Five Stars for Going in the Right Direction: A Review of Metro Transit…read more Metro Transit, the public transportation system serving the Twin Cities of Minneapolis and Saint Paul, deserves a solid five-star rating--not just for reliability and reach, but for its meaningful progress over the years. As someone who began riding the bus regularly in middle school, I've had a front-row seat to the evolution of this system, and I can confidently say it's heading in the right direction. When I first started using Metro Transit, the experience was undeniably hit-or-miss. While the routes were functional, issues like infrequent service, aging buses, and occasional safety concerns made it more of a necessity than a comfort. Over the years, however, I've watched the system mature into something far more dependable, user-friendly, and community-oriented. One of the most noticeable improvements since the post-pandemic recovery has been the enhanced sense of safety. In the past, riding during off-peak hours could feel risky--altercations, loitering, or suspicious activity weren't uncommon. But recently, that's changed dramatically. There's now a consistent police and transit security presence, and it's become routine to see uniformed officers on buses, at stops, and in transit centers. This isn't about over-policing; it's about creating a safer environment for riders of all backgrounds. The visible security presence acts as both a deterrent and a reassurance, making the experience more comfortable, especially for vulnerable populations like students, seniors, and late-night commuters. Beyond safety, Metro Transit stands out for its impressive coverage. Unlike many regional systems that primarily serve downtown cores, Metro Transit extends its reach deep into the suburbs. Whether you're commuting from Apple Valley, Eagan, Plymouth, or even farther out, there are reliable bus routes--or bus rapid transit options like the METRO lines--that connect seamlessly to downtown Minneapolis or Saint Paul. This kind of accessibility is rare in American public transit and reflects a genuine commitment to inclusivity and regional integration. The fleet itself has modernized, too. With newer, low-emission buses, better real-time tracking via apps, and expanded routes like the METRO Orange and planned Gold Lines, the system feels increasingly forward-thinking. Fare payment methods have also improved, with the option to use mobile apps or contactless cards--small but meaningful upgrades that streamline the rider experience. Of course, there's always room for growth--increased frequency during off-peak hours, expanded weekend service, and further integration with surrounding suburbs would make the system even stronger. But compared to many other U.S. cities, Metro Transit is ahead of the curve. In conclusion, Metro Transit has transformed from a basic necessity into a model of what regional public transportation can and should be. It's safe, expansive, evolving, and increasingly reliable. For a system that serves such a diverse and geographically spread population, it's an achievement worth recognizing. Five stars well earned--for going in the right direction, and for getting more of us there safely and efficiently.

I am writing this because of how terrible your services are. On 5/27/2026 I had an interview at the…read moreRidgedale mall at 5:30pm and went out to bus stop# 8153 to wait for bus 645E that had an arrival time of 4:44pm and I got out there at 4:30pm. After waiting till 4:52 I decided I would call to see where the bus was at and spoke with laura who put me on hold to figure it out. While I waited on hold for minutes on the phone she proceeded to transfer it to a line that no one would answer and ended the call by itself. I then called back and spoke with another gal who told me she would figure it out and put me on hold again for another how long and came back to tell me the bus was broke down in downtown minneapolis. I don't understand why there is any bus breaking down when you guys should be keeping up on your maintainence on the busses. She then told me another bus would be coming but wouldn't be there till 5:39pm because they are running late. I am constantly missing the bus or late to where I am going because the drivers are always coming super early or super late never on time. Stop hiring Somali drivers that don't know how to fuckin drive just to save a buck. I shouldn't have to feel unsafe on the bus and flying around in my seat wondering whether I am going to make it to my destination safely. The bus crash in St. Paul is a prime example of how your drivers are driving on a regular bases jumping curbs and slamming on brakes. Get your shit together! People rely on your services to get to work and important things just a reminder in case you forgot. I also missed my job opportunity because of this because they are super strict on being on time so thanks.

I called for a taxi on a Monday morning. The dispatcher told me she would send one over. 50 minutes…read morelater I called back and she told me it was really busy and she would call me back when she had a car available. Couldn't she have told me that in the first place? I ended up calling a different company who got a taxi there in 10 minutes, and called Suburban to cancel. I'll definitely be calling Red and White first next time. Editing to add I tried Suburban again and the same exact thing happened. JFC what is their problem? This time it was 10:45 on a Tuesday or Wednesday night. Said they'd send one over, again waited for 50 minutes and nothing. My biggest pet peeve with taxi services is when they don't tell you when ordering that there is a wait if it's going to be over say 20-30 minutes. This time I ended up cancelling Suburban and using Blue and White's texting service (I've given up on R&W too) and had a cab there in less than 10 minutes.

Today shortly after I dropped my son off at daycare a suburban taxi passed me on the right while I…read morewas in the right lane on University Ave, near Stadium Village. Car 45. Dangerous, unlawful maneuver especially on a day with icy, snow covered roads.

