Got my nails done for my wedding and beyond impressed at the execution and expertise! I just showed a picture of what I want and it came out beautifully. Definitely will come again! read more

Sozo Nail Spa - Dip extension + ombre nails - Nail Salons Near Me - Arlington Heights, Illinois

Always amazing service, the ladies working are so nice and attentive. We typically come for pedicures which are pretty cheap compared to other places. Always relaxing and nicely done. Will definitely come back! read more

They do a descent job depending who you get. They run late, even when you have an appointment. It's not uncommon to wait 10-15min for your appointment. read more

Great no chip pedicure! Will definitely be back soon. Great location in downtown Arlington heights

Attention to detail and a gentle no-chip take off this time around! Lovely vibe and they do the mani-pedi quickly

Three stars is being generous. The work that was done was four stars, but the ambience and the way they talked to me and the cleanliness leaved much to be desired. I came in and the seat was filthy. I asked her to clean it and she said, "it was just oil." Oil? Someone sat there and the seat was not cleaned for me, unacceptable. After my pedicure I was told that other customers were coming and I WOULD have to move out of my chair. They came and took other chairs and when someone did come for my chair I was told "You have to leave now the next person is here." That is not a way to talk to the customer. Finally, charging 2 bucks to use the credit card? Ok, so we all have expenses. I had 40 dollars budgeted for this experience. 35 was the credit card charge, which leaves me a 5 dollars amount to tip. 33 was the cash amount which would leave me 7 to tip. I pay with CC, their loss on her tip. Sorry if I am being blunt about this. Looking for another place. read more

I have been to this nail salon a few times. During most of the visits, I was pleased with the atmosphere and quality of the manicure/pedicure service. However, during my recent visit this past weekend, I was disappointed with the no-chip manicure. I felt like the technician was rushing to complete as I was her last appointment of the day, still no excuse. (I had an appointment and was on-time.) On a few of the nails, it is obvious with the brush strokes where she missed the final clear coat. Also, she did not allow enough time for the nails to be in the curing lamp. One of my nails chipped today. It's only been 3 days - ridiculous for a no-chip manicure! read more

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Inferior service, who thinks getting painful cuts and bleeding should be excepted from a pedi. Stupid me I allowed this to has happened more than once. read more

The best manicures and pedicures that I've ever gotten were from Sozo! My mani looks just as good on day 13 as it did on day one!

I came here several years ago and had to leave mid manicure because the woman had cut my cuticles so bad several times. Against my better judgement, I just came for a pedicure in recent days. I left with a minimum of two cuts on my toes, burns on my skin from the tech using a file with a grit too strong (not a buffer) on my skin, and they were using tools that they dropped on the floor. They are rude and condescending. There are so many places near by. read more

I really wanted to love this place as it is close to my house and looks nice, clean and very inviting. 5 stars for location and ambiance, but barely 2 stars for the actual manicure. I came in for a no chip and luckily there was no wait. The lady was nice and friendly. However, when cleaning out dirt under my nail (I was gardening and nails needed TLC) deeply cut under my skin making me bleed, then making me feel bad about it as if it was my fault. But Ok, so it happens, I got over it although nail continued bleeding all day. Second, after some imperfections, nails were filed AFTER the no chip was done, which worried me that it will cause peeling. Needless to say, a week later, 2 nails peeled off and 3 others are lifting. I really really wanted to love this place, but will not return as my no chip couldn't even last one week! This place should be called So-So nails not Sozo, That way the customers know exactly the so-so average manicure they will receive. read more

Sozo Nail Spa - The Finished product: just "ok", since there are imperfections around the cuticles. - Nail Salons Near Me - Arlington Heights, Illinois

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It hurts me to write this review but this salon has gone downhill and I won't be returning. I have endured several cuts (pedicure); nail techs who are rough and in a hurry; nail techs who don't follow your requests; and nail techs who pull my toes one way or the other to the point I'm in pain. I was there yesterday and left with a bloody toe! read more

I just moved back to Arlington Heights and was searching around for a new nail salon. My sister in law told me that a new place had opened up next to Dunton Towers in Downtown Arlington Heights so I decided to try it. The minute I walked in I noticed how clean and esthetically beautiful it was. They're also very sanitary- you get your own kit with name on it, for example. The attention to detail, not just on my nails, but the other clients(they were getting Halloween art) was beautiful. Also, the customer service, respect and massage was great! read more

Sozo Nail Spa - Awesome job again and I'm very meticulous about my nails. Thank you Trinity! - Nail Salons Near Me - Arlington Heights, Illinois

