Experienced Mechanic of foreign cars, Gill took care of my SUV and now its running like new, he changed the brake pads in no time. Gill was professional and knew what he was talking about. he told me the options and I made the best choice, to replace the brake pads, because his labor charges were affordable. Now I confidently drive knowing that the brakes are very responsive. I recommend Gill to repair any foreign car brake problems. read more

Souza's Auto Clinic - Souza's Car Repair and Mechanic Shop in Whitehouse Station, NJ - Auto Repair Near Me - Whitehouse Station, New Jersey

Was supposed to get a rebuilt engine put in, instead got a used engine with more miles than the original. Half the cables and hoses were left disconnected which made the engine run poorly. It was "fixed" just enough to get it running-the engine suffered catastrophic failure after a few hundred miles. On top of that he performed $1000 of extra repairs without consulting me first. Gill is friendly when you bring your car in, assuring you he can fix your problem. He never returned my phone calls over 4 months. His voicemail box is always full, probably from other upset customers wondering why their car isn't fixed. Avoid this shop unless you want your car to sit outside his shop for months and returned in worse condition then when you started. read more

Fair price, nice people and they do great work on all types of vehicles..We use them for our fleet maintenance and they are always accommodating. Our vehicles need to be serviced quickly to get back on the road. In addition, we recently bought a used vehicle from them for one of our salesmen and we could not be happier with the service. They are also great neighbors. Vision Quest Auto Glass read more

got my muffler fixed in one hour at Souza's and it was very affordable. Gill was very helpful and since i was in a rush, he planned and worked on my car immediately. i recommend this professional mechanic and will brink my car to Gill the next time it needs an oil change and a tune up. this mechanic shop is fair and considerate, i recommend Souza's Auto Shop for any car repairs. read more

After providing free engine diagnostic, I just needed to flush the engine and that's all. Souza was honest and professional and advised me on few things to do to keep my car performing like new. I am very satisfied with the service that was provided by Souzas Auto Clinic and it was very affordable. Souza knows how to make a happy and satisfied customer ... he will be my mechanic for life, I recommend him for foreign car engine repairs and maintenance because he "tells it like it is" and shows all details and what needs to be done before starting, there is nothing hidden ... my experience was a good, and now my car runs like new. I am confident that Souza is the mechanic that gets the job done on time. Thank you Souza for great service and advice. read more

The owner drives customers cars home and the ones he sells on the lot. Pictures to prove the customers cars in his personal driveway overnight. The pictures as well as a complaint against his shoddy work and fake bills that were written up have been reported to the better business Bureau. Take your car here at your own risk but wait you can't.. They Went out of business cleared out in a day for being broke jokes trying to play mechanic read more

With enough experience dealing with Gil I will tell you how to be a satisfied customer. Pay more and expect less. After any repair you will have a a sense it should not have cost that much. When you pick your car you should at that time make an appointment to return your car to finish the incomplete work. Don't expect to have confidence in the repair. Never expect to hear " this will only take 10 minutes". Gil will attach some other type of repair to what would take 10 minutes to add to the billable time. Expect below average work and above average bills and expect to have to return and you will be a happy customer. read more

This business isn't trust worthy. I went there to get my car fixed and while there I found out that they also painted cars. Well heed my warning don't get your car painted by them. The paint job was really bad and they also managed to damage the bumper . I requested that they redo the paint job since I wasn't happy with the outcome and then the car sat there for a year. I was given all types of excuses as for why the car wasn't being repainted so after a year I took my car back and took him to court and won (still waiting for the money he owes me.) read more

