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Celebrated my birthday here with my gfs, relaxing indeed, tried out all the saunas and liked that there was a red light therapy section, visually this place is beautiful! 3 stars because there was hair in the hot tubs and didn't feel totally clean, smelled like Clorox! none the less the customer service was wonderful, and they actively had people mopping, had lunch on site at the restaurant, it was delicious, we also had boba tea from the juice bar and that was really yummy too, $85 admission during the week and good price for food! would not pay $110 on the weekends, check out website for specials.

I want to preface this by saying that I came here with my mom on Mother's Day so my hope is that this place is better on less busy days. It was so crowded that none of the hydrotherapy massages were open. There was a wait for everything from the pools to the saunas. Once i finally got a place at a hydrotherapy massage the jets were so strong it nearly blew me out of the water quite literally. Think a shiatsu massage but with water pounding your back. I mean if that's what you are looking for then power to you. To be fair some of the other hydrotherapy seats were gentler. When I saw that this place would be kid friendly I really underestimated just how many kids would be there. It felt like a water park with hot water. As if water parks could get any more disgusting! In keeping with its water park motif, the floors were so dirty with cups and bandaids littering the area around the pool. They didn't have enough slippers so they just gave me one that was 2 sizes too small. I guess it didn't matter anyway because someone ended up stealing my slippers. Plus there was hair floating around in the pool. The saunas were okay but so crowded and did not seem very clean. The food was mediocre. I ordered a dolsot bibimbap and they used the wrong type of rice which was undercooked and they barely gave you any meat. I am giving this 2 stars instead of 1 because my mom and I did not let this ruin our day. We had a good laugh about it afterwards and it certainly was a memorable Mother's Day. We had fun but was it worth $110 per person?

I have to say for my first time at the spa place I had a good time with my friends. I always heard bad stories about this location, so I never tried it, but my friend was like she never experienced bad things there and when she goes it usually during the week when there's not a lot of people and that's what we did and we were able to enjoy every part of the location. Everybody was nice and polite. Everybody was friendly. The drinks were good. The food was good. The ambience was good. Everything about it was good. We were there from morning to close that's how much fun and comfortable. We were being there and relaxed. I will definitely will be going again. So don't go by the bad publicity or bad information you get from people try for yourself to find out how the location is.

I've been a loyal Spa Castle customer from day one, even during the times they closed for renovations. I've always supported this place and truly wanted it to continue being great. Last Wednesday, we visited from around 3:30 PM to 8:30 PM (they close at 9:30 PM), so we were mindful not to rush them or their closing shift. Overall, the spa experience itself was good. The facilities were fine, and the food was absolutely chef's kiss as always -- that part never disappoints. I also understand that prices have gone up, and while Spa Castle is now priced similarly to SoJo Spa, I didn't mind paying more since everything else in life has also gone up. However, the experience was completely ruined at the very end. When we were about to leave, we realized there were no hair dryers at all -- not even one. Yes, you read that right: a spa with NO hair dryers. I asked the three ladies at the front desk if there were any hair dryers available, and they told me, "We don't have any. Customers steal them." I was shocked. That is not the customer's responsibility -- it's the spa's responsibility to manage and replace basic amenities. A hair dryer is a basic service at any spa, especially in winter, when it's cold outside and people cannot walk out with wet hair. When we went to check out, a male and a female staff member were at the counter. The man asked how our experience was, and I honestly said everything was fine except for the fact that there were no hair dryers, which was very disappointing. He looked at the female staff member, and she said, "We do have one hair dryer. Did you ask them?" I told her yes -- we asked twice, and three employees told us there were none. Instead of apologizing or trying to help, her tone was rude and dismissive. There was no effort to resolve the issue or even acknowledge how uncomfortable and unfair that situation was. No spa should send guests out into the cold with wet hair after they paid full price for the experience. Sadly, the lack of basic amenities and the unprofessional attitude at the front desk completely ruined what could have been a great visit. I was very disappointed, especially as someone who has supported Spa Castle for years. At this point, I would rather go to King Spa or SoJo Spa, where customer service and basic spa standards are taken seriously. Very upsetting experience, and sadly, I don't think I'll be returning.

This is my first time at Spa Castle so I can't comment on the facility and changes pre renovation. We decided to take advantage of the spa on veterans day, which was a Monday since the weather was fairly warm for fall. I was dreading to see the place packed with kids since school was out, but was pleasantly surprised. The spa was fairly empty and had so many open spaces to eat, sit, and lounge. The locker room was clean and spacious. They provided 2 towels and a robe to be returned unless you want to pay a $35 fee. I started my day exploring all the amenities from top to bottom and was impressed by the nice decor and variety of hydrotherapy jets in the pools. The outdoor deck had 2 large outdoor pools, 2 hot tubs and a dry sauna in the middle. I enjoyed trying all the massage jets and soaking in the hot tub. The main floor had about 5 dry saunas but the most impressive one was the Himalayan salt sauna. It had lit pink walls and tall mirror ceilings, perfect for selfies. It also felt like the warmest room out of the bunch. Other sauna offerings were jade, color therapy, ice, gold, Halotherapy, and infrared. Though we did not eat at Spa Castle, there were two dining options and their prices were not terrible. I think the new admission prices ($110 for adult weekends) have reduced the amount of spa goers, keeping the place clean and spacious. I spent about 6 hours here and could have stayed longer. It was truly a relaxing and therapeutic experience that I recommend. My one complaint is the price of the Korean body scrub for $95, which is almost the price of admission.

I finally returned to Spa Castle after 16 year and it was a fantastic experience. I don't quite remember much from my last visit, I distinctly recall having a great time, and this visit didn't disappoint. We arrived on a Saturday at 10:30 AM, which is pretty soon after their 10am opening, and were pleasantly surprised to find it not crowded at all. I mainly came to test the place before planning a girls spa day for December. Therefore we decided to take full advantage of the facilities trying everything... every floor, every sauna room, steam room, relaxing chairs, pools etc. Overall, we loved the experience, although we did notice that only one sauna was truly hot; the others could have been warmer. I thoroughly enjoyed the steam room in the bath area - you really break a sweat there. I also wanted to address some of the reviews I'd read before going: Contrary to what some ppl claimed, we found that the spa provided everything we needed: robes, towels, slippers, shampoo, conditioner, body wash, and body lotion. I can't believe I paid attention to these reviews and packed unnecessary items like shampoo, conditioner, and slippers and body lotion. And the food was priced FAIRLY. What do guy guys want? A dollar tree meal Did they even go to the lookout floor (level 4) ... we found it to be great, with prices for food that felt appropriate for a spa setting. Overall, our day at Spa Castle was great and I will definitely go ahead to plan a girls spa day for my friend's birthday in December

One of my favorite places to unwind. It is especially nice in the winter with the outdoor heated pool. I find it is always clean and the locker rooms/bathrooms are well maintained. I cannot speak for the food but drink options (non-alcoholic) are good. It can get particularly busy during the weekends but it is perfect on an early weekday.

We appreciated the different sauna rooms The heat helped with sinus and stress tension The dinner we had was a solid 6/10, it was a little low on salt and flavor but overall we enjoyed most of it. The ambiance is pretty relaxing and everyone is in their own zone. We came on a week day Tuesday evening and it was perfect and almost empty which was great and quiet Service was also good and informative
I went in with the mindset to experience a tranquil Spa Castle day. It was...how can I say, not that? The lines were massive -- it was like waiting for a water ride at Hurricane Harbor minus the thrill and frills. (From my experience today) after you check-in there was another line for lockers because they were packed to capacity. The rest of the experience at the "castle" was like riding the 7 train on rush hour. What's up management? You sold 65,000+ deals on Living Social but you undersold to the consumers a "Spa experience". Please re-evaluate and bring back Spa Castle to it's original form. Tip: Wait for that Living Social deal to die down. read more
12 years ago
This place would have received 1 star but the saunas are excellent and don't mind the barefoot policy since the place is pretty clean. Then again I went on a Tuesday afternoon. The second star is for potential. I believe Spa Castle is supposed to be & could be a relaxing experience but it fails in so many ways. Cost - Admission $40 on weekdays/$50 on weekends which inlcudes the lounge pools with massage jets, jacuzzi, locker rental and saunas as well as valet parking. Then drinks, food and other services inside are insanely expensive. Every meal is a minimum of $12/ Drinks range from $10 - $14. The food and drinks are medicore. It's a waste, don't bother eating here. All other services such as massage and manicure are overpriced. Service - Don't expect warm greetings or welcoming smile instead you only get frustrated, annoyed staff. Every question is a nuisance. No people skills except the Colombian gentleman working the third floor bar. Everyone else clearly did not want to be there even when our group were polite & gave no complications. Food and drink service is slow. However, there was only one bartender serving the adults on the pool level. Perhaps add another bartender because she could use some help there? Ambience - Usually tranquil, peaceful, relaxing comes to mind when describing a spa but Spa Castle is none of that. Kids running around going crazy and adults having a great time sometimes behaving like kids. There are hardly any quiet areas unless you sign up for extra services. . They might as well play Top 40 music in the pool section, add some trippy lights and fog machine for good measure. It's more of a bar/lounge with a SPA theme and now open until 2am! The pool section also comes with guys hollering at ladies and offering to buy drinks. The only thing that prevent Spa Castle from fully transforming into the SPA Bar/Lounge are the kids and the 3 drink limit per person. Overall I had a good time since I was just pretty much hanging out with my friends. Always help to be in good company. But don't, I REPEAT DO NOT COME HERE TO RELAX. This is not it unless you come here very early in the morning on a weekday but who has time to do that? This location is not even convenient unless you drive. Find a serious spa. read more
10 years ago
My 4th time there, and it's getting worse and worse!!! This time it was the worst experience ever, they put few guys by the pool area and they just giving u orders what not to do, u feel like u in prison!!! Do not go there!!!! Waste of money and nervs, the drinks they make are horrible, more juice no alcohol,$16??? Seriously?? Where do u think u are? It's only spa and in queens... More? Ok.. So your hair has to be up all the time, u cannot put your had under the water at all! The lifeguard talk to u like shit, even the manager can just raze his voice on u? What is this? Are we little kids? We just coming to relax and by the and of the day u find yourself like u didn't rest at all!!! So guys don't waste your time!!! Oh and last thing there was a pad inside the water!!! This is gross!! read more
I went here for the first time on Jan. 2, 2012 after a total of 8 hours of standing for the New Year Ball Drop at Time Square. The saunas almost immediately relieved my aches! And just to let you know, I'm in my 20's. I paid $45 for general admission, which is pretty cheap for all the things you get to do there. But it gets pricey once you decide to drink or eat anything. The big towels are also for rent, so it helps to save if you bring your own. The little towels are free and you can get as many as you like. At the front desk in the locker room area, you can purchase face masks, sandals, head wear etc. The spa comes with a lot of rules. No wearing any footwear (except the ones you buy from them). No outside food or drink (this is NOT strict at all, I brought my own water and no one even cared and don't be afraid of the threatening "We will check your bags if necessary" sign at the lobby. They don't do anything). Must wear uniform provided to you throughout the place (except nude only areas). Must be naked in nude only areas. It was totally awkward at first, but then you realize no one even cares to scan over your naked body so might as well join them. I took the shuttle there on 39th Union St. Be warn, the shuttle apparently has various pick up/drop off locations depending on the driver. I went to 3 different locations (provided by 3 different poorly informed spa employees over the phone) before the I managed to catch a shuttle. It drives you to the entrance of the spa. Overall, it took me about 2 or more hours to get here from Manhattan, which is insane!!! It wouldn't take this long if you actual know where the shuttle is. It also took forever for any worker to pick up the phone, very bad customer service (which is why I minus a star)!!!!!! HERE'S A TIP FOR YOU: The watch they give you is for opening lockers and paying for any services within the facility so you wouldn't have to carry a wallet around. I knew it right away cause I'm a genius, but some people did have a hard time figuring out what it was for. To open the lockers, hold the watch over the scanner on the locker and wave it around a couple of times until it works. It is also water proof and heat proof (tested it myself). read more
After a colleague told me about this place, I decided to go there on a Saturday morning. I like that there's a free shuttle from Flushing that goes to the spa. My colleague told me that they only provide small towels, so I bought a large one with me. She also mentioned about an area without clothing. People can bring their skin care and spa products to do their own routine there. It's located in the Bath & Locker Lounge. But I just avoided that. :P I went to the outdoor Spa Pools. There's a sitting pool and a standing pool. It was quiet in the morning, but the water pressure are so strong that it hurts the body. I wasn't able to stand under it the entire time. The hot tubs were the best. There's also a sauna room between the pools. When I went to the Sauna Valley (Loess Soil Sauna, Color Therapy, Jade Sauna, Gold Sauna, Himalayan Salt, Infrared Zone, Far Infrared Sauna, Ice Land), there were people talking outside and inside the saunas. The infrared zone is an open area and there were adults chatting loudly. It wasn't that relaxing with the noise. Why do people have to talk? There's free water in the area, and there's also a juice bar, salad bar, other spa services and a large section with chairs to relax. The most quiet places would be in the Healing Zone. There was no one inside the Sleeping Room but I would need a blanket or a large towel as a cover if I were taking a nap there. There was no one in the Meditation Room either. It has classic music playing in the background. There's also a Fitness Center and I didn't go to the Sundeck as it was a cool that day. It was an interesting experience and I believe that the hot-cold baths and saunas have benefits for the body. This is a public spa where people go with their kids or friends. It's not so quiet for the ears or private as an upscale spa. It's cheaper on weekdays. read more
Business owner information
Jien K.
