WORST EXPERIENCE WITH A BUSINESS IN MY LIFE!!! My next step is to contact www.bbb.org. The headquarters is in Georgia, and they had 721 complaints last year overall. BUT IT SHOWS THEY DO DEAL WITH THE COMPLAINTS AND RESOLVE ISSUES. I contacted sales to set up my first water delivery experience. I thought it went well, until no one was contacting me for delivery or could give me a day and time. I was referred to the Customer Service Dept and left two messages for them to contact the local business and delivery driver so I can know when they'll be coming. I was told by the 2nd representative that my first message was never even sent. EVERY SINGLE TIME I SPOKE TO ANYONE IN ANY DEPT I let them know this water delivery was not just convenience, it was a necessity. I was still recovering from ankle surgery and couldn't lift cases of water and my friend just had a knee replacement. Things finally calmed down a little when I spoke to Russ, the delivery guy, but even he couldn't give me a straight answer for delivery for a bit. Eventually I got my order. Things continued to go wrong. And though I said I've never experienced water delivery before, and though I mentioned to everyone I've ever spoken to that I can't carry bottles, the next delivery with the incorrect amount was left on the porch. I received an automated message the day before, but couldn't get a hold of Russ to find out when I had to be there or what. NO ONE EXPLAINED ANYTHING TO ME even though I made it clear I've never had this. I had to roll 5 of the 5 gallon bottle in on a bum ankle where my bones weren't even healed. Also, no one could tell me how to pay my bill. Customer service said pay delivery. The alternate delivery guy said I'll get an email. When the Sparkletts survey was emailed to me, I had plenty to say. And the supervisor, John, called me regarding the survey. He did tell me how to set up an account and pay my bill. He was available the few times I called. I wanted to cancel the services, my friend and I can't carry the bottles at this time, as stated TO EVERYONE. I paid my bill, John had Russ contact me with a pick-up date. Russ never showed. I left 11 bottles and that machine on the porch in the windy and stormy area my friend lives in, and I'm back home in Cali. Russ never showed at the time he said he'd pick it up, nor has he called about it. Those bottles and cooler have taken up my friend's porch for the last 9 days. AND EVEN THOUGH I CANCELED SERVICE I JUST RECEIVED AN EMAIL WITH A NEW BILL. This place is so frustrating and sales, customer service, and local Sparkletts don't communicate with each other and contradict each other constantly. WORST EXPERIENCE! Next step, better business bureau!! read more

Sparkletts Water - Are they ever going to pick this up and give my friend her porch back?!! - Water Delivery Near Me - Tucson, Arizona

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I'm seriously debating on canceling my account. I signed up in May. They promised me first time delivery in about 4 days. They didn't show up for 2 weeks. My account was the 3, 5 gallon jugs and 2 cases of water. I received 4, 5 gallon jugs and no cases of water. I was suppose to get delivery today. I even called no one showed up today. Disappointed in The quality of service. read more

We have tried unsuccessfully to contact the office. Calls, messages, email, website enquiries and leaving a message in the bottle have all gone unanswered. Their lack of responsiveness has soured our appreciation of their delivery staff/product. read more

Disappointed. I was really excited to get our first water delivery. Ordering online was easy and they had a delivery on my next day off. It was about a week away but that was the best there was. I cancelled my order and service today before ever receiving the delivery. I didn't even hear from them so I called in the afternoon to find out what was going on. Waited on hold for about 30 minutes or so. The guy that answered was pretty unfriendly. He told me he'd text the delivery guy or whatever and they'd call me within the hour. Not only did they NOT call me, I had to wait on hold for another 45 minutes in the evening to be told it wasn't coming. I can only be home one day a week and I'm not willing to wait again. Maybe I would if the service was better. Appalling service and very unprofessional. It was obvious when I cancelled that they could care less about my business. read more

