We've been going back to Southwood for decades now, looking at their current selection. It's always…read morebeen a pleasant process to secure the next vehicle that fits our needs. Practical, straight-forward and respectful of time and needs. They do what every used car dealer should. Service!

I was visiting from out of town and rented a car from Southwood Motors in the beginning of June…read more2014 and was more than pleased with the service I received. After having the car for a few days, I wanted to extend the number of days for the rental and they were able to accommodate this. Scott and the rest of the staff I came in contact with were super friendly and put forth exceptional customer service. On top of all this, the price was very reasonable. I will be using this service again in the future and highly recommend Southwood Motors for your next car rental.

Family had been going here for years so I chose to get my next vehicle from Sell's. It turned into…read morea huge mistake. The vehicle I was set on was essentially being pushed heavily on me. It wasn't long after a list of issues, Corey was great at first, helpful, once it came to my request of a write up of what's wrong and a qoute he became short with me, a lot of excuses "I'm new here it's onlymy 3rd month", "I'm not a mechanic, I don't know anything about this". Brought the vehicle back look at something covered by the pathetic extended warranty that I had added into my bill. At the time expressed my concerns and to have a few things looked at, again asked for an inspection and qoute. Pick the vehicle up and it wasn't done. Again got the "I'm not a mechanic, I don't know anything about that". At this point I hadthe vehicle for months. Now I have more issues I'm facing. They tried to cover a preexisting issue by putting new tires on the vehicle and not addressing the cause of the tire wear. Notonly that nothing was mentioned. When I take to the sales Manager Corey he was extremely rude and unprofessional - sternly yelling atme on the phone for 10 minutes, wouldn't listen, cutting me off etc. Then tried to diagnose the car himself and told me what was needed - someone who responded with "I am not a mechanic, Iknow nothing about that". Then fed me BS excuses which was proven wrong information. Now completely ignored by sales and the shop at Sell's.

Wow! They gave me faith in humanity again! Their customer service was great and low-stress. They…read moreshould offer customer service training to all other dealerships in town. I had an engine light come on 29 days into my 30-day warranty provided by Sells Auto. They fixed it with no questions and gave me a car to use while they worked on mine. I didn't even have to beg for a car like they make you do at the big dealerships. I know where I am going for my next car purchase. Thank you Sell's Auto!

i am so happy right now. my dad got an absolutely GORGEOUS ford taurus with only 74k miles for a…read morereally really good price. the man who sold us the car was so kind and willing to negotiate. i'd recommend this place to anyone who's on a budget. they had a lot of beautiful cars that were all priced well and all had under 200k miles. im going to come back for a car of my own soon.

Went in three weeks ago to look at the Corolla crossover. I'm told they don't have any at the…read moredealership. Ok I leave my number so I could be contacted when one arrives. Three weeks later still nothing. I have plenty for a down payment a credit score in the 800's and I'm ready to buy. Looks like it's going to be a Subaru for me.

Hello my dear costumers , I really wish I could rate zero but it doesn't give you that option. I…read morejust wanted to come on here and say that I came in for a check engine light I had a terrible experience here which is why I would never ever ever never never in a lifetime come back to this location, there are a few good people. The service drivers are very excellent and the advisor named Sharmeta was very kindly to proceed, helping me get through the rest of my service while picking up my car they will get over on you. They will overprice you and the technicians are not honest and do not keep their word they covered up their tracks just to get more money from me, I spoke with the tech manager, Brian he was the same way not a trustworthy man. They do not keep their word and they do not treat customers as well to make sure that they are fair and doing the right thing for us customers. I really advise you guys to really take my review in consideration Nathan Kieffer was such a A hole towards me the entire time of him being in my advisor he kept throwing sarcasm jabs and would talk over me without understanding me. He made me wait for two hours without telling me that I can go to another advisor in the most rudest disrespectful way, he was also not making sense at all and clearly does not know how to take notes very good and he does not know how to listen he thought he knew what he was talking about, but did not. He tried speaking on my behalf when he's clearly not a technician. He had too much to say when he's not even a technician I want to say so much more, but I am trying to move on from this chaotic place and move on graceful fully with my life. This was the most worst experience I've ever had with a dealership and I hope and pray nobody has ever or will ever go through what I went through. Thank you, but no thank you never again also they do not do refunds even if your problem is not solved or fixed. They did not fix my car. They tried to get over on me and made excuses of why my car was not fixed plus while trying to charge me 500$ more which is what I ended up paying for the problem to be fixed and solved, but no, of course not the problem was not solved and they wanted to charge me another $600 for the same issue might I add so if you are not smart, please be smarter if you're gonna deal with these kind of people to act the way that they acted and handle the situation was so disturbing it makes me wanna barf, not only barf, but I already cried. And he also hung up on me while trying to discuss and fix the matter because I'm not a problematic person at all. I communicated very well and I made sure they took the proper precautions of notes and information that was given.