Manager
Thank you for enjoying our traditional Korean spa! Thank you for your…
16 years ago
The following is probably the closest I'll come to girl-on-girl porn. ** Boom chicka chicka bow ** Imagine a woman. Darken her hair, lighten her skin, make her eyes a little thinner. Now disrobe her, leaving only matching black undergarments. Subtract 10 pounds. Put Brillo mittens on her hands. She is efficient and strong. Her eyes are neither kind nor wise, but they are smart. Behind them is a quick laugh. Now, after rendering me naked putty under said mittens, imagine her on her knees, straddling my back on a narrow plastic bed, my face grimaced and groaning while she digs her elbows under my shoulder blades. My sister is undergoing the same treatment several feet over. [An hour later, I'm reading short stories while sipping Brooklyn Lager sitting on pool jets. It's not particularly sexy; I only mention it to indicate satisfaction.] read more
Spa Castle is a place where there's no shame in stripping off your clothes and getting wild! Hungry? Walk upstairs to the 1st or 2nd floor to buy some grub (Korean and mixed American). Thirsty? Take a seat at the aqua bar and order a drink. Sore? Go to the lobby, take off your clothes and choose a heated or cold bath to relax in. Tired? Take a nap on one of the couches in the lobby or go upstairs and lie down on the heated floor in the designated napping area. Horny? Go outside on the 2nd floor and relax in the heated outdoor pool where couples like to play and make out. For an additional fee, you can schedule a personal massage as well. There are LOADS of activities to do and you can easily spend the whole day here. They have a series of different sauna rooms: L.E.D, Gold, Salt, Far Infrared Ray, Ice, Jade, Loess Soil. Each room has an explanation before you enter with it's purpose and benefits. The only downside is that you probably need a car to get here. They do have a complimentary bus that picks up in Flushing. Spa Castle Admission Fee: Weekday = $35 Weekend = $45 Tip: The only area you HAVE to be naked is the sauna located in the lobby. Trust me...it's not that bad. I've seen some hideous bodies here and I really mean hideous. No one cares. Just do it. See ya naked! I mean later! read more
I spent nine hours at Spa Castle. Yes my friends, nine glorious hours. I went on a weekday, so was able to avoid the madness that overwhelms the place on weekends. For $35 I think it's a great deal. Getting there was relatively easy, but it did take awhile from Manhattan. My friend and I were the only ones in the complimentary van from the 7 train, so we knew it would be a quiet day. When you arrive, they will give you a badge to wear around your wrist. This is how you will store your belongings (shoes have their own separate locker...genius) and also pay for everything from food to massages once inside. It frees you up, but that device is a bit dangerous! You also will be given uniforms, which are kind of funny but strip away everyone's identity in a kind of freeing way. As other reviewers have mentioned, they have everything here from bade pools, to jacuzzis, to saunas (six to be exact and an ice room). They even have a swim up bar (3 drink maximum). And of course they offer spa treatments like massages, facials, body scrubs, etc. There are also jacuzzis, saunas, and a wicked steam room in the men's and women's locker rooms. Yes you have to be nude in these areas. I was humbled by the unabashed body acceptance these women possessed. If you are not comfortable with this environment, you can always skip it. Many of the women there were foreign, which did not surprise me. I did a few rounds in the saunas, went to the pools, took a nap, had a foot massage (all their treatments include gratuity which is nice), ate some food, did more sauna rounds, revisited the pools at night.... I was so relaxed by the end of the day. If you come here expecting exceptional customer service and an oasis escape you will be disappointed. The place is too large and the admission is too low for attendants to wait on you hand and foot. This is NOT a Mandarin Oriental experience, it can be very reviving though if you know what to expect. Tips: -Ladies, bring amenities, they do not have much outside of generic body lotion and shampoo/conditioner. -Yes the food is expensive, not unreasonable though. The fruit is pretty fresh and the salads aren't bad. Just steer clear of meat. -The only complimentary towels are tiny. If you need one, bring your own. -Go on a weekday! -Go with friends. This is a social spa, not a quiet solitary retreat. Of course you can go off on your own, but it's fun to be with a partner or group. -Make the most out of your money. You get unlimited spa use for the admission price. And FYI... they open at 6am and close at midnight. read more
Spa Castle is kind of hard to get to from the city, but it was fun! We went during the week so it was not super crowded. There are so many options of things to do! Drinking in the indoor pool, sitting in the jets in the outdoor pool, lots of different hot tub temperatures.. Big fun! Food and alcohol quality is mediocre, like food you'd get at a county fair, but that's to be expected. Don't forget to shower before you go in the naked baths downstairs or the old ladies will yell at you! read more
13 years ago
My friend and I recently went to Spa castle. I was so excited because I had heard so many good things. Well disappointment is an understatement. First of all how can they not allow you to wear shoes and especially in the bathroom area. I was beyond grossed out. I don't care what kind of tradition that is, have you heard of foot fungi? Shoes are a must in public bathrooms and locker rooms. Second I just can't get over the no swimsuit in the locker room pools. I mean really?? You make everyone wear these big shorts and t-shirts in the public area but in the locker pools you must be naked? Come on... Third there was a tampon floating in the outdoor pool. Enough said. We went on a Monday during the day and the place was packed. Screaming kids EVERYWHERE! Literally there is no where to escape the kids. I will never be back needless to say.. read more
13 years ago
It used to be good, now it is a disease heaven waiting to happen. I visited the Spa Castle on December 23. The entire experience was bad from beginning to end The shuttle filled up quickly, there were about another busload of people but the driver told the people who didn't get in to "wait 30 minutes" in stead of sending another car. I ended up waited for 1 hour and 45 minutes for another bus, and finally caught it at the other side of the parking lot rather than the designated area. At the Sap Castle, the condition was so unhygienic it was to the point of revolting. There were many non-Asian people who treated the place like a heated swimming pool rather than a bath house. Many of the non-Asians went into the facilities without showering first, and got into the bath pool with their bathing suits. You can see dead skin cells floating over bath water. That's how bad. They even put face masks on while in the pool! Their face masks kept dripping into the bathwater it was disgusting. The floor was wet everywhere, especially in the bathrooms. Many stalls were in unusable condition, and no one was cleaning the floor or the bathrooms. And since we are talking about bathrooms.... there were women who were on their monthly cycle in the facility. For my sake and with God's grace, let's hope they at least have the sense NOT to have gone into the pools. To be fair, only half of the problem is on the Spa Castle, the other half comes from people who have no respect for Asian bathing etiquette. It is so sad to see a good place gone down the drain, for the ironic reason that it became popular among the ignorant. read more
Came here yesterday for my best friends birthday. Never Ever Again!!!! I wish I could have taken a shower in bleach when I left this place. I think SPA I think relaxing, tranquil, quiet, peaceful......yeah not at all, none of it. Lets start off the price....$50 bucks to sit in a dirty bath tub. Awesome totally worth it. Next- I cant wear my flip flops, no shoes what so ever. Bare foot or purchase their flop flops. You get to walk all through their establishment and dirty floors and pools with no shoes. Shoes go in one locker then you have to go to another locker for your clothes. No one instructs you on any of this by the way. Your prison jump suit. I felt like I was in a cult. How am I suppose to know if these clothes were even clean?? And I'm sorry one size fits all doesn't fit all. Bartenders are non existent and just plain slow and bad. Started at one bar, 20 minutes to make our drinks and no one else was getting drinks. We go back for another $12.00 drink and she is gone, had to hike up 2 floors and there she is. Wait again for drinks. Just un-bar-educated bartenders that were slow as can be. Kids running around screaming and unattended. Sitting in the ice sauna trying to escape the lunacy and an 8 year old little girl is in there throwing snow balls at me. Her parents left her in there and just walked away. Awesome!! Food options stunk in my opinion, didn't even bother trying them. Naked people with no shame in the locker rooms. And I mean zeroooooooo shame. To conclude the day a huge fight in the locker room and the cops had to be called. Seriously its a spa??? Full blown cat fight with cops called. And that wasn't the only physical fight we saw while at spa castle I will never come here again. I showered and scrubbed myself down as soon as I got home. Waste of money, if it wasn't for my friends birthday this would have been a horrid disgusting day. Good concept and idea.....but horrible execution. You have millions of rules for the wrong things. read more
13 years ago
Oh the better name for this establishment would be Kid Castle or Scam Castle. I have been going here on and off since it opened and it has gone WAY down hill. Don't let the name fool you; there is nothing relaxing about it. Screaming foreigners and kids running all over the place (opening doors to rooms and playing hide and go seek). On weekends it's over sold so there are lines to go in every room. The water coolers are always out of water- but fear not Costco bottle water is for sale for $2.50 a bottle! They nickel and dime you for EVERYTHING. $1.00 for new uniform, additional cost for towels, price is increasing in February etc. The of course there is the mandatory "naked room" in each locker room. Now I don't mind stripping down, but this place looked like it was a hang out for child molesters. I mean, why would a parent allow their naked child to hand out with naked adults anyway? If you are looking to relax, go elsewhere. read more
I came here on a Friday night after a yr, thought it's been renovated/updated since it was closed for a while, but it was practically the same, all the pools and sauna rooms did not change at all. There was no longer event pool on Friday I went, they use to have herbal or rose event baths. the sauna room mat are poorly maintained, it seem outdated and has not changed for a while. overall the temperature is still good. Two things I noticed were the crowds and employees, the employees seem they don't want to be there, jaded and indifference, at one point, i approached them that people were speaking very loud and have their speaker phone on while talking on the phone, i was told i need to speak to the manager; the other thing is the crowd, it's not asain dominated anymore but sometimes people forgot it's a traditional korean bath house, not a party place or pool house for kids screaming and yelling, there were people being so loud and inconsiderate for their behaviors, and they seem to forget most of us came here to be relax and not be bothered by unnecessary inconsiderate noises! I think staffs and management should take up a notch to enforce that! read more
11 years ago
I want to start off by agreeing with some of the other reviewers - this place is NOT relaxing. I went with a small group of friends and family for my bachelorette weekend. We made the best of it and enjoyed some of the saunas but none of us would go back again. Cons: Kids - There was a kiddie pool and designated areas just for kids but no areas designated just for adults?! I didn't think kids were even allowed in saunas but they were swarming the place in all of the hot tubs and saunas. Non Relaxing Massages - I paid a pretty penny for a body scrub and massage in a "private room". Even though I was in a private room, I was told I had to soak in the public hot tub area which you are required to be nude in. I was pretty much forced to be naked. Then I went to the private room and again, had to be completely naked and other people that worked there were coming in and out of the room. They kept the "private" room door cracked so people could see me and I heard the annoying beeping noise from the lockers the entire time. The scrub was rigorous and the korean lady giving me the scrub / massage seemed more like she was scrubbing toilets than giving a massage. She would dump buckets of water on me and climb on my back without notice. Expensive Food / Drinks - the buffet ended up costing about $25 each based on the weight of a standard plate. The cocktails were around $15 a pop for small / weak glass. Weird Rules - they make you wear these weird uniforms unless you brought your own robe, but you can't wear your own beach coverup or anything else. There was no supervision anywhere or anyone in sight if you needed help but the second my friends and I went to shower off in our bathing suits we were yelled at and demanded to get naked, so we left. No drinks in the pools. You can have a maximum of 3 alcoholic beverages (not if you want to go broke) Poor Management - My one cousin bought her ticket ahead of time and it didn't come in the mail in time and she tried to use her confirmation number and they wouldn't let her. She asked to speak to a manager and he wasn't in yet so they said just buy another pass now and talk to him later. So she spent $100 in total and talked to him on the way out and wouldn't do anything for her and said they can't process refunds - bullshit! Pros: read more
