Bought a carry on there, on "sale" for half price. No instructions to set the lock, so I looked it…read moreup online. Their "sale" price was the Manufacturer's Retail Price! No "sale" unless their regular prices are double everyone else's. Research before you put down your money. Mine is going back.

I was here today, but failed to check in because I was so excited. I was going to purchase a…read moreleather backpack that I had been coveting for a couple of years. What I bought may not be the exact one I fell in love with, but it's close and enough was enough. I picked it up off the shelf and asked the clerk if I could untangle the back straps and try it on. 'But of course. Did I have items I'd like to place inside it to try out?' No, I didn't. I didn't go to North Star this morning planning to buy, I just did. Anyway, I tried it on and we were one. It's really very nice. It was on 'sale', too. Complimentary monogram. I chose gunmetal to match the hardware. A dust bag comes with it. There is a metal plate on the inside with a number by which to register your bag. Also, a phone number is there for anyone to call should they find your bag and want to return it to you. I told the clerk that's a nice idea, but I don't see that happening. It was a great experience and I feel so good. I will treat it with a leather conditioner before I use it. The patina that develops over time should be lovely.

ROMAN at this Tumi store is an absolute rock star. I've bought Tumi products all my life, and…read moreRoman went above and beyond. He made the shopping experience one of the best I've ever had....not just at a Tumi store, but any store. He was knowledgeable about the products, made great recommendations, and did an amazing job with the personalized tags. I would buy from this store again, or any store that Roman works at.

Services slow, long long wait. Show some support. People trying to return with multiple receipts.read more

The value at any Burlington is good. The selection is usually alright. That is not my complaint…read more The organization and customer service is, however. Can never find anyone. Lines long sometimes during the week. Always long on the weekends and after you have spent an hour trudging through things all over the walkways and searching for assistance to no avail, waiting in a long line is not an ideal final step there. Disorganization is even worse than average here. When the average is already not something to be proud about. Also problematic is the sad fact that there is no reliable way to know if they have something that another location has, and sometimes even when I call ahead, they do not have what they claim to have had. So sad far as the selection goes? I guess sometimes good, but it is pretty random. One way to look at this is as a treasure hunt, but not always in the mood for hunting! Are the good deals worth the physical stress? Next, should I choose to accept my mission, have to ask every time I see something I want that, yes, is a great deal, whether when coupled with the long line awaiting me at the finish line, is this still such a great deal? Not here.

I wanted to leave a huge thank you to James and Lilly at the TUMI La Cantera location for the…read moreincredible customer service they provided me. A couple days before my trip to Mexico, I came in hoping to get my checked Alpha TUMI suitcase repaired after it had been broken into on my last trip. The lock and the bracket holding it had been completely broken off, and the bracket itself was missing. Since my trip was coming up fast, I was honestly hoping for a miracle so I could still use the bag as my checked luggage. James and Lilly went above and beyond to help me. They spent around 30 minutes digging through parts, screws, and hardware in the store trying to find a way to repair it since the original bracket was gone. Thanks to their patience, effort, and determination, they were able to get my suitcase repaired in time for my trip. They truly saved my trip, and I'm extremely appreciative and thankful for their excellent service and professionalism. Experiences like this are exactly why I continue to support TUMI. If they took this much care helping me with a repair, I know they'll be just as amazing when I'm ready for my next purchase. Thank you again, James and Lilly!

I've always gravitated toward TUMI - favoring backpacks and business bags over traditional…read morehandbags. I recently purchased the TUMI Harrison Warren Backpack in Midnight Black, and it aligns perfectly with my preference for understated, minimalist design. Sophisticated, functional, and exceptionally versatile, it's an ideal companion for both professional settings and travel. The experience was seamless - I simply picked it up and was on my way, with no assistance needed.

Their prices are high…read more I asked for 2 types of repairs. They only completed 1 and didn't tell me they weren't doing the other. And to top it off, they didn't polish/shine my shoes or put them in a bag when I picked them up. I won't be going bacķ

Had a cracked wheel on my Samsung suitcase. They do Samsung warranty work here. It doesn't look…read morelike new wheel but it was an older suitcase and they did fix the problem with what the wheel they found to replace the wheel. Took a little over a month for them to finish. You can complete the warranty papers online with Samsung for free or they can do it for you for a fee I believe.

I continue to be blown away by the initial craftsmanship of their products AND the exceptional…read morecustomer service I've received. I've been a customer for over 20 years, and I love that the products are still stellar, handcrafted and personalized. I love that their monogrammed pieces are generally able to be remonogrammed, supporting a sustainable approach rather than the fast and cheap things you can find on Amazon or like. I've purchased new products from them directly and from store, and I've since picked up used products that I've needed remonogrammed. They've fixed several items for me that have come unstitched or gotten damaged somehow. Regardless of the need or issue, they've been absolutely incredible to work with! While I love the products, the service they offer is PARAMOUNT and what has had us coming back for additional pieces them time and time again. Thank you to your entire team! Thank you for continuing to earn my business! I still love and use all my pieces, including my backpack from over 20 years ago!!