I sent an message through the Sparkletts website 3 weeks ago to have my leaky cooler replaced. After 2 days with no contact, I called and was told that the messaging system I had used does not work well and that calling was my best bet. Thanks for the heads up frown emoticon That phone agent scheduled the delivery of a replacement cooler for later that week (I requested a gravity fed cooler with hot and cold). On the scheduled delivery day, I received a call from the delivery driver stating that he would be at my home within 45 minutes to an hour with my new cooler. My wife waited nearly 3 hours before leaving to pick up our son. We did not hear from the delivery driver nor from any other representative of Sparkletts. Today (2 weeks later) I returned home to find a box containing a new cooler sitting on my front porch. While I was a little upset at how long it took, I was pleased that it had arrived. However, when I opened the box I found the same stupid bottom feed cooler model that had previously broken. I feel like nobody is listening to me and I am searching the internet now for an alternative water service. If there isn't one, I might just pay to have a filtration system installed on the house. I am very busy and I am very upset that I have to spend my limited free time worrying about my water delivery service. Can anybody make this right for me? read more

Worst experience I've had in a long time. I had home delivery for 6 months and they screwed up my order more times than I could tolerate. The average time I spent on hold trying to talk to customer service was 48 minutes, and their resolutions basically involved an apology and then telling me it would be almost a week before they could correct their mistake. I finally canceled their service in August. As of today, they have not picked up their cooler and actually deliver (the wrong order) again today. I will not be back. read more

One star because the site will not let me go lower We ordered a cooler and water for the first time two weeks ago. The delivery people were great. They left water, they said to call Mike if we needed anything. We ran out last Wednesday April 13, 2016. We called 4 times. The first two calls left us with voice mail. We left messages. The third and fourth time we got a one word message answer saying "bukka" followed by the statement the mailbox is full. Called the 800 number, got nothing except a person saying the delivery is scheduled for today 04182016. Here it is April 18, 2016, 2:00 PM, no water, no contact looks like no prospects. Sure glad we are not dying of thirst in the desert. Think I will call Culligan! Art F. read more

We have been trying to get a new cooler for 3 weeks now. Our driver took our old broken one and still hasn't replaced it. Every time I call the 800 number they say they will let management know. I am extremely frustrated that the Compay isn't helping at all. Our driver Andrew isn't responding to us not is the company. I'm ready to cancel our services and go with a company who values their customers read more

Finally cancelled service this morning as I've waited 4 weeks for a water delivery and until 8pm yesterday when their call center informed me I was the next "on the route." Apparently, the driver got lost, died or is just unable to complete their only job- deliver water! read more

Don't do it. I've been a customer for a year and I'm done. They screw up at least every other delivery and my invoices are always wrong. Their 800 customer service has no control over the local office and aren't helpful. They are the WORST service company I've ever used. Two days I've been waiting for my delivery... still waiting. Apparently they had staff quit.... AGAIN (and again, and again..) Not my problem. 7/6/2016 UPDATE. I couldn't take it anymore. They changed my delivery date and didn't tell me. Thanks. Hello Arrowhead! What's worse is I had a credit for my bottles and cooler. It's just sitting in my account (for two weeks) and they haven't refunded my credit card. I've tried several times to call customer service and have been put on hold for at least 20 minutes. This last time I was on hold for almost an hour. With this kind of service, I'm surprised they are still in business. I wonder how long it will take to get my refund... read more

I've ordered water from them for over a year and did not have any issue. Water tastes consistently fantastic, way better than those big brand bottled water. The delivery is always on time, never late even once. Got nothing to complain. read more

Absolutely awful. I will never be a Sparkletts customer again. 800 number goes to a voicemail, mailbox is full or no one calls you back. Bills never came in the mail.... and there's no one to talk to. They have good employee's but a bad system. read more

I can't tell if this company is incompetent or dishonest. Either way, I would never do business with them. They have delivered products that I did not order multiple times, agreed they would give me a refund and never did. I have had six deliveries. Two of them included products that were not ordered and another two did not deliver the correct products. 50% accuracy doesn't measure well. read more