There is no doubt that Spa Castle is commercialized and caters more to families and children. However, I have seen a diverse clientele ranging from extended families enjoying time together to bachelorette parties to grandmas catching up on old times. Note that the groups I've listed are that: groups. This is not a place if you want "me" or "alone" time. On that note: If you sincerely hate children, then don't go here. It's as simple as that. Also: If you don't like the stark nakedness in the shower area, then go to a non-shower spa and shut up. It's not the joint's fault you've got issues with nekkidness. Smh. And: If you don't like the use of the so-called prison uniforms, suck it up and deal with it. Sure, we look frumpy, but it's not as if you're at Spa Castle to snag a new fella (Or are you?). I'm not a big fan either, but if this is what prevents you from coming back, more power to you. Now I'm done with my hateration, on to the good stuff! It's not everyday I get to touch large quantities of gold, jade, loess, freeze myself and heat myself in a span of an hour. It's not even so much going there, but hanging out with the ones you love that make it such a memorable experience. An added bonus is the swimming pool and hot tubs, both inside and on the roof. They have some shallow ones, some deeper ones. The outdoor pools have jet streams that really give your muscles some assurance. Highlight: Imagine chilling in a hot tub on the roof while snow is falling. Others may shudder, but that was probably one of the best experiences I've had. When I went there a second time when the temperature outside was more mild, the water temperature was only lukewarm, so beware of the temperature change. As others have stated: food is available. Avoid the buffet at all costs, and order from the booths. They tab everything, and yes, it's overpriced, but hey, I'll take what I get when I'm hungry. It doesn't hurt that the hamburgers, Korean food, and sushi are made as you order and thus, are actually decent. For those that live in Flushing, getting to Spa Castle has never been easier with the shuttle van that runs every 15 minutes. Those who get off at the Main Street-Flushing stop on the 7 can utilize this service as well. For those that can afford higher prices and more exclusive deals in the city or overseas for spas and saunas, by all means, go. But for those who want to enjoy a day with friends or family without leaving the five boroughs or the tri-state area: go. This is not a place I would go all the time for the sheer fear of losing its novelty, but every time I've gone I really enjoyed myself. Plus, my skin looked all baby-smooth and glowing. Couple radiant glows and happy attitudes, and you've got a day. read more
16 years ago
I was so looking foward to spa castle!! I went on a weekdday due to the warnings by yelpers of overcrowding and children running around screaming and also just beacuse it is ten bucks cheaper. So I got there in the morning and am super happy. I only saw a couple of cute korean babies that were learning to walk and no crowding. So when I got there the girl at the front will shove you your wristwatch without so much as a hello and you get the go ahead. You head to your locker rooms (very clean) and I kinda freaked out when I saw the shoe lockers thinking it was tiny!! Found out they have separate lockers for shoes and clothing (cleaner i guess). Really cool how doors open and close with a tap of your watch. Next, I got handed my pink/orange tshirt and shorts to change into with a toothbrush haha. Im not sure why people complain about the uniform. Its not pretty but its cotton, comfortable, freshly laundered (i could still smell the detergent) and above all means i dont have to see people running around the spa in their speedos. So get your tiny towel at the shower room/naked bath area and you ready to go. Once you go upstairs is where the saunas are. They are super fun. I went through them all alternating betwen the hot saunas and the cold ice land. I bought a face mask that was about $2 to use in the sauna rooms since my pores were pretty open anyway and paid with my watch. Saunas were alot of fun. My favorite was the salt room. Tired out at this time I took a nap at lounge/ mezzanine area on a comfy leather lounger. The room was dark and heated so need for blanket and I drifted off right away. They also have a sleeping area on a heated floor but that didnt look too comfortable. Food wise they have $12/Ib buffet, sushi, fresh juice, pizza, pasta and frozen yoghurt on first floor all around average of $10 or more. I opted for the korean restaurant, sky garden at the third floor where the gym is also located. Sky garden also has "beds" overlooking the view. It was the best deal as the prices were pretty in tune with food court . For $15 I got my appetizers, soup, rice and barbecued beef. Finished up at the bade pools with a variety of jets to try indoors and outdoors. It was chilly outside the day I went but the outdoors ones are fully heated so really great to sink into the steaming hot hinoki bath. Noticed quite a few girls using the jets in who needs a man mode (straddling them) hmm... Before leaving I gathered my courage to go nude and try the traditional korean bath at the ladies locker. It does depend on how comfortable you are with your body but its a family oriented place and tried to be openminded about another culture. They supply you with shampoo, soaps, lotion, hairdryer, gel, toothpaste basically everything to clean up afterwards. Spa castle was fun and relaxing I cannot wait to come back. read more
15 years ago
You're either dumb, stupid or CLEARLY uneducated to give Spa Castle a bad review. If you're not comfortable walking around naked, then don't. If you're not comfortable with having children near you, go while school is in session. Or go late. If you can't find food to eat at Spa Castle then clearly your food palette does not deserve to savor the delicious culinary yumminess that is offered all throughout the building. Don't knock Spa Castle for your own neurosis. Spa Castle rocks your socks off!! Heated floors, sushi, Korean bbq, strong delish frozen drinks, amazing bade pools and hot tubs, healing saunas, wonderful massages, and COME ON a napping area?! YES! YES,YES! Go early.. get your money's worth. read more
12 years ago
Rude staff and dirty pools. I am Korean and was embarrassed by how rude the shuttle driver was, and the staff at the facility. I brought a group of my girlfriends here for a bachelorette. Big mistake. On top it all, the pools all smelled so bad gross read more
15 years ago
Spa Castle is like Disneyworld for adults. Let me be clear, you can pay the 35 dollar admission fee and just do the things that entails and have a fantastic day. I opted to add on a massage and a mani/pedi. Don't do the mani/pedi. It's overpriced and they want to get as many people in as possible, so it's rushed. Do the massage. I got the aroma therapy massage and it was amazing. I felt like a new woman afterwards. The food is decent, I got sushi and a bubble tea. Both of which were pretty average, but fairly priced. Upstairs looked awesome with all the korean fare, but I forewent that, as my watch was tabulating quite the bill. The pools are amazing, and the saunas as well. The salt sauna was my favorite, and I swear my skin looks clearer today. Some tips: Bring a water bottle and towel and don't forget your swimsuit. To sum it up, if you want to get away from it all, spa castle is your destination. read more
11 years ago
I was at Spa Castle this past Saturday 12/5 and I was relaxing in the women's locker room when I heard screaming. I jumped up and went into the main part of the locker room to find 2 young women screaming at one another. It quickly turned into a violent fight. The two women were pulling each others hair and punching each other in the face. At one point, one of the girls was laying on the ground and the other girl was dragging her by the hair. There were children everywhere. It was extremely frightening for all of us. My issue is with the response of their team. One of the ladies who had been handing out towels ran over and wrapped her arms around one of the girls, trying to pull her away. She did this many times even though the two girls continued to fight. Never did any security enter the locker room or the police show up, even though this seemed to go on for 20+ minutes. I was so upset and uncomfortable and felt very unsafe as the 2 women were screaming threats at each other up until the minute I left. I was supposed to meet a friend there, but decided instead to leave. When I got to the checkout, I was very upset and asked to speak with a manager. The man who checked me out told me no one was available. I asked for a card so that I may call a manager tomorrow and he replied "all of the information is on our website." I asked him why security didn't come in to break up the fight and kick the girls out and he said "They are not allowed to enter the locker room". I think this is ridiculous. They have a 100,000 square foot facility and no ability to control or protect their guests. I asked him why the police weren't called and this was his exact response, he laughed and replied "They don't like coming here. This happens all the time here". Never once did anyone attempt to make the guests feel safe or comfortable. Never once did anyone apologize even when I expressed that my day was ruined and that I had to leave early because I didn't feel safe. This was my 3rd time at this facility and I have brought many friends here. I can safely say that I will never be back. read more
Business owner information
Jien K.
Manager
We are sorry that you had to experience something like that at our…
11 years ago
If you are looking for a place to relax, DO NOT GO HERE! After about 2 years of not having visited (which I clearly remember enjoying in the past), my boyfriend and I decided to take the 45 minute drive today for some quality time and most importantly, some R&R... we left after not even a full TWO hours! Here is why: 1) There were more CHILDREN patrons than adults. Moreover, these children were mostly unattended. When sitting inside the sauna rooms, there were constantly small children running in and out of the rooms, mostly screaming or doing odd things as most young children do. Being an 8th grade teacher, my patience level is extremely high... except when I am spending good money to try to relax on a day off. 2) CROWDED on a TUESDAY! I can not imagine the weekends. The outdoor pool area was so overpacked that I didn't even get to dip my toe in :( 3) DOES ANYBODY WORK HERE? Nope, don't think so. If this establishment cared about their guests, they would have staff picking up cups and water bottles left behind on the floors in the sauna rooms, or as I would hope, trying to keep the noise/crazy level down when gangs of 5 year olds seemed to be taking over the place. 4) The hot tubs, are at best, luke warm (EW)... and very shallow. Did I mention that there was a girl eating nachos in the tub at one point? Again, staff should be regulating what is acceptable and what is not. Nachos in the hot tub are the complete opposite of any kind of luxurious spa experience. 5) NOISE... the entire place was so loud it is entirely impossible to relax. Even when we thought we were hidden away in a sauna, we could hear the noise outside the door. On this particular day, it felt like a summer camp (even though its way into September) brought all their 12-13 year old girls. They, their parents, and the non-existent staff thought it was ok for them to sing and slap their cups on the tables while they sang aloud to "The Cup Song." NOOOOOOO! After not being able to rest our eyes or bodies for more than 3 minutes at a time, we decided it was better off we leave and go eat in a restaurant rather than have a nice relaxing meal at the spa as we had planned. While checking out, we requested to speak to a manager... (PLEASE NOTE: I rarely complain and am the type of person who'd rather not return to a restaurant than sending an untasty meal back to the kitchen)... the girl at the desk called the manager on a cell phone (strange?) and then told us he was BUSY and we would have to wait at least ten minutes until he was ready to speak to us. GREAT... here's what I had to tell you Mr. Busy Manager: THIS PLACE SUCKS AND EVEN IF YOU OFFERED US TO COME BACK FOR FREE, WE WOULDN'T! read more
Business owner information
Jien K.