This place is a joke- a very bad one. I brought my car in here spent $3500 and couldn't even get a…read moreloaner. Brought my charger back to be charg over $200 to tell me they looked at it and couldn't find the problem- but for $100 more they offered to stare at it scratching there head for another half hour. So being "Dodge Certified " means they can charge you a premium for nothing done. Go anywhere but here. Never going back.

My kid sold her car to these guys for a good price. Lot more then chev offered. Thanks for the…read morehelp

Jeremiah was an absolute pleasure to work with! He assisted me with a trade in and helped me go…read morefrom a 2010 Hyundai Elantra to a 2017 Ford Escape! I hate buying new cars and never felt pressured if any way to do so. He helped me find a great option and we got to a deal that felt fair for the both of us! Jeremiah is for sure 5/5 stars! the rest of the experience is about what I would expect from a car dealership. nothing to complain about here

Horrible communication and even worse customer service. My 2024 Hyundai Santa Cruz transmission…read morefailed with less than 68,000 miles. It has a warranty to 100,000 miles. My car was picked up on June 7th in Wahkon. Bill the service manager said it would be one to two weeks to repair. It's September 16th and I DO NOT have my car back. Over 13 weeks! Allegedly the car was finally repaired on August 28th. The deal between myself, corporate and the dealership was the car would be detailed bumper to bumper and trailered to me in Michigan where I have moved. When this was brought up they said they knew nothing about this. Bull! Corporate says they are arranging it with St. Cloud Hyundai. St. Cloud Hyundai says it's up to corporate. I have called the dealership and left messages but they do not call back. I finally had to buy another car because I don't know if or when I will get mine back. I'm out $25,000 for a car I should not have had to buy. I'm out over $2600 for vehicle rental I am still waiting to be reimbursed for. I am now paying insurance on two cars even though one has been out of my possession for three-and-a-half months. Don't buy a Hyundai and don't buy any car from this dealership group. They are dismissive, rude, thoughtless, careless and unprofessional. I now have lawyers involved as well as Attorney General's office, Federal Trade Commission and Better Business Bureau.

To start you can see all the bad reviews, to simply put both as a customer & employee "Ex" do not I…read moremean "Not" come here for either employment nor shopping. They will try to sell using any methods even shady ones, employment wise you will be treated like a grunt and as if you have no brain. You will be overworked + Underpaid + Treated bad + "Great benefits" Not really + Management with a superiority complex check!.. They will mess up your pay, find ways to not pay you as much as possible "Reduced hours, Schedule changes, Benefits, you name it.". You will be miserable day in and day out a Walmart employee has it several times better to compare working at Kia is like taking a vacation to your cities ghetto working at Walmart would be like a Bahamas' vacation. As a customer, more than likely you will have a car issue, more than likely they will try to get as many pennies from you that they can, their maintenance team "Do not be shocked going in for one issue you know for a fact and suddenly you have many more costing issues magically". Let us not forget "Reading fine print." make sure to read any and all papers etc they put Infront of you each and every detail if you don't good luck and may god bless you.