Not to be confused with Music Video Tits & Ass, which is way more prevalent than these buses, these…read moredays. Although I don't think they film too many of those in the Mini Apples, because the models would freeze to death, as would the shirtless or scantily clad rappers. From not being covered in enough wrappers, you might say. This is one of the few bus services that I actually relied on once in my life because I was stupid enough to come to Minneapolis without a car a very long time ago - so I take the bus at about lunch time up to the village of Hilltop and back and then a couple other buses to other locations in the area over subsequent days. And I like it because I'm a kid and it's exciting. But yeah. It wasn't great. They're not awful and they're not great. Nowhere near as nice as the buses in England though. They are a bit neglected, and I guess when buses have to run to through this much incredible snow and Siberian temperatures then you're glad that they just exist and and they don't break down.

horrible experience!!! I waited at the airport for them and instead of picking anyone up, they…read moredrove by without stopping!! If you plan on using a shuttle or transit from the airport, do NOT use MVTA!!! I called the customer service department and they said I could either catch a light rail and maybe make the bus at Mall of America, or wait another 2 hours for the bus to come back to the airport. Unprofessional, Inconsiderate, and bad at their jobs is how I would describe the people that work at this company.

Friendly staff gives options available for local transportation for McLeod, Sibley and Wright…read moreCounties.

The people here are super friendly! They are very accommodating for same-day rides. I just moved…read moredown to this area a few months ago with no vehicle, and limited availability to get rides from the person I live with. They have been such a godsend-I would literally be lost without them. Plus, they have the option to be billed for the rides and that helps me out so much because my income is nil right now! Also, the drivers are very friendly and willing to help with my heavy groceries, plus the few other appointments I have had to go to I have never been late or disappointed. Overall, I highly recommend them for those who have limited transportation options, especially living in a rural area. Thanks Trailblazer Transit!

Got me on Christmas Eve and brought me to Duluth mn I was able to spend Christmas Eve with my ex…read moregirlfriend and her kids we are friends still lol and spent Christmas with my mother thank you very much to the driver I wish I remembered his name

I watched a driver look at me and drive away. They refused my $110 refund and that driver received…read moregratuity from me. Absolutely ridiculous. It cost another $110 for Uber ride.

Pretty clean here has a bathroom and a ticket station. They play classic rock in the waiting area…read more Not sure if this is a new thing but it's nice to drown out the noise of the cars passing by. Lots of room to sit and to relax if you need to.

Buses here always on time with departing and arriving. The 477 that goes direct DT MPLS every…read moreweekday morning 7-8 min apart is also great. Plenty of parking but dies fill up by 7:30. They also do a good job in keeping the station clean.

An affordable means to get to Minneapolis-Saint Paul International Airport (MSP) if you are staying…read moreat one of the hotels in Downtown Minneapolis. It costs only $2!

Many years it took to get light rail in the cities. I was always jealous of other metropolitan…read moreareas with their sleek commuter trains and platforms. Some were classic even though run down. Metro transit does a decent job trying to keep the areas clean, considering the amount of litter gathering in a day. The system is efficient on their timing and I appreciated the efforts to make the cars more secure and safe. The train rides were a nice experience until about 2020 when things started to change. That year walking back to a seat some young show-off tried to block my way as his friends laughed. All I could do was walk right past even letting our shoulders bump, yes we have to show no fear sometimes. Another time a passenger screamed at me for no apparent reason saying he didn't want me walking past him. I've seen cars with litter, people smoking and sleeping on folded down seats. Jump to 2022 and problems seem more cleared up with more transit police kicking people off and the system scrubbing urine stains off the floor. There used to be soft cloth seats which had to be replaced with cheap hard sitting plastic.

This was a great place to book a service with and would do it again…read more Very professional and easy to book with a lot of different options and price points. We got a limo for 6 for 4 hours and it worked perfectly. Completely seamless and easy zero stress. The limo wa prompt and clean and the driver (John) was amazing and helpful! 10 out of 10 would book again.

I would not recommend Executive Transportation as they failed to deliver on all basic service…read morecommitments and expectations. I booked round-trip transportation with Executive Transportation for my father from his residence to the airport and included the additional cost of meet and greet where the driver was to be at the airport waiting for my father at the luggage terminal with a sign on the return trip. Executive transportation failed to deliver on all basic service commitments and expectations for both trips. INITIAL PICK UP: Executive transportation showed up 20 minutes late to the contracted pickup time without calling to advise they were running late. I had to call the company who stated they were unaware their driver was running late, stated they would check with the driver and call me back. The company called me back and confirmed the driver was running late but was in route to the pick up location and picked up my father 20 minutes late. RETURN TRIP: On the return trip, my father was not greeted at the baggage terminal by the driver as contracted. After my father retrieved his luggage and was looking around for the driver, he received a call from Executive Transportation that the driver was running 30 minutes late, had locked themselves out of the car, but were on their way. I called Executive Transportation to express my dissatisfaction on their repeated service level failures. The employee stated they would have Rob, the owner call me to make it right. An hour later, Rob did call me, was not aware of the first incident where his driver was 20 minutes late to the initial pick up and stated that, on the pick up, his driver had locked themselves out of the car, causing the delay. I informed Rob that I expected to be reimbursed for the Meet and Greet premium charge as well as reimbursement for the two service level failures. Rob stated that he would investigate, as it was a Saturday, he was not in the office, but promised to call me back on a Monday when he returned to the office. Rob never called me on Monday as promised, the third service level failure by Executive Transportation. I would not recommend Executive Transportation as they failed to deliver on all basic service commitments and expectations.