Manager
Sorry that you felt this way about our spa. Hopefully you will…
Loved it! but quite pricey for a general spa experience. $35 x 6 plus food! We went on the weekend of Mother's Day to treat, Mom of course. The weather was beautiful and not too crowded. There were a lot of people but not over bearing. 1. It is smart to have the ticket line lead to each locker room 2. I expected the bright orange uniforms, the one size fit all idea does not work though, so they need to revise that. 3. Beware of the nude women in the Bade Pools. These pools were the most appealing to me on the website and then I realized that I had to be nude to enjoy it so my excitement went away real quick 4. Please try and get the Lounge room early because you will have to wait a long time, I fell asleep woke up and fell asleep again. Don't worry I was not being greedy, this is the norm for this room as there is no time limit, the lights are dim and the lounge chairs are very comfortable. 5. The food court is cool and satisfies all your cravings from Asian Bistro, Salads, Fruits, Fast Food and how could I forget the Bubble Tea and Smoothie options. 6. I loved the key device that was used for your locker but as a tally for all your purchases. This system is very impressive because you don't need any cash inside, but better believe when you return that key-watch you have to pay your tab. 7. The place was very clean to the eye, but I still did not like the towels on the floor in the restroom. I saw people cleaning all the time, but I never really feel clean with a wet towel around if it is not mine. 8. There are seats EVERYWHERE you can be sure you will find a place to lounge. I even saw people who had their laptops. 9. The Sauna options are CRAZY there is so much to choose from that I would go peeping in one to the other. I felt like a big kid ;) 10. This place is a true relaxers haven the outdoor pools were so much fun. Each one had it's own cool feature. 11. This place is for everyone, of all ages and all sizes. Couples, groups of friends, families, etc. I think that is what I loved about this place the most, the inclusive nature of it was very inviting. 12. We entered at 2 and left around 8 and people were just coming in at 8ish- 9pm. That blew my mind, but it made sense because the majority of the crowd was gone. 13. I did not get any of the extra treatments like the message, manicure, pedicure etc, but I liked the fact they had them available even teeth whitening. 14. Try SPA CASTLE at least once it will be an experience to remember ;) read more
I'm writing an updated review for Spa Castle after the horrible experience I had today. I have been here many times and never really had any issues. They have hired these "lifeguards" for the outside pool area, who just stand around and bother guests with an extremely unprofessional and inappropriate tone. As a customer who pays 50 bucks to come here (on a weekend) I should not have to feel harassed while I'm just trying to enjoy my Sunday afternoon. They kept blowing their whistles every 2 minutes and hovering over customers. I understand that they are concerned about safety, but yelling to a customer and arguing as if you are on the street is not the right way to address it. Extremely disappointed. Needless to say, I will NOT be coming here. Ever again. I'll find their better competitor and go enjoy my time and spend my money there instead. read more
Business owner information
Jien K.
Manager
Welcome back to Spa Castle! Thank you for visiting us again with your…
14 years ago
I am a fan of Korean scrubs, banyas, hammams, sauna/steam you name it. So getting to Spa Castle was a like making a pilgrimage to Mecca for me. Needless to say I loved it. I didn't go into all of the sauna/steam rooms because I didn't understand all of them (for example the "Ice Cave"..uh, no thanks) but anyway the food is good, very relaxed laid back atmosphere where you can hang with your girlfriends for an afternoon. Here's a tip for first timers - the first lockers you encounter when you enter are for shoes only. Don't make the mistake I did of taking all of your clothes off in this section (this was very embarrassing, I was wondering why the lockers were so small) Also, try some of the Peach infused water, it's delicious. ;) read more
9 years ago
What can I say. I don't care about what anyone says about this place, I love it! It is literally five blocks away from my house, you can always find a deal on groupon or living social and it's super relaxing. I definitely recommend going on a week day since weekends are usually packed. If you go on a weekday, you will enjoy the sauna, the outdoor pools and the bar pools. I especially like the locker room which is always very clean, has lotion for the guests and even qtips. The naked pool has a variety of different temperature pools, shampoo and conditioner for showering. It's true there are certain parts of the spa that are dirty and can use some deep cleaning. Overall, absolute love! Can't beat it. read more
11 years ago
First, the warnings: 1) AVOID AT ALL COSTS AT WEEKENDS! For some reason, thoughtless parents treat Spa Castle as their CHILDREN'S DAY-CARE CENTRE on the weekends. Screaming, running, splashing and playing children are everywhere!! Not my idea of RELAXING, but perhaps it might be yours? (Note: The Manhattan Spa Castle has an age limit of 16, but this Queens location has no such age restriction. You have been warned!!) 2) All services (i.e. massage, salt scrub, etc.) apparently add on a 40% tip!! 40%!!! Excuse me?!? I scanned my receipt and posted it here: http://www.yelp.com/biz_photos/spa-castle-college-point?select=Bs8OZIqqF5D8JfHzVxru3Q (Update: After several convoluted conversations with Jung Pyo L. of Spa Castle of Spa Castle Queens, he indicates that although the receipt 'looks funny', the prices listed are indeed the prices charged -- which appears to be true; however, this begs the question: why isn't the NYS sales and services taxes shown on the receipt as is required by New York State Law?: Under laws of New York State Department of Taxation and Finance, Recordkeeping Requirements for Sales Tax Vendors it states: "Each POS transaction record must provide enough detail to independently determine the taxability of each sale and the amount of tax due and collected. Detailed information required for each sales transaction includes, but is not limited to the: individual item(s) sold, selling price, tax due, invoice number, date of sale, method of payment, and POS terminal number and POS transaction number.) This appears to be a sales tax fraud scheme. Now the good stuff: 1) The complex is more spacious and has more offerings than their 57th Street location, which makes it a nice place to chill (or sweat). 2) Although the food is very, very, very overpriced, there is a larger selection at the Queens location than Manhattan -- seriously though, don't waste your money! 3) Yes, it's true! The men's and ladies' locker rooms with their own set of water and heat based treatments are mandatory nude areas. If you try to enter or manage to enter wearing any clothing, you will be asked to disrobe immediately. You're at a SPA, people! If you can't walk around naked, perhaps you shouldn't leave your own bathroom. Now you know the highs and lows of Spa Castle Queens. I do recommend you check it out -- just avoid weekends and the over-priced food and you're golden! read more
5 years ago
2 stars - kids in a spa.. nah. And it seems to be a lady in management that brings her son to work , maybe about 7 y/o , he goes crazy in the pool, and she walks off and has the life guard watch him. The lifeguard then proceeds to reprimand everyone else in the pool for various things, meanwhile the little boy is splashing water in peoples faces and telling grown paying adults they need to get out of "his way" -his mom did nothing but proceed to put her large sun hat with face protection shield on.. lots of hassle, very expensive, not terrible, only come here if you are bored and don't mind paying $60 and up to entertain yourself here.. read more
This spa is set up like spas / sentous (bath houses) / onsens (hot springs) in Asia, hence the all nudity rule in the gender separated areas, as well as the uniform rule for the co-ed areas of the spa. Spa Castle specifically adheres to Korean sauna (Jjimjilbang) standards. Therefore, for anyone coming here, it's not just a spa experience- it's a cultural experience as well. The spa is set up into 4 sections. The main floor is split by genders and you must be fully nude for this area of the spa. I know a lot of people have a problem with this, but this is how they do it in Asia. (Queens is, after all a very culturally diverse part of NYC) Frankly put, it's nothing to be nervous about since everyone is naked and everyone is thinking about enjoying the pools themselves. Here you can also find dry and wet saunas where you can just be in a towel, as oppose to being uniformed upstairs. The second floor is the general sauna area and I absolutely love the big Loess Soil sauna room. Here there is also a salad and fruit bar... but as expected it's extremely expensive. The third floor is the outdoor pools. The fourth is the Korean restaurant that serves ok Korean food. It's also kind of expensive (if we are to compare with outside restaurants), but what choice do we have? Expect to pay $12 for kimchi jjigae and $15 for bulgogi and rice. Three things that come to mind with this place: 1) In both Japan and Taiwan, they hand you towels as you enter a bath house so that you can cover your privates while you walk around and get to the showers and pools in the gender separated areas. Here, you have to strip down and walk yourself into the bath area to get a towel. I really wished that it weren't like this. But I assume they do it this way so that you can't get towels while you are in uniform. 2) I notice that a lot of the clientele nowadays completely disregard the uniform only rule for the second floor sauna areas. They'll walk on down from the outdoor pools to the second floor in their bikinis and swim shorts. I hope that in the future, they'll have staff to regulate this. Let's keep the nakedness strictly in the first and third floor. 3) I also notice that these days a lot of the clientele likes to hug or make out in the open outdoor pool areas. Can we stop this please? My body and my eyes are there to relax... not to be grossed out. If there's one thing that's ruining this spa, it would be the new influx of clientele that are loud and not following the rules. Overall, while to me the price of entrance is kind of expensive to take a bath and enter a sauna, it's still a very unique place in New York to just get away. Have an open mind with the nude areas, bring a nice swimsuit and bring lots of money- it'll be a great time there! --- Update November 13, 2013 It's been a while since I've been back to Spa Castle. The upkeep has definitely declined for this place. In the shower area, most of the shampoo/body soap dispensers don't have their caps anymore and they've mixed both with water as it seems. It used to be where they had placed this nice smelling Korean face lotion in the guys area... now we just get Vaseline lotion. Gross. read more
16 years ago
This was a surprise from the boyfriend. We arrived around 7:00am on a Saturday morning. We paid our $45 dollars each, got a cool little wrist watch that was basically our key to our lockers and access to food and separated there. I arrived downstairs and no one was there. After using some context clues, I figured out where to put my shoes when someone finally shows up. She hands me an ugly orange and pink set, tells me to change, put all my crap in the locker and don't lose the watch. Then she was gone...almost like I imagined her. I saw the naked room. There was another woman in there already and I wanted to try it out since there was only one other person in there and I like to try things out without a crowd but the bf was waiting so upstairs I went. I appreciated the emptiness. There was maybe ten people in the whole place at this point. We tried out each sauna alternating between the hot rooms and the Ice Land to cool us down. (Maybe we didn't do it right because we stayed near the door just to see how long we could last before we had to bolt.) We had breakfast. Egg, cheese and sausage sandwich for six bucks each. Robbery since we could get the same sandwich for 2-3 bucks in a corner store but hunger doesn't care about price. The smoothies, which accompanied our breakfast, was amazing. By this time, the pool was open. We tried all of them with the jets. (We stayed on that floor almost all day). I was so relaxed. I don't remember their names but try the heated one outside made of wood. Around 11, we went to the seated area with tvs attached and took a nice nap. This is when the place loses it stars. We woke up and it was PACKED. Not just regular packed but packed with screaming children and some of the most ...ghetto, douchiest, insert low class word here people EVER, yelling, screaming, cursing...it is a SPA, leave that shit at home or the club.(The personal conversations I was hearing... *shudder*) It also loses a star for the food. We ate lunch at the Korean place on the third floor. Overpriced and mediocre. I also saw flies buzzing around my food in the seating area...which I did not finish. Sorry for the long review but my point is this go early before the Bebe's Kids get there and it will be the best investment you made...other than that. Don't bother. I will go again except I would a) leave once the rowdy families and ghetto people start arriving b) avoid the third floor food and c) try the naked room. 4 stars when empty and for those amazing jet pools 2 stars when packed and for the horrible Korean food. = 3 stars. read more
4 years ago
Clean and relaxing. Staff can be a bit abrasive but this is largely due to the the language barrier.