My mom is regular here, and she had recommended me to try this place out. The decor is nice and relaxing, and I did get a nice welcome when I waked in. I made an appointment at 1:30, and the lady that did my mani pedi was rude. My pedi only took 10 minutes, so I felt rushed. She didn't take the time to scrub and clean my feet well. When she took out the hot stones she burned my foot (didn't say sorry). When I was getting out of the chair, my toes got smudged, so when I asked her to fix it she just covered more nail polish over it(other places redo the nail). The mani took awhile because I have a lot of cuticles. I honestly don't get a mani often , only once in awhile to treat myself. As she was cutting away my cuticle she nicked my finger, I flinched and said ow, and all she said, "well you have a lot of cuticles." (My mouth dropped). I was out the door by 2:15. Needless to say she didn't get a good tip. My mom is a good customer here and speaks very highly of this place, so she was very surprised to hear of my experience. The plus side was the price for a mani pedi was $32 if you pay cash and $35 if you pay on the card. read more

They do a nice job on their nails--although mine only lasted a week but still--their semi-racist sign out front soured this place for me. "A nail technician who speaks English and won't give you fungus= priceless" Miss me with that racist attitude. Everytime I think about this place, that comes to the forefront. read more

Nicest ladies. They all do very nice work. Love my no-chip nails and pedicures. Very clean. I suggest calling ahead for appointments. read more

Just opened! Awesome pedi!! Attention to detail & personable staff. Will be back! In the building of Dunton Tower so if you live in AH, check it out!! read more

Sozo Nail Spa - Nail Salons Near Me - Arlington Heights, Illinois

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I've been going here for years and haven't had a problem till the last year. Specifically with pedicures. The quality has just gone down so much. They'll take 20 minutes to complete the entire service. Skip steps like massaging or proper cleaning. It's extremely frustrating. I used to recommend this place, but I no longer do read more

My go to place! No chip lasts three weeks. They have tons of color choices. Highly recommend

I absolutely love this nail salon! There are a bunch in town, but this one is above and beyond. SO CLEAN, so modern, friendly, great service (Trinity, the owner, knows me by name and is so friendly)....I can go on and on. If you are a frequent customer, you get your own box that has your own nail file, buffer, toe separators, and pedi sandals. Nice and sanitary....speaking of which, the pedicure bowls have a disposable liner that they switch out after each customer. WIN! They also have a punch card where you can earn free pedi's and mani's. I get no chip mani's, and they always last 3 weeks, and I use my hands a lot. They also give you a massage after your mani's, and their pedi chairs are so nice! Oh, and to be festive, ask for some nail art! So cute and a great way to spice up a manicure! I have found my life long nail salon! Thanks, Sozo! read more

Sozo is my favorite nail salon in the Arlington Heights area. The owners are both wonderful. They take the time to talk to you and get to know you. Both the owners and the nail techs remember you the next time that you come in. Once you become a regular, they have boxes where they will keep a set of tools only used for you with your name. I highly recommend this salon. read more

I don't live near this salon, and there are others closer to me which I've tried, but none begin to compare. The salon is clean as can be, which is important to me. They use liners in the pedicure tubs and you get your own box of instruments. The color and brand selection is the best, and they always have the newest OPI collection. The techs are always excellent. The shop is relaxed, warm and friendly, the chairs are comfy, and HGTV is always on with quiet music in the background. There's street parking, and a parking garage is across the street. There is a great coffee shop around the corner and a variety of restaurants within a block to grab a bite or a glass of wine, as well as great shops to wander through. What more could you ask for?, read more

I was a loyal customer until today. Loyal even though I moved farther away from the salon. Today I had a appointment at 9:30. There was a accident near my home but I was still tracking to get there on time until I was stuck by a Metra train 2 blocks from the shop. I called at 9:33 am while waiting to let them know that I should be there shortly. I was "admonished" by the person answering the phone and was told that they could now see me at 2PM? Not good customer service! So they have lost a customer which was gained 15 minutes later by J Nails, who more than welcomed a walk in. read more

Love everything about this place! Great work, super clean, and incredibly friendly!!

