My pool is always clear and the chemicals balanced. Drake has been my pool technician for about…read more10 years He always contacts me when he is on his way over. Drake and Vortex are really great

We hired Vortex Pools & Spa to service our hot tub in Sedona house that we rent on AirBNB…read more From day one we started having issues with their service. For instance, we received a bill after two cleanings for a full drainage (even though it was brand new and just filled), they said it was a mistake and cancelled the bill. But then, guest kept complaining, waterline marks, spa not serviced or cleaned, etc. After the 5th guest complaint we cancelled our contract. Note that they send a photo every time they service, which is great, but once when we had a complaint the same day as they serviced, I checked and saw that the photo sent was not my hot tub... And more than once the technician turned off the water which connects to our separate house (a knob next to the water to the tub), which had guests complain of no water and we had to send a plumber and realized the water connection had been closed. The amount of issues in 2 months was so high that we decided to no longer work with them. Every time we called they were polite, apologized, and said they'd send someone over. But after seven issues we just decided we had to change company. A shame as we really wanted it to work out, their rates were reasonable, the lady at reception nice. But in the end, we paid to have a clean hot tub for our guests and only had issues.

The service was excellent. Our pool had been looking like a swamp. It's now pristine.read more

Great management and great crew…read more Had a pool pump stop working, and my normal pool guy immediately blamed a failed motor in the pump, despite it only being 2 years old and gave me a large quote to replace. I called Pelican for a second opinion and rather than just push new hardware, they did their due diligence to pinpoint the problem.They figured out that not enough power was being supplied to the pool panel and it ended being a bad breaker that was supplying too little voltage for the pump to operate. One new breaker later and I am back up and running. Thanks Pelican for being good people and not just pushing products.

We needed a new fountain pump. They were great giving us 3 different options and provided quick and…read moreefficient service. Great value. I will definitely give them a call again if we need a new pump.

Matt identified the problem in a couple minutes and repaired my problem on the spot. He was honest…read moreand did a great job explaining in terms I could understand what had happened. His pool knowledge is top shelf. My pool is complicated and has to many features. Matt wasn't fazed. Highly recommend

I had a lot of companies come out for estimates. Some wanted 16,000.00. Some wanted 12,000.00 all…read morethses people had big fancy show rooms. That's why they charge so much I guess. And I was really fed up. So I called Joe's Pool Services. He brought out all the different tiles and all kinds of pebble tec colors. He had all the same materials that the other companies who were trying to charge 3,000.00 to 5,000.00 more. On top of that. These other companies were telling that they were a month out before they even come out to drain my pool. After Joe and I agreed on a price. He had my pool drained within 3 days and my pool finished in 4 days. His crew kicked but and are hard working people. The end result was OUTSTANDING. New tile aqua blue mini pebble tec. If you want to enjoy your pool this Summer you better call Joe.

Joe, showed up. That's the best sign. While others didn't even want to look, he came personally to…read moreassess the project. He was personable, professional, and knowledgeable. Told us exactly what they'll do and did it. Stayed on budget with no surprises. He's my go to guy for future repairs.

Quick to turn the pool around. Replaced my sand filter with a cartridge filter. Was very…read morecommunicative.

Refresh Pools created my dream backyard. Ryan guided me through the entire process with…read moreprofessionalism, patience, and great attention to detail. We worked together to design the perfect oasis, and the final result exceeded my expectations. I couldn't be happier with how everything turned out.

Nick is amazing with communication, transparency with what needs to be done and why, and follow…read morethrough. Helped us replace our hot tub pump and it runs perfectly. Thanks Nick!

I had a complex repair for my hot tub that required an extensive amount of plumbing changing of…read morepipes. Nick was extremely impressive with his diagnosis and quickly fixing the issue. He was super responsive and maintained a clear line of communication around timelines and cost to repair. Highly recommend him! He works late evenings and weekends & provides reliable service.

Tyler is very responsive, very helpful, and very thorough in his work. He has been helpful with…read morework on our hot tub and pool and has been able to help us out in short notice and with quick turn around. I would highly recommend his services

Amazing work! Truly one of the best for repairs in Phoenix. I recommend. KT pools installed my…read moreheater and did great work.

Friendly, reliable and professional. Never any problems with…read moremy service or any help I need with my pool and equipment. Travis is always responsive and helpful.

I have been nothing but pleased with my service from Carter's. After switching three times and…read moretrying to do it myself, I was finally given Travis' number. He is on time. Prompt. Helpful. Honest. And good to my dogs! I cannot recommend this company enough (and have many, many times.)