13 years ago
First time going there. There is valet parking so you don't need to worry about finding a parking spot. When you first go in you pay the entrance fee and they give you a watch with a number on it. That number is the number of the locker that you will be using. You go into the locker room and it's a bit overwhelming because everyone or mostly everyone is just naked. I didn't really like that much. I went to the desk located in the locker room to ask for the spa castle uniform. The employees are very rude. It's like they hate their jobs or something. After changing into the uniform you can go upstairs where they have the saunas available. They are very relaxing. The food court is also on that floor, it wasn't anything special and they're overpriced. The 2nd floor is where I really enjoyed myself. The jacuzzis, hot tubs, and pools were just great ! I would recommend you bring a bathing suit/swimming trunks and a towel if you don't want to pay for their items. That's where I spent most of my time. The third floor is a restaurant and a lounge. I didn't really try those out. After you finish with everything you can go back down to the locker room, change and check out. Overall it was a great experience, I would definitely come back and be more prepared. The only things I didn't like were the employees attitudes, the naked people and the food wasn't the best but the experience is worth it. read more
7 years ago
Spa Castle Queens is a Horrible disgusting scam. Right now, I'm on my way to the hospital because since, I've been there I've had diarrhea and now to the point i think i have food poisoning. The customer service there is terrible and they DO NOT CARE ABOUT THE CUSTOMER OR ANYONE OF COLOR. My visit was supposed to be relaxing but it turned into a more stressful experience than a relaxing one (which is what a spa is supposed to be). Inside the hot tub were various things floating around (leaves, other things etc) When i asked to speak to a manager about the food, they told me to wait in a corner (Agem) the manager came out, and completely disregarded and disrespected me, not even listening to a word that i had to say, i was left with a have a good night and there is nothing he can do and walked away. When i told him how i felt he said there is nothing he can do, and he is sorry and that was all. I WILL NEVER GO HERE AGAIN..WARN YOUR FRIENDS DO NOT BRING CHILDREN. Completely disgusting and horrible. read more
15 years ago
Mega-spa! Went on a Tuesday at 3, it was packed with families, kids, groups. It was fun, esp. the outdoor bade pools with really strong massage jets. There's definitely a system to how it works. When you go in the locker room, you'll see a bunch of naked people of your own sex running around. The showers are in the nude single sex pool area, & you should be nude while showering. The towels they give you are napkin size!! So bring your own towels or buy rent theirs. They require everyone to wear their t-shirt/shorts uniforms when in the co-ed indoor areas. Inside, there are sleeping areas, several hot saunas, a cold sauna, a swim up bar (sort of- you can drink in the pool, but have to buy your drinks outside of it). When you check in, you're given a watch w/ a sensor that opens & closes your separate shoe and regular stuff lockers, serves as a swipe system to pay for food and drinks, etc. You pay at the end. AmEx not accepted. Piña coladas at the Aqua Bar are wonderful & very strong. They charge you tip & tax, so the cocktails come out to about $16.50. (!!!!) Beers come out to $8.50. The bulgogi was tasty, came w banchan, seaweed soup, rice. There are overstuffed leather lounged chairs that you can camp out on & recover from the sauna & hot pools. read more
15 years ago
Spa castle has been a complete surprise. First of all, it's in the boonies of Queens and you have to either take a cab or bus to get there. It does have a free bus service from a Flushing parking lot on a regular basis, but it's basically a tiny van that has only room for a handful of people. The spa itself is in a giant multi-floored building, with most of the outdoor aquatics on the roof. It's basically this huge complex in the middle of your typical residential neighborhood with small single family homes in Queens. Second of all, it's pretty awesome in its selection of food choices, because they have several different kinds of restaurants, food stands, and stacks. They have every possible style of asian food, seafood, alcohol bar, and they even have a delicious frozen yogurt stand. So, you can't possibly go hungry in there. However, I do notice that their drinks are a bit overpriced, but they do have water fountains there. Third of all, it's surprisingly clean. When you go in, they immediately tell you to take your shoes off and give you a "uniform" to wear. Men have one color and women wear another...just in case you get easily confused by the sexes. What's amazing is that last time we went, there was this group of Orthodox Jews...those who never wear anything but black coats, no matter what temperature it is outside. Well, guess what? Not at Spa castle! They wore the uniform and they wore it proudly while enjoying the spa, just like everyone else. Since everyone at Spa Castle walks around barefooted, they make sure that the floor is obsessively clean and they have people walking around cleaning everything. I would not recommend any of the massages, because I think you can get better professional massages elsewhere. Ironically, this is a spa where you should go and try everything except for the massages. The best part about this place are the hot outdoor pools, which are the most fun in the dead of winter time when everything is cold. If you go in the summer time, it can be a bit too hot. They also have these whirlpool jets that shoot out at every angle against your body. On the weekends, this place gets really crowded and has a lot of neighborhood kids, who are a bit obnoxious...but if you go on a weekday, it's usually quiet and relaxing. The worst part about this place...and trust me, it's pretty bad,...is the mens' nude bath. I'm not sure how it is on the women's side, but on the men's side, if you would like to shower in the locker room, you have to do so in the nude bath part...where these old, fat men with tiny wieners sit around on bare, but sometimes hairy, asses with legs spread. It's a bit uncomfortable I have to say. I would give it a four star if they installed private shower stalls. The other bad thing is that because it is a spa and because it has water pools nearby, the floor throughout is really slippery. The last time I was there, I slipped and fractured my arm...which really kinda killed the entire experience. However, despite the weird naked people, and the occasional fractured arm, this is still a decent place...for Queens at least, if you happen to be stuck there for a day and wonder what to do. read more
8 years ago
I've been going to Spa Castle with my family ever since I was 4 years old (so for the past 14 years), but due to my hectic high school life, the last time I got to go was early 2015. Flash forward, and I finally get to revisit with my close friends three days ago. I was really shocked to see that all the prices for the food got jacked up, and one of the outdoor pools were closed. To top it all off, there was a lot of public indecency going on in the one outdoor pool that WAS available (as if the crowded-ness wasn't already enough to keep me away). I used to love Spa Castle so much and my monthly childhood visits always left me feeling so nostalgic, but now I don't think I want to return. The place used to be a fun place for families and friends to come relax, but now SpaCastle has fully remodeled and removed some of their best rooms to make "private event" spaces and capitalized on their overpriced alcoholic drinks. They also only give you one towel for the whole day now. Really? What happened to the shelf full of fresh towels? You can really tell that they're starting to get desperate for money to the point where they're willing to give all the quality away. I choose to go to a spa/sauna to relax and have a good time with my friends, not to see drunk young adults grinding on each other and being loud in the pools. : ) P.S. There were guys smoking carts in the pool bar as well!! Gotta hand it to them for their idgaf attitude but the establishment really has to crack down on their image. Sooner or later the place is going to be run over by people who don't belong there. It's such a shame that one of my favorite places in Queens turned into whatever the hell I saw during my trip there this week. I'm only giving them two stars because I still really like their sauna set-up, and because the Korean lady working at the restaurant on the top floor was friendly read more
13 years ago
Spa castle has been my on and off retreat. It's close to home and I try to go during not-so-busy hours. Hint: weekdays when kids are in school. If you follow this rule, spa castle will be a SPA. I encountered little of the screaming kids and crowded pools bc everyone was at work/school. There were sauna rooms that were empty pretty often. The facility was kept clean. The relaxing/napping room actually had free booths. It's a fun Korean spa/sauna experience but do go on less busy days! As of feb 2014, price increase alert! Weekdays $40 ($35 before) Weekends $50 ($45 before) read more
17 years ago
Ok, so I'm naked in the Men's locker room and bath area with the world's tiniest towel barely covering my privates (OK, that's up for debate...). I'm also partially blind from not having my glasses on. That's good since I don't want to see clearly any man-sausages while I'm showering and bathing in the heated and freezing baths. Hmm, let's start at the beginning: I went with my girlfriend to Spa Castle because it was a spa. It seemed cool enough and I decided to try it out. It was interesting how they gave me a bracelet with some sort of chip that opened a specific locker... As soon as I entered the locker room, I saw some naked men - this was going to be awkward to say the least. So I'm supposed to rinse off in the shower then bathe in some small warm/hot pools. After I went through all the temperature-controlled baths, including a freezing one with a shower, I entered the medium (if you can call it that) heat steam sauna. I decided not to try the high heat sauna because I believed I would heat stroke. They give you these t-shirts (white/gray) and blue shorts (and no undies) that would serve as basic clothing in the common area. I must say, after the welcoming committee of male privates and cold showers, I was intent on going to the common area. The common area is divided into several parts: a massage area, an eating/sitting area, a sleeping-on-the-floor area, a "special" sauna area, a relaxing room, and an outdoor swimming pool/hot tub. The massages looked fun, but cost an arm and a leg. The food was equally expensive too. The sleeping-on-the-floor area looked interesting, with the heated floor.... The special saunas were unique and I must say I nearly fell for the hype. It became a game to see how long my girlfriend and I could stay in a hot sauna before we had to flee. After each different hot sauna, we went into the cold sauna... to be cool, pun intended. I almost did a massage with my girlfriend before she pointed out the extreme cost of the massages. $60 per hour of massage. I think I'd rather have my girlfriend massage me for free... At least I know I'll enjoy it. The cost is scary high; essentially I paid $45 per person to see some male genitals, sleep on the floor, and alternately burn and freeze in some claustrophobic rooms. It was an otherworldly experience, and I might go again. Overall, I recommend people go at least once to see if it fits them. read more
12 years ago
Complete rip off. Rude staff. Screaming children unsupervised. Bizarre cult like dress code. I'm a member of a gym where I pay $100 a month, it has five times the amenities, including saunas and steam rooms, and with none of the problems. read more
This was my first time to a spa ever. The gf thought it was a good idea and who am I to turn down a massage? The entrance fee was 35 dollars. What that got us was access to the shower rooms, saunas, pool, and lounging area until closing. Massages were extra as well as food and drinks. It was cool to see that my identity was eliminated and I was assigned a numbered bracelet for all my additional charges as well as my locker key. Now, it's easy to see the cultural differences here. Americans for some reason are really shy when it comes to nudity. I've noticed in Europe and Asia, no one cares. Here, there was a good mix of people who were freaked out and those who did not care. The shower room was au natural and consisted of two main shower areas one standing and one area with wooden stools. This area also had 4 pools (2 event pools, one hot pool, and one cold pool) The event pool for Thursdays apparently is lemon, so the water apparently had lemon infused into it or something like that. There were also two saunas one at 190 degrees and one at 160 degrees, at least that's what the signs said. The saunas were pretty wild. They had a sauna room lined with gold, another lined with salt rock, another with infrared light, and one lined with jade. There was also a cold room. The saunas weren't very big and I could definitely see these rooms get overcrowded on busy days. Fortunately, we came during a non-peak day. The pool areas consisted of an outdoor roof pool area and an indoor pool area. None of the pools were for swimming. The intent was to take advantage of the jets and their massage capability. I would highly recommend bringing your own swim trunks and maybe your own towels. You can rent swimsuits there as well as towels, but why when you can easily bring your own. The massages were pretty crazy. Tip: Do not mess with old Asian women. They are freakishly strong and are quite capable of ripping your arm out of its socket. I was convinced that the woman was trying to rip my head off. The pain was so bad at some points that I thought I was going to crap myself on the table. After that though, I felt pretty relaxed. If you don't go with the Swedish massage, I would highly recommend getting a foot massage. It was definitely very relaxing and you can watch tv while they work. They work your feet and your legs up to your knees. The food was pretty good. We got the bibimbap and soondubu. Pretty fresh and very tasty. The banchan was good also. They have a pretty extensive menu and snack bar. Some stuff that I thought was kind of weird were the sleeping floor and the lounging area. The floor was basically a hardwood floor where people were able to lie down and go to sleep. Nutty Asian people. The lounging room was a room full of lazyboys with televisions attached. Sorry, I didn't pay 35 dollars to go do what I can do at home. Bottom line: Would I do this again? Probably, but not for another couple of years. It's expensive and can get pretty crowded during peak hours. read more
More info about Spa Castle
13110 11th Ave
College Point, NY 11356
College Point
Directions
(718) 939-6300
Call Now
Visit Website
http://ny.spacastleusa.com
Services
Hours
What time does Spa Castle open?
Spa Castle opens at 9:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
What time does Spa Castle close?
Spa Castle closes at 9:30 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
Mon-Sun 9:00 AM - 9:30 PM
Payment methods
Does Spa Castle accept insurance?
Yes, Spa Castle accepts insurance.
Does Spa Castle take Bitcoin?
No, Spa Castle does not take Bitcoin.
Does Spa Castle take credit cards?
Yes, Spa Castle takes credit cards.
Services
Is Spa Castle by appointment only?
No, Spa Castle is not by appointment only.
Outdoor Amenities
Does Spa Castle have bike parking?
No, Spa Castle does not have bike parking.
Does Spa Castle have parking?
Yes, Spa Castle has parking options. Street Parking, Valet Parking
Other Amenities
Is Spa Castle wheelchair accessible?
Yes, Spa Castle is wheelchair accessible.
Does Spa Castle have free WiFi?
Yes, Spa Castle has free WiFi.
From the Business
Specialties
Massage, Facial, Body treatments, traditional Korean body scrubs, luxury spa suites, Outdoor and Indoor Hydrotherapy Pools.
History
Established in 2007.
