We're first-time pool owners and had no idea where to start -- but the team at the Mokena store and…read moreDaniel made the entire experience easy and stress-free! We first visited the Mokena store for a free water sample test, and the staff there were incredible. They carefully explained what chemicals we needed, why we needed them, and gave us clear, step-by-step directions on how to use them. They even walked us through what to look out for in case any issues came up before our instructional visit. A few days later, Daniel came out for our in-home instructional visit, and he was outstanding -- patient, thorough, and extremely knowledgeable. He walked us through every aspect of pool care and maintenance in a way that made sense to us as complete beginners. It's clear why he's considered one of the best! A special shout-out to Wendy, Manager of Customer Relations/Maintenance, who's been so kind and helpful, guiding us along the entire process. Even though we have a pool store just five minutes away, the Mokena location (about a 30-minute drive for us) is absolutely worth it for the level of service, professionalism, and care they provide. Highly recommend!

Just had Caribbian install a new pool pump and chlorinator. The worked fast and did a good job with…read morethe install. Joe the electrician was very helpful reviewing the work and educating me about its operation. Very professional

Great location. Very easy to get ordered what we needed. Everyone was friendly. Brandon was super…read morehelpful!

Noel was the best. Great customer service. Very pleased with the service and attention to detail.read more

We were having problems with our intelichem float floating all of a sudden a few weeks back. I…read moretalked with Tom at the store while I was there getting water tested and he told me to try a couple things. I tried those things, but it didn't help. I texted the office number today and immediately got a response and Tom himself came out to our house and took a look. We had a little debris in the hose from the pump to the intelichem. Problem fixed!! We can't thank you enough Tom. You're the best!! Pool is back to perfect. Kim S.

I have an inground pool, which I purchased from All Seasons, and have had service for years from…read morethem, even up to this point. They opened the pool for me last month and I noticed small air bubbles coming from one of the returns, long story short I turned the pool off last night and had several gallons of water shooting up from the skimmer in the deep end and heard a hissing sound. I tried restarting the pool and it took a little more time to clear out the bubbles through the sight glass but it did. I called this morning and stated I would like to have it checked out before something goes really bad. I told the girl on the phone I could make the problem happen, just by turning the pool off and they would see it and hear the issue. I know they are busy we always have to wait a long time. I am not rude, just asking if it is safe to use because they won't look at it for two weeks. I am 7 miles from them and they said two weeks. During the process of building the pool, I had to wait days of ,well he's on vacation, or someone called in sick and so on. This could end up costing thousands to repair. I have spent close to 60 to 70,000 dollars with them I am in Homerglen and they wouldn't even give my family 15 minutes to look at the issue. I think A customer is entitled to at least that. Craig

This store has the friendliest most helpful bunch of employees, kinda like it use to be when people…read morecared, remember those days? I do, you'd be foolish to make a purchase anywhere else and then there's the store manager Jason, now if I owned my own company I'd do whatever I could to get him on my payroll...honest, patient and ever so helpful. This store is the real deal folks, don't be foolish by going anywhere else!

Customer service was awful. I bought a new pump that they sold me to flip up the direction of the…read morewater return. It is a 5 minute job. They said I had to wait until after Memorial Day because they were so busy. They had my pump for a week. They never called. U could not get through on their phone. I had to stop by a week later only to find they had not taken the 5 minutes to do the job. I will never go back there. Even one of the employees said they would never shop at Great Escape.

Communication!! I never had a pool before so I had a lot of questions after install. Jim is the…read moreBEST! Highly recommend aqua pools!

Last year they came out to fix my auto cover pulleys and sliders, they worked for 7 months. They…read morehad to come out back in November, because they were not sliding correctly and was uneven. I'm assuming this caused a ton strain on them and that is why they broke. They did not do a good job and plastic sliders were sticking out and I told them that and they said it was fine. $1,200 a year later the pulleys snapped. I called them to ask if they could do they could do anything they offered 10% off which is a joke. I called 5 other companies and got quotes 500-800. Aqua is over priced and does not stand by their work. I don't mind paying extra if the job is done right, but not making good on the job is why I won't ever use them again. Do your homework and find another company.

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

Zero if it was an option. Strung me along for 2 days and never showed up to close my pool and…read morenever responded to my text after the second day.

The entire team at Blue Island Pool & Spa is absolutely amazing! Excellent customer service,…read moreknowledgeable and dependable. We had multiple issues with our pool and now it's back in exceptional condition. Will always be our go to for all pool service needs. Highly recommend!

I had a great experience with Caribbean Pools. Scheduling an appointment was very easy, and the…read moreperson who answered the phone was friendly and extremely helpful. Jason and Nathan McClurg came out to find a leak in my pool, and they were fantastic--very knowledgeable and professional. They explained everything they were going to do beforehand and made sure I had the chance to ask any questions. After locating the issue, they clearly explained my options and were able to fix the problem on the spot. Their admin staff is also professional and a pleasure to work with. I couldn't be happier with their service--highly recommend!

Very Professional people, Zack M. Helped out a lot, highly appreciated them coming out and helping…read moreout with our pool.

I have shopped at Melka Landscaping for years, and I have always been very pleased with the service…read morethey provide. Everyone of my purchases has been an excellent experience. They truly love what they do, and all their plants, trees, landscape products, and grills are of exceptional quality. Their staff has always been so pleasant and helpful. They are a one stop shop for all your landscape needs, you do not need to go anywhere else. Thank you Melka Landscaping!

Went their primarily to purchase a propane tank and gas. Was told their prices were low but we…read morefound them to be high. So we shopped for other plantings and found the staff to be friendly but not real helpful. So we left. I will try them again next year.