Enjoyed a nice spa day at the midlothian location. I was able to schedule a 90-min massage with…read moreSharon within 24 hours and they immediately contacted me to confirm. It was very relaxing & Sharon Continuously checked on me during massage to make sure everything was to my liking & showed me around the other areas to see other things they offer. Very relaxing & highly recommend if you are looking to spend the day pampering yourself or friends. Tip: Parking is located in the BACK of the building where the front door is located.

We had a great couples massage at this location. I did the hot rock massage and my fiancé did the…read moreserenity massage. Our sessions were peaceful and relaxing. They have broad range of services and I am looking forward to trying a few more the next time we have an excuse for a splurge. Shout out to Kevin for an excellent massage that helped knock a lot of soreness and stiffness from my hips. Huge relief!

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

Fantastic massage by Melissa! This is my second visit. First one was good as well but I can't…read moreremember that lady's name. Truly attentive to what you need. Great prices too. The best on hill street!

Accommodating staff, easy scheduling, and AMAZING massage (by Vicky), with a full bottle of…read moreice-cold water at the end - not a little cup of warm tap water like others offer. Totally happy with my first visit and will return again and again. I've been in the DC area for a decade and spoiled by the spas there. Balance Massage was just great! Got all the kinks out, pressure was absolutely perfect - Vicky was so accommodating to my every request. I needed this massage and I'll go back FOR SURE.

Amazing staff! very friendly! If you've been feeling stressed or overwhelmed, float therapy is…read morehonestly such a good way to fully relax your body and mind. This was my first time trying it and I had a great experience. If you're a little unsure, they make it super comfortable--you can lock the doors for full privacy, and there's also a door that leads straight to the bathroom. They provide body wash, shampoo, conditioner, and clean towels too, so everything's taken care of.

The person working here the night we stopped in was so sweet and helpful. Customer service was…read moregreat. The facility is nice. We stopped in specifically to use the salt room rather than the float chambers because winter is hard and my little one has been fighting off the after effects of a nasty bout of pneumonia for a while. I was willing to try anything to help her get rid of her cough. Maybe it is purely coincidence, or maybe this is legit, but she didn't cough once while we were in the salt cave and her cough cleared up and hasn't come back since we went in February. I liked this place because of how peaceful it was to sit in a nice, glowy room and chill out in a reclining chair with a blanket for an hour-ish, but I love that it really seemed to help my little one breathe better. I'm sold. It's also pretty cool that the first person essentially rents the room for $20, then you can bring up to 3 other people and they are only $10 each. Discounted rate so the room doesn't just sit empty with you, nice! I do wish they had a more accessible entrance though, wooden stairs only, so they do not appear to be walker or wheelchair or even stroller accessible.

I received a $75 gift card from a friend and finally decided to use it for a 50-minute classic…read morefacial on my birthday this year. I had pretty high expectations since the service was around $130. The environment was clean, relaxing, and had a nice ambiance with soothing music. My esthetician was a young woman who was very kind and professional. Before starting, she explained a few optional add-ons (for an extra cost), and I agreed to just one. However, the facial itself felt much shorter than 50 minutes, more like 20! While it was somewhat relaxing, it ended so quickly that I almost wanted to ask if the time was correct. With tip, I ended up spending around $200 total, including the gift card, and honestly, it didn't feel worth the price. They also tried a bit too hard to sell a membership, which was slightly annoying. Still, I might go back one day to try a massage and see if that experience is better. Overall, the spa was clean, the staff were polite, and the atmosphere was lovely, but I just wish the facial had lasted as long as promised.

I am not a member but go frequently in south fla due to arthritis. Always a great massage and clean…read morefacility but they push and push for me to become a member!! I DO NOT do memberships anywhere, and thank goodness after reading some of the reviews here!! I always like 1.5 hrs massage and have been cancelled several times with much difficulty to rebook, or they tell me therapist only has an hour available!! Just was cancelled yesterday for a much needed massage this coming Thurs !! I will be looking for a more quality facility with less cancellations and less pushing for memberships!! It's really a shame because I've only had good massages there!!