Since its founding in 2007, Spa Castle Inc, has continued its dedication to providing the ultimate, extra-ordinary experience. Spa Castle exceeds industry standards through its elegant combination of blissful spa services and treatments, exclusive state-of-the-art aqua therapy facilities and saunas, and a plethora of traditional health offerings from around the world. The founder and CEO of Spa Castle, also a licensed architect and engineer, had a vision to create a single retreat made of tradition, culture, luxury, and recreation, for everyone to enjoy, all year round. Spa Castle is the translation of his dream into a reality shared by many. Spa Castle will continue to be a place where family and friends can escape the ordinary together!
Spa Castle Reviews in Other Languages
Ask the Community - Spa Castle
How much Is on Fridays?
Hi Susy, Admission to Spa Castle is $110 for adults and $65 for guests 17 and under from Friday…
Are the rates cheaper during winter time?
No, the only times u can get a cheaper price for entrance is if u catch a sale, through them or Groupon.
Does anyone know the name of the soap and shampoo products they use?
Best day/night to avoid families with kids?
Unfortunately you can't really avoid kids at Spa Castle anymore. They need to implement a "no kids" policy OR a day where no kids are allowed.
Do they have man masseuses?
They do, but I believe they use females for women massages, and males for men massages.
Has anyone been there since the reopening? Any advise? Recommend?
Yes we have. We have been denied entry twice for various "spontaneous policy changes". They are very discriminatory. I wouldn't recommend it.
Do you have to be 18 or older to go on your own?
Yes you have to be over 18 and provide identification,
Sundays any good or a lot of Annoying kids?
Hi Andy I actually don't mind the spa with kids. I do not take my kids to the nude area that is up…
How much is it to rent slippers? Can you buy them and reuse them when you come to the facility again?
You can purchase them for 6.99 or 9.99 and use again when you come back to the facility but no more rental items due to Covid .
Can both male and female be nude together in the spa?
No. Locker room pools are the only area where nudity is allowed/required, and they are same gender.
When is the best day/Time to go for least crowd? When is the worst time to go?
When it first opens...period. otherwise it's a zoo...
What is the youngest age allowed to come into spa and go in saunas? Can a 15yr child come with adult?
Any age it does not matter children adults any age
I want to go on my day off but it's going to rain will the outside be close?
Not at all I went it the cold winter the water is hot outside so even if rains it feels so nice and warm you ll love it it'does not matter if rains or not you will not get cold.
I would like to book a massage. Is there an option where I can choose my Masseuse?
I'm not sure. We weren't given the option, but I recommend you call and try to communicate instead of booking via computer or using your phone.
Are all the pools heated? I really want a colder pool
They’ve not heated. Regular pools with jets. The hot tub is the only one that’s temperature controlled. Have fun!
The queens location , handicap accessible ? Elevator on site ? Thanks
I have never seen one, nor seen anyone who seemed like they could use one. I would call however, perhaps there is a service elevator of some sort that I just never noticed.
Do they charge you at the door when you have a groupon?
There is small tax fee I think. Less than 2 dollars but you pay for everything at the end. They will check your groupon when you enter however.
Review Highlights - Spa Castle
“The outdoor pools were heated perfectly so you didn't even know it was only 30 degrees outside.”
Mentioned in 139 reviews
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Why does Yelp recommend reviews?
253 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
2 years ago
It's been a while since I visited Spa Castle so with a Groupon I decided to pay a visit to the "New" Spa Castle.The first thing I noticed about the "new" Spa Castle is the bright lighting in the entrance lobby. It's stark and unpleasant, definitely not what one would expect when they visit a Spa. Once I entered the locker room area, I quickly realized that there weren't too many changes. On a good note, the shoe lockers and the clothing lockers are all brand new. The shoe lockers are larger now and can actually accommodate my size 16 shoe. The front desk attendant gave me a robe, slippers, large towel and small towel and told me my credit card would be charged $35 that would be refunded in full when I returned them. Like the lobby, the locker room is ridiculously bright. I quickly put my clothes in the . On to the "gender segregated "Wet Area". This is where things started going downhill fast. First of all, it is now "clothing optional" so people wear their spandex and nylon bathing trunks without even showering in the same water that is intended as a communal bath as in traditional Jjimjilbangs. Spa Castle should be ashamed of itself for allowing this, and anyone who is aware of an follows traditional Jimilbang etiquette likely will never return. For an expensive Spa Renovation, this looked like a quick "Bathfitter" redo. The same tubs were there, but cleaned up. The steam room was remodeled a bit, but it still was the same. Some of the jets wouldn't turn off (the ones in the cold massage pool) and some wouldn't turn on (the belly massage). The temperatures of the tubs were ridiculous with most in the 90's. These are hydrotherapy baths not heated pools after all and WAY too cool. Bright unpleasant lighting has been added to the wet area including the sauna and steam room. It is definitely NOT relaxing at all. Surprisingly the two shower areas that are off to the side are dark. Their shower head and controls were remodeled but if you look up you'll see the same rusted old lighting fixtures with rusted water in them. The hall monitors come in to check on "inappropriate activity" every 5 minutes but the "inappropriate activity" takes place during the other 4 minutes. On to the second floor. Gone is the Loess Sauna, the large "barn" with dim lighting, pleasant music and a 180 degree temperature. In it's place is the new Salt Sauna. It's actually far smaller than the Loess sauna was but the mirrored ceiling and bright lighting make it feel much larger. Unfortunately, it's a tepid 130 degrees and the ultra bright lighting and mirrors make for less than a relaxing visit. The new design causes a tornado of cool air to rush in each time the door is opened. Also, there is a persistent fan rattle that is annoying. The ice room was also remodeled but it looks unpleasant now and at 59 degrees is too warm. The Infrared Sauna remains dark and was fairly pleasant. On the third floor the outdoor pools are similar to what they used to be but the temperatures are now around 90 instead of 110. These are hydrotherapy pools, not heated swimming pools and they need to be MUCH hotter. Spa Castle's best feature for years was the Hinnoki Sauna, a wooden sauna Jacuzzi with water that was kept around 111 degrees. The sauna was changed months ago to no longer be wooden, but now, not only isn't it wooden, but it's in a Gazebo instead of exposed to the sky. The dry sauna between the pools was a ridiculous 79 degrees. On the plus side, the staff was actually more pleasant than many I encountered in the past but wasn't in the same league as Jamie, a previous attendant in the mens' locker room who was always one of the most helpful over the years. But, on the whole, Spa Castle's redo is actually several steps DOWN rather than a move up. The lighting is way too intense for a relaxing spa, a mirrored ceiling in a sauna is just plain insane, and clothing optional is ridiculous. They do provide water coolers again so you can fill your water bottle. You get a robe (the waiting for an MRI type, not the thick terry type) but no place to put it as you navigate the Castle and no exchanges. Also, one big and one small towel with no exchanges. people probably forget where they put it. The biggest issue is the price. $85 M-Th and $115 F-Sun. There is NO WAY that those admission fees are worth it for this bathfitter redo. For a few dollars more, you can enjoy the pampering of the world renowned Spa in Edgewater NJ. For about 1/3 of the price you can enjoy a basic Jimjibang in Flushing with a high Yelp rating. That place charges the same admission fee 365 days a year but admittedly doesn't have outdoor pools. I have no idea who the consultant was for Spa Castle's "re do" but they obviously never visited a spa and have no idea what a spa experience is supposed to be. There is no way that this place is going to survive with the current price structure. It's just not worth it, even with a Groupon. read more
12 years ago
DISCLAIMER: Foul language is in abundance for this update Damn, Damn, Damn. Like I mentioned before, I was being generous giving this place a 4 out of 5. After visiting a few times, I had to render my final judgement for this score and I'll get into detail for why I give it this rating BUT I also want to touch on some pros before I shit all over this establishment. Don't get me wrong, I do LIKE this place a lot and the saunas, hot tubs, jet streams and all will make you feel like a new person. The saunas vary in temperature, feel different and will certainly detox you. The hot tubs and bubbly jet streams are nice but can be better. The place looks nice, feels nice and relaxing and CAN be a great place to relax. Now on to whats made me lower the score. After my most recent visits, I've seen a decline at Spa Castle and an incline on a disgusting, hideous demographic. As the G.R.A or Ghetto Ratchet Army (as I like to call them and of ANY and ALL races for the sensitive and politically correct) become more informed of this place, the more Spa Castle seems to be flooded with ratchet, ghetto, behemoth clientele who don't know how to act. Spa Castle used to be a decent place to have a small "get away" from the city and such untamed animals but now when I go to Spa Castle I feel as if I'm in an aquarium, sharing the waters with wild beluga whales, fat violent killer whales or I'm in the Bronx Zoo in a cage with wild gorillas, apes, tigers, lions and bears (oh my). This place has gone downhill with its demographic and for me, its a big turn off. As the weather gets hotter, its gets worse. For the GRA this is the closest they'll come to an oasis and paradise and they obviously don't believe in relaxation, tranquility and peace. They want to be loud, obnoxious, get drunk, and try to "holla at the shawties" and the dumb ghetto bitches come here thinking they're hot shit when they come together with their gurls. Besides the GRA; FUCK THE KIDS. This place isn't for fucking kids. Fuck the kiddie pool and turn that into a bigger jacuzzi or something. Why bring kids here? 95% of them don't go into the sauna and for the amount of money spent on bringing kids here you can take them to a water park or something. Seriously, kids don't belong here, fuck them. They're too loud, annoying, obnoxious, dirty and fuck everything up. Other complaints: -While this place is clean they can do some work. There's paint chips falling off certain areas, people leave their drinks and food all over the place, the sanitation has simply downgraded a little bit. -It went from 35 to 40 on weekdays and 50 for weekends. NOT a big deal and I think its fair for what you get but this place is falling off with its services. -Drinks are too damn expensive, in cheap, flimsy plastic cups, limited variety and they suck. Don't waste your money. -I think the food is good but TOO damn expensive. 12 dollars for a burger? No thanks. Save your money and eat at Flushing or bring your own stuff. -Unless you want to enlist with the GRA, DO NOT come during the summer and warmer, hotter weather. Pretend Spa Castle doesn't exist during that time. -A lot of things aren't working like they were. A lot of the water pumps and jet streams haven't been fixed since I've been going. This place is a 4 out of 5 IF: -You come during the cold weather (fall and winter) and its actually better to come during that time anyway, trust me. -Come before 11am-12PM or after 7PM (during the hot weather) Other stuff: -The pool is stupid. Come here if you really want to utilize everything else. I'd rather go to a water park or a free NYC pool if I want to be in 3 feet all around. I enjoy this place, the saunas, hot tubs and amenities and when its not infiltrated by the GRA, it can be a very nice experience and relaxing place. I love acting a fool but unlike the GRA, I understand there's a time and place for everything and during the summer you can forgot about having any real quiet time. Again, I want to reiterate that I want to keep this place a 4 since its in my borough of Queens but I guess its something like this: 2 during the summer, 4 during the cold months. Come during the cold months, since the whole point is to be hot when its cold anyway. If you want to get a tan, be next to a pool and all that summer stuff you can easily find better options, and for FREE. Don't spend 40 or 50 to be trashed by trash. read more
5 years ago
Well, it's been over a year since I visited Spa Castle. So, how is it now? I arrived on Friday late afternoon. No line for check in. The check in crew was unusually polite and cordial so I had high expectations. I paid the full $52.00 admission fee including tax and asked for them to check my COVID vaccination card as is required but they waved it off as not being necessary. No baggage check, no metal detector wanding. I entered a glum looking lockeroom and was delighted to see Jamie as the attendant. Jamie has been there through thick and thin at Spa Castle, and is always helpful to guests so I guess I shouldn't have been surprised. I got to my locker which obviously had just been used by a previous guest who had just left. I have yet to see Spa Castle actually sanitize lockers between guests. It's not the fault of the lockeroom attendants, either, because they have no way of knowing which lockers are assigned and which are being are-assigned to new guests. I already knew that Spa Castle was providing NO ammenities. That means NO towels, NO Uniform, NO robe, No Soap, No Shampoo, No Hair Dryer, No hairspray, No combs or brushes, No Toothbrush or Toothpaste, NO Razors, NO Shaving Cream. I decided to put my swimtrunks on and visit the outdoor pools. The two outdoor pools (sit down and standing) were both comfortably warm. The jets were either inoperative or operating non-stop. Wires were exposed in several of the jet controls. Since there were only about 6 other guests at the time, it was easy to find an operative jet throughout. Speaking of the guests: I was surprised at how the guests were practicing "spa etiquette". There was a family with two young children, a teenage girl with 6 of her younger female siblings or friends, and a young professional couple all acting respectful. The outdoor sauna was at 111 degrees, worth a visit to dry off before returning to the building. When the scantily clad "model" arrived in a skin color bikkini with her professional photographer, I decided it was time to leave. Sauna valley had issues. Iceland was at 72 degrees and most of the other saunas were tepid aside from the Loess which was 168, unusually low for it, and Jade which was also at 168. The Men's area, was a mess. The "Hot Pool" was at 99. One of the other jacuzzi pools was only half filled with water and was 89. The "Kiddie Jacuzzi" was at 80. Another Jacuzzi was at 101 but someone apparently put bubble bath (at least I HOPE it was bubble bath) in it and bubbles were flowing everywhere! Gay men were "prancing by" for lack of a better word, frustrated by a lack of a crowd for "steam room sex" although the steam room seemed active anyway. Fortunately, there were no families with young children in the "nude area" today. Water coolers and Water fountains were inoperative allegedly due to COVID. Other Spas in Flushing check COVID vaccination status before entering. They also provide uniforms, towels, toiletries, hair dryers, and water fountains or dispensers to fill water bottles. Spa Castle charges $2.50 for a bottle of Dasani water. It's sad to see how much Spa Castle has deteriorated since its glory days 10 years ago. It might have been able to survive during this past summer due to the popularity of their outdoor pools during warmer weather. Depsite the fact that the pools are comfortably heated even during the coldest winter days, few people have taken advantage of that in past years, and I don't think that Spa Castle is going to survive solely off the "gay steamroom crowd". Sadly, this place needs a major revamping that I doubt if it is going to get. Spa Castle sadly feels like it's in its last days. read more
