Amazing care quality. All of the workers are super nice and considerate. you barley have to wait to…read morebe called and they are always super organized.

This location seems to cycle through providers at a rate such that we never see the same provider…read more At a recent schedule flu shot appointment, we were made to wait after everyone else in the building before being seen, including people arriving 20 minutes after us. They also regularly seem to have issue maintaining our insurance information and billing it correctly. Honestly, it seems like we are treated worse for being on a Be Well health plan.

They listen and help you in the way that works best for you. Not a normal doctor that just gives…read moreyou a pill to mask the symptoms. They look for what's causing the symptoms. Highly recommend!

Staff changes a lot. Most are strangely unfriendly. There have been several visits where things…read morefelt sort of off, just unfriendly, and uncomfortable, but nothing really concrete. Its enough so that I sort of tense up any time before I have to go in. This time I needed blood drawn. I have slight needle anxiety, I always let the phlebotomist know, and its never been a problem. This time the staff acted like I was a serious pain in the ass for notifying them. I was embarrassed and apologizing right and left, but the antagonistic attitude of the staff wound my anxiety up so high I had to leave without getting blood drawn. I figure enough is enough. I will say that, so far, it seems like all you have to do cancel a membership is call and tell them you want to quit. So that's sort of a plus, I guess...

First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.

My grandmother was recovering from broken ribs and needed assistance getting out of bed to…read morebathroom. They left her for 2 hours on two separate occasions. She made a mess of her self. Also they didn't give her pain medications for 8 hours when she needed it. I worked here as an LPN 12 years ago. I wouldn't recommend. I was very disappointed when I worked there at their patient safety standards. And now I'm even more so. The facility looks very nice and home-y. But I remember the med carts always missing the medications some patients needed. And techs I worked with were not great at that time. Patients had a lot of neglect. They need more techs or nurses there. Too cheap to hire more? As an RN of 14 years with an advanced practice degree I am extremely extremely dissatisfied with the company's inability to prioritize patient safety.

I love FFM. Camille and roger are a phone call away. I have got same day or next day appointments…read moreevery time. Camille even offered to come in on a Saturday when my work was crazy! It's well worth the price of personal service that an HMO/PCP can't match.

I started doing hormone therapy in December, I feel so much like myself again! The staff are all so…read morefriendly and are super easy to work with! Today, I just had a dermabrasion facial with Ashley also, I haven't had a facial in 10 years and this was so relaxing and my skin feels amazing!! Thank you to everyone there!!

Although I hate being in anything like a hospital with every fiber of my being, I can appreciate…read morethe excellent staff here and the reasonable accommodations. The physical therapists are the best I've ever encountered, and the rest of the staff was compassionate and hard working. There were a few frustrations that could use work. Most of the food was awful and all of the portions were ridiculously small. The coffee was even worse, and no matter what they told me there was NO caffeine in it. They also made no effort to furnish something I needed in a size that fit, opting for something four sizes too big. My room in the short stay wing had a lovely view and I had opportunities to be accompanied outside, which made the experience more tolerable.

Compassionate facility w excellent staff!. The patients…read moreare treated w kindness. Clean facility. Kim Romero leads the Administration w excellence

Nice, friendly staff. She has addressed all my issues and sent me to all the right places. Much…read morebetter than Presbyterian primary doctors. I am happy with her care and she genuinely cares about her patients.

First, the good: Sharon Schaaf is very personable and genuinely seems to care about my health. I…read morehave been very happy with the medical care I received. The problem lies with the business professionalism of the staff and office management. Here are the issues I have dealt with, in order of irritation: Communication Failures: Recently, the office changed their phone number due to technical issues (a DDoS attack) but failed to inform patients. They did not send emails or postcards to notify clients. Worse, the old number still plays a generic greeting inviting you to leave a message, but the mailbox is full. A simple update to the recording or a mass email would have solved this. Instead, I had to drive 10 miles to the office just to find out why I couldn't reach them. Billing and Accessibility: During my last visit, I was charged a $20 copay based on old insurance records, despite telling the clerk I had changed plans (which carries a $10 copay). I confirmed with my insurer that the office must accept the negotiated $10 rate. I tried calling twice to resolve this--no response. I even stopped by the office during posted business hours to discuss it, but the door was locked with no explanation posted. Improper Charges: On my first visit, a clerk charged me tax on my copay. Copays are not taxable. When I pointed this out at my next visit, they corrected it moving forward, but offered no apology for the previous error or the fact that they had been doing it incorrectly. Unfortunately, this city is short on primary healthcare providers. It took me a long time to find a doctor, so I count my blessings that I have a decent primary care provider in Sharon Schaaf, but I have to grit my teeth to bear the administrative frustrations.

Every visit there has been chaos, from not knowing my medication history to over medicating to wait…read moretimes up to an hour.

I have not had the best experience here. Care is unorganized and there is no follow up with lab…read moreresults.