It cost me 50.00 for my first five 5 gallon bottles and the they delivered three more before I had…read moreused one.

We live way out at YPG. Our rep Ernesto is the best! Always delivering on time. If I forgot to…read moreput bottles out, he's checking with me! Super nice guy and Superior service...if you live at YPG and want bottled water, I highly recommend Sparkletts and Ernesto!

i used diamond brooks for several years. the despenser stopped working. they replaced the unit…read more about 4 hours latter, i walked into my kitchen and there was four inches of water on my floor. said they would come the next day??????? need lees to say, i was not happy. i called area plumbing and they arrived within reason, this was four oclock in the morning. they are great!!!!!!!! haven't had any issues sense then. now have a water felter under the sink, self cleaning.

This place is a joke. I had service with them for over 2 years and they always had a problem…read more First they can't get there Billing right , some weeks no water delivery and no call as to why no delivery. Once I receive perfume tasting water Once I didn't get water because they ran out of bottle cap now I have been waiting for water now for over a month and I called 4 different time to see why they say they will call you back but never do .one of my calls was to pay my bill they say couldn't get in to systems and would call me back still no call back . Now they come and take my empty bottles and didn't leave any full ones and I call to find out why she doesn't know and said she would call me back she never does so I call again and find out they are not serving my area anymore . They may be cheaper than other but it's not worth the trouble. Half a star

Got my pool filled. Quick response and delivery was on time. Owner also provided me a good price.read more

Water delivery quick return call. Warren was a great delivery. Driver even turned around and came…read moreback when we wanted more. I recommend this company. They're the best price because we did do our homework and found that these golf offered a very fair price.

Ive been having billing issues and delivery issues for what seems like 2 years now. Finding a…read moresuitable replacement in a desert town (I pay for my mother's service) has been another. My bill has been fluctuating from what I signed up for to 2x and almost 4x what it should be. Online, there are not many details of the extra charges. Just boom, added charge. Also, I get charged by Sparkletts, Primo Water and something that shows up as Washington DC Water and Sewage. After some digging, ALL 3 are sparklets. There is something dirty happening, some kind of scam that is NOT OK. Someone should have some kind of oversight into this and get all the customers their money back. This can't be legal!!

Sparkletts is THE WORST company I have ever had the misfortune of dealing with. DO NOT USE THEM. I…read morefinally terminated my account after years of billing discrepancies and terrible customer service. From charging me for additional products I never ordered, to tacking on countless fees (bulk water minimum fee, paper invoice fee, delivery fee), to incompetent sales associates promising (but always failing) to fix the problems- I had to give up. The final straw was when I was charged more than ever during a month I was gone. How could I consume more gallons of water when I was out of the country for a month? How could I consume ANY water if I wasn't home? When I called to explain the issue AGAIN- I was met with an unapologetic and frankly argumentative sales associate. Instead of apologizing- she proceeded to "lecture" me on the difference between perception and reality. She insulted my intelligence by claiming I had no idea what was going on and she couldn't even entertain the thought that perhaps her company was in the wrong. I honestly don't like leaving negative reviews but I feel a responsibility to help out others. Save yourself money, time, and endless frustration by finding some place else to get your water.

Was scheduled for a delivery with this company - given a window of 8 to 5 and was walked through…read moreeverything over the phone with their office people. They understood my delivery location and what I was looking for and even why I was switching water companies. Everything was nice, easy, and pleasant - up until 23 minutes before my delivery window was to close. At 4:37 pm I received a text message letting me know that they were sorry to have to inform me that the driver stopped by and decided that the delivery might be too challenging..... to which I had to ask what was challenging about using 1 of 3 elevators and a hand truck to deliver (clearly using one in your picture on your website)... no response. I tried to call the office and got an automated message letting me know that I had reached them after hours (they close the office at 330pm Monday- Friday). Eventually the owner(?) Clay reached out to me with a "solution" .... They wanted to leave the water bottles at the bottom of the stairs and have me deliver them to myself.... (Still charging me the extra delivery fee for apartment delivery) - in this same message he blamed the lack of response earlier in the day on his office staff - citing he asked them if they followed up with me. No thanks... it's clear this small family owned company can't accept new customers and can barely service the ones they have. You can honor your promises as a small business owner even, that says more to me than any review ever could. I'm thinking that I likely dodged a bullet with this one, but wanted everyone else to have the opportunity to make an informed decision.