11 years ago
I have been coming to this location for over 4 years (making at least one visit every 3 months). Spa Castle College Point provided my first Korean-Spa experience, and I can safely say I have fallen in love with the place and the tradition that it represents. I've tried other Korean Spa's (like King Spa), and they paled in comparison. The facility is spotlessly clean, the staff are courteous and ready to assist you with whatever needs or inquiries you might have. I have read a lot on this Yelp feed about the staff here being rude and / or unhelpful. In not one of my 16+ visits over the years have I found this to be true. The experience and facility can be confusing on your first visit, but don't be afraid to ask lots of question prior to or during your visit, and I think you will find that staff members are enthusiastic and glad to help. The range of saunas they have make for a full days-worth of relaxation; the hydrotherapy pools work wonders for muscle tension and stress; and the Spa Services are second to none. I've had both the Swedish and the Deep Tissue massage here and both were incredible and left me feeling limber and refreshed for days. The Estheticians, in particular, are INCREDIBLE. I have read some complaints about the price range for services being a little high, but I strongly disagree. I have had several of the facials here, and they have been far, far better than comparable treatments I've had at even pricier Manhattan day spas. I recommend the Aromatic Organic Peel for anyone who is interested in skin-care maintenance. The Traditional Korean Body Scrubs are off-the-charts! I never even knew it was possible to get skin this soft! (Plus the prices for the scrubs are really reasonable: $50 for a transformative 30 min treatment? Sold!) The Aqua bar is the perfect place to chill and enjoy a drink in a heated pool, the Korean restaurant is fantastic, and the outdoor pools are heated and open year-round (which reminds me of Spa's in Europe, where the contrast between hot and cold temperatures provides for maximum refreshment and leaves one feeling invigorated). The bottom line: when I leave Spa Castle, College Point I feel refreshed, energized, and basically brand new! A big thumbs up for my favorite Spa in NYC: definitely worth the trip! read more
11 years ago
First things first.. I came today with a living social voucher so this isn't about the money at all because my entrance was paid for months ago. But I want to say I think it's greedy that spa castle is charging customers the full price when TWO areas were completely closed down including the kiddie pool (which means all the kids were jumping and DIVING into the regular pools) , and because of that the other areas are more crowded. Half the Jets/Buttons in the outdoor pools aren't working. People shouldn't be paying for services that are not being provided. Also the food used to be so good at spa castle,now the menu is much shorter. I ordered a spaghetti and meatball dish which used to be great but now it was gross. I would have preferred the canned version. The drinks have become disgustingly overpriced. Almost $20 for a Miami vice when the line is ridiculous just to order the drink and the slow service to get it? So many people are crowded into that one small area just waiting for long periods of time. That's insane. I also would suggest that there should be a time limit on the three drinks policy. I understand that you're trying to control people getting out of control.. But someone who paid to be there all day, that got there at around 12 pm and stays until close, should be able to get more than 3 drinks especially because the overpriced drinks are watered down and pretty small... Maybe you should have to wait a an hour or two after the first three drinks before purchasing another? Just an idea. I liked that there was a lifeguard now walking around being vigilant from time to time because security has always been a problem at spa castle (I've been coming here for years) and I love the addition of the meditation room that was very nice. Soooo nice. I had an amazing time today because I had great company and I got my first body scrub - the ladies who do the body scrubs are great! They did an amazing job! But there is still a lot of room for improvement. And a LOT of things that need to be fixed. Ps- I forgot I wrote a review 10 months ago... Still haven't fixed the issue with the Jets not working.. No good. I still love spa castle, I'm still a loyal customer, just a customer praying for improvements to be made lol. read more
7 years ago
The first time I came to this place, I really liked it. Reading the reviews, you can see two types of people who come here: those who don't know how to follow the most basic rules of common space and those who are angry by the lack of enforcement of those rules. Truth be told, there's a lot of ghetto people going there who think it's a public pool. Except they get away with crap that they could not at a public pool. People complaining about the uniforms: guess what? It's a Korean spa. That's how they roll there. Also, the uniform helps to absorb your disgusting sweat so it's not left on every mat, seat and chair of the spa. Who would've thought, huh? I'm still stumped that they had to put a sign that says "do not dye your hair here." What kind of garbage person do you have to be to do that at a spa? Do you think it's your personal bathroom? People taking pictures in the nude area: are you a devolved imbecile? If you can't deal with seeing other people of your own sex naked without commenting on every different body or giggling like you're an eighth grader, perhaps don't come here. Come back when you grow up. People wearing bathing suits in the nude area. Do you not know how to read? You have like seven pools where you can wear your bathing suit, why are you wearing it at the place where it explicitly tells you not to? People with unruly children...what to say. Can you please stop reproducing yourselves? Or at least finish raising yourself before you decide to bring another human to this world? Can you teach your children basic respect for other human beings? You know it's not just you and your family who inhabit this land, right? In all honesty, I can almost understand why the staff treats all of us like garbage. It's because so many people behave like garbage and all of us have to pay for a bunch of uneducated, horny, loud, obnoxious, vulgar, rude, dirty troglodytes. Reading the articles and some comments that talk about people having sex in the pools, or hordes of men masturbating each other in the steam room in the men's sections...what to say. S**t floats too, and sh**ty people seem to be floating on the waters of Castle Spa. read more
I was on a mission to find a spa similar to this one I went to in Japan that had pools with varying levels of heat and water pressure, and this is by far the best I have tried out on the east coast! The facilities are quite clean and very spacious. It's $40 to enter during the weekday and $50 during the weekend, and you are able to use the facilities as you please (massages and scrubs are added-on amenities). They give out watches with your locker number - these watches help lock the lockers and also can be used to pay for food/drinks/massages - pretty high tech stuff. The pool complex is very spacious with heated pools located both outdoors and indoors. The outdoor space is coed whereas the indoor pools are located in the changing rooms and are gender specific/nude. There is also a bar located at one of the outdoor pools and a separate kiddie pool for the youngsters. What I loved about this place was the indoor space - highly recommend if you can get past the nudity part. Most of the pools are higher in heat here (approx. 100-180°F) and 2 of the pools are for cooling down and are approx. 50-70°F. There is also a wet sauna and a dry sauna. Also, the indoor pools are much cleaner!! The food here is gross coming from an asian with expectations of how korean food should be. It is also very expensive. My family and I ordered food at the self-serve buffet for 3 people and it was $70 total - microwavable food might've even tasted better. Water is $2.50 per bottle. There is a free shuttle service between spa castle and Flushing. Specifically the car runs approx. every 30 minutes from Spa castle to the One hotel at Union St and Northern Blvd. The shuttle runs both ways - pretty sweet if you ask me. Advice: -Bring your own towels or its $2 to rent a beach/full sized towel (otherwise they have mini towels which are free to use) -Come during the weekday, its less crowded! Recommendations: I'd have to agree with some yelpers here - management if you are reading this, please have an adults only section so that kids are not constantly interrupting my zen-mode! read more
13 years ago
I had a nice visit at Spacastle on a Sunday during the early morning hours..We arrived very early 8:00 am as to not be surrounded by lots of people and kids.. We spent the day and also had massages.. I was at the Spa two years ago during a week day, also started early morning.. The difference between two years ago and now is big.. Cleanliness, quiet and relaxing atmosphere, less noisy and no running around unsupervised children was how it was two years ago. Staff was always seen cleaning floor areas which made the place shine and smell clean.. This time around it was clean, but not in all areas.. The first floor bathrooms smelled like urine and the third floor pool with the jets and seats had soapy water that gave me an itch and I had to get out..the suds were not white.. My friend convinced me to dip in it later in the day again and the itching got me out right away. Since we arrived early it was quiet until after noon, many people and children arrived. I like the idea of families spending time together at this place, but I mind when I'm spending lots of money to listen and watch screaming kids run around while I try to relax and their parents are blind and deaf to the disturbance they are causing.. Kids were jumping on the couches like trampolines and not only did the parents ignore the annoying behavior of their kids so did the staff... Two years ago staff smiled and were welcoming, now they look at you as if you are a nuisance to them. In all fairness not the masseuse ladies. They were very pleasant and professional.. It's a beautiful place that needs a change in couches now and more security on each floor, enforce NO PICTURE TAKING, yes that also was going on and demand that parents supervise their children even in the bathrooms.. I will go again very early on a week day and leave before the crowd arrives. I will try it one more time only because I live near, but if there is no improvement I know many other Spas that are also great to spend the day pampering myself as I deserve..Hope SpaCastle is reading all the reviews.. read more
11 years ago
I recently visited the facility for the first time, despite the numerous bad reviews on yelp. It's true this spa is not your typical Day spa, and yes its true they do allow children however it's not as overcrowded and dreadful as everyone made it sound. It's Like the Six flags of spas, you welcome to enjoy all of the amenities for as long as you would like after paying the admission fee. There is no time frame and you can enjoy the facility without feeling pressured to purchase spa treatments or someone dictating which order you should enjoy the facility. Its more than just paying for the spa treatments you enjoying so much more. Your enjoying the seven different types of heated dry saunas, indoor body jets pools, outdoor spa pools, and meditation room. At first I was surprised to receive a wristwatch that would act as my locker key and would apparently hold my tab. I placed all my belongings, shoes being separate from my clothes which makes sense( Who wants there outside sneaker s with their clothes)Afterwards you see this staff at the counter for a uniform which consisted of a tee shirt and shorts. The uniform are pretty comfortable and completely make sense( I mean who wants to sweat in their own clothes! ). After spending about 3 hours inside of the facility, enjoying the heated body jets and dry saunas and grabbing a bite to eat. I finally gave in to purchase a 1 hour foot and hand massage. I figured I deserved it after a long weeks of work, the best part the tax and tip are already included in the price so I didn't have to feel awkward calculating tip and worrying about running to my locker for my wallet. The foot massage guy who's name escapes at the time was absolutely AMAZING. When I left here I felt absolutely rejuvenated , and I couldn't believe this is in hidden in Queens. I didn't have to commute far and definitely need to visit at least once a month. If you looking a quick escape this would be the way to go =) read more
4 years ago
