Such a relaxing time! Love the fruit and free drink. I will note that I would recommend going…read moreduring the day on a weekday. Avoid weekends and post work crowd if possible.

My own and my mother's experiences were perfectly pleasant, thigh different than other escape nails…read morelocations. Were originally went to another location as walk ins for two pedicures, and the customer service attendant called another location who had immediate availability for us (we didn't make appointments so we wouldn't feel rushed during lunch). When we got there, there was a bit of confusion as to whay exactly we wanted, even though we had been called ahead. In any event she chose the milk & honey while I picked the goat milk pedicure. Any time at the other location mom chose that version, they've put actual milk and honey into the foot bath, but not this time. This location simply uses different scrubs for your legs. Lack of uniformity was confusing and frustrated mom who had to ask mess about it. Our massages afterwards were lovely, very relaxing, but when I was waiting for mom to finish in the ladies room, I saw someone else giving the most half hearted massage imaginable. She was doing it one hammered while messing around on her phone for over a minute until I took a picture's -1* for the inconsistency between locations -1* for the "massage" I witnessed Diane and E (something that started with an E) were wonderful stylists.

I received a $75 gift card from a friend and finally decided to use it for a 50-minute classic…read morefacial on my birthday this year. I had pretty high expectations since the service was around $130. The environment was clean, relaxing, and had a nice ambiance with soothing music. My esthetician was a young woman who was very kind and professional. Before starting, she explained a few optional add-ons (for an extra cost), and I agreed to just one. However, the facial itself felt much shorter than 50 minutes, more like 20! While it was somewhat relaxing, it ended so quickly that I almost wanted to ask if the time was correct. With tip, I ended up spending around $200 total, including the gift card, and honestly, it didn't feel worth the price. They also tried a bit too hard to sell a membership, which was slightly annoying. Still, I might go back one day to try a massage and see if that experience is better. Overall, the spa was clean, the staff were polite, and the atmosphere was lovely, but I just wish the facial had lasted as long as promised.

I am not a member but go frequently in south fla due to arthritis. Always a great massage and clean…read morefacility but they push and push for me to become a member!! I DO NOT do memberships anywhere, and thank goodness after reading some of the reviews here!! I always like 1.5 hrs massage and have been cancelled several times with much difficulty to rebook, or they tell me therapist only has an hour available!! Just was cancelled yesterday for a much needed massage this coming Thurs !! I will be looking for a more quality facility with less cancellations and less pushing for memberships!! It's really a shame because I've only had good massages there!!

This place is a complete ripoff, I do not recommend it. They charge you double and they only…read moremassage you 1/2 the time you paid for. And then they argue with you if you ask or complain about not getting what you pay for.

I Had Kat for my facial and massage and boy was I sooooo relaxed! Also, my face never felt better…read moreafterwards! I really need to come see her for sessions more often! She focused on my neck and shoulder area for my massage. Definitely don't wait to treat yourself, she is worthy every penny and love the beautiful environment too!

Enjoyed a nice spa day at the midlothian location. I was able to schedule a 90-min massage with…read moreSharon within 24 hours and they immediately contacted me to confirm. It was very relaxing & Sharon Continuously checked on me during massage to make sure everything was to my liking & showed me around the other areas to see other things they offer. Very relaxing & highly recommend if you are looking to spend the day pampering yourself or friends. Tip: Parking is located in the BACK of the building where the front door is located.

We had a great couples massage at this location. I did the hot rock massage and my fiancé did the…read moreserenity massage. Our sessions were peaceful and relaxing. They have broad range of services and I am looking forward to trying a few more the next time we have an excuse for a splurge. Shout out to Kevin for an excellent massage that helped knock a lot of soreness and stiffness from my hips. Huge relief!

Fantastic massage by Melissa! This is my second visit. First one was good as well but I can't…read moreremember that lady's name. Truly attentive to what you need. Great prices too. The best on hill street!