Had my car worked on here, they tried to sell me on rear breaks, below 3% and need done. Cost,…read moreover 500.00 I declined, have a friend who has helped me with breaks in the past so I planned to do that after I got home (5 hour drive). Bought breaks, took the day off work and went to my friends, we took the rear wheels off and the break pads, they had plenty of life left on them. PLENTY of life..... I complained to the service manager and he called me a liar, said that this did not happen and I must be mistaken. I told him the service writer brought the mechanic into the counter area and they both tried to sell me on the breaks. he said they don't use a percentage they go off MM and he must have told me 3 MM which means they are almost to the point of needing done. I countered with "I measured them, they are at 8MM' and he countered with "well it is hard to measure them when they are on the vehicle". Dude, how stupid do you think your customers are? Crooks man, I would member go back to this location - ever.

Awesome people and great customer service! I have purchased multiple vehicles for myself and my…read morebusiness. Ive reccommended my family and friends here many times and they have always been well taken care of. If you are looking for an easy stress free car buying process this is your place. The warranty options are great too. I have saved lots of money thanks to the extra warranty i got too. I will never go anywhere else

From the owner: Most of us have knowledgeable professionals to help us deal with complex issues that life throws at…read moreus. Investment counselors, financial planners, travel agents, real estate agents, and mortgage brokers help make our lives easier. Why should your car buying experience and ownership be any different? Granite City Motor Car is committed to offering you the personalized, knowledgeable services you deserve. Please contact us for a free consultation and experience the full range of our services, or fill out our convenient vehicle request form.

Buyer Beware -- Never Again…read more I have purchased vehicles from GILLELAND Chevrolet over the years, but this experience was extremely disappointing and revealed a serious lack of integrity. During the purchase of a new truck, I was never informed that the "new" vehicle had previously been damaged on the dealership lot and repaired through their body shop at a cost of nearly $7,500. This was not disclosed until I was already in the process of trading in my truck. This information should have been disclosed upfront during any of my three visits to the dealership while sales managers were actively pursuing the sale -- not at the last minute. I agreed to a rewind-style purchase, but after delivery I discovered additional undisclosed damage, which raised even more concerns about transparency throughout the transaction. After numerous phone calls to the sales manager -- including degrading remarks made toward me -- the rewind process was finally initiated. During that process, I also discovered that GILLELAND had already listed my trade-in truck for sale on their website even though the rewind period was still active. To make matters worse, I was charged over $1,500 for detailing and service work on my trade-in without my authorization, and those charges were deducted directly from my refund. A letter regarding this matter was sent to GILLELAND Chevrolet by the Attorney General's Office, and to my knowledge, no response has been provided. As a senior woman purchasing independently, I expected honesty, transparency, and professionalism. Unfortunately, that was not my experience. I ultimately drove over 600 miles to a dealership in Spearfish, South Dakota, where I purchased the identical new blue EV truck. The experience there was outstanding, and I would gladly do it again.

I had a terrible experience with Gilleland Chevrolet Cadillac and strongly advise others to stay…read moreaway. I purchased a used electric vehicle for my son and paid in full upfront. Before buying, I specifically asked the salesperson via text about the battery range, and was told it could go "up to 75 miles." But during a short test drive--only about 10 miles--the battery dropped dramatically from 49% to 14%. When I asked why, the salesperson mentioned it on highway driving. I was caught off guard, but ended up signing. That was my mistake. However, after thinking it through on the way home, I became seriously concerned about the battery's health. I decided to cancel the purchase before the car was delivered. The next business day (Monday morning--they were closed Sunday), I reached out early to cancel. The salesperson initially responded nicely and said he will talk to his manager. But shortly after, I started receiving calls from three different sales managers, one after another. They were aggressive, intimidating, and pressured me into accepting only a 70% refund of what I had paid. They blamed tax credit issues and said they couldn't void the IRA filing because 48 hours had passed--yet they were the ones who delayed submitting it in the first place. Despite the fact that the car had not been delivered and was still in their possession, they threatened to send the vehicle to my home unless I agreed to their terms. I felt trapped and scammed. Yes, I take responsibility for signing too quickly, but their handling of the situation afterward was completely unethical and predatory.