Erin Smith the Office Manager was so professional and made the experience seamless. Mike the owner is super professional and knowledgeable. You can tell that he runs a wonderful organization and business. We are so pleased with the service and quality and timely manner in which from the first call to measuring to installation was all handled so well. Look no further as this is the best glass and mirror company in Naples from a small job to a very complex one. Job well done!!! read more

Great job! These guys cut a table top for me... perfect!! They also installed a shower door for my neighbor. Perfect!!! Fast and friendly service! read more

Would NOT recommend! Started a project with Southwest Glass and mirror a while back. They never completed the job and still had mirror we paid for. Horrible customer service and ethics. Stay away ! read more

Walked in ordered a custom piece of mirror walked out 5 minutes later at a great price.

If you would like to deal with the rudest human being ever, this is your place. The woman answering the phone/in the office skipped charm school in a big way. Why in the world the owner would employ her is beyond me. read more

I contacted 5 glass and mirror contractors/vendors in the Naples area. Two didn't respond, one declined to do the work, and Erin and Mike of SW Glass & Mirror were responsive and great to deal with. Mike discussed some possible issues with the failure of a large wall mounted mirror (5X8-foot 250 lb.) mirror within a built in cabinet assembly. We scheduled the work to meet our schedule and they were prompt, professional, and did the work quickly. They were able to bring protective material to protect adjacent mirrors and cabinetry as will as my Mother-in-laws expensive organ. They were very helpful during the whole project and we are very satisfied with their performance. read more

We had a broken window in our kid's bedroom window after Irma. The glass company with a medical name told me it would take 4 weeks to get out and quoted me a pretty high price. Not satisfied with waiting 4 weeks to have my kids sleep in their room, I continued my search. One company told me that they would not do a job that was less than 4 windows and other companies referred me back to the company with a 4 week wait. Luckily, I found Southwest Glass & Mirror and was impressed by the service right of the bat. They quoted me almost 50% lower than the medical glass clowns and had it fixed in less than a week. It was perfect timing because it was the first day that we returned home after the storm and my kids were able to sleep in their room. It was a much needed win when I can't get anyone to take care of our other storm damage and stress was high. Mason and Claudia fixed the window quickly and did a fantastic job! They even took extra steps to ensure safety when they realized it was a kid's room. I will never hire another glass company in this area and have been telling everyone affected by the storm to give them a call. read more

best mirror guys in town! I am a home remodeler from texas (20 years) and purchased a condo in Naples...... I had to get all new contractors since mine we all back in dallas..... I met mike and Carlos and wow! what a project it turned out to be....... from shower doors to standard mirrors to detailed art nook mirror and glass... everything was amazing and at a great value! Erin the office manager was a dream to deal with...... super sweet and very organized... she doesn't miss a beat! you will not be disappointed with southwest glass and mirror..... I am so looking forward to my next project with them : ) lola from dallas/naples read more

I had to get mirrors removed and taken away quickly as my painters were scheduled to start. I called SW Glass and the very nice representative was able to contact Mike and Joe who added me to their list and came within a few hours. Very helpful and personable. I would definitely call them again and I highly recommend Mike and Joe. read more

It is now 1 month later and I have not heard from the owner. The receptionist/bookkeeper/office manager responded to my FB complaint on their page with her usual hostility. What followed were insulting posts from her personal FB friends. A trashy group, no doubt. Despite the fact she deleted these posts after she and her friends finished their ranting, I took snapshots of them to show the BBB. I guess the owner doesn't care that his customers are treated so poorly and that his installation has damaged the mirror. Poor quality. Do not shop here, and for your sake, don't call the office unless you want to get wound up in the receptionists' ranting. read more

We needed a shower door reinstalled after a bathroom remodel. Erin was very personable and helpful on the phone. Mike, the owner, was able to come see the job the same day. He's a friendly guy. He was back the following day to install the shower. They did an excellent job at a fair price. I highly recommend Southwest Glass. read more

The woman Angela is referring to in her review below is named "Erin" and she is raging mad about something! And judging by the reviews left on google, she's been angry about it for a very long time! If you'd like to avoid an unpleasant experience with this woman who seems to enjoy being hostile to perfect strangers (she's also the receptionist so you can't really avoid her) try their competitor with 5 stars on google. You will hang up the phone smiling and the estimate for my glass repair was $40 less to boot! It's a win-win! read more

HORRIBLE SERVICE! They tell me to come to their office then when I get there they have decided to close in the middle of the day! Unbelievable! read more

I wouldn't even give this business 1 star maybe minus one. Promised glass on a certain day. Went to pick up 5 days later. Not ready. Fine. But the person I. The desk, Erin was one of the rudest people I've ever dealt with. She could have cared less about doing business with us. We do home renovations and this is the worst ever!! Stay away! You won't get you product on time and will be treated like crap. read more

I have now had the pleasure of dealing with Erin. I ordered a hurricane window on October 27th and paid in full. I could not get a status to save my life. Their website said 4-6 weeks would be the delivery time and if it went longer then that they would certainly give me notification before the 6 weeks was up. Seven weeks later and a few emails and calls, I did talk to Erin. She notified me that the glass would be ready at end of January 2019 since the glass fabricator had been sold and the new owners took two weeks off in December. She began a mocking tone, saying that I should know better that delays happen. I pointed out that I had not been notified in the 4-6 week window and wanted my money back- this delay would hold up my project. She then said they called me in November to give me the news but could not reach me. I see all the calls I receive and did not get one from them. Furthermore, they had my email address as I got a generic email from them when I inquired on November 9th about status; it said they would respond within 3 business days (never happened). Erin made me feel like it was all my fault- how stupid could I be to use their business? I guess she is right. I strongly recommend you run like hell from these folks. read more

I have NEVER had such horrible customer service than with this company. We dropped off a piece of glass to be recut, paid for it and was told it would be ready on a Friday. Went to pick up the glass just to be told it has been misplaced. All of a sudden they found it later that day to find out it had never been cut. We had to make another 3 hour one way trip to Naples to pick up the glass to deliver to our customer. Upon picking up the glass, we were told we never paid for the glass. After physically showing our online bank statement they let us take the glass. A few days later our company receives a bill for an amount over what we originally paid. Again an email was sent with a copy of the bank statement. Today, we received another bill for an amt over what we originally paid. I personally called and left a message stating that I have sent documentation and I do not appreciate demanding of payment of this bill and I felt like they were trying to scam us as a customer. The Bookkeeper??? in question returned the call very upset and cussing me. And the question still remains, how does a bookkeeper lose a deposit? QuickBooks would show it, banking acct would show it. I really do not understand. I showed proof twice one in person and one through email and she still will not accept it. The called ended with her telling me to go F myself. Beware of this company and their excellent (sarcastic) customer service. read more

I wrote a review on this supplier recently. The review was not good. I have changed my mind after meeting with the owner. The owner actually does care and is in the process of improving his business. I wish him well in the future. So worth giving him a shot. read more

Southwest Glass knows nothing about customer service. Had shower doors installed a year ago and they needed some adjustment (they wouldn't close properly). Numerous calls and a personal visit to their facility finally resulted in the owner coming to take a look. He said he's think about how to fix the problem and get back to us. That was two months ago and many phone calls to an answering machine. We gave up and another company came to look at the problem-they fixed it on the spot. Southwest Glass will not follow up after the job is complete and the bill paid. Look elsewhere. read more