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    Spade Roofing and Gutters

    5.0 (5 reviews)
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    Gutter Tex

    Gutter Tex

    4.8
    (272 reviews)

    Lowest price of the three companies I considered. Everything went smoothly; they did the job on…read moretime, all in one day. The gutters and downspouts blend in perfectly. And I haven't had any problems since.

    I reached out to Gutter Tex for a gutter installation quote and received an estimate. Before…read morecommitting, I sent follow-up questions about material gauge, installation practices, and insurance documentation -- standard due diligence for any home improvement project. Keith Caballero (VP) responded twice with notably unprofessional emails. He was dismissive of my questions, mocked them as "AI-generated," and suggested my standards were "unrealistic." In the second email, he stated they would not negotiate price or timeline, called me a poor fit, and canceled my proposal in their system -- all without any constructive dialogue. I have no doubt their crew may do solid installation work. But the sales/customer experience is the first impression of how a company will handle problems. If asking questions before signing a contract leads to this kind of response, I'm not confident they'd handle a warranty issue or installation concern any better. I chose to work with a different company. Recommend doing the same if you value being treated like a customer. ============July 2026 - updated after the owner responded====== The business owner is either naivly misinformed or wants to hide facts. They are wrong and I have attached all proof for readers to judge for themselves I left this review hoping the owner would reach out, understand what happened, and use it as constructive feedback. Instead, the response doubled down without verifying the facts. Daniel, with respect -- you were either misguided or too quick to take your team's side without doing your homework. Either way, dismissing a customer's experience without investigation is not customer-first service, and that is a miss. To be fair -- response times were prompt. I just wish the responses had also been courteous and professional. Here is what actually happened: 1. I asked to reduce the scope of work to reduce the price. That is not asking for a discount. Those are two different things. Owner claimes I asked for discount. 2. I asked basic questions any homeowner should ask -- can I see your COI, and will you respond within 15 days if something goes wrong after installation. 3. Instead of answers, the first response mocked me for doing research. The second canceled the proposal for "asking too much." 4. One of my asks was simply: if someone gets injured on my roof during installation, I should not be held liable. That is not unreasonable. That is common sense. Screenshots are attached. I have nothing to hide. I genuinely hope other customers have a smoother experience -- but mine fell short, and I think that is worth knowing before you sign.

    Great American Home Remodeling & Renovations

    Great American Home Remodeling & Renovations

    1.0
    (2 reviews)

    I wrote a review, and you threw it out. Why? Can owners of businesses reject our reviews if they…read morepay Yelp? You're dishonest to not have kept my review.

    We hired Allen Camp from Great American Home Remodeling & Renovation. Bad on us, we should have…read morechecked him out a bit more. He promised to correctly mount a stainless steel, country style, apron front sink for us and to supervise the entire job. We paid him half and he said he would have a subcontractor come out Thursday. The sub never showed. Then Allen said he would have the sub come out Friday at 9am. We told Allen not to come until the following week because we did not want him to stop during the holiday. Allen insisted on coming and promised to complete the job on Saturday. On Friday, the sub arrived at 1:30 pm instead of 9:00am as promised, he took out the old sink, cut a hole in the countertop and left. Allen said he would be back Saturday at 9:00am. When no one showed up on Saturday, we called Allen. He said that sub could not come on Saturday because" his daughter had choked on a taco." After we complained about not having our kitchen over the holiday as promised, Allen said he had found a better sub and he would be out soon. The new sub came at 1:30pm, instead of 9:00 am as promised. The new sub brought his wife, sick child, and a helper. They worked until 9:30 pm and left a mess. Most importantly, they did not get the sink installed and we found that they mounted the sink flush instead of under counter as per written instructions. It is important to note that although Allen said he would be there to supervise, he left as soon as he dropped off the sub family, walking out with a phone in his ear. When his sub began to ask us numerous questions, we asked Allen several times via text messages and telephone calls to come back and supervise the job. Allen refused to respond to our plea for help. We also asked the sub several times to read the instructions that came with the sink, but he refused each time stating either "I don't need to read that" or "I know what I am doing." When the sub began to cut the counter tile, he realized he did not have the correct saw. He called Allen for another saw and Allen delivered another saw an hour later. After trying to work with that saw, the sub said Allen brought him the wrong saw again and that he was going to go out and buy another saw. Getting the right saw took approximately four hours. As for the helper, he became agitated with the sub because he thought the sub was doing things "old school" and the sub did not take the correct measurements. Turns out the kid was right. But I didn't appreciate having to ask the kid to relax. Allen's crew also scratched my sink in several places during the partial installment and they left left sand from the grout and/or tile in the bottom of the sink which also scratched my sink. When we brought the above to Allen this morning, a fight ensued. Allen initially asked for double the money to complete the job and then quit when we refused to pay over the contracted price. Allen has half the agreed upon money, refuses to finish the job, and we are left with no sink, no disposal, and no dishwasher and with a mess in the kitchen, laundry room, garage and debris on our driveway. We also found out through Home Advisor that another individual is the owner of the business even though Allen holds himself out to be. I'm giving Allen a half star because there is no way to give no stars. RUN AWAY FROM THIS CONTRACTOR AS FAST AS YOU CAN!

    Spade Roofing and Gutters - roofing - Updated August 2026

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