Most unnacceptable unprofessional behavior I have ever experience once Gill took over this company form his father. His father was a respectful , decent, honest, responsive, harworking man. Years witht he company BUT since my family has been dealing with Gill, it is EXCUSE after EXCUSE. For over 4+ months now we have been going back and forth on where my missing brand new auto parts are that were owned by me , purchased direct from the Mercedes dealership and I had it in my vehicle when it was dropped off for service. My vehicle sat for MONTHS (starting in the summer and I finally gave up working with Gill and picked it up in January.) At the time I picked it up I told him the new rack I had left in the box for the hardtop was missing from my car . He said he would ship it to me by the end of the week in late Dec. In January he said it was locked in storage and then made 2 weeks of excuses of how he couldn't get into storage, then didn't have the keys, and my favorote was when I called him in Feb. and he told me he had it and said to meet him at the halfway point between my home and his shop as his way to apologize....he had me sitting there for 2.5 hrs and when I called him he said he had problems & was still at the shop. He never even had the decency to call me on my cell and tell me not to wait, with my 2 children in the car all that time. HE NEVER RETURNS CALLS! Then he asked me to come to the shop and pick it up - in order for me to end this disaster he created; I went there and guess what? NOT EVEN MY RACK!!! Mine was given to another customer and he was trying to give me a used rusty one! AGAIN excuses, at which time I was told & "promised" and "he gave me his word" that by the end of the week I would have an exact replacement rack ordered from Mercedes to replace the one they lost that I owned. I tried to cooperate and be patient. It's now MARCH 13th! STILL NOTHING. To this day I am making bi-weekly calls and still my property has not been returned NOR have I been reimbursed for it. I still have been receiving repeat excuse after excuse of how my rack will be in Gill's hands and shipped back to me "tomorrow I promise you have my word". and to this day NO RETURN of the brand new in a box rack I own. Tuesday 3/10/15 i was told I would hacve the tracking # in the morning. Instead of a tracking # when I call on 3/13 for an ETA, I received a beligerent, irate, disrespectful , Gill on the phone giving me more excuses and complaining he is having hard times in his life right now. I took a minute and calmly said 'Gill, we all have hard times in life, you have been promising for months now that you are sending it" and before I could finish he abruptly interupted me and yelled in the phone at me by name that he does not have time for me, he will send it when he gets to it, and hung up on me. UNPROFESSIONAL.! i have demonstrated PATEINCE above and beyond giving him the opportunity to make good on his mistake and either reurn my property,replace it with an exact match, or even refund the cost....& still he continues to provide nothing. REALLY???? WE ALL HAVE HARD TIMES AND WE ALL DEAL WITH IT AND DO OUR JOBS! We treat our customer properly, show respect, and keep our word. We don't make mistakes giving away a client's property, and if we did we make a mistake we would right immediately to ensure client satisfaction. We don't say we will replace it, by the end of the week in Feb, weeks later changing it to he will get it back, from who he gave it to, and then yet again , to weeks later changing it by blaming on "a hard time in life" and hanging up on the customers! Pure disrespect & completley unprofessional. To this day not even an apology, and no remorse for all the lies, broken promises, and disrespect demonstrated most recently. , I am preparing to get an attorney at this point to either get refunded the cost of my missing property OR have the property returned to me. I am fed up with being patient and understanding when I am the client and I have been repeatedly lied to by an arogant person who has NO remorse. I don't deserve further lies, broken promises, and disrespect from a shop owner who made the mistake in the first place. Gill should NOT take his anger and disapointment in himself out on his clients - and he should definately take a few courses in business management and ethics. I DO NOT recommend this shop any more to anyone. As for the car's repair.... I had it repaired by another service company, received full respect and courtesy plus it cost less, nothing went mising, & it runs like new! Never again will I trust, deal with, or even believe a single word I am told if it comes from Gill, he has proven he is not a man of his word, he has no respect for his clients or their time & belongings, and as I said earlier no remorse. ZERO stars rating as far as I am concerned. read more

Souza's is fine and in fact even enjoyable for standard run of the mill car servicing (oil change, brakes, tire mounting/rotation, etc.). Gil is very cordial and easy to do business with. But if you're having a problem that requires diagnostic skill, save the time, money, and aggravation, and go to the dealer. I had a fuel system problem on my Audi that they began to fix. After the first repair replacing the fuel pressure sensor (approx $670), I still had the problem. I told them to check the fuel pump relays since I could hear that the pump was not priming for start. They dismissed that novice recommendation and instead said it was the high pressure fuel pump and some other obscure part and replaced those (approx $360). Then they had their Audi rep reload the car's computer software. Still didn't fix it. Now after investing over $1,000 and still having no resolution to the problem, I brought the car to the local Audi dealer. Guess what they found...right, two burned out fuel pump relays and a fried fuel pump power module. It was all in the electrical/computer components of the fuel system--just as this novice suggested to Souza's back how many dollars ago. read more