i used diamond brooks for several years. the despenser stopped working. they replaced the unit…read more about 4 hours latter, i walked into my kitchen and there was four inches of water on my floor. said they would come the next day??????? need lees to say, i was not happy. i called area plumbing and they arrived within reason, this was four oclock in the morning. they are great!!!!!!!! haven't had any issues sense then. now have a water felter under the sink, self cleaning.

This place is a joke. I had service with them for over 2 years and they always had a problem…read more First they can't get there Billing right , some weeks no water delivery and no call as to why no delivery. Once I receive perfume tasting water Once I didn't get water because they ran out of bottle cap now I have been waiting for water now for over a month and I called 4 different time to see why they say they will call you back but never do .one of my calls was to pay my bill they say couldn't get in to systems and would call me back still no call back . Now they come and take my empty bottles and didn't leave any full ones and I call to find out why she doesn't know and said she would call me back she never does so I call again and find out they are not serving my area anymore . They may be cheaper than other but it's not worth the trouble. Half a star

Ive been having billing issues and delivery issues for what seems like 2 years now. Finding a…read moresuitable replacement in a desert town (I pay for my mother's service) has been another. My bill has been fluctuating from what I signed up for to 2x and almost 4x what it should be. Online, there are not many details of the extra charges. Just boom, added charge. Also, I get charged by Sparkletts, Primo Water and something that shows up as Washington DC Water and Sewage. After some digging, ALL 3 are sparklets. There is something dirty happening, some kind of scam that is NOT OK. Someone should have some kind of oversight into this and get all the customers their money back. This can't be legal!!

Sparkletts is THE WORST company I have ever had the misfortune of dealing with. DO NOT USE THEM. I…read morefinally terminated my account after years of billing discrepancies and terrible customer service. From charging me for additional products I never ordered, to tacking on countless fees (bulk water minimum fee, paper invoice fee, delivery fee), to incompetent sales associates promising (but always failing) to fix the problems- I had to give up. The final straw was when I was charged more than ever during a month I was gone. How could I consume more gallons of water when I was out of the country for a month? How could I consume ANY water if I wasn't home? When I called to explain the issue AGAIN- I was met with an unapologetic and frankly argumentative sales associate. Instead of apologizing- she proceeded to "lecture" me on the difference between perception and reality. She insulted my intelligence by claiming I had no idea what was going on and she couldn't even entertain the thought that perhaps her company was in the wrong. I honestly don't like leaving negative reviews but I feel a responsibility to help out others. Save yourself money, time, and endless frustration by finding some place else to get your water.

Got my pool filled. Quick response and delivery was on time. Owner also provided me a good price.read more

Water delivery quick return call. Warren was a great delivery. Driver even turned around and came…read moreback when we wanted more. I recommend this company. They're the best price because we did do our homework and found that these golf offered a very fair price.

I canceled my service in November 2023, I have spoked to customer service including a supervisor 3…read moretimes regarding my deposit, they have yet to return my deposit fee. When I spoke to the customer service person, she was uninterested and started humming/singing a song while I was talking to her. This is a horrible company, Costco should no longer associate with them, (In which I will be advocating for, write a letter to Costco to stop advertising for them) they will rip you off and be rude about it at the same time. (My deposit fee was $20.00, if they have done this to me and say 100 people, they have banked $2000.00 easy, but i am sure it's more

I would like to acknowledge Rich Poffenbarger for his great service. He delivered 6-3 gl. jugs to…read moremy elderly parents. He didn't just lay the jugs outside the house but ask where they wanted them and stock them for my parents. I was surprised he went beyond his duties. It's a good feeling to know someone was looking out for my parents. Thank you Mr. Poffenbarger.

Great system, drinking water is better than bottled. Service guys are fantastic. Professional,…read moreknowledgable, on time. This was one of the best upgrades we added to our new house. I'd recommend this to ANYONE.

Excellent service and parts. I've been buying their filters and using their products for a couple…read moreyears now. I like the fact they bought their own building and you can go anytime to talk to them or get parts. Very knowledgeable staff. They're honest about their service and products. I will use them again.

Matt gave us a VERY INFORMATIVE YET SUCCINCT, run down of how a reverse osmosis under sink system…read moreworks . I noticed how much better Culligan water tasted when I took my jugs to get refills by the gallon . Matt explained that this same type of filtration as they do at the Culligan store . Really looking forward to great drinking water in our home !

The ladies in the office are great and helpful but if you expect any installation service from Matt…read moreyou probably won't receive it. One week later and I still have not received a call to schedule installation.

After calling many times, I finally got a hold of them and from that point on the service was…read morefabulous. They know what they are about and really help me understand my reverse osmosis system and our soft water system. She changed the filters and let me look at things and ask questions. Although a rough patch to get a hold of them, everything else was top notch service.

Absolutely the best! This is my second year having C & M service my RO system. I highly recommend…read morethem. They are a small family business, and they take pride in the service they offer. I honestly don't know what other places charge, but I feel like C & M is very reasonable. Highly recommend!!!