Made an appointment online, never got a confirmation so I called & got AI. The AI operator told me…read moreI had two appointments at the same time, but when I came in the front desk told me my appointment was cancelled. I drove an hr to make it to this appointment & all I got was a "sorry you can reschedule".

fine in person but horrible over the phone. they never answer the phone. they literally never answerread more

I dont use this optical place. But I have to say They took…read morecare of my broken glasses. I was impressed how fast and professional they were. Thank you.

Dr. Pat Padrnos and his staff are always 100 % professional for my visits. On time. Everyone on…read morestaff is kind and friendly. I have trusted Dr. Patrick for decades with my vision and contact lenses.

Some times I break things. With my face. Eye Masters almost always has a line, but they also are…read moreusually able to get me what I need. The eye doctor's office is a separate business from the front sales area. I suggest calling ahead for an appointment. I was given the wrong prescription once, but that was 9-10 years ago. They did replace my lenses for free when that happened. The other doctors have been nice. Not as amazing as my eye doctor in Boston, whom was in business for 40 years, but I would not expect a mall location to compare. At the front of the store sales people have given me great customer care, and have been pretty interesting. When I needed to get a pair of glasses made the same day, before flying out of the country, they only had the most expensive lenses available in my prescription. They gave me a big discount to make up the cost.

All three family members had eye exams here before we found a good, local shop. All three exams…read morefelt rushed and quite minimal. Then to purchase glasses felt like an exercise in confusion. The phrase bait and switch comes to mind. Very fast talkers and I ended up paying a lot for a rather cheap product. I do give kudos to the staff for making minimal repairs (i.e. bent bows, loose screws) quickly and adeptly. I think my issues are more with a corporate feel to the place...like people are told to confuse people so they spend more. That could be just me, but I won't go back there.

I love Target. The shopping and variety of clothes for office wear is good. Earrings I can usually…read morefind things I like. But I love the optical dept cuz they have a real eye dr there. I used to get really dry eyes and painful allergies affecting my eyes. I could always stop in and get prescription eye drops from the dr. They have a large variety of frames there and I always find glasses I like. I also bought some cool clear nose pads to keep my glasses off my cheeks and makeup. The little stick on pads raise the nose bridge a bit on my glasses. The optical dept is a little gem at Target

Doctor and technician were awesome! We felt welcomed and had a great experience the entire visit. I…read morefound out I will need bi-focals soon! My only complaint is the glasses I ordered was apparently a RayBan brand, which I had no idea. I just picked the one that fit and looked the best on me. When I received the new pair of glasses with lens I noticed there was some brand etching in the lens on the right lens; right top, and the left lens; left middle. As cool as this may look, I can see it in my field of view and looks like smudges. I didn't notice it until after a couple hours after my fitting. I did not agree to have this on my lens from the beginning. But I will need to get used to it likely. Otherwise, my experience in-store was awesome! I highly recommend this place.

Talk about a life saver! This place was amazing. I ran out of contacts on our trip to Flagstaff and…read morestarted calling any and all eye doctors/eye glass places. Almost everyone was not willing to help me unless I was a patient, but not Eye Care Associates. The ladies at the front were warm and welcoming. If I lived in Flagstaff, I'd go here for my eye care. Keep up the great work!

The doctors are top notch as is Rodie, however the rest of the staff is why I gave the office a 1…read morestar. I have been going to Eye Care Associates for 30 years and this past year the competence of the new optician has hit rock bottom. From not saving my new order and reordering what was on file using the wrong benefit plan, to telling me that had the benefit reverse and attempting to place a new order they couldn't get it right. After over 3 weeks I gave up. Rodie is stuck cleaning up their incompetent mess and getting my benefits straightened out. I will continue to see the doctors there, but not order glasses or contact lenses at the office. Also, the way the younger staff dresses it appears like they roll out of bed and pull on what ever clothes are on the floor. Their appearance doesn't instill confidence.