This place is a complete ripoff, I do not recommend it. They charge you double and they only…read moremassage you 1/2 the time you paid for. And then they argue with you if you ask or complain about not getting what you pay for.

I Had Kat for my facial and massage and boy was I sooooo relaxed! Also, my face never felt better…read moreafterwards! I really need to come see her for sessions more often! She focused on my neck and shoulder area for my massage. Definitely don't wait to treat yourself, she is worthy every penny and love the beautiful environment too!

Working in my current profession self care is important. I usually opt for massages quarterly, but…read morethis time I decided to treat my administrative staff with a massage as well. We met as a trio and we're able to let our hair down and experience pure relaxation at Scents of Serenity. I opted for a facial and massage. The 90 minute experience was exhilarating and had me longing for more. Most of the time I've very tense the first 30 minutes of my massage, but at Scents of Serenity I was able to relax and slip into a portal of the unknown for well over an hour. I usually compare spas here to the spas overseas and I will say that this one reminded me of the amazing massage I received in Mexico a few years ago. I will definitely be back and will recommend Scents of Serenity to friends and family!

I moved to Virginia 5 years ago and have been looking for a new massage place for a long time and…read moreFINALLY found Scents of Serenity. As a former massage therapist myself, I am pretty picky about my massages. Liz was absolutely fantastic. I booked a 60min massage with a 15min scalp massage add on, this massage was honestly one of the best massages I've ever had. I highly recommend this Spa and specifically, Liz.

Such a relaxing time! Love the fruit and free drink. I will note that I would recommend going…read moreduring the day on a weekday. Avoid weekends and post work crowd if possible.

My own and my mother's experiences were perfectly pleasant, thigh different than other escape nails…read morelocations. Were originally went to another location as walk ins for two pedicures, and the customer service attendant called another location who had immediate availability for us (we didn't make appointments so we wouldn't feel rushed during lunch). When we got there, there was a bit of confusion as to whay exactly we wanted, even though we had been called ahead. In any event she chose the milk & honey while I picked the goat milk pedicure. Any time at the other location mom chose that version, they've put actual milk and honey into the foot bath, but not this time. This location simply uses different scrubs for your legs. Lack of uniformity was confusing and frustrated mom who had to ask mess about it. Our massages afterwards were lovely, very relaxing, but when I was waiting for mom to finish in the ladies room, I saw someone else giving the most half hearted massage imaginable. She was doing it one hammered while messing around on her phone for over a minute until I took a picture's -1* for the inconsistency between locations -1* for the "massage" I witnessed Diane and E (something that started with an E) were wonderful stylists.

The clean, large salon had a lot happening. I haven't been in a large salon in 20 years. They had a…read moremenu of freebies on the table at check in. How exciting! One star down because...no one asked if I would like anything. Not while I waited, not while I had my hair done and nothing to go. Not even water guys! Wow what lack of customer service. Why have a delightful looking menu? Second my hairstylist Beth took her time and gave me layers. I asked for layers. Lots of layers, however my thin, barely there hair got way too chunky (and not blended) in some areas rendering HOLES in my hair. It took me a minute to write this review and the cut thank goodness is growing out. Will I return, probably not. Finding a new hair cutter that works for your hair is one of the hardest things out there.

Rituals is an amazing salon! Their stylists are wonderfully trained and work with their clients to…read moreformulate the best look for each. They make solid recommendations and talk w their clients about what will look beautiful, what is doable, all while making each person walking away feeling like they were their stylist's priority. Elizabeth M has been styling and coloring my hair for years. She always takes time w me, asking me what I want, showing me what is achievable, and then teaching me how to make sure I get my hair the way she's able to do it, everyday. That's always hard, bc you know how hard it is to make your hair look like they do! Elizabeth is also a color master!!! I've never been disappointed!