me they work on all brands. Sent out a technician right after lunch. He checked it out and told us the problem and what it would cost. Very fair price. Repaired in about an hour. Told us the cause and what we can do to prevent it from happening again. Definitely would be the first place I would contact for any appliance repair

was recommend by a friend and was so glad i listened! The technician Koby came out to fix my washer…read moreand was very efficient and friendly. Compared to other companies i was speaking with before i was very pleased with their prices, will be a loyal customer :)

Came in to see what they had for sale was not expecting to find so much nice furniture I purchased…read morea furniture set from new look furniture and within six months the recliner broke And I had to bring it in myself and they kept it for 2 weeks after the 3rd time and it still not being fixed I went to conns I purchased a set from conns July 2022 and have not had a single issue and furniture still looks brand new I was shocked by everything they sold here I wish I would have came here first conns was incredible

Perfect name for this store, CONNS!…read more Cheap furniture that doesn't last 30 days! I'm on my SECOND sofa and love seat in less than a year. The leather, or may I say PLEATHER, peels, crumbles and falls off onto the floor just by passing a finger over the leather. To say this garbage is defective is an understatement! Filed 3 damage claims since 2022, and my last one was denied due to NORMAL WEAR AND TEAR Avoid this place at all costs. Even the tech that came out said the reason why it's falling apart is because it's not real leather, and to never buy furniture from Conns again. He suggest I go to Ashley Furniture because Conns sells junk that's overpriced and doesn't last! Avoid this place at all cost! Nothing but headaches dealing with this Conn business! I also attached a photo of my sofa this time around. This photo was less than 30 days after they replaced my first set. I don't know how this place is still in business.

I have done business with Matt's for years and it's the only place I will go for appliances at my…read morerental properties. Great service, reasonable prices, and always excellent quality. Thank you for the special delivery today.

Matt's Appliances in Lake Charles is amazing! The customer service is exceptional, and their…read moreselection of new and used appliances is impressive. I found exactly what I needed at a great price. Highly recommend!

Good overall, I've got a couple great buys here at one of their sidewalk sales. Nice outdoor lawn…read moreand garden stock as well... When you can find them, the employees here are friendly and they usually have what I need in stock. No complaints, A-OK.

Me at understaffed store if it's kind that I've ever had to waste so much time at…read more Trying to get help get a tool from a cage. Eventually I called out and got an associate who said he can't find the manager. Pretty sad. Hopefully I won't have to return. Ever.

I would like to talk to talk to a real person. The service was good and the tec was knowledgeableread more

$175 for nothing. He got here and looked at it and said it was lowe freon, then he said no, it's…read moresomething else, then he said it's just a clogged drain. So he cleaned the drain. We'll it's still not right, has the same problem. The copper line is freezing up and dripping on my new floor, when it melts. He kept saying if cleaning the drain doesn't fix it it will be cheaper to buy a new one. Kept trying to sell me a home protection plan that wouldn't even cover the freezer. I am not stupid, I know if it just needs free on its not that expensive. Yea you have to put in a new line with a valve in it to fill it but that shouldn't be much. ​