On a trip across upstate New York, our inverter in our 2018 RoadTrek CS shorted out. When we…read morecontacted KS2 (the manufacturer of the inverter) to arrange a pick up of a new unit they suggested Alpin Haus. Mind you it was late afternoon on Thursday. I called Alpin Haus and Randy Robb the assistant service manager (didn't know this until much later) was on the other end of the line. After explaining the situation I asked if there was any way we could get in and have it looked at. Incredibly he said sure, bring it in and if you're dry camping you can even stay in our lot. The inverter did in fact short out and we were without AC but had DC. Chris the expert electronic wizard diagnosed the issue and we were stuck for the weekend in upstate NY. We enjoyed our weekend (minus AC current) but with DC current we were able to keep the food cold, the fan running, interior coach lights working and we had a great trip to the Adirondacks. On Monday we returned to Alpin Haus and Chris was out, my greatest fear since we had developed a sincere trust with him and when Randy said that he had the other wizard on it, Big Frank stepped in. Seamless doesn't come close to how good this team of mechanics are at AH. The big man got us dialed in and we hit the road that evening with the van back to work. These people are the real deal. In the era of Big Box everything, it takes a dealer that cares and treats everyone like family to show that there is still the chance that the end is not in sight for a local dealer with great staff, great inventory and people and dog friendly to help a traveler find their way down the road. My sincere gratitude to Randy, Chris and Frank and the entire staff and team at Alpin Haus for helping us get through this difficult situation. Y'all are the best.

After my review of Aplin Haus. the Service & Parts manager called the next morning and did…read moreapologize for the trouble we had. He also made sure he knew both sides of what happened. I can say it was refreshing to have someone call that quickly to hear what happened. And to assure us they would do their best to see it did not happen again. We all make mistake, but when someone can say, I am sorry, That is more than good enough for me. So, yes I have change my rating to 5*- (I mess up too should have asked for help). So thank you for the call, quick reply & friendly service. Thank you Ronald V.

Outstanding company. The customer service from the sales rep to the service department is…read moreunmatched. They will be getting 100% of my business. Can not express enough how impressed I am with their services and helping out a new customer to make me feel like I was the only customer and their top priority. This is a lost art in business and they never lost it. I recommend Dale for any of sales need and Tom for any of services. These two are absolutely outstanding professionals. I also want to mention all the employees at the front desk are extremely knowledgeable and beyond helpful.

From the owner: Randall Implements is your authorized Case/IH, Kubota, Kuhn, Kuhn Knight, and Claas equipment…read moreserving upstate New York from our dealership in the Village of Fultonville. We also maintain a large inventory of parts for all equipment lines we sell, and have a skilled service department to keep your equipment maintained. In addition to our new equipment, we also have a wide selection of Used Tractors and Farm Equipment.

Thanks to Jason and Jessie for their help with my making a payment by phone. Both were very helpful…read moreand courteous in assisting me . I have always found them to be a big help in making a payment this way for my container rental.

I Needed to rent a storage container for a project an hour south west of Albany, so i reached out…read moreto Jason at A-Verdi. Requests for pricing, clear and accurate invoicing, prompt delivery and pick up and amazing communications are always the regular when dealing with them. It's always a pleasure working with Jason and Alexis.