I had a wonderful home buying experience with Keith. He was very timely, knowledgable, and easy to…read morecommunicate with. He assured that my offer and negotiations were prompt, assuring me success in this market. The process was incredibly smooth and I was happy to have Keith on my side.

Keith was fantastic throughout the process and answered all our questions promptly. My wife and I…read morework opposite schedules but he was very flexible and made himself available. We appreciated his straightforward approach and honest opinions.

This HOA they discriminated you if you speak with the accent, if you are disable ,the closing the…read morephone on you when you tell them the problem ,is on the property outside the jerking you around and they say .We can't fix the problem because of the weather, even past 10 months with the same problem. They deserving zero

If I could give them a zero, I would. They are incompetent and rude. They do not care about the…read moreupkeep of the properties, do not enforce HOA guidelines, and yell at owners who call in with concerns. Try to find a property not managed by them.

My wife and I have worked with several real estate agents over the years, and Kyle is the best of…read morethem all. It was such a pleasure working with Kyle, who was always responsive and knew how to advocate for us with just the right mix of assertiveness and diplomacy. Kyle knows Irondequoit, having grown up here, which was important to us, as we were conducting our house hunt from Canada! When we began our real estate journey, we were looking into buying land and building a house, something Kyle himself has done. When it became clear that we could not control costs on a new build without getting in over our heads, Kyle seamlessly pivoted to showing us existing housing stock that met our needs. We worked with Kyle from Toronto. If we found something online that we liked, he would go and check it out for us and then let us know whether he thought it worthwhile doing a FaceTime tour. After a FaceTime tour, we would evaluate whether we had a chance to drive three and a half hours each way to see it in person. As we got to know Kyle and he us, we came to trust him so much that we felt we didn't even need to be there in person to make an informed decision. What we couldn't see, he would describe, such as the smell of the basement or the slope of the landscaping. He would advise us on the neighbourhoods and community amenities. In the end, we made one offer on a home we had seen in person and two offers on homes we had not seen in person. Irondequoit is a seller's market, so it was competitive, and Kyle gave us good advice on what to include in our offers, as well as gauging our enthusiasm for any given house. If we really had our hearts set on a home, we went all-in on the contract. But if we felt that it wouldn't be a tragedy if we were outbid, but that the house met our needs, we placed comfortable escalation clauses so that we would not feel like we overpaid for a house just so that we could outbid other potential buyers. Kyle's understanding of the strategic nature of contract writing was really helpful. Kyle is honest, good humored, available at short notice via text, phone, and email, and never tried to pressure us into anything. He never came across as if he was looking to close a sale as quickly as possible so that he could move on to the next client and claim his commission. His commitment to us as clients was extraordinary. If asked his opinion, he would give a measured response that convinced us he was always putting himself in our shoes. He took time to listen to what we wanted and never tried to upsell us on anything. If we ruled something out, he never showed us anything he knew we weren't interested in, ever. Kyle has excellent professional relationships with lenders, insurance brokers, real estate attorneys, and his many colleagues in the area who represent sellers. He also referred us to contractors, plumbers, roofers, electricians, and others in the building trades. He would reach out on our behalf and make introductions, and whomever he connected us with treated us with respect, professionalism, and integrity. You could not do better in Irondequoit than having Kyle Hiscock as your agent, advisor, and advocate.

My fiance & I recently worked with Kyle to purchase our home & we had a great experience with him!…read moreWith the current market, it took a bit longer and Kyle was very patient along the way, helping us with any questions and ensuring we don't lose hope. We highly recommend working with him!

Julia and her team were wonderful! We toured many homes, made many offers, and even had to back out…read moreof a contingent offer before finding our home and Julia made it all seem easy. She guided us through the full process as first time home buyers, referred us to fantastic partners (inspector, mortgage broker, etc), helped us navigate using a VA loan in a competitive market, provided encouragement when our offers didn't get accepted, advocated for our best interests, provided great feedback on home repair/reno considerations, and so much more. I really appreciated how her team worked together to accommodate our schedules, and we loved working with her partners Debbie and Brett when she wasn't available personally. We couldn't be happier with our home and are so grateful to Julia and team!

OH.MY.GOODNESS!!! There is nobody like Kelly! My situation was a bit crazy because I was 2 hours…read moreaway and needed an accessible home during the craziest real estate market of my lifetime! Kelly not only previewed a bazillion homes for me but she was compassionate, funny, diligent about my budget and better still... when I finally was able to secure a home, she helped me offer a reasonable price, did the walk through for me and recommended great contractors for my renovations. It was as if I have known her forever. Call her because she will be on your team from the first moment of contact!

These people are so rude!! I will never utilize their services or conduct business with them due to…read moretheir rude attitude and unprofessional behavior.

I have nothing but praise for the folks running and working for Newcomb Properties. Mike is always…read morequickly responsive to any request. Receptionist Julie is friendly, approachable and very personable. The property is maintained beautifully. I have almost always owned my own homes, but Mike and his team will make it hard for me to ever go that route again!

Our family had to move my dad to assisted living on short notice, and Caring Transitions of…read moreRochester exceeded every expectation. Neil was responsive and accommodating throughout the process. Kristen led the move with exceptional skill, and her team treated my dad with patience and respect during what can be a very emotional time for a senior. They managed the downsizing process thoughtfully and handled his belongings with care, from packing to setting up his new apartment. Their professionalism made a difficult transition much easier for all of us.