From day one of setting my online appointment it's been very negative…read more Complete hassle about the history forms , insurance, and everything else. The people I dealt with there are super condescending and completely unprofessional. It's as if they are Anti Military. No surprise here in Flagstaff. They lied to me about Tri Care insurance, and the refused to give me the number they called to send my family was covered . They actually said "your plan" doesn't cover routine eye exams. They had no case number (tri care always gives case numbers) from their supposed phone call. Anyways, this is the worst of the worst. I can CLEARLY SEE WHY THEIR REVIEW RATINGS are so LOW .

I've been a longtime customer. Flagstaff location has bad customer service. Unprofessional…read moreenvironment.

I was vacationing in Flagstaff when the bow of my fairly new glasses unexpectedly fell off! I was…read morein a terrible predicament and made an emergency stop into Smart Specs Optical. Ryan and Brittany took excellent care of me, quickly fixed my glasses and saved my vacation! High praise for them!

I have had issues with my eyes for years and was at another eye place. They were adequate but not…read morehelpful. I switched to Smart Specs because I began having more significant issues. OMG!! I am so glad I did!! Suzi and Ryan are THE BEST!! I get migraines 3 days a week and noticed a brochure on their counter about these magical glasses that help reduce migraines. I tried them out for a week and NOT ONE MIGRAINE!! So I bought them and I've had them over a month now and I haven't had an actual migraine in A MONTH! I had a really bad headache a few days ago and was thinking I'm not going to make it to work, put the glasses on, less than two minutes later, no headache. NOTHING! MAGICAL!! Just like Suzi and Ryan!! They are magical and awesome and I HIGHLY recommend them to everyone who asks about my amazing glasses!

Lexi was so helpful when we were in a bind for our NAU student who suddenly was having blurry…read morevision due to medication changing his vision and needing to drive home hundreds of miles for thanksgiving. She went back and forth between myself and our insurance and was able to provide my son the glasses that he needed to drive home safely within an hour! I called several places in Flagstaff to see if they had a lab on the premises and if they could produce glasses same day, but was out of luck with everyone I tried until calling Highline Eye Care (which was recommended to me on Facebook). Lexi saved the day for us! It should also be noted that my son is very picky and anxious with physicians and felt very comfortable. He would definitely return in the future and so would I. Thank you highline eye care!!

Dr. Kortsen was very personable, knowledgeable, & kind during our entire interaction. I left my…read moreappointment feeling well taken care of by both her and the friendly receptionist. Also, they have the most beautiful optometry office I've been in- love the decor & very welcoming! I would definitely recommend Highline Eye Care & Optical!

All of our visits to this practice have been VERY positive! Dr. Mahanti performed my cataract…read moresurgery, then I saw Dr. Wolfe for all follow up visits. SO thrilled with the results of the surgery!! It's like a miracle, especially since I have eye issues. Both Dr. Mahanti and Dr. Wolfe are very thorough and very pleasant. The staff is great as well. We highly recommend this practice!

This was my first time visiting this clinic. I was seen by their new Optometrist, Randy Wolfe, O.D…read more I was being seen for "early glaucoma" as assessed by an Optometrist a year ago. Randy is fantastic! He examined my eyes and spent a lot of time explaining my condition and treatment options, if needed in the future. He put my mind at ease. I'll be following up with him a few times a year. I highly recommend this practice for any eye care needs.

I had such a great experience here! Everyone from the front desk to the optometrist was kind,…read moreprofessional, and efficient. A special thank you to the lovely Kim who helped me order my contacts. She was incredibly prompt and made the whole process so smooth. I really appreciated how attentive and helpful the entire team was. Highly recommend! Especially for those out-of-towners (like me) needing last minute contact orders!

Dr. Thomas is amazing! He is very good at explaining what's happening and he does so carefully,…read morehe's kind, and very professional. one of his new staff (Katie) is so sweet and welcoming! she works at the front desk so if you get a chance, talk to her about chickens lol!