Went in three weeks ago to look at the Corolla crossover. I'm told they don't have any at the…read moredealership. Ok I leave my number so I could be contacted when one arrives. Three weeks later still nothing. I have plenty for a down payment a credit score in the 800's and I'm ready to buy. Looks like it's going to be a Subaru for me.

Hello my dear costumers , I really wish I could rate zero but it doesn't give you that option. I…read morejust wanted to come on here and say that I came in for a check engine light I had a terrible experience here which is why I would never ever ever never never in a lifetime come back to this location, there are a few good people. The service drivers are very excellent and the advisor named Sharmeta was very kindly to proceed, helping me get through the rest of my service while picking up my car they will get over on you. They will overprice you and the technicians are not honest and do not keep their word they covered up their tracks just to get more money from me, I spoke with the tech manager, Brian he was the same way not a trustworthy man. They do not keep their word and they do not treat customers as well to make sure that they are fair and doing the right thing for us customers. I really advise you guys to really take my review in consideration Nathan Kieffer was such a A hole towards me the entire time of him being in my advisor he kept throwing sarcasm jabs and would talk over me without understanding me. He made me wait for two hours without telling me that I can go to another advisor in the most rudest disrespectful way, he was also not making sense at all and clearly does not know how to take notes very good and he does not know how to listen he thought he knew what he was talking about, but did not. He tried speaking on my behalf when he's clearly not a technician. He had too much to say when he's not even a technician I want to say so much more, but I am trying to move on from this chaotic place and move on graceful fully with my life. This was the most worst experience I've ever had with a dealership and I hope and pray nobody has ever or will ever go through what I went through. Thank you, but no thank you never again also they do not do refunds even if your problem is not solved or fixed. They did not fix my car. They tried to get over on me and made excuses of why my car was not fixed plus while trying to charge me 500$ more which is what I ended up paying for the problem to be fixed and solved, but no, of course not the problem was not solved and they wanted to charge me another $600 for the same issue might I add so if you are not smart, please be smarter if you're gonna deal with these kind of people to act the way that they acted and handle the situation was so disturbing it makes me wanna barf, not only barf, but I already cried. And he also hung up on me while trying to discuss and fix the matter because I'm not a problematic person at all. I communicated very well and I made sure they took the proper precautions of notes and information that was given.

Family had been going here for years so I chose to get my next vehicle from Sell's. It turned into…read morea huge mistake. The vehicle I was set on was essentially being pushed heavily on me. It wasn't long after a list of issues, Corey was great at first, helpful, once it came to my request of a write up of what's wrong and a qoute he became short with me, a lot of excuses "I'm new here it's onlymy 3rd month", "I'm not a mechanic, I don't know anything about this". Brought the vehicle back look at something covered by the pathetic extended warranty that I had added into my bill. At the time expressed my concerns and to have a few things looked at, again asked for an inspection and qoute. Pick the vehicle up and it wasn't done. Again got the "I'm not a mechanic, I don't know anything about that". At this point I hadthe vehicle for months. Now I have more issues I'm facing. They tried to cover a preexisting issue by putting new tires on the vehicle and not addressing the cause of the tire wear. Notonly that nothing was mentioned. When I take to the sales Manager Corey he was extremely rude and unprofessional - sternly yelling atme on the phone for 10 minutes, wouldn't listen, cutting me off etc. Then tried to diagnose the car himself and told me what was needed - someone who responded with "I am not a mechanic, Iknow nothing about that". Then fed me BS excuses which was proven wrong information. Now completely ignored by sales and the shop at Sell's.

Wow! They gave me faith in humanity again! Their customer service was great and low-stress. They…read moreshould offer customer service training to all other dealerships in town. I had an engine light come on 29 days into my 30-day warranty provided by Sells Auto. They fixed it with no questions and gave me a car to use while they worked on mine. I didn't even have to beg for a car like they make you do at the big dealerships. I know where I am going for my next car purchase. Thank you Sell's Auto!

Buyer Beware -- Never Again…read more I have purchased vehicles from GILLELAND Chevrolet over the years, but this experience was extremely disappointing and revealed a serious lack of integrity. During the purchase of a new truck, I was never informed that the "new" vehicle had previously been damaged on the dealership lot and repaired through their body shop at a cost of nearly $7,500. This was not disclosed until I was already in the process of trading in my truck. This information should have been disclosed upfront during any of my three visits to the dealership while sales managers were actively pursuing the sale -- not at the last minute. I agreed to a rewind-style purchase, but after delivery I discovered additional undisclosed damage, which raised even more concerns about transparency throughout the transaction. After numerous phone calls to the sales manager -- including degrading remarks made toward me -- the rewind process was finally initiated. During that process, I also discovered that GILLELAND had already listed my trade-in truck for sale on their website even though the rewind period was still active. To make matters worse, I was charged over $1,500 for detailing and service work on my trade-in without my authorization, and those charges were deducted directly from my refund. A letter regarding this matter was sent to GILLELAND Chevrolet by the Attorney General's Office, and to my knowledge, no response has been provided. As a senior woman purchasing independently, I expected honesty, transparency, and professionalism. Unfortunately, that was not my experience. I ultimately drove over 600 miles to a dealership in Spearfish, South Dakota, where I purchased the identical new blue EV truck. The experience there was outstanding, and I would gladly do it again.