JUST CANCELLED! We've had Sparkletts at my work for over 3 years and have had consistent problems with deliveries. We're supposed to get 10 jugs delivered every other week on Fridays. Well, for the past year, it's been more like 5-10 jugs whenever Brad feels like it. He never comes on schedule anymore. He was supposed to come two weeks ago and didn't. We called the company and they said he would be here last week. Didn't come. We called them again yesterday, they said we would get an emergency delivery yesterday. Never came. Called them again today, and they finally brought 2 whole jugs. TWO JUGS AFTER BEING OVER TWO WEEKS LATE WITH OUR TEN JUG ORDER! Oh and he ran in and out before we could even say a word to him to clarify the delivery schedule! We live in Tucson. It's hot. We need water, hence why we signed up for a water delivery service. What the hell kind of water delivery service doesn't actually deliver water?? We've wasted so much money and time with Sparkletts, we are so happy to switch to literally anyone else. read more

Speeding delivery truck, over 65 mph on a 25 mph residential street. I tried to chase this truck down in the 12600 block of E. Fort Lowell in Tucson Az 85749 at 11:50 am today, Thursday 7-20 but couldn't safely get close enough at high speed to write down the license number or snap a photo. I know you use GPS in your trucks, so you know who the driver is. I am also registering a report with the Pima County Sheriff to watch for this truck. read more

We were supposed to receive our dispenser and 3 bottles of water this past Friday 9/25/2020 between 12:00 p.m. and 4 p.m. My wife and I were both home. I was upstairs in my office working on some stuff on my computer but needed to go down stairs to the garage to get something. It was quick. When I came back upstairs, and back to my desk, I could see out my window that a sparkletts truck started driving off from in front of our house and I remembered we were getting our delivery that day. I went down stairs to the front door and looked out on the porch to see if the driver had just left everything on the porch. There was nothing. I went back upstairs and asked my wife if she heard the doorbell or anyone knock on the door. She said no and I hadn't either. I told her the dogs didn't bark either and they normally bark even before anyone gets close to the door. I went back into my office and saw my phone had a missed call at 12:53 and a voicemail of silence for 9 seconds from a local number. I called it and it put through to a voicemail for sparkletts. Obviously a few minutes past by the time I saw the missed call but nevertheless I returned the call at 1:00 p.m. according to my phone; just 7 minutes later from the missed call time. I left a message and then I called the 888 number for Sparkletts' Costco customer support at 1:04 p.m. and the lady who answered said she would text the driver and ask him to return to deliver the dispenser and bottles of water. She was able to see that our dispenser and bottles had been loaded on the truck for delivery. That delivery never made it to our house at all. My question is why did the driver when he showed up in front of our house never bother to at least ring the doorbell or knock on the door? He was already here but apparently never got out of his truck. He was scheduled to be here during that time frame and was expected so coming to the door wouldn't have been a problem. read more

Always delicious! And Jared, our delivery guy, is prompt and always courteous. The combination makes for a excellent experience with this company. read more

Fantastic customer service from William at their call center. I was having some minor issues getting my account setup and he fixed everything. read more

I am cancelling the service before we got our first delivery. Water cooler and water was supposed to be delivered yesterday and then today. After way too many phone calls still no delivery. I have not received one phone call from the many requests sent to the driver for an ETA. The only contact I have is if I initiate the call. Moving on to Culligan! read more

This company's billing practices are bordering criminal. It has been 9 months since they picked up our dispenser and empty bottles. I never received the credit and they have been billing me since. I waste over an hour a month trying to get a human on the phone with no luck. I am paying the fraudulent amount to be done with them but will never use them again in any state. read more

Stay away from all Sparkletts services. It is the worst customer service I have ever encountered and the first company I have given a bad review to. I am easy to get along with but after 7 phone calls to customer service and being on hold for a half hour to 45 minutes before I gave up...... I have yet to talk to a real person. No customer service at all. I guess they would talk to me if I didn't pay my bill. :-) read more