I really love some of the nail technicians here. They do a great job with manicures that last! I got 2 weeks with no chips in a regular manicure for a great price ($13). The No-Chip Manicures are also awesome, I get 3-4 weeks of use and then my nails are too long but the polish is still perfect! Awesome prices and bring cash for even cheaper!!! Very sanitary as well and good for kids. read more

Best nail place in Arlington Heights. The women are friendly, the place is clean. They do a spectacular job. They are very detailed and I love Trinity and her staff. :) read more

The first appointment I made here, I walked in and immediately left. Unfortunately, one woman was getting acrylics done right near the front I am very sensitive to the smell. The second appointment, my sister and I both got no chips done. My manicurist was super patient while I tried to make up my mind on which color. Pros: Few dollars off if you pay in cash Super convenient location Good selection of colors I came back about four days after getting them done since once chipped, and trinity fixed the nail up completely at no charge! Cons: We still had to wait more than 30 minutes even with an appointment Felt a bit rushed since they were about to close Cut my cuticle so bad I'm questioning if I'll return read more

I love this place! I've been coming here for over a year and everyone is so sweet. They do a great job on my nails. They're busy, so make sure to make an appointment first! read more

SO RUDE!! I received a no chip manicure from one of the employees. I could tell she was somewhat new. LESS THAN 12 HOURS LATER THEY CHIPPED! I called to explain the situation and notify the manager. I am from out of town so I wasn't going to travel all the way back to get them fixed. I just wanted to let someone know so this wouldn't happen to another customer. On the phone she rudely said, "okay, so....?" . I was very disappointed and honestly taken aback. I wouldn't spend my money here again as it was just wasted. read more

This nail salon is definitely a place you want to go. The staff here are really sweet and nice. The quality of my nails are through the roof. All of my friends complimented my nails and asked me where I got them done. Not only did I have a pleasant time here but also will be coming back again. read more

This is a spotless and elegantly decorated salon with soothing colors and pretty chandeliers. The ladies who work here are very sweet and do a thorough and careful job on fingers and toes. There is a large screen TV with HGTV muted, but with subtitles, so what more could you ask for while you're getting the treatment? If you are a regular customer, you get your own spa box with nail file, buffer,and toe separators. I have received no chip mani's as well as the "week-long" mani from OPI and they last! The owner, Trinity, has worked hard to build her business, and it is evident from the range of services offered, to the competitive pricing and thoughtful touches. read more

Nice customer service! Yun is very friendly and accommodating! Been there for 3 times and well-done mani-pedi! Will be back again! Luv

I asked for a no chip fill. Along with a shape change/shortening of my acrylic nails. The lady shortened my nails way lower than I wanted to, took over an hour to finish a FILL. Gel FILL. Also ripped the whole acrylic off one of my nails, didn't replace it, and charged me $65 for the whole thing. Absolute rip off. My nails look nothing like what I asked for. So over-priced for terrible service. Barely talked to me, very awkward experience, did not feel welcomed. Felt like a high school clique in there. Do NOT recommend. read more

Your review helps others learn about great local businesses. This morning was my second visit to SOZO nail spa. The girls are wonderful, pleasant and efficient. Everything is immaculate. I am always concerned with how clean the technicians keep their instruments. These girls are perfectionist. And your personal emery boards and files, toe separators, etc. are in a personal box, for you each time you return. I don't know if I can say this but. -- right now they have a special going on. Manicure / pedicure for $33. What a deal. I'm not getting anything from the salon for saying this. I just think that when there's a GREAT salon around, we all need to know. I wish there was a way I could post a picture. I will definitely be going back to SOZO again. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Called at 9:30 am to make an appt, was told to come in at 10 am. Arrived at 9:55 am and was told there was no appt for me and no avail, somewhat rudely. Please don't waste my time. I won't be back. :( read more

First time I've been here and not received the quality service I was accustomed to. I had an appointment and they had obviously over booked. When I finally got my mani the women didn't even soak my fingers before starting to clip away at cuticles and nails! My fingers are actually sore from where she filed and clipped my nails. read more

Cold water for soaking feet when getting pedicures :-( even when asked to for hot, no heat in spa so had my jacket on entire time... clipped too close for cuticle trim started bleeding. Polish not new, clumps and smudges! STAY AWAY! read more

Ugh I really wanted to be impressed. Especially because I'm 8 months pregnant and really needed a quality pedicure service. There was no attention to detail by the technician. She didn't even assist me in getting up from the chair (let's face it I'm huge and struggle with every move). The massage was rushed. She cut my toe while clipping. She literally chuckled and smiled. Like she didn't know what to do or say. Then only one coat of polish. I didn't feel taken care of. At all. What a bummer. read more

Great new place! Clean and trendy. Reasonably priced. All staff are friendly and sweet! Will definitely be coming back!

I had been looking for a quality nail salon in Arlington Heights (went to several) and this one was by far my favorite! I've been regularly going here for the last 2 years. read more