I had a terrible experience with Gilleland Chevrolet Cadillac and strongly advise others to stay…read moreaway. I purchased a used electric vehicle for my son and paid in full upfront. Before buying, I specifically asked the salesperson via text about the battery range, and was told it could go "up to 75 miles." But during a short test drive--only about 10 miles--the battery dropped dramatically from 49% to 14%. When I asked why, the salesperson mentioned it on highway driving. I was caught off guard, but ended up signing. That was my mistake. However, after thinking it through on the way home, I became seriously concerned about the battery's health. I decided to cancel the purchase before the car was delivered. The next business day (Monday morning--they were closed Sunday), I reached out early to cancel. The salesperson initially responded nicely and said he will talk to his manager. But shortly after, I started receiving calls from three different sales managers, one after another. They were aggressive, intimidating, and pressured me into accepting only a 70% refund of what I had paid. They blamed tax credit issues and said they couldn't void the IRA filing because 48 hours had passed--yet they were the ones who delayed submitting it in the first place. Despite the fact that the car had not been delivered and was still in their possession, they threatened to send the vehicle to my home unless I agreed to their terms. I felt trapped and scammed. Yes, I take responsibility for signing too quickly, but their handling of the situation afterward was completely unethical and predatory.

BUYER BEWARE! TURN BACK NOW! These guys will do the old bait…read moreand switch on you real fast. Bring a certified mechanic with you to look over the car inside and out and underneath. Hook up the scan tool and check EVERYTHING!!! Don't let their fancy customer service rating flags reel you into spending your money here. It really is a circus of the absurd. Anyone have the BBB on speed dial ?

I purchased a 2018 Chevy Silverado 2500 HD WT on 11/07/2025. The sales man showed me the carfax…read moresheet. He also showed me that the dealership had changed the oil and a couple of other minor repairs. when I drove it off the lot I noticed the gas gauge was at just under 1/8. Every car I have ever purchased from a dealer has always come with a full tank of gas. I tried to fill the tank but the pump kept shutting off. I ignored the problem thinking it was the pumps fault. later tried to fill again at another station, again kept shutting down. Googled why I cant fill my tank, came back as a bad charcoal fuel line filter. Long story short when I had the car hooked up to an analyzer it showed the code had been erased before I bought the car. The dealership knew there was a $600 dollar repair needed but did not disclose the problem. I guess buyer beware is something to remember when dealing with used cars!

Awesome people and great customer service! I have purchased multiple vehicles for myself and my…read morebusiness. Ive reccommended my family and friends here many times and they have always been well taken care of. If you are looking for an easy stress free car buying process this is your place. The warranty options are great too. I have saved lots of money thanks to the extra warranty i got too. I will never go anywhere else

From the owner: Most of us have knowledgeable professionals to help us deal with complex issues that life throws at…read moreus. Investment counselors, financial planners, travel agents, real estate agents, and mortgage brokers help make our lives easier. Why should your car buying experience and ownership be any different? Granite City Motor Car is committed to offering you the personalized, knowledgeable services you deserve. Please contact us for a free consultation and experience the full range of our services, or fill out our convenient vehicle request form.

The team took care of me thru every step of the process. The family atmosphere that only you can…read moreget at a genuine place. They've earned my business

I have a less than 1 year old battery from Ford Motor. It has a date stamp (10/25) and says it has…read morea 36 month warranty. It came with the vehicle I bought from a different ford dealer. I have dealt with Tenvoorde in the past and will not go near there unless I have to. They would not warranty the battery because I didn't have a receipt. What dealer gives you a receipt for the battery when you buy it? I have worked retail and I know what these service managers go through, so I try to be understanding and reasonable. Other dealers in the area have been pretty good in my opinion. They had an opportunity on a simple thing to hit it out of the park. A swing and miss. I have 12 people in my immediate family, 3 have bought cars in the last 4 months. Not from here, I always steer them away.

These guys were great to work with. We were deciding between…read more2 vehicles and Brian gave us all the differences over the phone. We live a distance away so that helped for us to decide whether we should make an appointment to view both. We did purchase one and when we came to pick it up they had even had one of the dents repaired, and we hadn't even asked for it!

The van I purchased from these guys was as described. They are good fellas to deal with and their…read moreinventory is top of the line. They transported the van to me in another state and got me a good deal on shipping. Steve in sc