I wouldn't recommend sparkletts to my enemy. Worst service I have experienced it seems like the employee's dont know anything. You ask them for information on your payments but they can't find anything and insist you are past due. Not worth the money, water taste weird. read more

My parents who live in oro valley wanted to get water service at their home. They had me send an email on sparkletts web site signing them up, it lets you buy online and schedule date. We tried 2 times to get a return call wondering where they were. I would not recommended this company based on our experience. There's to much competition to get upset,,,,, read more

I have and currently having extremely poor customer service with Sparkletts. If I could rate in the negatives I would! I have tried contacting a delivery representative through customer service. The only response I get in return is that someone will call me and recommended me to wait for someone on my delivery day. I work daily to take care of my family but i took the day off and waited with no guarantee of a delivery representative; no one showed up and no phone call. It has been months, I have yet to get a phone call. I cancelled delivery after delivery and then a bottle shows up one day but where is the customer service! I just want my service canceled and my empty bottles and dispenser picked up. I feel like I shouldn't have to pay for the bills when Sparkletts hasn't don't their job and I haven't, until I can speak with a person who IS NOT from a call center and who reads from a script. Please help me get my materials picked up. read more

When we initially started with Sparkletts we had 4 full water bottles from a previous account at another business office. I had asked to have these issued as a credit to the account to avoid bottle deposits, the tech on the phone said that was not a problem. Then I wanted service changed to every 4 weeks and to have 4 bottles delivered on the next delivery that I was told would be 12/7/18. Unfortunately that did not happen, we were billed for a delivery on 11/30/18 that never happened. When I called the 800 customer care agents regarding the 11/30/18 bill and that they were to deliver on 12/7/18. I was informed that our next delivery date would be 12/21/18 and would be four bottles and we would be on a 4 week schedule going forward. 12/21/18 they delivered 2. The customer service agent I spoke to the first week of December stated we would be contacted by a local office due to the issues and that they are only there to direct people to the website and schedule our own deliveries. Each time I contacted the customer service department they were rude and did not want to assist in setting up a new account, each conversation I was redirected to go to the website and make changes there and the website is not the easiest to navigate when starting your account. Needless to say we are cancelling. read more

This is by far the WORST company I have ever worked with. We signed up for the services at Costco on Grant. The guy setting us up was so nice and helpful. He got all of our information, told us he would call to confirm and then we would have our water! We got the confirmation call. We set up to have services on Friday 6/5/2015. My husband took the day off to stay home to ensure someone was home during the time they specified (8-12). No one showed, and since then no one has called. We have called CS multiple times and finally got ahold of someone who transferred us at least 5 times. They said they would email the region person to resend the water. Not once did we get a phone call or confirmation. We are now on hold AGAIN and have been for over 30 minutes. This company is so aggravating and unprofessional. I do not recommend to anyone. I only gave it one star because I had to. read more

I had Sparkletts delivery water since moving to Arizona 3 years ago and when I called them to cancel services, the driver picked up 2 full bottles of water and the rental machine. Now, 3-4 weeks later I get charged for the rental machine and so I called Sparkletts again to find out why, and the lady didn't say anything about why the service wasn't cancelled and that I will get credited back the rental charge, I asked her why I wasn't getting credited for the 2 full bottles of water and she said they don't do that. Why did I not get informed by the first person I spoke with 3-4 weeks ago?? They "by law cannot sell the bottles returned, they pour it out" well the driver didn't pour out the waters so obviously he'll deliver those I PAID FOR, to someone else. TERRIBLE COMPANY, expensive water and BAD customer service. I used Costco membership to start up service, these guys you see inside Costco trying to get you to sign up. DON'T DO IT! read more