I had a lot of anxiety about how I would get the items in my deceased mother's apartment disbursed…read more Karen and her team took care of all the issues and relieved me of all the stress. Great job.

I recently purchased a home sold by this realtor. The house turned out to be a filthy money pit…read morebecause they hid everything so well. Not only was the owner filthy, she left a washer and dryer, and a range that do not work. I think that should be disclosed at the very least. People say that you are not buying appliances, but then why leave them in the house? If you choose to purchase a home sold by Hanna, please, please look over every square inch. It will serve you well to do so, believe me. I am the type of person that would never sell a home the way this owner did, and I think the realtor should have guided her as to how the shape of the home should be. I guess it is true that realtors are just like car salespeople, and that is very sad indeed. A home is where one lives, and it should be clean, and the owner honest.

I had a terrible recent experience with Howard Hanna Realty Services Pittsford, who received a…read more$9,600 commission to serve as my "buyer's agent" in addition to representing the seller for an additional $9,600. While brokers and agents have an "ethical" and contractual obligation to 'represent the interest of and advocate on behalf of the buyer', that was not my experience with the HH Pittsford agent, who minimized and dismissed my concerns about discrepancies with her property description along with identifying deficiencies and needs for repairs and maintenance at the sellers expense. I also shared these concerns with the HH Pittsford broker and HH NY president but never received a response. This speaks volumes as to how Howard Hanna views clients as just another quick 6% commission. As a result, I recommend that home buyers avoid using any seller's agent as well as the seller's listing firm to represent you as a "buyer's agent" for an easy 3% commission. This "dual agent role" is filled with conflicts of interests in an industry that demands high commissions and often provides little value to buyers. Realtors usually want you to commit to a 6% commission that increases your mortgage and property taxes and ties you up with a 3-month contract with little commitment on what they will provide you. Sellers should consider the growing trend of buying and selling houses directly via Zillow, along with a flat-fee MLS service, personal websites and direct marketing to neighbors, families and friends; Realtors often have financial relationships (that are frequently not disclosed) with the people that they recommend that you use. As an alternative, consideration should be given to directly hiring your own consultants (eg. legal, financing, home inspectors, contractors etc.) that you have researched and will be responsive to you and not the realtor. There are many alternatives to using realtors (and the people that they recommend) that can cost substantially less and result in a win-win situation for both buyers and sellers.

Don't know why this business is listed as being closed! We used Mitchell Pierson as sellers and…read morebuyers agents when we purchased our present house. All aspects of the sale and related transactions were handled in a smooth and professional manner by our agents, Jane Gorsline and Lauren Judson. From buying our present house to marketing and selling (quickly, I might add) our old house, we were consistently thrilled and pleased with the results. Now, could someone please take the closed check mark off this business? Who ever put this on their Yelp page must be some disgruntled competitor.

My husband and I used Deb Napier twice so far, and she is great! My husband was trying to sell his…read morehouse for three months with another company. The agent hardly ever showed the house to anyone. We switched to Deb and she had the house sold in a couple of weeks. A couple of years later we were looking and she helped us find our current home. She is so dedicated and knowledgable without being pushy. I would recommend her to anyone!

We used Suite Artistry (Dani Polidor) for a full kitchen renovation in 2017. After seeing some…read moreexamples of her previous work, I liked her farmhouse kitchen design for a local landmark and decided to go with her for this project in our 1840s house. Once the contractor was chosen, we were told the timeline for completion would be a mere 3 months, even though several pieces had to be constructed by the contractor and several salvaged items added into the design needed rehabbing before they could be installed. Nevertheless, based on what we were told, we were hopeful it might be done in a short period. This project ended up taking 10 months, which is a reasonable amount of time for a project this big. If, from the beginning, the timeline had been realistic, we would not have become so frustrated with Dani, the contractor, or the experience. One substantial piece of furniture was to be rebuilt into cabinetry to resemble an old butler's pantry. Due to a lack of communication between Dani and the contractor, and no drawings made to go on, we ended up with an 11-foot-long bookshelf that was not wanted nor needed. We also ended up with a smaller sink than originally intended because the first option got cracked, and Dani did not measure its replacement before buying. As a project manager, Dani was not accountable for any mistakes she made but placed much of the blame on the contractor and his team. We went with her suggestion of Miele appliances...dishwasher, refrigerator, and freezer...thinking they were high-end, sturdy appliances. Within a year, the dishwasher stopped working. We went without a dishwasher, in our new, not inexpensive kitchen, for several months while we dealt with the only Miele appliance repair shop in the area to respond to our calls, follow up with ordered parts, and show up to do the work. It was awful. Since then, our freezer and oven have died and we are loathe to have to deal with this repair company again. This should not happen with such expensive appliances if they are new. We hired Dani, along with a different contractor she suggested, to help with some other projects, and although they said the job was completed, it wasn't. When told that things were left unfinished, Dani became angry and blocked us from communicating with her. I did not feel comfortable contacting her for help with the appliances at that point. Needless to say, our experience could have been better. To get the kind of functional space and positive experience we wanted, we will be re-doing our whole kitchen again this spring with a different designer.