Once again I am writing a review for this place. Because i decided to give it another try this past weekend to see if they had improved anything. And not surprising this place is only getting worse. I found out that the reason for all the chaos and miserable employees is because the management is NOT the same anymore. I always loved coming in to check in with Crisely, and then talk to the manager for a while, which was Kevin. We would always talk about random things and his energy was welcoming. I've encountered the managers now, and there is an Arabic girl who I saw was talking in her language while laughing at a customers face. And there is an Asian guy who looks like a high school kid running around in sneakers and jeans, who just walks away whenever he sees a customer step in. I couldn't even take him seriously. My point is, how do you expect to run a place, when you have people like this, who are not engaging and are not even acknowledging frequent customer's presence. It just all seems so boring and it sucks that almost every time I come back, it's new faces and no one knows what they're doing. Simple inquiries take hours to be addressed by who ever is there. It's just stressful at this point, rather than relaxing. I really hope this place gets shut down, because there are so many violations in this place. And I'm actually surprised that after all the complaints, reviews and pictures attached, they STILL don't get closed. I definitely will not be coming back anymore, its about time I close this chapter and look for a new hangout place for my group of friends. Honestly people save your money, $50 or $60 for an admission where you have to test your luck with the water temperatures. Sometimes it'll be cold sometimes if you're lucky it will be warm. Is not the way I want to waste my hard earned money. read more
9 years ago
We've had a blast but the facility itself is full of hidden fees and the customer service is basically non existent. They give you a tiny hand towel and expect it to be enough to dry your full body and hair. If you ask for a bigger towel you'll be charged extra. I forgot my hair brush at home and asked if they provided brushes, they charged me $5 for an off brand tiny brush I won't ever use again. The stuff basically doesn't care. I asked an employee 3 different questions, ''what time does the pool area close'', ''what time does the steam room area is closed'' and ''how much time I'll have to take a bath and get ready after the facilities are closed''. He answered ''10 minutes'' 3 times without even looking at me, The look on his face was basically ''I'm bored leave me alone''. Another issue is the shampoo and conditioner, LADIES PLEASE DO BRING YOUR OWN SHAMPOO AND CONDITIONER because whatever cheap Chinese off brand soap they poured in those bottles will leave your hair awfully tangled and dry. I normally use Living Proof brand and have no issues, my hair is healthy strong and shiny, everyone compliments me, but after using the spa castle shampoo my hair has been falling out for a week . I was literally afraid to brush my hair, I was terrified. I miiiiight come back with my own extra large towel and hair care products but I might as well be looking for better places in NY. Thanks for reading :) PS every time me and my fiance tried kissing or hugging, a so called life-guard (life-guard for what, the deepest pool there is 3 feet deep lol) blew his whistle, I guessed he felt like a cop that night, that's what happens when a college kid gets some power ahahah that sucked obviously read more
10 years ago
Beware. The upstairs recreational bathing area is run by the most unprofessional wannabe thug so called life guards. Their behavior is repulsive and it is alarming that the management for this facility would employ individuals who behave and treat paying customers this way. I am a observant Muslim woman. Therefore I do not go into co-ed public areas unless I am appropriately covered. I came to the upstairs bathing area covered. I was approached by one of these thuggish lifeguards and rudely told I needed to take my covering off to be in the water. Then I was directed to an area where I could rent a bathing suit. My religious observance was completely disregarded and disrespected. Ruined my experience and those of my guests. The guards approach ,unprofessional ism ,tone ,lack of customer service was completely inexcusable. I would never recommend this place to anyone I know. So proceed with caution if your religious practices will cause the staff here to be insensitive and rude towards you as well as embarrass you. Religious discrimination. Take the time to properly train your thugged out life guards to deal with the public with respect and courtesy. Also my review is not the only review complaining about the life guards at this facility. You can provide a safe environment without insulting your guests. I suggest training be given immediately this oversight could cost you more than your establishment can bear. A few more of these and I smell a lawsuit. read more
13 years ago
What a cool place. There is definately nothing else like it in the new york city area. For sure worth a visit. The place itself is huge and is very nice. There are tons of areas in the facility. There are the massage areas, pools, sauna, dining, bars. The pools are the highlight of the place. Up on the roof there are a few pools which are very clean, very cute. There aren't huge, but there are not for doing laps. They are just for relaxing and light swimming. There is sundeck surrounding the pools. The decks are also nice. Again, not huge but we found lounge chairs. The bar area is cool. It is right inside from the pools. It is difficult to find pools in nyc that also have a bar! It kind of feels like you are at a resort on a vacation and I love that. The massage areas are very nice and we had a couple of massages and there were really good. The saunas areas look cool but I did not try them. The food area is kind of basic, but the food seemed fresh. It was good. The staff was very friendly. Now....taking public transportation there is a little complex. We had to take the subway then walk to a parking lot. We then had to wait for a shuttle bus. It was really bizarre, but actually kind of fun just because it was so novel! Again, kind of like you are on a vacation. Not your normal daily nyc routine for sure! I recommend it and also think it would be a great place to bring out of town guests. read more
11 years ago
This place used to be a perfect place to get away from hipster purgatory, Brooklyn. Hopping on 7 train for Xi'an's noodle slurp fest then hitting this hidden gem made the long train ride worthwhile. I read about death of an old man at the outdoor pool sometime last year, but this didn't really deter me from returning to Spa Castle last week. I haven't been here for a while. I guess crowd changed a lot since I was here last. What a bummer. Place got some parts remodeled so it looked nice..that is only for first five minutes. But soon I realized there's some trashy Flushing Main Street ghetto shit going down. If I ever wanted trip over disgusting food trash or get annoyed by bitchy loud mouthed girls who yaps nonstop in the dry sauna I would come here...seriously they looked like some chinese gang bangers. It was just like standing on the busy street corner in flushing, people leaving their trash, being pushy and showing zero consideration for others. I guess these people expect others to pick up after their crap since they paid their entrance fee. Hey, if you're going to act like a pig, do it in the privacy of your home. But then again spa castle's got to make money, they can't be choosy about their customers, trashy or classy Enough of my ranting. This place used to be classy and mellow, at least on the weekdays. I will miss you Spa Castle, and I won't be returning. read more
11 years ago
I loved the saunas! They have varying temperatures and different health benefits that they explain on a map. My favorite was the Himalayan salt sauna that was set at a moderately hot temperature. (Tip: Bring in one of the free small towels they provide to use as a pillow, to sit on, or to wipe away sweat.) Our culture is unlike most others and uncomfortable with being naked. But I thought the naked baths (gender-segregated) were great, and it was my first time trying them out. (Tip: I was super uncomfortable at first, but I did find that other people see you, but no one's really looking at you. So eventually realized there's no need to feel so self-conscious.) On weekends, they have rotating special "event baths"; when I went, Saturdays were healing herbs and Sundays were rosewater. The naked baths are located in the same area as the open showers, which enforce a "no towel/uniform/bathing suit" rule, so know that if you want to rinse off after your day but aren't comfortable with being naked in front of other people, you're going to need to wait until you get home. If you'd rather use the pools where you can wear a bathing suit, they're great as well, and you can also hang out with opposite-gender people you came with. (Tip: The massaging jets are great, and a perfectly viable and free alternative to paying $100+ for a half hour massage.) read more
3 years ago
This place is terrible. Management is terrible. I've been to Spa Castle many times over the course of 10 years. A week before my visit, I confirmed that the business has finally re-opened. I was so excited, I purchased six weekday tickets. On the date of choice, I checked again and it states "open" on google so our group started heading out. When we arrived, the business is closed. I was shocked. We had to leave in disappointment. The next day, I called in to see if management could do us a favor and adjust our tickets from weekday tickets to weekend tickets so we can visit the same weekend. However, this is where the terrible customer service kicked in. First, 30 mins on hold. Second, the assistant manager was rude. The only option that was offered was a refund. Which in my opinion isn't the goal of a re-opening establishment. I have six people, everyone will be grabbing food and drinks and possible a massage. Instead of being a little flexible, they rather us not come. I don't understand why a reopening establishment would rather a long term client and his referrals to not come. Take my experience as an example that Spa Castle is not the best option, as we had other choices, we choose spa castle to support the businesses in our neighborhood. We don't feel like we are treated like a neighbor, more so a nuisance. read more
2 years ago
If you knew how amazing this place was when it first opened you would literally cry. I used to frequent this place on a monthly basis when it first opened and it was an oasis an escape from the grittiness of the city until the low life's from the hood came and f...Ed it up for everyone. The last time I was there was like 2 or 3 years after it opened. There were some lowlife women brawling right outside the spa. Who comes out of a spa and starts fighting??? Then you had the nasty hoes humping I'm the pools disgusting!!!! Low class low mentality types taking one of the most wonderful experiences and running it into the ground. The final straw was when I heard and old man had a heart attack in one of the whirl pools on the upper level and there were no people monitoring these pools his body sank to the bottom and was only discovered after a patron stepped on his body while trying to enter the pool . Just horrible. The management is at fault for one allowing people to get away with the behavior which permeated and destroyed an amazing facility and not keeping up those protective restrictions and then just letting the place go. What an absolute shame. If you attending this place in the first two years it opened you know what I'm talking about. read more
11 years ago
Spa Castle offers a variety of saunas, bathtubs, aqua therapy pools, sleeping lounges, spa service, and food and beverages. Spa castle cares about your mental and physical health. Using Spa Castle facility makes you healthier in so many ways. Saunas, Use of the saunas has so many benefits such as weight loss, skin glowing, better digestion, cleansing of the organs, better immune system, etc. Heated aqua therapy pools Use of the heated aqua therapy pools releases muscle tension due to the many different types of water jets located inside the pools. Combine fun with water and get a massage at the same time. Sleeping lounge No doubt, there was a scientific study that proved people who sleep deeply live longer. After rejuvenating your body using the saunas and pools feel free to get some shut-eye in the sleeping lounge. I am sure that after sweating and taking a shower with cured water you will feel that it is time for some relaxation, want to rest, and pass out. The sleeping lounge offers a tranquil environment that allows you to shut out noise and rest without any interruptions, resulting with you falling deeply asleep. These are my guidelines and information on usage of Spa Castle. I hope this is helpful for new comers. Happy New Year^^ read more
11 years ago
I'm a regular at spa castle. I have always enjoyed myself even with the typical complaints cost, noise, kids etc... This time on a Monday I could not overlook the issues. When you go to a spa you want to feel welcomed and relaxed, but the line was long to get in and the staff was unable to handle the crowd. There was no management to direct the situation so it ended up very pushy and loud. They did a nice job in redoing the locker, but what's the point if it's filthy. The vanity area where they provide the lotions, q tips, aftershave was gross. The q tip had grim in the bottom of the clear container they used, it was obvious no one cleaned or wipe out the container before refilling. Most of the lotions were half open and dripping. I also complained about the soap dispensers twice, which was either broken, empty or filled with water. I was basically ignored. The locker and the wet area just needs a good cleaning. I think it's just getting more crowded and the staff just can't keep up, at the same time they are trying to cut corners to save money. They've changed the menu and raised some of the prices, $15.00 or more for fried rice? I really enjoyed my passed visits but I'm not sure if I'll go as often. read more
13 years ago
I feel a bit weird giving the spa castle a one star rating because I loved this place so much.. However things have taken a turn for the worst, and worst yet I don't think it will ever change for the better.. I believe they've taken the quantity over quality approach.. As long as there are hoodrats and a billion screaming kids to fill the place they will continue on there downward spiral.. Cons Closed poolside bar Too many noisy kids Loud people in the sauna Bad staff Bar area (who wants to go all the way upstairs to get a drink) Drink prices ($14 for a plain unmixed drink) Pros If ya go in the winter during the week ya might get lucky and half enjoy yourself when there's not so many people around Overall previous ratings have all been correct the place was amazing a true getaway till the gangsters and hoodrats busted up in there getting drunk and having sex in the pools while there kids scream there faces off stealing all the towels and uniforms that really changed the place lmao.. I'm laughing but it's sad and true after I saw this soap opera unfold before my eyes where one Russian mans wife got drunk and started having sex with some drunk Dominican guy I knew it was the end and so it was.. read more
Spa Castle - massage - Updated September 2026
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