By far is the worst company I have ever had to deal with in regarding cancelling service for a business. Equipment picked up in April and the account was cancelled at that point. Here it is in September and they are still billing me and sending me to collections even though I have made several calls to their customer service to handle. I have even sent in my last payment confirmation to them... AND I'M STILL SENT TO COLLECTIONS? WILL NEVER USE THEM AGAIN! read more

If I could give this review no stars, I would. I signed up for Sparkletts and when I needed to terminate my account and have the water cooler picked up, I was on the phone at least 3-4 times telling the customer service representatives that I need it picked up. When it became my last day that I would be in Tucson until the fall, they still hadn't picked it up. Now 5 months have past and they have been charging me rental fees since they have not physically picked it up from my previous place. My experience with this location has been extremely aggravating, I will not be buying or renting anything from them ever again because of this. read more

Like many others, I am giving one star because there is no option for a lower rating! Just got off the phone after being on hold for 35 minutes (again) and being home ALL day waiting for them to pick up our cooler and eight water bottles. Why eight? Because they left random water bottles. We put out two, they leave three or we put out none and they leave two. They lcall the night before delivery but then don't show up for two weeks! I have no idea how this company stays in business? We set up our deliveries online. We called many, many times to complain to customer service about the erratic delivery schedule and still no improvement. I can't understand how COSTCO could be associated with this amateur and unreliable business! Don't waste your time or money with this one. read more

We tried Sparkletts water again for our drinking water. We ordered 2 cases of 16.9oz 24 pack water and 4 cases of sparkling flavor water. When we got our delivery on Monday, they gave us 2 cases of the 16.9oz water and 7 cases of the 24 pack .5oz water. No sparkling flavor water cases at all. I spoke with Brendan with CS Monday and told him about the issues we had with our order. He advised me that the issue will be resolved and will pick up the unused water and deliver the flavor water cases on Tuesday. Tuesday came, no one showed up. I called again to CS and spoke with a woman. She hung up on me cause I was complaining about the service. I called back again and got another woman. She told me again that things will be picked up and then delivered Wednesday. Again, no show. I called again and spoke with a gentleman and again complained. He then told me they will pick up Thursday. Extremely not happy. I advised that we will probably cancel our order due to the lack of service I received. read more

I loved Sparklet water until recently. There was a a woman with unsightly skin tag hanging from her eyeball working at costco selling focaccia breads. She was very mean...unfriendly, and looked ghetto. Shehad no customer communication skills. She was so mean to me thatI mentioned that she looked very unhappy. She said that if I didnt like the way she looked, I wouldnt have to look at her much longer because she just got hired at Sparkletts Water. I asked her what her name is, and she answered me " Not that its ny of your business, but its Terri". I'll tell you what. I will NEVER buy that water, and am having it removed from my office. I will not do business with people like this miserable woman. read more

Up until now my service has been great! What's changed? The delivery man in my area. I gave him benefit of the doubt but still horrible! He has been my new delivery guy for over a month now and I have setup delivery every single Monday and was told that he would call me and he never has nor shown up???? My other delivery guy would work me into his schedule if an emergency. I'm not understanding what's going on? I just needed my bottles picked up...I've called customer service to work with them but the hours they have M-F 8-5? People work and not everyone is retired. They aren't flexible. read more

We had Sparkletts Water delivery service for almost 20 years when we lived in California so when we first moved to Tucson and had the opportunity to start service through Costco's special offer, we were delighted to start service with them. Sadly, the service here has been extremely disappointing. First, we learned that the salesman at Costco gave us incorrect information about service and omitted other information (such as their billing is every 28 days so customers are charged for their cooler rentals ($4,88) and an energy surcharge ($5.07) every 28 days--not every month as initially informed by salesperson--so basically we'll be charged 13 or more times per year for these two items instead of 12. The energy surcharge is charged even if they pick up an empty bottle and don't leave a new one. Had we known about the cooler rentals, we would have bought our own at Costco when they were on sale at the store for $139. That's a minor annoyance compared to the horrible service we've had. Our delivery schedule is every two weeks on Monday's but somehow in just six months of service, they have missed our delivery several times--despite our going online to confirm delivery every single time and receiving reminder calls by phone the night before our delivery dates. We've had to call Customer Service several times for these issues as well as problems with our billing, tried working these problems out with the route manager at least three times, and still having the same issues. In almost 20 years, we only had to call Customer Service 2 or 3 times in California. It just floors me that the service here is so bad. And Customer Service hasn't been very helpful. I really find it insulting to be called "Miss Barbara." Apparently it's a Southern thing but it's disrespectful. They really need to train their reps in basic customer training methods. If you're considering bottled water service, I would strongly encourage you to look for a different company. We may be doing that soon if this doesn't change soon. read more