Accommodating staff, easy scheduling, and AMAZING massage (by Vicky), with a full bottle of…read moreice-cold water at the end - not a little cup of warm tap water like others offer. Totally happy with my first visit and will return again and again. I've been in the DC area for a decade and spoiled by the spas there. Balance Massage was just great! Got all the kinks out, pressure was absolutely perfect - Vicky was so accommodating to my every request. I needed this massage and I'll go back FOR SURE.

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The…read morecustomer service was great, it is clean, warm and inviting.

The receptionist did a great job of getting me in right away for an appointment. I did not notice…read morean inside step and tripped going inside. I think it should be marked in some way. Brooke did my waxing and she is a very friendly and sweet person. The main complaint that I have is that I had a lot of wax reside left. Usually when I have this procedure something is used to remove left over wax. It was very sticky. That is why this is a 3 star review.

Beautiful inside! The staff were very friendly and the environment was very relaxing! Will returnread more

excellent quality and service. Very clean. easy to schedule…read more parking and price is good.

I recently moved to Richmond & was immediately trying out places for massages. I loved my previous…read moremassage place & needed something accommodating for my chronic illnesses & with enough availability. I looooove Divine Spark!! Their prices have recently increased to $100+ for an hour session, but honestly, that's more than worth it. I have had nothing but wonderful experiences here & I'm so glad my chronic pain can be treated in my new city.

I booked a session here being TOTALLY UNAWARE they are the best rated massage in Richmond, and you…read moreknow what? I left thinking, "That's got to be the best massage I have ever had." I have severe, chronic pain. I got a massage somewhere else--that I won't name here--and my pain was so bad, I let the masseuse use a lot of pressure. I realized this was a mistake the very next day and they'd done some damage, but I could not use my arm--which is a bad situation to be in. A few days later, I got an appointment here with Tiffany. Tiffany was AWESOME. Along with a general massage and cupping, she used a method called scraping--this, my friends, did WONDERS for my arm. The beds are heated. The face-thingies are SOFT (I don't know why I can't find this everywhere). The only downsides? 1. There's no membership option!!! WHY. WHY WON'T YOU LET ME GIVE YOU MY MONEY MONTHLY?! 2. There's no rooms for couple's massages, and booking two separate massages at the same time for two different people using their online system is. . .not something it wants to let you do. My trick is to book one massage with another directly after it--both times I've done this, I've been called and asked if that was intentional. Once I explained, they had no problem arranging for me and my partner to both get massaged. 3. When you arrive, there's no receptionist, no front desk--there's chairs and magazines, so you KNOW it's the waiting area, but it can feel awkward waiting and being unsure if anyone knows you've arrived for an appointment. Fear not; It seems these folks are punctual and aware of when a client should be there, so they'll pop out of the room they massage in and get you--don't be weird like me and wander around, making the fact you have social anxiety super obvious, awkward, and everyone else's problem in addition to your own; Sit down and open a magazine and read about Reiki. I LOVE LOVE LOVE THIS PLACE. Richmond is flooded with just below average massage parlors/masseuses, which is why you're going to have a hard time ever getting the same, one, good masseuse at a location repeatedly; There's a LOT of turn over because, well. . .Not a lot of people are great at massage. If they are, odds are they'll begin working for a nicer place *cough*Divine Spark*cough* or relocate out of the area entirely. Since Divine Spark is the best, they're priced highly, so I see this place as a place to go when I'm in extreme pain or as a very special treat. Beware--this is a small location and company, so book well in advance if a specific date is important to you. I'm already ready for another appointment, but honestly, seriously, beware; Your next massage elsewhere will leave you disappointed after a trip to Divine Spark.

Such a relaxing experience. Staff are wonderful. Private rooms, quiet, always ready when I arrive…read more Highly recommend.

This place is 40 minutes of Bliss! You arrive, are greeted by a pleasant person and your room is…read morealways ready. Go in and follow the simple steps take your timer into the sauna with you and 40 minutes of relaxing sweating takes place. Towels, wipes and a cold face cloth are provided along with other amenities that I have yet to use. There is a choice between a single or 2 person booth and it's always a zen moment for me to listen to music in my headphones while the outside world is shut out (this is a quiet place no loud noises.) I highly recommend this to anyone who is looking for a way to take a time out of their busy schedule and release stress and toxins out of their system.