Bought my luggage about 10 years ago under a "lifetime warranty". My retractable handle is broken,…read moreand they say that my suitcase is too old for the warranty, and that it is normal wear and tear. Why would I spend $800 on luggage if there was not a real lifetime warranty? Customer service said they would fix it for a fee and I would have to pay for shipping for a huge piece of luggage. Disappointing. Better to go with Away luggage

The value at any Burlington is good. That is not my complaint. The organization and customer…read moreservice is, however. Can rarely find anyone. This location is probably the best. Maybe because it is the newest? Less popular, no lines sitting the week, but relatively long lines on the weekends, however, especially after visiting other Burlington locations, I am impressed by how quickly and efficiently they move along here! After I have spent an hour trudging through things all over the walkways and searching for assistance to little avail, waiting in a long line is not an ideal final step there. So I am glad this location has set least some of it figured out for a better birthday experience! Also problematic is the sad fact that there is no reliable way to know if they have something that another location has, and sometimes even when I call ahead, they do not have what they claim to have had. So selection is sometimes good, but it is pretty random. One way to look at this is as a treasure hunt, but not always in the mood for hunting! But, again, this location does it the best, and with a mostly organized area except during the holiday rush, I can handle it! Are the good deals worth the sometimes stress? For this location, it's a yes! Other Burlington locations need to take heed of the manager and team here. This is how to run a store.

From the owner: Head to Burlington, the hot spot for summer deals! Summer is here and the hottest savings start…read morenow. Stay on trend this season when shopping for swim, ladies, juniors, plus, kids, and mens. Finish off any look with name-brand beauty, accessories, handbags, or shoes so that you're in style from head-to-toe! Also, don't forget to browse our home section where you can save BIG on décor, outdoor, luggage, and more! Head to store to find deals you can't miss now!

Love the variety here, fun to shop. Quality is here, lots of…read moreitems for camping, every day wear, travel, gifts, lots of shoes for men and women. Lots of sales but prices are high along with the name brands. Open, spacious space. No one approached us as we walked around, at one point searching, why the one less star. Pretty empty except for us on a Monday, not lunch time either, so no excuse. Good for grand kids gifts and Christmas baskets

First time here. It's hard to describe this place because there is sooo much different stuff and…read morecool Knick knacks! There's mostly outdoors clothing/gear, traveling necessities, but there's also books and a whole kids section with toys, books and more! I could spend hours here! The clothes is kind of pricey(in my opinion) but there's a wide range of prices for all items. I purchased a book for my daughter and some stickers. Staff were friendly and helpful.

I needed to stop today to pick up a couple of things for a visit while I am here. I came to the…read morestore. It was greeted by a fantastic sales person at the very beginning of the day. She had a fantastic attitude was very helpful was thoughtful. She was quick and efficient with her help and helped me make my purchases and transaction quickly. I very much appreciated her. The store was clean, easy to access and I was glad that I came to this store. I have shopped here in the past, but it's been many years and I'm happy to see that it is still as fantastic as always. I would add kudos to the sales person. She told me she's been at the store for about 20 or 21 years and she's been with Dillards even a little bit longer than that so good for her. The selection was great. The prices were good. I got sale prices on everything and I will come back again if I need to and have the opportunity.

Went to try some Aerin perfumes so I found them by myself & opened a tester. One I was able to…read morespray on my wrist & the other was missing a the mister/sprayer. I went to find an employee who could help me & saw 2 females in the Estée Lauder section. One pointed to the other to help me. I told her what was missing so she checked in the cabinet & only found one $150 unopened bottle & no testers. She said that was the last one. I asked if she had a smaller bottle & she was curt with me saying that was THE LAST ONE! Excuse me...can you be more courteous as you ARE in Customer Service?! I asked if she had a smaller bottle of the first perfume and told her I think I like the 2nd one better. She said it's so popular which is why it's sold out. She did proceed to tell me the notes on the perfumes & comparisons. I then asked if she could check La Cantera for the smaller sizes. She was able to & how many they had. I asked if I could charge it here & pick it up there but she thought about it & I said "Or do I need to order it online?" She nodded & said "Yeah." I told her I only shop here once a year so I didn't know? I said okay, thanks & left. No wonder I don't shop there. I prefer Nordstrom Associates & their Customer Service.

Good Nordstrom rack, with men's, women's, kids, bags, cosmetics and houseware sections…read more They have a big candle selection at this location. Great service which is standard for a Nordstrom rack and typically not much of a line at check out.

Excellent clearance section. Didn't get much picture I was so busy with shopping. Lots of work out…read moreclothes and free people selection. Dresses with good price point. Love the Birkenstock selections as well including the skin care. This Nordstrom rack. So organized and clean. The staff was busy but helpful.