Water is ok. One bottle had a label floating INSIDE of the bottle. The billing/accounting dept is totally incompetent. I cancelled for that reason! Too many reasons to go into but the charges and their system are inaccurate. I just received my refund for deposit on bottles which took 6 weeks, That was wrong too. Now I await another 6 weeks for the corrected refund. This was all through Costco. I have no idea why Costco endorses such an incompetent company. Amazing... read more

Horrible customer service. I was "missed" for two months, no call, no follow up. I call and get the run around that they will try to get someone to CALL me in 24/ 48 hrs!! Of course no one does. I am ready to pull my three locations and get another company that wants my business. read more

I have had the worst experience with this company. After making a billing mistake, and them putting a hold on my account, I spent more than 2 hours trying to get them to rectify their mistake, they finally did, but were less than concerned about it. After getting off the phone, I called a different water service, and decided to change to them. I called back to cancel my sparkletts, and after another hour on the phone, was finally able to cancel, they said they would be there in two days to pick up my equipment. They showed up a day early, and took only what was on the patio, I was in the shower, and left, and left my gate open, which my dog then escaped from. When I called customer service, another 30 minutes of my day, they finally got in touch with the driver, who is coming back to get the rest of the order picked up!! They will not credit me anything for my hassel!!!! I have never dealt with a company less professional, and caring! I find it difficult to believe they are still in business!! read more

What a shame that giving negative stars is not an option. Their customer service department is abysmal. I have never, in my life, dealt with a worse company. Over the last six months, I have spent hours and hours on hold and they are never able to resolve their billing mistakes for my office. They have lost a customer for life. Avoid the aggravation and DO NOT use this company. read more

Don't get water service from Sparkletts. They leave how ever many bottles of water they want. I asked for 2 a month and this last delivery they left 6 but charged me for 7. Since I never received the 7th bottle I was charged for it and I'm not going to get the deposit back on it. I called in for help and the lady basically called me stupid because she said i wasn't going to get charged for the 7th bottle. I tried to explain that i was already charged for it and never got it. So she was no help. The bill kept getting higher and higher every month. It was suppose to be $20 a month and it's now almost to $70, so ridiculous. Save yourself time and money and just buy your own cooler. They are just a bunch of theives. read more

These guys are pricks and truly enjoy the opportunity of omission. First of all the go door to door to sell you this product, they then guilt trip you into buying/renting their services by saying "my family is really struggling and I need this sell to help support my family, Please help, I will give you the best deal possible" so fine I gave in to help this guy. The water cooler DOES NOT even make the water cold, however, it can make super hot water. Other than that no issues. Then I moved addresses, I let me know and I asked if I can move it to my new address or if they would. They informed me they would charge to move it for me. So, I chose to do it on my own. I then get a bill in the mail for a moving fee in the amount of $40, which is more than I have ever paid to them for any one bill. I call them and tell them I no longer want their services and I want someone to come pick up the cooler and bottles. They then proceed to say, for cancellation of services they WILL NOT PICK UP THE ITEMS you have to take it to the branch yourself... I hate these people. I will never suggest them to anyone anymore... CULLIGAN is where it is at!!!!!!!!!!!!!!!!!!! read more