This is a small family owned water delivery. Depending on where you live in Parker area, they only…read moredeliver a few times a month and they won't deliver any new filled waters unless you have that many empties. In my case I ran out of water early because I didn't know how much to order the first time. I asked if I could get an extra delivery and had upped my order to 3 bottles instead of two. I was told I would have to have all 3 empty bottles out in order to get 3 filled waters. That means all bottles would be empty on delivery day. Which means you are out completely out of water at that point. I don't see how this would work for anyone. Seemingly you might be out of water for as long as two weeks and if you are not there to put it out, it could be a month. I decided this wasn' t going to work for me, for this was my vacation home and I'm not there full time. I had to take my empty bottles and fill them myself. So on delivery day, I wasn't there and both bottles had been filled by me and they were inside my house. So no delivery at all. The whole reason I did this was so I would not have to lift heavy bottles at my age. My only option was to cancel my account. So I asked if they could just charge me a reasonable price for the empty bottles. There answer was 20.00 dollars a bottle. Which is a ridiculous price as I can buy them at Walmart for 13.00. They weren't willing to work with me at all. Why should you have to get to completely empty before you can get the same amount delivered. I used to have Sparklets, they were very accommodating to your needs but I was told they don't deliver to my address in Earp Ca. I'm 72. The whole reason I did this was lifting heavy water bottles was very difficult. On my first order I asked several times to deliver to my back porch, so I wouldn't have to lift the heavy bottles from the front porch to the back porch. They totally messed up the delivery and put everything on the front porch. 2 heavy 5 gallon jugs and 2, 24 case waters. I had to get a dolly to move everything from front to back. Up and down stairs. They would not come back and move them. In short really bad customer service and the girl on the phone could care less about helping with any of this, and seemed a bit annoyed that I was even asking . So much for family owned. I don't usually review on Yelp but maybe they will improve their customer service for others in the future. YOU CANT WAIT TILL YOU HAVE COMPLETELY EMPTY BEFORE YOU GET NEW, HELLO. After posting this review, I got a text message from the girl on the phone who proceeded to try and make me feel bad for my review by bringing the assassination of Charley Kirk into it. No apologies for any issues I had with them. No mention of talking to their family about these unreachable delivery options. This is extremely unprofessional. I cannot recommend them. I'm tired of no one cares about good service any more. In reading other reviews, I see I'm not the only one who doesn't agree you should have to put out all your water bottles in order to get the same delivered. When you still have a full or partial full bottle in your water cooler machine. Apparently they just don't get this! The whole reason we have water delivered is to have water at all times. This makes no sense.

I canceled my service in November 2023, I have spoked to customer service including a supervisor 3…read moretimes regarding my deposit, they have yet to return my deposit fee. When I spoke to the customer service person, she was uninterested and started humming/singing a song while I was talking to her. This is a horrible company, Costco should no longer associate with them, (In which I will be advocating for, write a letter to Costco to stop advertising for them) they will rip you off and be rude about it at the same time. (My deposit fee was $20.00, if they have done this to me and say 100 people, they have banked $2000.00 easy, but i am sure it's more

I would like to acknowledge Rich Poffenbarger for his great service. He delivered 6-3 gl. jugs to…read moremy elderly parents. He didn't just lay the jugs outside the house but ask where they wanted them and stock them for my parents. I was surprised he went beyond his duties. It's a good feeling to know someone was looking out for my parents. Thank you Mr. Poffenbarger.